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2024 is just a few weeks away. Since it’s almost time for next year's budgeting, we’ve prepared a list of top retail and shopper marketing events and conferences to attend in 2024.
The ability to personalize customer responses, to allow more productivity elsewhere in the workforce and to respond 24/7 are all benefits of using ChatGPT in the customer service sector.
Ghalia BOUSTANI. Senior retail consultant at Univers Retail | Published author | Visiting lecturer. The retail landscape has witnessed a remarkable evolution, driven by a complex interplay of environmental and social factors. Retailers have continually adapted to changing consumer demands, technological advancements, and shifting societal values. This transformation can be dissected into several distinct stages, often referred to as disruptions, in which retailers competed on multiple fronts: fo
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
This is Part 1 of The Holiday Readiness Series , which will feature tactical tips and takeaways from experts that retailers can still apply to rev up their sales results. Looking for even more data and insights to power your approach ? Check out the Retail Strategy & Planning Series on-demand. Offering excellent customer service is a business basic at any time of the year, but it’s particularly vital during the holiday season.
Not long ago, I wrote an article and created a video on Doing More Than Expected – even when it’s not included in your job description. I used the example of the server at a restaurant who ran outside during a storm to move the outdoor furniture blowing across the patio to a safer, more secure spot. He returned to the restaurant, drenched from the rain, to applause from the guests.
Not long ago, I wrote an article and created a video on Doing More Than Expected – even when it’s not included in your job description. I used the example of the server at a restaurant who ran outside during a storm to move the outdoor furniture blowing across the patio to a safer, more secure spot. He returned to the restaurant, drenched from the rain, to applause from the guests.
The government has launched a new Retail Crime Action Plan to combat shoplifting today. The plan, published by the National Police Chiefs Council, sets out how police should respond to and investigate thefts against convenience stores and other retail businesses. The guidelines for police officers focuses on areas including prioritising attendance at the scene of violent crimes, how retailers should report crimes, and identifying “hot spot” locations where additional patrols would be
RIS News curates a roundup of October retail technology news ranging from acquisitions and surveys to environment goals and technology launches. Get the latest updates here.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Ashley is tapping an unlikely partner to inspire holiday cheer: three-time Grammy-award-winning a cappella group Pentatonix. The furniture and mattress retailer will host a holiday-themed pop-up experience at The Grove Storefront in LA Nov. 2-3. Designed as a series of listening rooms, the pop-up will give visitors the chance to listen to Pentatonix’s new holiday greatest hits album, The Greatest Christmas Hits , in the comfort of Ashley furniture. “Ashley seeks to connect customers to
Kogan has logged a 6.5 per cent year-on-year decrease in gross sales for Q1 of FY24, but recorded quarter-on-quarter growth for the first time since the first quarter of FY22. Kogan is a portfolio of retail and services businesses that includes Kogan Retail, Kogan Marketplace, Kogan Mobile, Kogan Internet, Kogan Insurance, Kogan Money, Kogan Cars, Kogan Energy, Dick Smith, Matt Blatt, Mighty Ape in New Zealand, and Brosa.
Campaign scoop Is it a commercial? Leslie David Baker and Phyllis Smith, former co-stars from The Office, share a casual moment while enjoying a bowl of Honey Nut Cheerios. During their snack, they are visited by BuzzBee, the mascot for Cheerios. BuzzBee is concerned that he might have missed his opportunity to promote the cereal's health benefits in a commercial.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
BuyBuy Baby is ready to “reclaim its spot as America’s leading specialty baby and toddler products retailer.” The retailer will soon return to both digital and physical retail, less than four months after it was purchased out of bankruptcy by baby care brand Dream on Me. The BuyBuy Baby website will relaunch later this month and 11 brick-and-mortar stores will then reopen in November featuring “an elevated shopping experience” and revamped registry, according to a company representative.
Teen fashion brand Pavement has exclusively relaunched at Big W stores across Australia as it seeks to provide budget-friendly clothing options to the youth market. “We are thrilled to reintroduce Pavement to the Australian market, especially during these challenging times. Our brand’s ethos revolves around providing our young people with clothing that empowers them to showcase their personalities,” said Brooke Norton, divisional general manager at Designworks, the new owner of
Today, after much excitement, the LEGO Group opened the doors to its brand-new LEGO® Store in Blanchardstown Shopping Centre, Dublin. The new store is the brand’s latest location in Ireland, following the successful opening of the first ever Irish LEGO Store on Grafton Street in August 2022. Located in the well-known Dublin shopping centre, the LEGO Store Blanchardstown is already delighting fans of all ages, with an exciting collection of sets and experiences.
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
Global lifestyle brand True Religion has launched its first holiday campaign as part of its ongoing growth efforts in the U.S. Called “Style is a Gift,” the campaign features rapper and recording artist Quavo alongside influencer, TV personality and entrepreneur India Love. The goal is to position True Religion as the ultimate gifting destination for apparel and accessories, especially among Gen Zers who are increasingly gravitating toward Y2K-nostalgia style.
Retail’s blocks used to be entirely brick and mortar. E-commerce then shifted some blocks online. Now, blockchain is building on the foundations of both by influencing everything from payments and loyalty programs to retail locations and supply chains. Building payments with blockchain The idea that a major retailer could provide its own stablecoin, or fiat-backed cryptocurrency, is tantalising.
Creating an entrance with clean lines and a minimalist vibe, the new flagship wagamama restaurant at Battersea Power Station welcomes guests with a double set of TORMAX automatic swing doors that are powered by the iMotion 1302.KI operator. Concealed in the door lintel, the 1302.KI generates its force exactly over the door axis for maximum efficiency.
AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
Parasocial relationships are defined as the relationships that users develop with media personalities — and these interactions have a major impact. The influencer field has capitalized on this phenomenon for decades and often draws major celebrities like the Kardashians and their legions of followers to mind. However, beyond celebrity mega-influencers, many influencers are curating a wealth of unique audiences that marketers may not be aware of.
L’Occitane beauty brand Sol de Janeiro is expanding in Asia Pacific travel retail channels through a partnership with Heinemann Australia, starting with an installation at Sydney Airport’s international departures area. Sol de Janeiro, meaning “Sun of January” in Portuguese, was founded by Heela Yang, inspired by her time in Brazil.
SEPHORA is opening its second UK store in Westfield Stratford on November 15th, 2023. This follows the March opening of the first UK store for the brand in Westfield White City. Sephora’s entry into the UK market has been well received by all of its UK fans who gave the White City store its biggest ever opening – with 5,000 people attending the opening day.
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
The last three years have been a whirlwind for retailers and CPG companies. Pandemic-driven buying trends led to an explosion of new challenges, from a surge in online returns to the rise of curbside pickup to supply chain delays. Now, the landscape is shifting again, and it’s a mix of good and bad news for retailers and CPGs. New Macro Trends – and Challenges – on the Horizon The good news is that the supply chain snarls that plagued both industries in the last three years have finally subsided
US modern home furniture chain Blu Dot has opened a showroom in Collingwood, Melbourne. The launch marks the brand’s second brick-and-mortar store in the country and 17th worldwide since its establishment in 2008. Preston Lane designed the building’s architecture while Hecker Guthrie was in charge of its interiors, combining modern and heritage architectural elements.
Grosvenor has announced that women’s active streetwear brand, Red Run, has opened the doors to its new flagship store at Liverpool ONE. The opening is an important milestone in the growth of the popular fashion-forward brand and represents Liverpool ONE’s dedication to supporting the development of local, independent businesses. The new 1,400 sq ft store on Liverpool ONE’s Manesty’s Lane showcases Red Run’s cleverly curated, high-quality active streetwear collections and to celebrate the openi
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
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