Retail TouchPoints
DECEMBER 17, 2021
Omnichannel is a buzzword in the world of retail customer experience. But despite its popularity, there is a lot of misinformation about what it actually means and how to create an omnichannel strategy that works for your business. This article will give you a better understanding of what omnichannel is, and four myths that are standing in the way of it benefiting your brand.
Inside Retail
DECEMBER 12, 2021
It’s that time again! New social media platforms and trends emerge as 2021 closes in. If your business is using social media, it’s imperative to keep tabs on the ongoing and forthcoming trends to weave them into your marketing. So, what can we expect to see in 2022 for social platforms? Let’s take a deep dive into how social media will transform the marketing practices in the year ahead.
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Retail Focus
DECEMBER 15, 2021
Locally-owned supermarket Spinneys has opened the doors of its first sustainable concept store in Dubai’s Layan community, next to Sustainability City. As part of its corporate programme ‘Let’s Do Better Together’, the new branch aims to offer customers an easy, convenient way to enjoy a healthy lifestyle and to shop more sustainably. Dedicated to providing its customers with the best possible products, in the best possible way, the store has been carefully stocked to highlight health benefits a
Tokinomo
DECEMBER 14, 2021
2022 is just a few days away and it’s important to prepare your strategy for next year. Taking into account the Pandemic and the way the retail industry has changed in the past years, customers are demanding more from retailers.
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
Retail TouchPoints
DECEMBER 17, 2021
JCPenney and Shoe Carnival have both added same-day shipping options in partnership with DoorDash , just in time to help last-minute holiday shoppers get their gifts quickly. JCPenney is offering the service from 600 locations nationwide, while Shoe Carnival is offering the option to any continental U.S. customer within a 12-mile radius of one of its stores.
Inside Retail
DECEMBER 14, 2021
Australians are expected to drop $20.5 billion in the remaining 10 days to Christmas, according to the National Retail Association. “[We’re] expecting the shopping frenzy to really ramp up as we kick-off the 10-day Christmas countdown,” NRA boss Dominique Lamb said. “Although there is a growing trend that sees consumers knocking off Christmas shopping earlier than in previous years, the final 10 days is still a frantic time for retailers across the country.” Lamb ad
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Retail Wire
DECEMBER 14, 2021
Nike has announced the acquisition of RTFKT Studios, a virtual shoe company that seeks to create “next generation collectibles that merge culture and gaming.” RTFKT sells its virtual sneakers along with non-fungible tokens (NFTs). The move is seen as a means for Nike to pair the purchase of real sneakers with virtual ones.
Retail TouchPoints
DECEMBER 14, 2021
Experience design is entering a new era — with new players involved. Welcome to the age of social experiential design, where the visual tactics must integrate a “pixel x frame” approach and include social media influencers on the activation team from the beginning of the experience’s concept. Unlike the past, in which photographers and videographers were the sole gatekeepers of setting up and documenting the moment, the scene or “money shot,” today’s audiences — disciples of social media communi
Inside Retail
DECEMBER 13, 2021
Nike has solidified its frontrunner position in the race to dominate the metaverse with its acquisition of non-fungible token (NFT) studio RTFKT on Monday. Following its recent trademark applications to sell virtual goods in online environments, the move places Nike on a trajectory to being the biggest brand in both real world and virtual environments.
Retail Focus
DECEMBER 17, 2021
Landsec has announced that five leading retail and lifestyle brands have joined Trinity in Leeds, as part of its drive to secure regional debuts, relocations and upsizes into the destination for the best-performing brands in the region. Nespresso is set to relocate to Trinity from its existing Leeds store in the New Year. Bringing new guest experiences to Trinity, Nespresso will operate its interactive boutique concept from the 1,300 ft unit – which has tastings, demonstrations and masterclasse
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Retail Wire
DECEMBER 17, 2021
Fourteen-hundred striking Kellogg workers are scheduled to vote on Sunday to decide whether or not to accept a second draft of a master contract negotiated by management and their union. The strike has affected cereal plants in Battle Creek; Lancaster, Pennsylvania; Memphis, Tennessee; and Omaha, Nebraska since Oct. 5. Workers rejected the first set of offers on Dec. 5.
Retail TouchPoints
DECEMBER 14, 2021
Fred Segal has partnered with media tech holding company Subnation to launch Artcade, a dynamic retail experience featuring curated collectibles, limited product drops, an NFT gallery and a streaming studio. The collaboration will exist both on L.A.’s Sunset Strip and in the Metaverse. The collaboration includes curated merchandise, collectibles, limited-edition apparel and gaming hardware, as well as virtual goods and digital skins that can be purchased in-store or in the Metaverse via cryptocu
Inside Retail
DECEMBER 12, 2021
Snap Franchising CEO Richard Thame is leaving the heritage print business in February 2022 and will take up the CEO position at CouriersPlease. Thame’s return to the logistics field comes after the exit of long term CouriersPlease CEO Mark McGinley , which was announced on 1 December, and the appointment of former CFO John Venetsanos as acting CEO. A statement from CouriersPlease pointed to Thame’s “decades of combined executive leadership, franchise excellence and logistics industry experience’
Retail Focus
DECEMBER 17, 2021
Frasers Group plc has opened the doors to its latest FLANNELS store in Hertfordshire. The luxury retailer continues with the commitment to investing in new physical locations throughout the UK. Situated in Brookfield Retail Park, the 15,000 sq ft. site will house two floors of carefully curated men’s, women’s and junior luxury designer clothing and accessories from some of the most coveted luxury names in fashion, including Alexander McQueen, Balenciaga, Burberry, Off White and Versace.
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Cisco Retail
DECEMBER 13, 2021
The Apache Log4j vulnerability (CVE-2021-44228) has taken the Internet by storm in the past few days. This blog details quick ways Secure Firewall Threat Defense (FTD) and Secure IPS users can protect against attacks leveraging this vulnerability while patching their infrastructure. Talos first released updated Snort rules on Friday, December 10. For customers inspecting ingress traffic— with decryption if traffic is TLS (Transport Layer Security) encrypted — these rules will alert and can bloc
Retail TouchPoints
DECEMBER 15, 2021
Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that metrics alone improve customer experiences and loyalty. Too many organizations are content with merely managing their experiences and setting better metrics as their only North Star. What I’m here to demonstrate, though, is that companies can and should set a more ambitious goal: understanding how brand perception and shared values impact customer experience, t
Inside Retail
DECEMBER 15, 2021
Consumer protection laws need a radical overhaul in order to keep step with the digitisation of retail, a new report by the Consumer Policy Research Centre has found. According to the CPRC, laws and regulations made decades ago are struggling to keep up with the breadth of options now available to shoppers, and the rapid shift to online shopping throughout the pandemic has simply exacerbated the problem.
Retail Focus
DECEMBER 15, 2021
Following its recent London Stock Market flotation, leading specialist kitchenware retailer ProCook announces the opening of two new stores in Westfield London and Westfield Stratford City. The move is in line with the brand’s plans to expand its UK retail portfolio by targeting destination retail centres. The Westfield London and Westfield Stratford City stores occupy 1600 and 1450 sq ft spaces respectively, and feature ProCook’s trademark light and airy store design, with areas for customers t
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Cisco Retail
DECEMBER 17, 2021
IT and Security professionals worldwide are working to assess and mitigate their exposure to Apache Log4j vulnerability (CVE-2021-44228). The following guide has been put together for current Secure Network Analytics and Secure Cloud Analytics customers, providing suggested ways to leverage your deployment to assist in your detection and response efforts.
Retail TouchPoints
DECEMBER 17, 2021
Few retailers can compete with Amazon on a purely transactional basis, according to Vibhu Norby, Founder and CEO of b8ta. The retailer’s logistical expertise gives it a serious advantage over the competition in terms of speed and convenience, and it’s become a large enough gap that smaller retailers have little hope of gaining ground. However, companies that engage in experiential retail can compete in an entirely different space — and b8ta is bringing such experiences into customers’ homes with
Inside Retail
DECEMBER 13, 2021
JD Sports Australia and Nike are launching a video styling service known as ‘Style on Speed Dial’ which will allow customers to connect with in-store experts from the comfort of their home through instant messaging, video or voice chats. The new service hopes to help customers with concerns around size, fit and style, and drive down the fear of buying sneakers online that fail to meet a customer’s expectations.
Retail Focus
DECEMBER 15, 2021
Sloane Stanley has announced the official opening of the leading luxury kitchen brand, Poggenpohl, and its largest ever UK studio, at 265-267 Fulham Road in the heart of Chelsea. Totalling 2,458 sq ft, and spanning three floors, Poggenpohl’s new UK flagship store combines architectural concepts and design principles with a trendsetting product range, offering shoppers the opportunity to access and experience the most sought-after kitchens in the world. .
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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
Nvidia
DECEMBER 14, 2021
Step inside an auto assembly plant. See workers ratcheting down nuts to bolts. Hear the whirring of air tools. Watch pristine car bodies gliding along the line and robots rolling up with parts. Now, fire up its digital twin in 3D online. See animated digital humans at work in the exact same, but digital version of the plant. Drag and drop in robots to move heavy materials, and run simulations for optimizations, taking in real-time factory floor data for improvements.
Retail TouchPoints
DECEMBER 16, 2021
Chico’s FAS will offer two-hour delivery through Walmart GoLocal , starting in select markets including Chicago and Fort Myers, Fla., with plans to expand to other areas in 2022. The partnership includes the Chico’s , White House Black Market and Soma brands. The two-hour delivery option builds on the same-day delivery partnership Chico’s entered with Roadie during the 2020 holiday season.
Inside Retail
DECEMBER 13, 2021
Woolworths Group’s first half results have been impacted by the ongoing Covid-19 pandemic, with sales growth moderating compared to the same time last year, while operating costs boomed. Adverse weather in New South Wales was also partially to blame for the business’ slower second quarter, which led to sales growth of 3 per cent for the half compared to 10.6 per cent last year.
Retail Focus
DECEMBER 15, 2021
Landsec , part of The St David’s Partnership, which owns St David’s in Cardiff, has announced the opening of Phase Eight, Hobbs , and Rituals. Totaling over 7,000 sq ft, the three brands add to St David’s premium fashion and lifestyle offer, reflecting Landsec’s strategy of providing a unique choice and experience for guests across its portfolio. Phase Eight’s 2,135 sq ft store is adjacent to Kurt Geiger and is joined by a 3,024 sq ft unit for sister brand, Hobbs, on the Lower Grand Arcade.
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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.
Cisco Retail
DECEMBER 13, 2021
With the calendar year coming to a close, it’s time for us to once again report our annual efforts to positively impact people and the planet. This work has been described as corporate citizenship, corporate social responsibility (CSR), environmental-social-governance (ESG), or social impact over the years, but all of it has been grounded in creating impact as part of our larger purpose to Power an Inclusive Future for All.
Retail TouchPoints
DECEMBER 16, 2021
Ecommerce and machine learning solution provider Rokt has closed a $325 million Series E funding round led by Tiger Global , which brings the company’s valuation to $1.95 billion. The company will use the new funding to invest in R&D, international expansion and strategic acquisitions. The Rokt solution leverages AI and machine learning with the goal of optimizing every customer action to increase engagement, revenue and customer acquisition.
Inside Retail
DECEMBER 16, 2021
Candle and aroma retailer Dusk Group has set out to acquire supplier Eroma in an effort to scale up both businesses operations in an attempt to increase the group’s addressable market. The acquisition will cost the business $28 million, funded through a mix of $15 million in cash and a $13 million placement of shares in Dusk to all Eroma shareholders, and will see Eroma’s management team continue leading the business.
Retail Focus
DECEMBER 15, 2021
UAE-based Gargash Group and Mercedes-AMG, have announced the opening of the world’s first standalone AMG Store in Dubai. The ‘hybrid retail’ concept store located in City Walk sets a new benchmark for the AMG brand experience in Dubai as it seeks to create a unique lifestyle experience in one of Dubai’s most exciting urban precincts. It features a showroom, boutique, and F&B where enthusiasts can test drive a broad range of the latest top-end Mercedes-AMG models, purchase an exclusive select
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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