Retail TouchPoints

JANUARY 14, 2022

Fraud and gift cards go hand in hand. Since their inception in 1930, many have been caught up in scams or fraud, and according to an AARP survey , around one in 10 people will fall victim to gift card scams and fraud. Retailers around the world rely heavily on gift card purchases. In fact, the number of digital gift cards U.S. retailers sold in November 2020 increased 25% year-over-year , with an additional increase of 106.1% year-over-year in December 2020. .

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Merchant Services Payment Services Management Accounting 328

Inside Retail

JANUARY 10, 2022

Retail spending rose 5.8 per cent in November compared to the same period of 2020, the Australian Bureau of Statistics reported on Tuesday, while online spend, driven by Black Friday and Cyber Monday, rose 22.8 per cent. Clothing, footwear and personal accessories led the way in sales during the month as Australians increasingly want to return to living life outside of their homes. “Further easing of Covid-19 restrictions in the South-Eastern states and territories has seen the retail indu

Accessories 299

Accessories Returns Consumer Shopping 299

Retail Focus

JANUARY 12, 2022

The ongoing Covid-19 pandemic and especially the rapid spread of the Omikron variant also have an impact on EuroCIS 2022 , which will now be postponed to May 31 to June 02, 2022. Messe Düsseldorf has decided on this new date in close consultation with the exhibiting companies and participating partners due to the dynamic infection situation and the continued uncertainty regarding travel and quarantine requirements in the individual European countries.

Planning 279

Planning Management ATS 279

Tokinomo

JANUARY 11, 2022

By the end of 2022, it is predicted that there will be 7.26 billion mobile phone users. Considering this, retailers need to step up their game and take advantage of this opportunity. While eCommerce platforms are always “upgrading” their marketing techniques, physical retailers seem to be a bit stuck in the past.

Marketing 264

Marketing 264

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Customer Experience

Retail TouchPoints

JANUARY 11, 2022

The COVID-19 pandemic accelerated many things in the business world, but one item that temporarily fell off the priority list was sustainability. In a survey of 750 executives, Deloitte found that nearly two-thirds of organizations had to cut back on environmental sustainability efforts due to the pandemic and resulting economic downturn. But ongoing pressure from consumers, employees and even regulators has forced businesses — especially retailers — to reprioritize sustainability along with bro

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Consumer Merchant Services Fashion Accounting 317

Inside Retail

JANUARY 11, 2022

Former McDonald’s Australia CEO Catriona Noble has been named as the head of Australia Post’s retail business. Noble, who most recently headed the retail division of ANZ Bank, takes up the Australia Post role of executive GM, retail, reporting to group CEO and MD Paul Graham. She will oversee the company’s network of 4320 post offices. Catriona Noble.

Customer Experience 279

Customer Experience ATS Management 279

Retail Wire

JANUARY 13, 2022

Rihanna is opening five stores — in Las Vegas, Los Angeles, Houston, Philadelphia, and Washington DC — for her consumer-direct SavageXFenty lingerie brand. “We bout to bring you a whole new #SavageXFenty experience with the launch of our brick-and-mortar retail stores! can’t believe it’s actually that time, and I can’t wait for you to have this experience irl…,” wrote the recording artist/entrepreneur in an Instagram post.

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Consumer 189

Retail TouchPoints

JANUARY 14, 2022

Most experts expected holiday 2021 to be a digital success, and the season didn’t disappoint: global sales hit $1.14 trillion , up from $1.1 trillion in 2020, while U.S. sales reached $257 billion , up from $236 billion , according to data from Salesforce. Additionally, total order count was up almost 10.45% from holiday 2020 levels, according to data from Klaviyo.

Social Commerce 306

Social Commerce Fulfillment Drop-Shipping Payment Services 306

Inside Retail

JANUARY 10, 2022

Three quarters of retailers are currently impacted by worker isolations, according to a survey by the Australian Retailers’ Association, and half rank ‘staff shortages’ as the biggest issue they are facing currently ahead of supply chain issues. “We’ve entered an unprecedented staffing challenge as more people are infected with Covid than at any stage before in the pandemic,” said ARA boss Paul Zahra. “This builds on an existing skills crisis within the

Returns 278

Returns ATS 278

Retail Focus

JANUARY 13, 2022

JD.com has opened two robotic shops by the new brand name “ ochama ” in the Netherlands, with more locations to follow soon. The new model of shops introduces an unprecedented shopping format merging online ordering and pick-up shop in which robots prepare the parcels, and home delivery service. The first two ochama pick-up shops are in Leiden and Rotterdam, with two more to open in Amsterdam (Diemen) and Utrecht.

Shopping 189

Shopping Home Furnishings Supply Chain Management Fashion 189

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Cisco Retail

JANUARY 14, 2022

You haven’t had an uninterrupted vacation in years, your presentation at the last board meeting fell short, and it’s hard for you to imagine how the organization would function without you at the helm. These are all very real situations for today’s CISO. With the shortage of resources, it has never been harder to resource all the functions of an effective security team.

Planning 145

Planning Management ATS 145

Retail TouchPoints

JANUARY 13, 2022

Collective Cannabis has partnered with AI and robotics startup Wings to utilize the solution provider’s EXO Delivery System to streamline logistics and deliver an enhanced customer experience. The EXO system is designed to automate retail logistics and workflows with extensibility, versatility and sustainability in mind. Collective Cannabis is focused on reducing congestion and minimizing waiting times at its store in Littleton, Mass., which is set to open in Q1 2022.

Customer Experience 304

Customer Experience Shopping Store Operations ATS 304

Inside Retail

JANUARY 12, 2022

An already beleaguered retail industry is being pummelled by Omicron. Foot traffic is down in CBDs and shopping centres as consumers return to working from home. And stores are short-staffed as the highly contagious Covid-19 variant forces hordes of people into isolation. We talked to four retailers about Omicron: Maxine Windram, director of specialty apparel store Brava Lingerie; Brittany Garbutt, owner and director of popular restaurant chain Pretzel Australia; Natasha Dwyer, founder of childr

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Dead-Stock Drop-Shipping Returns Outdoor 264

Retail Focus

JANUARY 14, 2022

Abercrombie & Fitch has turned to its employees to share their new experiences in a new brand activation aimed at “officially reintroducing” the retailer to its customers. The ‘Abercrombie Today’ campaign aims to renew the retailer’s commitment to inclusivity by creating a sense of belonging by reaffirming its brand purpose, which is that “every day should feel as exceptional as the start of a long weekend: comfortable, confident, stress-free – together”.

ATS 162

ATS Fashion 162

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Cisco Retail

JANUARY 11, 2022

Cisco Investments has always been a forward-looking organization. We spend a great deal of time working to understand the evolving nature of current and future security threats, while fostering mutually beneficial relationships with the people and organizations that seek to counter those threats. In 2021, we gathered insights from CISOs and leading industry executives, including venture capitalists to create this year’s CISO Survival Guide to Emerging Trends From the Startup Ecosystem.

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Retail TouchPoints

JANUARY 13, 2022

There has been an idea circulating for some time that when it comes to luxury, the U.S. is still a developing market. And while Erwan Rambourg, author of Future Luxe: What’s Ahead for the Business of Luxury, points out that that characterization isn’t exactly true to begin with, the pandemic may put the idea to rest for good. Anish Melwani, Chairman & CEO of LVMH Inc., the U.S.

Consumer 299

Consumer Marketing Jewelry Fashion 299

Inside Retail

JANUARY 11, 2022

Inside Retail is thrilled to announce this year’s finalists for the upcoming Retailer Awards presented by Commonwealth Bank. Judges for the 2022 awards include Inside Retail editor Jo-Anne Hui-Miller, CommBank’s national retail manager Jerry Macey, VMLY&R executive chairman Jon Bird, Australian Fashion Council acting chief executive Kellie Hush, TheDesignThinkers’ founder Nicola Mansfield, Macquarie University’s professor Jana Bowden, and Swinburne University’s assistant professo

Customer Experience 264

Customer Experience Fashion Management 264

Retail Focus

JANUARY 14, 2022

Decorative surface finishes specialists Armourcoat will be exhibiting at The Surface Design Show in February 2022, a must-visit event for architects, designers and specifiers looking to explore the best in surface material innovation. Now in its seventeenth year and held at Islington’s Business Design Centre, the show will have a strong focus on sustainability with more than 150 exhibiting companies and organisations displaying the widest range of surface materials and designs, not just from the

Beauty and Health 162

Beauty and Health ATS Location 162

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Dive

JANUARY 10, 2022

At the dawn of the 21st century, the 160-year-old retailer expanded amid the sector's steep decline. What now?

Department Stores 145

Department Stores ATS 145

Retail TouchPoints

JANUARY 12, 2022

Walgreens will examine strategic alternatives for the UK-based Boots drugstore chain and expand its VillageMD operations, as the pharmacy retailer works toward “building our next growth engine,” CEO Roz Brewer said at the 40th Annual JPMorgan Virtual Healthcare Conference. Both efforts are part of Walgreens’ ongoing plan for “focusing our portfolio, optimizing our capital allocation and accelerating our transformation to healthcare.”.

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Beauty and Health Location Planning Consumer 298

Inside Retail

JANUARY 11, 2022

Australians are getting a stark reminder about how value is actually created in an economy, and how supply chains truly work. Ask chief executives where value comes from and they will credit their own smart decisions that inflate shareholder wealth. Ask logistics experts how supply chains work and they will wax eloquent about ports, terminals and trucks.

Supermarket 264

Supermarket Returns Consumer ATS 264

Retail Focus

JANUARY 12, 2022

After consultation with the ISE exhibitor and visitor community and in the light of the increasing impact of the Omicron variant in Spain, Integrated Systems Events announces that ISE 2022 , scheduled for 1-4 February, has been postponed and will now take place on 10-13 May 2022 at the Fira de Barcelona Gran Vía. . Mike Blackman, Managing Director of Integrated Systems Events, said today: “We’ve been closely monitoring the conditions in Europe and have been working hard on your behalf to balanc

Returns 162

Returns Management ATS 162

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Customer Experience

Cisco Retail

JANUARY 11, 2022

Updated API and sample scripts for Cisco Cyber Vision. Attention developers ! I have very good news for you. Since the latest version update to 4.0, Cisco Cyber Vision became even more developer friendly introducing an updated API and an updated sample script collection. Before going into details, let’s talk a bit about this industrial cybersecurity software.

Management 145

Management ATS 145

Retail TouchPoints

JANUARY 10, 2022

Retailers pulled off a successful 2021 holiday season despite the challenges posed by the omicron variant and ongoing supply chain issues. Overall sales were up 8.5% year-over-year during the period from Nov. 1 through Dec. 24, 2021, according to data from Mastercard. Additionally, in-store traffic was down only 19.5% compared to 2019 for the six weeks from Nov. 21, 2021, through Jan. 1, 2022, a significant improvement over the 33.1% drop in 2020.

Shopping 299

Shopping Drop-Shipping Returns Shipping 299

Inside Retail

JANUARY 13, 2022

Global plus-size women’s apparel retailer City Chic has seen unaudited sales revenue of $178.3m for the 26 weeks to 26 December, creating sales growth of 49.8 per cent. . The business’ customer base increased by 23 per cent during this period despite the pandemic and major supply chain disruptions, and revenue grew 14 per cent. However, the fashion firm’s first quarter profit was impacted by $1 million per month over 4 months due to indefinite store closures following the guidance from Federal a

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Apparel Fashion Management Marketing 246

Nvidia

JANUARY 13, 2022

Starting next week, Fortnite on GeForce NOW will launch in a limited-time closed beta for mobile, all streamed through the Safari web browser on iOS and the GeForce NOW Android app. The beta is open for registration for all GeForce NOW members, and will help test our server capacity, graphics delivery and new touch controls performance. Members will be admitted to the beta in batches over the coming weeks.

Planning 142

Planning ATS 142

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Marketing

Cisco Retail

JANUARY 12, 2022

When I was growing up in Brazil I loved the “Can you spot the differences?” puzzle in Coquetel , a children’s magazine. The challenge was to spot slight differences in ten seemingly identical drawings. I thought about similarities and differences when I read the Top 10 IoT Use Cases report from IoT Analytics, published October 2021. These use cases include remote asset monitoring, process automation, vehicle fleet management, optimizing plant or asset performance, and more.

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Outdoor Management ATS 144

Retail TouchPoints

JANUARY 10, 2022

Steve Madden and Dolce Vita have each partnered with recommerce solution provider Recurate to launch peer-to-peer resale marketplaces designed to boost circularity for their respective footwear brands. Steve Madden’s “Re-Booted” and Dolce Vita’s “Re:Vita” programs will let customers sell their preowned shoes directly on each retailer’s respective site.

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Shipping Apparel Returns Fashion 289

Inside Retail

JANUARY 11, 2022

Inspired by their clients, two attentive occupational therapy students launched JAM the Label n 2019 after seeing a massive gap in the market. Meeting at university, Emma Clegg and Molly Rogers were both working casually in disability support. With continued conversations surrounding the difficulties their clients faced in dressing and sourcing stylish pieces that were also functional, the need for JAM was evident.

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ATS Fashion Customer Experience Marketing 246

Nvidia

JANUARY 11, 2022

NVIDIA is America’s best place to work, according to Glassdoor’s just-issued list of best employers for 2022. Amid a global pandemic that has affected every workplace, NVIDIA was ranked No. 1 on Glassdoor’s 14th annual Best Places to Work list for large US companies. The award is based on anonymous employee feedback covering thousands of companies. Other companies ranked highly by current and former employees include tech companies Google and Salesforce, and fitness wear retailer Lululemon.

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Management ATS 141

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience