Sat.Oct 21, 2023 - Fri.Oct 27, 2023

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Top 8 shopper marketing and retail events in 2024

Tokinomo

2024 is just a few weeks away. Since it’s almost time for next year's budgeting, we’ve prepared a list of top retail and shopper marketing events and conferences to attend in 2024.

Marketing 264
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Examining ChatGPT benefits, risks when it comes to customer service

Retail Customer Experience

The ability to personalize customer responses, to allow more productivity elsewhere in the workforce and to respond 24/7 are all benefits of using ChatGPT in the customer service sector.

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Why holiday spending is going to the dogs

Retail Dive

As prep for the holidays begins, pets are increasingly landing on consumers’ gift-buying lists — sometimes over other family members.

Consumer 131
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The Evolution of Retail Formats: Adapting to Environmental and Social Forces

Retail Focus

Ghalia BOUSTANI. Senior retail consultant at Univers Retail | Published author | Visiting lecturer. The retail landscape has witnessed a remarkable evolution, driven by a complex interplay of environmental and social factors. Retailers have continually adapted to changing consumer demands, technological advancements, and shifting societal values. This transformation can be dissected into several distinct stages, often referred to as disruptions, in which retailers competed on multiple fronts: fo

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Inside J.C. Penney’s holiday marketing strategy

Retail Dive

On the heels of a new $1 billion turnaround plan, the retailer’s seasonal push includes paid creators, video ads and a “Penney Prepper” challenge.

Marketing 119
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Want to Have Great CX This Holiday Season? Focus on Employee Experience First

Retail TouchPoints

This is Part 1 of The Holiday Readiness Series , which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. Looking for even more data and insights to power your approach ? Check out the Retail Strategy & Planning Series on-demand. Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season.

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UK government unveils plan to tackle shoplifting

Retail Gazette

The government has launched a new Retail Crime Action Plan to combat shoplifting today. The plan, published by the National Police Chiefs Council, sets out how police should respond to and investigate thefts against convenience stores and other retail businesses. The guidelines for police officers focuses on areas including prioritising attendance at the scene of violent crimes, how retailers should report crimes, and identifying “hot spot” locations where additional patrols would be

Planning 120
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Retail Technology Roundup for October 2023: News From Kroger Precision Marketing, Bamboo Rose, SymphonyAI, and More

RIS News

RIS News curates a roundup of October retail technology news ranging from acquisitions and surveys to environment goals and technology launches. Get the latest updates here.

Marketing 100
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The state of clean beauty

Retail Dive

Favored by younger generations, the category faces new federal regulation calling for brand and manufacturing transparency.

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Ashley Partners with Pentatonix for Holiday ‘Listening Room’ Pop-Up in LA

Retail TouchPoints

Ashley is tapping an unlikely partner to inspire holiday cheer: three-time Grammy-award-winning a cappella group Pentatonix. The furniture and mattress retailer will host a holiday-themed pop-up experience at The Grove Storefront in LA Nov. 2-3. Designed as a series of listening rooms, the pop-up will give visitors the chance to listen to Pentatonix’s new holiday greatest hits album, The Greatest Christmas Hits , in the comfort of Ashley furniture. “Ashley seeks to connect customers to

Shopping 305
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Kogan returns to quarterly growth despite YOY sales decline

Inside Retail

Kogan has logged a 6.5 per cent year-on-year decrease in gross sales for Q1 of FY24, but recorded quarter-on-quarter growth for the first time since the first quarter of FY22. Kogan is a portfolio of retail and services businesses that includes Kogan Retail, Kogan Marketplace, Kogan Mobile, Kogan Internet, Kogan Insurance, Kogan Money, Kogan Cars, Kogan Energy, Dick Smith, Matt Blatt, Mighty Ape in New Zealand, and Brosa.

Returns 297
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Livestream shopping, Retail media, and Tech-budget priorities - Weekly Snacks #77

Tokinomo

Campaign scoop Is it a commercial? Leslie David Baker and Phyllis Smith, former co-stars from The Office, share a casual moment while enjoying a bowl of Honey Nut Cheerios. During their snack, they are visited by BuzzBee, the mascot for Cheerios. BuzzBee is concerned that he might have missed his opportunity to promote the cereal's health benefits in a commercial.

Shopping 264
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Tim Wentworth is the New CEO of Walgreens

Retail Wire

Walgreens Boots Alliance has confirmed the appointment of Tim Wentworth, former CEO of Express Scripts, as its new CEO. Wentworth’s distinguished.

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BuyBuy Baby to Reopen in Time for the Holidays

Retail TouchPoints

BuyBuy Baby is ready to “reclaim its spot as America’s leading specialty baby and toddler products retailer.” The retailer will soon return to both digital and physical retail, less than four months after it was purchased out of bankruptcy by baby care brand Dream on Me. The BuyBuy Baby website will relaunch later this month and 11 brick-and-mortar stores will then reopen in November featuring “an elevated shopping experience” and revamped registry, according to a company representative.

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Teen clothing brand Pavement makes a comeback – at Big W

Inside Retail

Teen fashion brand Pavement has exclusively relaunched at Big W stores across Australia as it seeks to provide budget-friendly clothing options to the youth market. “We are thrilled to reintroduce Pavement to the Australian market, especially during these challenging times. Our brand’s ethos revolves around providing our young people with clothing that empowers them to showcase their personalities,” said Brooke Norton, divisional general manager at Designworks, the new owner of

ATS 289
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Ready, Steady, Build! The LEGO Group officially opens new LEGO Store

Retail Focus

Today, after much excitement, the LEGO Group opened the doors to its brand-new LEGO® Store in Blanchardstown Shopping Centre, Dublin. The new store is the brand’s latest location in Ireland, following the successful opening of the first ever Irish LEGO Store on Grafton Street in August 2022. Located in the well-known Dublin shopping centre, the LEGO Store Blanchardstown is already delighting fans of all ages, with an exciting collection of sets and experiences.

Shopping 147
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Tyson Foods Invests in Eating Bugs and Insect Protein

Retail Wire

Eating bugs might be in your future sooner than you think thanks to Tyson Foods.

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Influencers Take Center Stage in True Religion’s First Holiday Campaign

Retail TouchPoints

Global lifestyle brand True Religion has launched its first holiday campaign as part of its ongoing growth efforts in the U.S. Called “Style is a Gift,” the campaign features rapper and recording artist Quavo alongside influencer, TV personality and entrepreneur India Love. The goal is to position True Religion as the ultimate gifting destination for apparel and accessories, especially among Gen Zers who are increasingly gravitating toward Y2K-nostalgia style.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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Blockchain applications in retail

Inside Retail

Retail’s blocks used to be entirely brick and mortar. E-commerce then shifted some blocks online. Now, blockchain is building on the foundations of both by influencing everything from payments and loyalty programs to retail locations and supply chains. Building payments with blockchain The idea that a major retailer could provide its own stablecoin, or fiat-backed cryptocurrency, is tantalising.

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Poundland to open 75 new stores in three months

Retail Gazette

Poundland has unveiled plans to open 75 new stores over the next three months as part of its rapid expansion plans. Set to be the discount retailer’s largest three-month growth programme in its history, the pipeline includes a mix of new stores and relocations of existing branches. The business is continuing the conversion of the 71 Wilko branches it acquired last month – with 19 more to open in the next two weeks, bringing the total number of stores to 56.

Planning 130
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UAW (United Automobile Workers) Ram Strike Begins

Retail Wire

The United Automobile Workers (UAW) union has initiated a strike involving 6,800 workers at a Ram pickup truck manufacturing plant in Michigan.

ATS 173
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The Power of Shared Experiences: Why Brands Should Prioritize Micro-Influencer Communities in 2024

Retail TouchPoints

Parasocial relationships are defined as the relationships that users develop with media personalities — and these interactions have a major impact. The influencer field has capitalized on this phenomenon for decades and often draws major celebrities like the Kardashians and their legions of followers to mind. However, beyond celebrity mega-influencers, many influencers are curating a wealth of unique audiences that marketers may not be aware of.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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L’Occitane launches its Sol de Janeiro brand at Sydney Airport

Inside Retail

L’Occitane beauty brand Sol de Janeiro is expanding in Asia Pacific travel retail channels through a partnership with Heinemann Australia, starting with an installation at Sydney Airport’s international departures area. Sol de Janeiro, meaning “Sun of January” in Portuguese, was founded by Heela Yang, inspired by her time in Brazil.

ATS 279
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Standalone Wilko stores to return to the high street before Christmas

Retail Gazette

Standalone Wilko stores are set to return to the high street and retail parks before the end of the year as its new owner prepares for an aggressive roll-out. The Range owner SDS Superstores, which acquired the discount chain’s brand and intellectual property in a £5m deal after it collapsed into administration, said it was preparing a national roll-out of stores across England, Scotland, Wales and for the first time, Northern Ireland.

Returns 128
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Top 10 Adult Halloween Costumes of 2023 According to Retailers & Google

Retail Wire

Be treated by the top 10 adult halloween costumes of 2023.

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It’s Time for Retailers and CPG Companies to do a Post-Pandemic Process Checkup

Retail TouchPoints

The last three years have been a whirlwind for retailers and CPG companies. Pandemic-driven buying trends led to an explosion of new challenges, from a surge in online returns to the rise of curbside pickup to supply chain delays. Now, the landscape is shifting again, and it’s a mix of good and bad news for retailers and CPGs. New Macro Trends – and Challenges – on the Horizon The good news is that the supply chain snarls that plagued both industries in the last three years have finally subsided

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How to Maximize Amazon Sales and Crush the Competition

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

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US furniture chain Blu Dot opens its doors in Melbourne

Inside Retail

US modern home furniture chain Blu Dot has opened a showroom in Collingwood, Melbourne. The launch marks the brand’s second brick-and-mortar store in the country and 17th worldwide since its establishment in 2008. Preston Lane designed the building’s architecture while Hecker Guthrie was in charge of its interiors, combining modern and heritage architectural elements.

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Boohoo faces £100m lawsuit over modern slavery breaches

Retail Gazette

Boohoo is facing a £100m lawsuit from some of its investors after allegations of modern slavery wiped over £1bn from the business’ value. The fashion retailer is being targeted by City lawyers looking for compensation for the group’s shareholders who suffered steep losses following claims of forced labour in Boohoo’s UK factories, The Telegraph reported.

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Lego Icons Releases Dune Movie Collaboration for the New Year

Retail Wire

Lego Icons and Dune bring an amazing toy for the new year.

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Walmart’s Cultureverse Gives Black Creators a Voice By Design

Retail TouchPoints

It’s tough to change people’s perceptions of a brand, particularly one as established and well-known as Walmart. But that’s been one of the goals of the Walmart web3 project The Cultureverse , Justin Breton, Director of Brand Experiences and Strategic Partnerships at Walmart, shared with attendees at Advertising Week New York last week. “We wanted it to be both immersive and accessible, so that anyone who wants to dive into the experience and learn about the 50th anniversary of hip-hop or view v

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Pricing for Profit: How to Set, Negotiate, and Succeed

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a