Retail TouchPoints
JANUARY 17, 2023
Relationships can move fast. You meet for the first time, and there’s a spark. You feel like you’ve known each other for years, even though you’ve only spent a few hours together. You quickly get a sense of likes and dislikes, as well as what you have to offer each other. Over time, the relationship deepens, and you spend more time keeping each other happy.
Wiser
JANUARY 17, 2023
When today’s shoppers have so many different buying choices, it is important for businesses to make personalized customer experiences a top priority. In fact, according to a report done by McKinnsey and Company , 71 percent of customers are now expecting companies to deliver personalization. Consumers want to be treated as individuals by the brands they choose to do business with.
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Tokinomo
JANUARY 17, 2023
Campaign scoop. No Judgment. Drinking a cold beer at work might be satisfying, but not such a great idea. In this ad, Paul Rudd, who plays Marvel's Ant-Man, is seen placing a Heineken 0.0 non-alcoholic beer bottle beside one of his ant companions, Anton. Anton teases him for drinking on the job, but Ant-Man explains it's non-alcoholic. No judgment here, Ant-Men!
Retail Dive
JANUARY 17, 2023
The retailer has closed 170 locations since 2016 and is currently transforming its store strategy to include off-mall locations.
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
Retail TouchPoints
JANUARY 19, 2023
Sephora will offer its customers skincare personalization technology and solutions, both in-store and online, through a partnership with PROVEN. Shoppers can visit sephora.provenskincare.com and take a three-minute Skin Genome Quiz to formulate their personalized skincare and discover specialized products based on their needs. The answers to the quiz are fed into PROVEN’s algorithm, which analyzes millions of factors to select the best ingredients for each shopper’s skin.
Retail Focus
JANUARY 18, 2023
Sephora is kicking off the year with the announcement of a new experiential store in London. The beauty lover’s ultimate destination is arriving in March 2023 in Westfield London, one of the Europe’s largest shopping and leisure destination. The 6000+ sq. ft store is set to showcase an exceptional assortment of products and personal services in a dazzling space that will feature inspiring innovations drawn from the Global retailer’s unique network.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Tokinomo
JANUARY 18, 2023
If you’ve read our “ Retail Year In Review 2022 ” article, then you know a lot has happened in the last year in this industry. When we were expecting things to relax after the COVID-19 pandemic and its restrictions, the war in Ukraine started and it impacted the retail industry worldwide.
Retail TouchPoints
JANUARY 20, 2023
Kroger has entered a strategic collaboration with Google Cloud and Deloitte to use cloud technologies that will increase associate productivity across its nearly 2,800 stores nationwide. Kroger recently deployed a variety of Google Cloud data analytics, AI and ML tools, designed to empower store leaders and associates to make real-time operational decisions and deliver a better shopping experience for shoppers.
Retail Focus
JANUARY 20, 2023
Space NK has revealed a newly expanded store, which is the largest in the company’s portfolio, and four times the size of its original location at Westfield London in White City. Covering 2,500 square feet of trading space, the new store will serve as a beauty shopping destination, tailored to customers’ needs and staffed by a team of Space NK experts.
Inside Retail
JANUARY 19, 2023
Premium tea retailer T2 Tea has teamed up with emerging Australian creatives to unveil a ‘Kiss The Future Hello’ teaware range. Last year, the Australian company challenged artists to design a mug that represented their version of a “brighter, more positive future”. Based on votes, winning designs by Elaine Li, Sian Downey, Tammy Zhang and Alexandra Truong will be printed on fine bone china mugs, finished with 24k gold details and paired with a stainless-steel infuser.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Retail Wire
JANUARY 20, 2023
Nordstrom has lowered its sales and profit outlook for 2022 following a decline of 1.7 percent in the chain’s net sales for the last nine weeks of 2022. Nordstrom Rack, the retailer’s off-price business, saw sales fall 7.6 percent during the same period. “The holiday season was highly promotional, and sales were softer than pre-pandemic levels,” said CEO Erik Nordstrom.
Retail TouchPoints
JANUARY 20, 2023
Google parent company Alphabet is following in the footsteps of fellow tech giants Amazon and Microsoft in making the “difficult decision” to lay off approximately 12,000 employees, according to a letter from CEO Sundar Pichai sent to employees on Jan. 20, 2022. Titled A Difficult Decision to set us up for the Future , Pichai — who leads both Google and Alphabet — said in his email that employees in the U.S. who were affected by the layoffs had already been notified.
Retail Focus
JANUARY 20, 2023
Louis Vuitton has launched a brand-new collection with world renowned artist Yayoi Kusama. To celebrate the launch in a standout way, Louis Vuitton has projected a colourful, moving Yayoi Kusama polka dot design onto the façade of Harrods; the first brand ever to do this. Running from 6 th January – 13 th February, Kusama’s mesmerising, multicoloured, and immersive, vision will inhabit the iconic department store.
Inside Retail
JANUARY 18, 2023
Woolworth Holdings’ sale of the David Jones department-store business has cleared the way for the brands of its Country Road Group division to return to the shelves of Myer. The Witchery, Politix and Mimco brands will launch at Myer from next month while Country Road – including Country Road Kids, Country Road Home and Trenery – will be stocked from July.
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Retail Wire
JANUARY 20, 2023
Wayfair cut five percent of its workforce in August and now plans to announce another round of layoffs as early as today after sales fell 13 percent for the first nine months of 2022 compared to a year earlier. Niraj Shah, the furniture retailer’s CEO, in November told analysts that more cuts would be coming. “We decided to be very aggressive around making sure that we’re not carrying any excess costs that forces to either drive up retails or not have the profit profile we want to have,” h
Retail TouchPoints
JANUARY 19, 2023
Starbucks and DoorDash have expanded their delivery partnership to Northern California, Texas, Georgia, Florida and other select markets, with plans for availability in all 50 states by March 2023. The program has received positive feedback following pilots in Atlanta, Houston and Sacramento, Calif. as well as market expansions in Seattle, Portland and New York City in 2022.
Retail Focus
JANUARY 16, 2023
The announcement of the Pantone Colour of the Year is much anticipated and has become increasingly influential in the world of business, design, and brand marketing. But why is Pantone so influential? Why should a colour matter? And how can you use colours to positively impact your business? Viva Magenta! Four weeks ago, if you’d uttered the phrase ‘viva magenta’, people probably would have looked at you strangely.
Inside Retail
JANUARY 19, 2023
Following a population decline amid Covid-19 restrictions, the Federal Government’s Centre for Population report predicts that Melbourne will overtake Sydney as Australia’s largest city within the next 10 years. The implications will be felt by every industry, including Melbourne’s retail sector, but how so, and to what extent? According to The Age , Melbourne’s population size is set to increase by 1.8 per cent over the year to June, and is forecasted to rise by about a million people, to over
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Retail Wire
JANUARY 20, 2023
A report by Consumer Intelligence Research Partners (CIRP) claims that Amazon.com has lost Prime subscribers since last July. Amazon spokesperson Maggie Sivon said, “Just because an analyst firm reports something doesn’t make it true or fact, and in this case, the research is not accurate. Prime membership continues to grow as the value members receive continues to increase.
Retail TouchPoints
JANUARY 19, 2023
Cybercriminals are constantly evolving their tools and tactics for breaching corporate networks. As retailers get better at protecting their networks from traditional cyberattacks, hackers are adapting to this challenge by finding new security weaknesses, updating old tricks and exploiting new corporate blind spots that have been created by hybrid work, the rise of non-email digital communications and the increasingly blurry line between personal and professional accounts.
Retail Focus
JANUARY 16, 2023
Shaftesbury has announced the signing of iconic, heritage hat brand, Stetson, as their first UK flagship in Seven Dials. Positioned in the heart of London’s West End at 58 Neal Street, the new store will span 1,165 sq ft and include an eclectic range of the brand’s signature styles. Renowned for creating high-quality, durable headwear, internationally acclaimed brand, Stetson, create headgears for all lifestyles; whether it’s authentic Western wear, country-style outdoor fashion, timeless classi
Inside Retail
JANUARY 17, 2023
Mys Tyler has introduced the Contributor Hub, an in-app collaboration platform that connects a wide range of content creators with fashion brands. The Contributor Hub seeks to make it easier for brands to interact with minority artists and a diverse range of talent, and it stems from research Mys Tyler performed mid-last year highlighting the lack of representation perceived by Australian women in fashion advertising.
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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
Retail Wire
JANUARY 19, 2023
The average shrink rate as a percentage of retail sales was 1.4 percent in 2021, down from 1.6 percent in 2020, based on National Retail Federation figures. Retailers have pointed to a rise in organized retail crime as a prime driver of shrinkage in the U.S.
Retail TouchPoints
JANUARY 19, 2023
Livestreaming, also known as live commerce, is still emerging in Western markets, particularly when compared to the booming Chinese livestreaming market. But Coresight Research indicates that growth is imminent in the U.S. The firm predicts that the livestreaming ecommerce market for the country will total $32 billion by the end of 2023, nearly triple its 2021 size.
Retail Focus
JANUARY 19, 2023
For over thirty years, Jeroboams have been at the heart of some of London’s oldest neighbourhoods; offering a wealth of experience in fine wines, as well as beers, spirits, charcuterie and cheeses. Just last month, Impact Retail designed and implemented a beautiful retail identity for the Jeroboams Wimbledon store. Launching mid-December, the revamped store kicked off the festive season but the brand have big plans for the years ahead including innovative wine tasting and insight into investment
Inside Retail
JANUARY 17, 2023
Despite inflationary pressures and rising living costs, retail spending increased 1.7 per cent in December, according to the Mastercard SpendingPulse report, released by the Australian Retailers Association. Consumers spending on apparel rose by 6.7 per cent, on groceries by 6.6 per cent, lodging 4.1 per cent, electronics 3.5 per cent, jewellery 2 per cent, and at restaurants by 1.8 per cent last month.
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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.
Retail Wire
JANUARY 19, 2023
Retail sales fell 1.1 in December and one percent in November, but online sales were up, according to a variety of sources. Jim Monkmeyer, president of transportation for DHL Supply Chain, North America, said, “E-commerce is continuing to boom.” Mr. Monkmeyer pointed to food and high-end consumer products and spirits among fast-growing categories online.
Retail TouchPoints
JANUARY 19, 2023
The U.S. Department of Labor’s Occupational Safety and Health Administration (OSHA) has cited Amazon for workplace safety violations at three of its warehouses, a decision that Amazon said it will appeal. Amazon facilities in Deltona, Fla., Waukegan, Ill. and New Windsor, N.Y. all received hazard alert letters on Jan. 17, 2022 for exposing workers to ergonomic hazards.
Retail Focus
JANUARY 18, 2023
As a small business owner, you know how important it is to make a good impression with customers. Visual merchandising can help you do just that, but it can also be costly. Fortunately, there are plenty of budget-friendly ways to create a visually appealing store. In this blog post, we’ll explore some creative ideas for visual merchandising on a budget that small businesses can use to make a big impact. 1.Use Perspex Cut to Size.
Inside Retail
JANUARY 16, 2023
Inside Retail is thrilled to announce this year’s finalists for the upcoming Retailer Awards 2023 presented by Commonwealth Bank. Judges for the 2023 awards include Heather McIlvaine and Aron Lewin of Inside Retail ; David Martin, national manager of retail and e-commerce at CommBank; Reuben Casey, former CEO of Kathmandu; Colleen Callander, founder of Callander & Co and former CEO of Sportsgirl; Gary Mortimer, professor of marketing and customer behaviour at Queensland University of Technol
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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