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With the rising popularity of omnichannel shopping and the blurring of the lines between different sales channels, special attention must be paid when building multi-channel pricing strategies. Is it necessary to have a single price across all channels or is it better to change the price? This is undoubtedly the first question that pops up in the mind of any brand or retailer that is building its omnichannel strategy or expanding its existing one.
Everybody has angry customers. Some customers are angry because they have a complaint. Some are just having a bad day. Whatever the reason, you must know how to handle angry customers. In our customer service training workshops , we provide a number of tactics to manage these difficult customer situations. Before I get into the specifics, remember that when angry customers have their problems managed appropriately, they can become your best customers.
Data is the new oil in today’s age of AI, but only a lucky few are sitting on a gusher. So, many are making their own fuel, one that’s both inexpensive and effective. It’s called synthetic data. What Is Synthetic Data? Synthetic data is annotated information that computer simulations or algorithms generate as an alternative to real-world data. Put another way, synthetic data is created in digital worlds rather than collected from or measured in the real world.
Amazon Australia is getting into resale with the local launch of Amazon Warehouse – the online giant’s storefront for pre-owned and open-box items across a range of products. The items on Amazon Warehouse will be checked over and fulfilled by Amazon staff, can be eligible for free delivery for Prime members, and will be discounted. “Items are returned to Amazon for many reasons – sometimes a product is just not what a customer is looking for, or perhaps there’s a cosmetic defect or the packaging
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Beauty brand Lancôme has upped its experiential retail game, launching an augmented reality (AR) experience at its flagship store located on the famous Champs-Elysées in Paris. L’Oréal Group , which owns Lancôme, selected the landmark store (which saw 30,000 visitors monthly pre-COVID) for the experiential offering that blends the physical and digital worlds.
Finding new customers can be one of the most challenging aspects of running a business, which is why it is so important to look after the ones you do have to convert them into repeat buyers and loyal customers. Targeting people who have already bought something from you makes sense because they have already shown an interest in your company and products, have disposable income, and are willing to spend it, and they already know your company and platform.
The pandemic changed the way we did many things. One of the things that are not going to be the same as it used to be in 2019 is shopping. Yes, eCommerce is gaining more popularity, but brick and mortar is not dead.
The pandemic changed the way we did many things. One of the things that are not going to be the same as it used to be in 2019 is shopping. Yes, eCommerce is gaining more popularity, but brick and mortar is not dead.
SDA, the trade union representing shop and warehouse workers, has launched an advertising campaign calling on the government to boost the minimum wage on July 1. . Seizing on a quote from Prime Minister Scott Morrison that the Australian economy is “the envy of the world” SDA national secretary Gerard Dwyer said retail staff who worked tirelessly during the Covid-19 crisis deserved “a fair pay rise”. .
According to Coresight Research ’s Inside the World of Amazon’s Private Label Offering report, Amazon now has over 22,617 products from 111 private label brands across nearly every category — three times the number of brands they had in 2018. While Amazon states that private label represents less than 1% of its total sales, when drilling down to specific categories, the picture is much different.
Americans adopted puppies and kittens in big numbers as they hunkered down in their homes during the early months of the novel coronavirus pandemic. That trend continued even as restrictions were lifted, according to Chewy CEO Sumit Singh. The online pet product retailer launched an adoption service last month and is working with 6,000 animal shelters across the nation.
The New-Age of Retail & Demand Forecasting Demand is where it all starts. Whether you want to set up a new business or expand the current one, demand dictates your decisions every step of the way. In retail demand forecasting, many factors are based on demand. For example, assessing risk, inventory planning, capital expenditure, revenue, […].
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Many retail cultures do not encourage the sharing of challenges or failures and even sometimes the sharing of successes. Therefore, if the culture you work within is against sharing lessons, it may be something that never enters your mind or your team’s, especially if that business is all you have ever known. In our home life, this is the same. If you are brought up not to share failures and to just suck it up and get on with it, then chances are this same behaviour will play out in your life.
Traditional retailers across the country have been playing catch-up for decades, trying to meet the changing needs of the consumer. Shoppers increasingly want the convenience of online shopping and anywhere fulfillment. This vast migration of consumers from brick-and-mortar stores to the digital marketplace began at least as early as Amazon opening its doors.
Chipotle Mexican Grill has raised prices on burritos, salads and other items by between 3.5 and four percent to help cover wage increases paid to workers. “We really prefer not to take pricing, but it made sense in this scenario to invest in our employees and get these restaurants staffed and make sure that we had the pipeline of people to support our growth,” CEO Brian Niccol said at the Baird conference. “We’ve taken some pricing to cover some of that investment.
If you’re one of the many people who share the ambition to start up a business that will gather customers far and wide to relish in the quality of the service that you provide, you might feel pretty confident about your prospects. That attitude is a good start, but you can do even better by being as prepared as possible to properly tackle the challenges that you’ll face in the corporate world.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Denim fashion firm Levi’s has partnered with not-for-profit Habitat for Humanity Australia to support Australians hit by the 2019-20 bushfire season, which left thousands of Australians without a place to live. As part of its workwear campaign, Levi’s has donated a total of $30,000 to support the not-for-profit, which helps volunteers to make a different in fragile communities – some of which are still struggling more than two years after the devastating fire season.
GNC is expanding distribution for a selection of its vitamins and supplements to more than 4,000 Walmart stores and on Walmart.com. Beginning in June, GNC will offer an initial selection of men’s and women’s essential everyday vitamins, merchandised in several different formats at Walmart brick-and-mortar stores. GNC Holdings, the retailer’s parent company, went through a “pre-packaged bankruptcy” in June 2020 that included closing 800 to 1,200 of its stores.
In the business world, few things can swing so easily from valuable, simple, must-haves to complicated, overwhelming, and confusing like your tech stack. Which tools should you buy? What’s best for your day-to-day? There are countless answers and think pieces pointing you in various directions. At the risk of adding a little more noise to the conversation, we wanted to give you a run-down of one part of your tech stack: Enterprise resource planning software.
Affinity Sterling Mills Outlet has agreed deals with three new retailers, including Next Outlet, taking a combined 14,000 sq ft of retail space at the Scottish outlet shopping destination. Set to open in June, Next Outlet will stock items from across its entire product range within its new 8,576 sq ft unit. It will become the latest major retailer to join the line-up of fashion, beauty, leisurewear, outdoor apparel and homewares brands, including Nike, Adidas, Regatta, Trespass and Beauty Outlet
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
Since Afterpay Australian Fashion Week wrapped up last Friday night, critics have come out on social media, accusing it of ‘tokenistic’ attempts at diversity and inclusion. While this was the first year that First Nations fashion was put in the spotlight at AAFW, some have slammed the event for the lack of size representation, particularly during the final show.
Amazon Pharmacy has launched six-month prescriptions for Prime members, starting at a cost of $6 for common ailments. The offering was added the day after Walmart launched the Walmart+ Rx program, which provides prescription discounts of up to 85% for Walmart+ members. The $6 subscriptions include medications for high blood pressure and high cholesterol.
London architectural studio Sybarite has paid tribute to Ferrari 's legacy in the car brand's lifestyle concept store, which features a scarlet glass wall that recalls a racetrack and a terracotta facade that nods to its Italian heritage. Revealed here in photographs shared exclusively with Dezeen, the store is arranged across a single open-plan floor in a 1980s building in Maranello, northern Italy, where Ferrari's factory is located.
Icon Outlet at The O2, London’s leading outlet shopping destination, has announced British contemporary design brand, JOSEPH, is the latest new retailer to open a store. The store which is JOSEPH’s only London outlet joins premium fashion brands including Lacoste, Hugo Boss, Tommy Hilfiger, Calvin Klein, Ted Baker and Hackett under The O2’s world-famous roof.
AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
Indonesian direct-to-consumer retailer Saturdays is on a mission to transform the eyewear retail experience. We chat with co-founder Rama Suparta about the brand’s omnichannel strategy and its new mobile app and try-on service. Inside Retail: How would you describe the traditional way customers have had to buy eyewear, and how has Saturdays helped change that experience?
Just because ecommerce has become reasonably ubiquitous does not mean that in-store retail shopping is dead. In many cases, ecommerce brands are opening brick-and-mortar locations. Companies such as Amazon, Boll & Branch and Fabletics have opened and continue to open physical retail locations at a surprising rate. They realize what Apple discovered several years ago: some products sell best when customers can touch and feel the merchandise — and because of that, using cross channel attributi
It’s time for autonomous vehicle developers to blaze new trails. . NVIDIA has agreed to acquire DeepMap, a startup dedicated to building high-definition maps for autonomous vehicles to navigate the world safely. . “The acquisition is an endorsement of DeepMap’s unique vision, technology and people,” said Ali Kani, vice president and general manager of Automotive at NVIDIA.
centre:mk has announced that British lifestyle brand, Crew Clothing, has opened its first store in the catchment at the top 10 shopping centre. Spanning 1,666 sq ft, Crew Clothing’s new store located at 27 Silbury Arcade showcases the brand’s womenswear, menswear and childrenswear collections inspired by the British coast. . Founded in Salcombe with its crystal clear waters and cobbled streets, the brand grew from the back of a windsurfing shop – moving to Cowes Week, the King’s Road and now
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
Fashion label General Pants is set to expand to 65 stores across Australia and New Zealand as part of its growth strategy to focus on Gen Z and millennial consumers. General Plants said it will accelerate its store opening plan together with store refurbishments in Queensland, WA and Victoria in the next few months. In the past 12 months, the brand has opened eight new outlets, three of which are located in New Zealand.
Italian brand Golden Goose has amassed a cult-like following for its hand-made distressed sneakers — and now it has taken that “perfectly imperfect” aesthetic and translated it into a physical space in Beverly Hills, Calif. With the ambition of bringing the Italian “hand-made tradition” to the world, the brand merges artisanal craftsmanship and Made in Italy manufacturing for its collection of sneakers, clothing, accessories and bags, which have become known for attention to detail and their “li
Bookshelves made from perforated aluminium and quartz stone double as partition walls in this maze-like Shanghai bookstore by local architecture studio Wutopia Lab. The 452-square-metre bookstore, which opened last month, is located at the base of a recently completed brick-red office block called Cifi Xintiandi (which translates as "The Roof") by Ateliers Jean Nouvel.
Planet 360 recently worked with Sweaty Betty’s in-house VM team to design, develop and manufacture a bespoke in-store structure. The tripart structure created a 360-degree shopping experience based around product discovery and digital insight via QR codes. This unique VM was part of Sweaty Betty’s collaboration with re•spin by Halle Berry. Planet360 Tripart Structure. 1 of 3.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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