Inside Retail

OCTOBER 19, 2021

The upcoming Christmas period is fast becoming even more critical to retailers than usual, according to ARA boss Paul Zahra, with spending down 0.8 per cent in September compared to last year. Mastercard’s SpendingPulse data, which measures sales across online and in-store, found that, unsurprisingly, states that were not in lockdown fared much better than those whose people are facing movement restrictions.

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Retail Focus

OCTOBER 21, 2021

Louis Vuitton has announced the opening of its latest store in the newest luxury wing of Ayala Malls Makati, Greenbelt 3. Inspired by Louis Vuitton’s Spirit of Travel and intertwined with local elements, the store has special features that are unique to a traditional Filipino home. The luxury fashion house collaborated with Filipino designers and sisters Stephanie Kienle Gonzalez and Jessica Kienle Maxwell of Philux.

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Retail TouchPoints

OCTOBER 19, 2021

Over the past 18 months, retailers have been working hard to figure out how they can continue to meet and exceed customer demand when it comes to receiving orders, all while thinking about the next thing that will come their way. What many have found is that the ability to localize the last mile is a tremendous competitive advantage, especially as many retailers are beginning to entertain options like 10-minute delivery.

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Tokinomo

OCTOBER 19, 2021

Marketing is an essential part of any business, especially in the retail industry. If you want customers to hear about your products, then marketing is the answer to your questions. Also, marketing is the one that helps you position your brand and improve the way customers see your brand.

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Retail Marketing Marketing 246

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Customer Experience

Inside Retail

OCTOBER 21, 2021

Australia Post has opened its first dedicated parcel facility in South Australia in a bid to improve its business in the state, now being able to process 8,000 parcels an hour locally. Located in Adelaide, the 15,000 sqm distribution centre is the home of the business’ first machine able to simultaneously sort small and large parcels, which should go some way to improving productivity.

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Retail Focus

OCTOBER 20, 2021

Landsec has today announced the official opening of international fashion retailer, ZARA, at One New Change, the premier retail and leisure destination in the City of London. Located on Cheapside, the new 23,000 sq ft store features the latest Woman and Man collections over two floors, and follows recent ZARA openings across the Landsec portfolio at Bluewater and St David’s, Cardiff.

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ATS Fashion Checkout Location 278

Retail Wire

OCTOBER 18, 2021

Levi Strauss plans to open 100 stores next year after opening the same number in 2020. The brand is making investments to drive consumer-direct sales online and in stores while continuing to support in-store shops at the company’s retailer partners. “The consumer wants a seamless experience. He or she wants to be able to interact with us in our stores as well as on our website and so building an omnichannel experience has been critical during the pandemic,” said the company’s CFO Har

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Inside Retail

OCTOBER 17, 2021

Retailers around Australia are looking again to a brighter future. With New South Wales-based retailers opening their doors to shoppers and Victorian businesses set to follow, the Australian economy is being prised back open just in time for a busy holiday trading period. As restrictions ease, and consumers in Australia’s most populous states regain some basic freedoms, the recovery can now get underway.

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Retail Focus

OCTOBER 19, 2021

A company born on the harbourside in Mevagissey in Cornwall is powering its way out of the COVID pandemic, meeting constant challenges head-on with opportunities. Led by founder Steve Grocutt, after a year like no other, sales at The Cornish Bakery are in impressive double-digit growth as the ‘independent chain’ prepares to take over £20 million through its tills in 48 UK-wide locations, and meet a target of ten new openings across the UK in 2021/22.

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Retail TouchPoints

OCTOBER 21, 2021

In the world of ecommerce, Google is a bit of an anomaly: while a relatively minor player in the marketplace landscape compared to giants like Amazon and eBay , it is at the same time central to the shopping journeys of millions of consumers every day. According to Google, users shop across its platform more than 1 billion times every day, but only a fraction of them are actually buying products on Google — and the company is okay with that. “ We’re indifferent on where the shopping journe

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Wiser

OCTOBER 19, 2021

Ahh, the age-old problem for your brand—how to win more share of shelf. It’s common knowledge that optimizing shelf space at your top-performing retailers (and edging out the competitors in your category) is a core part of increasing sales. What’s not always common knowledge? That there are easier ways out there to convince stores to give you better placements on the shelf.

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Inside Retail

OCTOBER 21, 2021

Woolworths Group will introduce a vaccine mandate for its Australia-based staff working in its stores, distribution and online fulfilment centres, and support offices. According to Woolworths, unless public health orders come into effect sooner, staff will be required to be fully vaccination in order to work by 31 January 2022 in NSW, Victoria, ACT, NT and WA, with SA, QLD and Tasmanian workers needing to be vaccinated by 31 March 2022.

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Retail Focus

OCTOBER 19, 2021

Birmingham can boast that it’s home to the world’s largest Primark store but from next week it will have another claim to fame as LEGOLAND Discovery Centre Birmingham opens the doors to the world’s smallest Primark. The LEGO model, which will be situated within the attraction’s Miniland display, is a replica of the city’s 160,000 square foot Primark , which opened in the city 2019.

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Retail TouchPoints

OCTOBER 18, 2021

Customer experience and employee experience live in two different acronyms, CX and EX. That’s a problem. It means your organization is set up to serve two different initiatives without connecting the dots between the two. A recent Forrester survey report found that companies that provide connected experiences between CX and EX report dramatic benefits around innovation, cost reduction, revenue growth, customer experience and digital transformation.

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Accounting

Cisco Retail

OCTOBER 21, 2021

This summer, we witnessed the future of broadcasting, and it wasn’t the first time the Olympics were involved. When the Games were first held in Tokyo in 1964, it made history for being the first live televised broadcast. Fifty-seven years later, with the help of 6,700 pieces of Cisco equipment, NBC Olympics was able to deliver more than 7,000 hours of coverage across multiple platforms.

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Inside Retail

OCTOBER 17, 2021

New South Wales customers came out in force to support local businesses last week, after retail and personal service businesses were finally able to open their doors to the public again. According to data from CommBank, clothing stores saw spending jump 336 per cent compared with the week prior, while jewellery sales rose 419 per cent and toys and games stores saw sales grow 235 per cent.

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Home Furnishings Returns Consumer ATS 264

Retail Focus

OCTOBER 22, 2021

John Lewis opens one-stop-festive shop Christmas Emporiums across 10 of their stores. The Emporiums, a destination for fun and inspirational experiences, will host in-store events and festive workshops, offer personalised gifting experiences alongside an offering of presents and decorations, making it a magical day out for the whole family. John Lewis – Christmas Emporium opens – on Tuesday 19th October 2021.

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Retail TouchPoints

OCTOBER 21, 2021

PayPal is reportedly in talks to acquire Pinterest , according to media outlets including The New York Times , Financial Times , Bloomberg and CNBC. Bloomberg ’s sources said that PayPal is looking at a potential price of approximately $70 a share, which would value Pinterest at around $45 billion. If the rumors are true, the deal should be announced in the very near future: sources told Reuters that PayPal hopes to successfully negotiate and announce a deal in time for its quarterly earnings re

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Merchant Services Payment Services Social Commerce Consumer 288

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Cisco Retail

OCTOBER 21, 2021

Between reacting to change and reimagining education, there’s a bridge. You’re reinventing education models in real-time. The rise of distance and hybrid learning since 2020 means staff and students are relying on your systems like never before. You’re adjusting to a mix of new technology needs back in classrooms. Security and privacy are paramount.

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ATS 145

Inside Retail

OCTOBER 21, 2021

For people with different-sized feet, shopping for footwear is anything but easy. It often involves buying two pairs of shoes in different sizes in order to get the right fit. Not only is this costly, but it’s also wasteful, since the remaining two shoes may never be worn, or even thrown away. The problem impacts more people than you might think, with 60 per cent of the world’s population reportedly having different-sized feet.

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Retail Focus

OCTOBER 18, 2021

Coach introduces Windows of the Future, a new initiative where Coach stores around the world are reimagined as community hubs with bespoke experiences. Inspired by Coach’s free-spirited and inclusive approach to its heritage, the initiative will introduce bespoke window displays at nine locations around the world, many in collaboration with local artists.

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Location Shopping ATS Fashion 189

Retail TouchPoints

OCTOBER 19, 2021

Saks Fifth Avenue is reportedly aiming to go public in the first half of 2022 with a targeted valuation of approximately $6 billion , people familiar with the matter told The Wall Street Journal. Saks was last valued at $2 billion in March 2021 when the company split off its ecommerce business from the brick-and-mortar operations, now called SFA. Venture capital firm Insight Partners took a minority stake following the split, when Saks’ sales annual sales were $1 billion.

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Department Stores Planning Marketing ATS 279

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Customer Experience

Cisco Retail

OCTOBER 20, 2021

This guest blog was written by Aaron Sherrill , Senior Research Analyst at 451 Research , part of S&P Global Market Intelligence. . Set the Stage: A World Without XDR. Security operations teams at most organizations are overwhelmed by the sheer number of security products they’re required to manage. Over the course of many years , security teams have stitched together a robust security stack with dozens, if not hundreds, of disparate, siloed security tools , each aimed at protecting specifi

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Accounting Planning Management ATS 145

Inside Retail

OCTOBER 19, 2021

Gianni Versace CEO, Jonathan Akeroyd, has been appointed as the new CEO and executive director of Burberry, effective April. Akeroyd will succeed Marco Gobbetti, who will step down from the role and leave Burberry by the end of this year. As the group’s new CEO, he will report to chair Gerry Murphy and the board. “Akeroyd is an experienced leader with a strong track record in building global luxury fashion brands and driving profitable growth,” said Murphy.

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Department Stores Fashion Returns Planning 246

Retail Focus

OCTOBER 22, 2021

Quality Street and John Lewis are making the nation’s sweet dreams come true as they announce the return of in-store pick and mix stations. Shoppers will be able to create their own bespoke collection of favourites from the 12 delicious sweets in this year’s pick and mix assortment, as well as personalise the collector’s tin which has been specially produced for John Lewis.

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Retail TouchPoints

OCTOBER 19, 2021

Eileen Fisher will reportedly step down as CEO of Eileen Fisher at the beginning of 2022 to focus on design, with the goal of eventually moving away from that role as well, according to WWD. She still plans to remain very involved with the retailer, including continuing to serve as chair of the board, but will step back from day-to-day operations. “I have tried before to let go and it’s just that I’m ready now,” said Fisher in an interview with WWD.

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Planning Shopping Store Operations ATS 278

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Marketing

Cisco Retail

OCTOBER 20, 2021

Calling all curious IT pros . Do you value staying informed about the latest trends in networking? Curious what technologies are just over the horizon that might affect the ways you are managing your network or your customers’ networks? Looking for a great opportunity to step outside your daily grind? . If that sounds like you, please join us for a brief webinar.

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Planning Management ATS 145

Inside Retail

OCTOBER 20, 2021

You have to spend money to make money. It’s a phrase most people know well, especially when you own or run a business. Of course, a business shouldn’t use capital irresponsibly and spend without consideration, but establishing and growing a business does require money for inventory, marketing and advertising, staff costs, setting up internal systems and investing in growth.

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Retail Focus

OCTOBER 19, 2021

Tesco is launching its first checkout-free high street store where shoppers can pick up their groceries and leave without the need for a till. It is the latest retail giant to open a store where checkouts are replaced by high-tech cameras designed to track the items shoppers place in their baskets. The firm’s high street store trial, which it has called GetGo, launches in High Holborn in London on Tuesday.

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Retail TouchPoints

OCTOBER 21, 2021

Peet’s Coffee has updated its loyalty program to reward members with points based on their spend rather than on their visits. The upgrade was made in partnership with Paytronix , which has worked with Peet’s Coffee since it rolled out the Peetnik Rewards program to all stores in 2018. On top of helping members accrue points more quickly, the latest version of Peetnik Rewards puts a greater emphasis on how shoppers earn and spend their rewards.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience