Wiser
JULY 13, 2021
How efficient are your field teams on a daily, weekly, or monthly basis? If you’re like most brands, the answer is “not very.” And that’s OK—we’re not here to judge. But we are here to help you get more confident in your field team efficiency. During our time working with brands, we’ve seen some poor percentages around field team management.
Retail TouchPoints
JULY 16, 2021
The service industry is on the cusp of trying to redefine itself in the new age of retail. As consumer habits and expectations continue to change toward cleaner, safer, accurate and hyper-personalized experiences — during and after the pandemic — retail is struggling to fulfill such on-demand productization and experiences safely and efficiently. Today, retail is the consumer-facing layer of complex material, manufacturing, production, packaging and logistics infrastructure.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Inside Retail
JULY 11, 2021
Retail conglomerate Wesfarmers has made a $687 million bid at buying up Priceline’s parent company Australian Pharmaceutical Industries – an offer which will net API’s shareholders a 21 per cent premium. According to Wesfarmers, the deal will provide capital and investment to strengthen API’s competitive position, as well as the position of its community pharmacy partners.
Retail Focus
JULY 16, 2021
The National Basketball Association (NBA) and Fanatics, today announced the opening of the first NBA Store in the UK, located at 14-16 Foubert’s Place in London’s well-known pedestrian shopping area Carnaby, Soho. Opening today, the new store features an extensive range of official NBA and WNBA merchandise and memorabilia, including exclusive NBA products, apparel, jerseys, headwear, sporting goods, toys and collectables from major brands such as Mitchell & Ness, New Era, Nike and Wilson.
Advertisement
Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
Tokinomo
JULY 14, 2021
The retail sector seems to slowly get back on track after the hit it received during the pandemic. While online retailers saw a rise in sales, many brick-and-mortar stores were closed or restricted.
Retail TouchPoints
JULY 15, 2021
Eddie Bauer is following the lead of other top retailers and getting into the rental business with the launch of a new program that will allow customers to rent its technical apparel and gear at “a fraction of the full retail price.”. In the outdoor category, Eddie Bauer is a bit late to the game — REI Co-op has rented its gear for decades and expanded its offerings in 2019; that same year, DTC Coozie Outdoors (which has since been renamed as Arrive Outdoors )launched its own gear rental program
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Focus
JULY 14, 2021
Bvlgari has revealed the summer Serpenti Maestria pop-up boutique at Harrods. Finding its home in the iconic department store’s prominent Exhibition Road space, the pop-up will serve as an experiential destination to discover the metamorphosis of Bvlgari’s Serpenti Collection, a unique fine jewellery, watches and accessories offering, alongside an exclusive programme of activities throughout the month.
Retail Wire
JULY 16, 2021
A Walmart Supercenter in Plano, TX, is the site of a pilot program with all the registers at the store being self-checkout. Store associates are positioned near the checkouts to help customers having any problems checking out their purchases. Kroger is also testing a self-checkout concept at one of its stores in Dallas.
Retail TouchPoints
JULY 15, 2021
Is the shift to digital is a one-way door or will ecommerce go back to pre-pandemic levels? Which categories will be able to capitalize on new or accelerated digital behaviors? During this Retail ThinkTank discussion, Alicia Esposito sits down with Rick Watson, Founder and CEO of RMW Commerce Consulting discusses how once-laggard categories are driving new innovation across digital, advertising, social and even marketplaces.
Inside Retail
JULY 15, 2021
Former Australia Post exec, John Cox, is taking up a role at Coles as chief technology officer. Cox was previously AusPost’s executive general manager of transformation and enablement. Cox is just one of several senior leaders at Australia Post who have departed from the company recently, which The Australian described as “a mass exodus”. Two of the former employees have left to join former CEO Christine Holgate at Global Express – Michael Oates, former manager of mail services and Holgate
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Intelligence Node
JULY 14, 2021
5 Steps to Grow Your Online Alcohol Sales It’s no secret that the pandemic has pushed the needle on alcohol sales across the world, forcing retailers to migrate to digital and omnichannel formats almost overnight. The IWSR reported the largest gain in sales volumes across the US since 2002, with an accelerated adoption rate for […]. The post The Alcohol E-commerce Battle Heats Up.
Retail Wire
JULY 15, 2021
Restaurant chains signed 23 new lease deals in Manhattan during the second quarter and retailers agreed on 10 others as lower rents are being offered by landlords trying to attract commercial tenants following the damage done to their businesses last year by the novel coronavirus pandemic. “Restaurants are busy right now. Super busy. And so a lot of that deal-making is a bit opportunistic because … people are thinking more about the long-term comeback,” said David LaPierre, vice chairman o
Retail TouchPoints
JULY 14, 2021
Ap p le will reportedly team up with Goldman Sachs to launch its own buy now, pay later (BNPL) platform that lets shoppers make Apple Pay payments in installments, according to Bloomberg News. The move sent share prices for other BNPL providers downward as the market reacted to the news. The service — which is known internally as Apple Pay Later — will use Goldman as the lender for the loans, according to people familiar with the matter.
Inside Retail
JULY 14, 2021
Melbourne’s Lord Mayor Sally Capp remains optimistic about the future of CBD retail and hospitality despite the impact of repeated lockdowns on office occupancy rates and foot traffic. Speaking with Australian Retailers Association CEO Paul Zahra for the Retail Therapy podcast, Capp said the city is seeing a ‘bounce back’ phenomenon as restrictions continue to ease. .
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Cisco Retail
JULY 14, 2021
Ransomware is wreaking havoc. What can we do? Ransomware is making its way outside the cybersecurity space. It’s popping up everywhere from the nightly news to the G7 Summit. Indeed ransomware has entered the mainstream as threat actors increasingly focus their attention on critical infrastructure providers that can’t afford any downtime or disruption from a cyber incident – from food and transportation suppliers to energy and healthcare systems.
Retail Wire
JULY 14, 2021
Kohl’s is offering a 20 percent discount on in-store purchases to teachers with valid school identification from July 16 through 18. The retailer said it is looking to give back to educational professionals who have continued to work with the nation’s children despite all the challenges created by the novel coronavirus pandemic. “Since educators and school staff give so much of their time and talent to developing and shaping our children, we hope they can use this 20 percent di
Retail TouchPoints
JULY 13, 2021
Innovative brands and retailers look at service as a revenue-driving part of the organization, and commit to creating an experience that’s contextual and seamless. During this Retail ThinkTank brainstorming session, Mayur Anadkat, VP of Marketing at Acquire, will share why the future of digital service is built around giving the customer control over service channels, balancing automated and high-touch tactics, and ensuring continuity across channels.
Inside Retail
JULY 12, 2021
Discount supermarket Aldi is making a push into convenience with the opening this week of a Corner Store concept in North Sydney. The new store layout is designed to support smaller-basket, convenience-driven purchases, in contrast to the traditional big-box Aldi supermarket typically frequented by consumers for larger shopping trips. Reports of the new store concept circulated in May after the retailer submitted an application to North Sydney Council.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Cisco Retail
JULY 12, 2021
There are moments in time when leaders put stakes in the ground that define the future for decades to come. Today, as the European Union is working to deliver a green and digital recovery, I believe we are at another crucial milestone. Laying the foundations of Europe’s digital future. The pandemic has shown us what can be done digitally must be done digitally, but it can’t happen at the cost of security and privacy.
Hyken
JULY 14, 2021
How do you say Yes to every customer request ? Is it possible? Is this customer service utopia? My friend Christine Trippi wrote a book titled Yes Is the Answer. And Cameron Mitchell, about whom I’ve written before, wrote a book with a similar title, Yes is the Answer. What is the Question ? Both of these authors have a hospitality background. Trippi is a world-class, award-winning hotel manager and Mitchell is a super-successful restauranteur.
Retail TouchPoints
JULY 12, 2021
With more than 800 stores and another 250 to 300 pop-up locations during its Halloween high season, as well as a strong DTC site, Party City has a pretty solid presence on the U.S. retail scene. Nevertheless, in 2018 the party goods retailer went a step further and began selling on Amazon as well. The aim was to reach more consumers — particularly younger ones — even if that meant going outside Party City’s owned channels, said Vishwas Bharadwaj, the company’s VP of Marketplaces.
Inside Retail
JULY 15, 2021
Former AusPost exec takes on role as Coles CTO. Former Australia Post exec, John Cox, is taking up a role at Coles as chief technology officer. Cox was previously AusPost’s executive general manager of transformation and enablement. Cox is just one of several senior leaders at Australia Post who have departed from the company recently, which The Australian described as “a mass exodus”.
Advertisement
Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
Cisco Retail
JULY 16, 2021
Earlier this year, Cisco completed its acquisition of imi mobile, adding an enterprise-grade CPaaS platform to Cisco’s industry-leading collaboration and contact center solution portfolio. Our guest blogger this week is Dave Jennings, VP Strategic Solutions at imi mobile. With consumer behavior constantly evolving, customers want their interactions with businesses to be more seamless than ever.
Talking Retail
JULY 14, 2021
Nisa says that a website launched a year ago to boost interest from prospective new retailers has proved a great success. The site, nisalocally.co.uk , came online last July and aims to show retailers what Nisa can offer their franchisees. The company says that the site has increased the number of retailer approaches by 277%. This story continues at New Nisa website nearly trebles approaches from prospective retailers.
Retail TouchPoints
JULY 15, 2021
Walmart is bringing its robotics efforts to the next level by automating 25 of its 47 regional distribution centers through a partnership with Symbotic. The new capabilities will help the retail giant speed up intake, boost accuracy and change how it handles freight at the upgraded facilities. Currently, Walmart stores its inventory until needed, at which point the items are manually packed onto a 53-foot trailer and shipped to the store that needs them.
Inside Retail
JULY 15, 2021
By the end of the year, the number of emails being sent to consumers is expected to increase to 320 billion, according to data from Statista. But for businesses to cut through the noise of the extremely competitive world of email marketing, a strong collaboration between a company’s marketing and technology teams is needed, according to Iain Hunneybell, Yoox Net-a-Porter’s global head of information security.
Advertisement
With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.
Cisco Retail
JULY 16, 2021
Things are changing in the world of endpoint security. Part of this change has to do with how organizations are digitally transforming themselves to accommodate the abrupt shift to remote work in 2020. In March of that year, for instance, Gartner revealed that 88% of business organizations around the world had encouraged their employees to work from home due to the pandemic.
Small Biz Trends
JULY 14, 2021
Internal customer service involves everything an organization can do to help their employees fulfill their duties, reach their goals and enjoy their work. It covers how different departments communicate with each other and how individuals interact with their colleagues, subordinates and superiors. It is a vital aspect of modern business as it creates the environment within which a company is most likely to succeed.
Retail TouchPoints
JULY 12, 2021
It’s no secret that technology has radically changed buying behaviors for nearly every consumer out there, making the migration to ecommerce critical for retailers that want to remain relevant and competitive in today’s economy. Above all, they must keep the customer experience top of mind, and Amazon sets the benchmark for customer experience and expectations when it comes to online shopping.
Inside Retail
JULY 15, 2021
Inside Retail: What are some of the challenges for working women that continue today and what can leaders do to help support them? Erica Berchtold: Something that I’ve continued to witness first hand is women falling mercy to the ‘I’m probably not ready yet’ syndrome. Particularly when it comes to leadership roles, many women can hesitate to throw their hat in the ring.
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
Expert insights. Personalized for you.
158 
Let's personalize your content