Retail TouchPoints

DECEMBER 14, 2021

Experience design is entering a new era — with new players involved. Welcome to the age of social experiential design, where the visual tactics must integrate a “pixel x frame” approach and include social media influencers on the activation team from the beginning of the experience’s concept. Unlike the past, in which photographers and videographers were the sole gatekeepers of setting up and documenting the moment, the scene or “money shot,” today’s audiences — disciples of social media communi

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Marketing Planning Consumer Fulfillment 303

Inside Retail

DECEMBER 12, 2021

It’s that time again! New social media platforms and trends emerge as 2021 closes in. If your business is using social media, it’s imperative to keep tabs on the ongoing and forthcoming trends to weave them into your marketing. So, what can we expect to see in 2022 for social platforms? Let’s take a deep dive into how social media will transform the marketing practices in the year ahead.

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Marketing Accounting Promotions Shopping 298

Retail Focus

DECEMBER 15, 2021

Locally-owned supermarket Spinneys has opened the doors of its first sustainable concept store in Dubai’s Layan community, next to Sustainability City. As part of its corporate programme ‘Let’s Do Better Together’, the new branch aims to offer customers an easy, convenient way to enjoy a healthy lifestyle and to shop more sustainably. Dedicated to providing its customers with the best possible products, in the best possible way, the store has been carefully stocked to highlight health benefits a

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Supermarket Shopping Planning Management 277

Tokinomo

DECEMBER 14, 2021

2022 is just a few days away and it’s important to prepare your strategy for next year. Taking into account the Pandemic and the way the retail industry has changed in the past years, customers are demanding more from retailers.

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Customer Experience Accounting 246

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail TouchPoints

DECEMBER 17, 2021

Omnichannel is a buzzword in the world of retail customer experience. But despite its popularity, there is a lot of misinformation about what it actually means and how to create an omnichannel strategy that works for your business. This article will give you a better understanding of what omnichannel is, and four myths that are standing in the way of it benefiting your brand.

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Customer Retention Customer Experience Consumer Shopping 296

Inside Retail

DECEMBER 14, 2021

Australians are expected to drop $20.5 billion in the remaining 10 days to Christmas, according to the National Retail Association. “[We’re] expecting the shopping frenzy to really ramp up as we kick-off the 10-day Christmas countdown,” NRA boss Dominique Lamb said. “Although there is a growing trend that sees consumers knocking off Christmas shopping earlier than in previous years, the final 10 days is still a frantic time for retailers across the country.” Lamb ad

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Returns Shopping Consumer ATS 264

Retail Wire

DECEMBER 14, 2021

Nike has announced the acquisition of RTFKT Studios, a virtual shoe company that seeks to create “next generation collectibles that merge culture and gaming.” RTFKT sells its virtual sneakers along with non-fungible tokens (NFTs). The move is seen as a means for Nike to pair the purchase of real sneakers with virtual ones.

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Retail TouchPoints

DECEMBER 14, 2021

Fred Segal has partnered with media tech holding company Subnation to launch Artcade, a dynamic retail experience featuring curated collectibles, limited product drops, an NFT gallery and a streaming studio. The collaboration will exist both on L.A.’s Sunset Strip and in the Metaverse. The collaboration includes curated merchandise, collectibles, limited-edition apparel and gaming hardware, as well as virtual goods and digital skins that can be purchased in-store or in the Metaverse via cryptocu

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Jewelry Social Commerce Apparel Advertising 290

Inside Retail

DECEMBER 13, 2021

Nike has solidified its frontrunner position in the race to dominate the metaverse with its acquisition of non-fungible token (NFT) studio RTFKT on Monday. Following its recent trademark applications to sell virtual goods in online environments, the move places Nike on a trajectory to being the biggest brand in both real world and virtual environments.

Fashion 246

Fashion Planning Marketing ATS 246

Retail Focus

DECEMBER 17, 2021

Landsec has announced that five leading retail and lifestyle brands have joined Trinity in Leeds, as part of its drive to secure regional debuts, relocations and upsizes into the destination for the best-performing brands in the region. Nespresso is set to relocate to Trinity from its existing Leeds store in the New Year. Bringing new guest experiences to Trinity, Nespresso will operate its interactive boutique concept from the 1,300 ft unit – which has tastings, demonstrations and masterclasse

ATS 162

ATS Boutique Accounting Fashion 162

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Cisco Retail

DECEMBER 17, 2021

IT and Security professionals worldwide are working to assess and mitigate their exposure to Apache Log4j vulnerability (CVE-2021-44228). The following guide has been put together for current Secure Network Analytics and Secure Cloud Analytics customers, providing suggested ways to leverage your deployment to assist in your detection and response efforts.

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Returns Management Location ATS 145

Retail TouchPoints

DECEMBER 15, 2021

Throughout my career as a customer experience (CX) practitioner, I’ve seen brands make the same mistake time and again by believing that metrics alone improve customer experiences and loyalty. Too many organizations are content with merely managing their experiences and setting better metrics as their only North Star. What I’m here to demonstrate, though, is that companies can and should set a more ambitious goal: understanding how brand perception and shared values impact customer experience, t

Customer Experience 285

Customer Experience Accounting Advertising Promotions 285

Inside Retail

DECEMBER 12, 2021

Snap Franchising CEO Richard Thame is leaving the heritage print business in February 2022 and will take up the CEO position at CouriersPlease. Thame’s return to the logistics field comes after the exit of long term CouriersPlease CEO Mark McGinley , which was announced on 1 December, and the appointment of former CFO John Venetsanos as acting CEO. A statement from CouriersPlease pointed to Thame’s “decades of combined executive leadership, franchise excellence and logistics industry experience’

Returns 246

Returns Management Marketing Planning 246

Retail Focus

DECEMBER 17, 2021

Frasers Group plc has opened the doors to its latest FLANNELS store in Hertfordshire. The luxury retailer continues with the commitment to investing in new physical locations throughout the UK. Situated in Brookfield Retail Park, the 15,000 sq ft. site will house two floors of carefully curated men’s, women’s and junior luxury designer clothing and accessories from some of the most coveted luxury names in fashion, including Alexander McQueen, Balenciaga, Burberry, Off White and Versace.

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Boutique Accessories Fashion Shopping 162

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Customer Experience

Cisco Retail

DECEMBER 13, 2021

The Apache Log4j vulnerability (CVE-2021-44228) has taken the Internet by storm in the past few days. This blog details quick ways Secure Firewall Threat Defense (FTD) and Secure IPS users can protect against attacks leveraging this vulnerability while patching their infrastructure. Talos first released updated Snort rules on Friday, December 10. For customers inspecting ingress traffic— with decryption if traffic is TLS (Transport Layer Security) encrypted — these rules will alert and can bloc

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Management ATS 145

Retail TouchPoints

DECEMBER 17, 2021

Few retailers can compete with Amazon on a purely transactional basis, according to Vibhu Norby, Founder and CEO of b8ta. The retailer’s logistical expertise gives it a serious advantage over the competition in terms of speed and convenience, and it’s become a large enough gap that smaller retailers have little hope of gaining ground. However, companies that engage in experiential retail can compete in an entirely different space — and b8ta is bringing such experiences into customers’ homes with

Shopping 280

Shopping Customer Experience Planning Returns 280

Inside Retail

DECEMBER 15, 2021

Consumer protection laws need a radical overhaul in order to keep step with the digitisation of retail, a new report by the Consumer Policy Research Centre has found. According to the CPRC, laws and regulations made decades ago are struggling to keep up with the breadth of options now available to shoppers, and the rapid shift to online shopping throughout the pandemic has simply exacerbated the problem.

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Consumer Accounting Shopping 245

Retail Focus

DECEMBER 16, 2021

Grosvenor Britain & Ireland (GBI) has announced that Rituals, the luxury bath, body and home brand, is set to expand its UK presence with a new boutique at Liverpool ONE, its first in the city. Opening early next year, the 1,700 sq ft store will enhance Liverpool ONE’s wellness and premium lifestyle offering, further solidifying its position as one of the UK’s leading retail and leisure destinations. .

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Boutique Management Location ATS 32

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Cisco Retail

DECEMBER 13, 2021

With the calendar year coming to a close, it’s time for us to once again report our annual efforts to positively impact people and the planet. This work has been described as corporate citizenship, corporate social responsibility (CSR), environmental-social-governance (ESG), or social impact over the years, but all of it has been grounded in creating impact as part of our larger purpose to Power an Inclusive Future for All.

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Accounting Planning ATS 145

Retail TouchPoints

DECEMBER 13, 2021

A new nonprofit organization, Women of Color in Retail (WOCIR), has launched with the goal of supporting the careers of women of color in the retail industry through hard and soft skills training, leadership development and networking opportunities. The group was founded by Kimberly Lee Minor, who spent time at Bath & Body Works , Nine West Group and Talbots before taking on her latest role as CEO of the consulting firm Bumb e rshoot.

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Planning ATS Marketing 274

Inside Retail

DECEMBER 13, 2021

JD Sports Australia and Nike are launching a video styling service known as ‘Style on Speed Dial’ which will allow customers to connect with in-store experts from the comfort of their home through instant messaging, video or voice chats. The new service hopes to help customers with concerns around size, fit and style, and drive down the fear of buying sneakers online that fail to meet a customer’s expectations.

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Advertising Fashion Promotions Shopping 244

Retail Focus

DECEMBER 15, 2021

Following its recent London Stock Market flotation, leading specialist kitchenware retailer ProCook announces the opening of two new stores in Westfield London and Westfield Stratford City. The move is in line with the brand’s plans to expand its UK retail portfolio by targeting destination retail centres. The Westfield London and Westfield Stratford City stores occupy 1600 and 1450 sq ft spaces respectively, and feature ProCook’s trademark light and airy store design, with areas for customers t

Accessories 162

Accessories Planning Consumer Shopping 162

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Nvidia

DECEMBER 14, 2021

Step inside an auto assembly plant. See workers ratcheting down nuts to bolts. Hear the whirring of air tools. Watch pristine car bodies gliding along the line and robots rolling up with parts. Now, fire up its digital twin in 3D online. See animated digital humans at work in the exact same, but digital version of the plant. Drag and drop in robots to move heavy materials, and run simulations for optimizations, taking in real-time factory floor data for improvements.

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Fulfillment Telecommunications Planning Management 145

Retail TouchPoints

DECEMBER 15, 2021

Target has launched the Bet on Black pitch competition series, which will highlight 12 Black-owned startups in a range of industries. The series, which will premier digitally on Jan. 10, 2022 and on the REVOLT channel on Jan. 11 is part of Target’s Racial Equity, Action and Change (REACH) commitments. Bet on Black contestants will face a panel of judges including Target Senior Divisional of Merchandising in Apparel & Accessories and former Target Director of Multicultural Merchandise Melanie

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Accessories Apparel Marketing Consumer 274

Inside Retail

DECEMBER 13, 2021

Woolworths Group’s first half results have been impacted by the ongoing Covid-19 pandemic, with sales growth moderating compared to the same time last year, while operating costs boomed. Adverse weather in New South Wales was also partially to blame for the business’ slower second quarter, which led to sales growth of 3 per cent for the half compared to 10.6 per cent last year.

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Department Stores Supermarket 244

Retail Focus

DECEMBER 15, 2021

Sloane Stanley has announced the official opening of the leading luxury kitchen brand, Poggenpohl, and its largest ever UK studio, at 265-267 Fulham Road in the heart of Chelsea. Totalling 2,458 sq ft, and spanning three floors, Poggenpohl’s new UK flagship store combines architectural concepts and design principles with a trendsetting product range, offering shoppers the opportunity to access and experience the most sought-after kitchens in the world. .

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Location Planning Management ATS 162

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Small Biz Trends

DECEMBER 17, 2021

Considering adding tasty milkshake treats to your diner or food truck menu? You certainly need a commercial milkshake machine. The milkshake market has had exponential growth in the last few years. Consumers are increasingly looking for new innovative shakes, so today you will find everything from ‘freakshakes’ topped with cream, to avocado and coconut milk vegan milkshakes, an extravagant mix of cookies, and as many other treats as you can get your hands on.

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Retail TouchPoints

DECEMBER 17, 2021

JCPenney and Shoe Carnival have both added same-day shipping options in partnership with DoorDash , just in time to help last-minute holiday shoppers get their gifts quickly. JCPenney is offering the service from 600 locations nationwide, while Shoe Carnival is offering the option to any continental U.S. customer within a 12-mile radius of one of its stores.

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Shipping Location Management Shopping 271

Inside Retail

DECEMBER 16, 2021

Candle and aroma retailer Dusk Group has set out to acquire supplier Eroma in an effort to scale up both businesses operations in an attempt to increase the group’s addressable market. The acquisition will cost the business $28 million, funded through a mix of $15 million in cash and a $13 million placement of shares in Dusk to all Eroma shareholders, and will see Eroma’s management team continue leading the business.

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Marketing Management 244

Retail Focus

DECEMBER 15, 2021

Landsec , part of The St David’s Partnership, which owns St David’s in Cardiff, has announced the opening of Phase Eight, Hobbs , and Rituals. Totaling over 7,000 sq ft, the three brands add to St David’s premium fashion and lifestyle offer, reflecting Landsec’s strategy of providing a unique choice and experience for guests across its portfolio. Phase Eight’s 2,135 sq ft store is adjacent to Kurt Geiger and is joined by a 3,024 sq ft unit for sister brand, Hobbs, on the Lower Grand Arcade.

Boutique 162

Boutique Fashion Location ATS 162

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Customer Experience