Retail TouchPoints

OCTOBER 28, 2021

Consumer purchasing power from growing income and household wealth will lead to record-breaking holiday sales this year, according to predictions from the National Retail Federation. Gift buyers are expected to shop early, extending the holiday season even as retailers grapple with inventory problems. During November and December, holiday sales are expected to grow 8.5% to 10.5% compared to the same period in 2020, for totals ranging between $843.4 billion and $859 billion , according to NRF.

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Retail Focus

OCTOBER 29, 2021

With less than 60 days to Christmas Day, Selfridges unveils its Christmas of Dreams theme through iconic window displays and a new campaign. Christmas of Dreams launches across Selfridges stores in London, Birmingham and Manchester, and on selfridges.com , with a digital campaign starring actress Jane Horrocks. Christmas of Dreams invites visitors to make their dream Christmas come true with Selfridges – from finding perfect gifts for loved ones, to imaginative solution-driven services, dazzling

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Inside Retail

OCTOBER 26, 2021

Returned children’s goods retailer Toys ‘R’ Us Australia has signed a long-term exclusive licence agreement to facilitate the return of the Toys ‘R’ Us and Babies ‘R’ Us brands to the United Kingdom. The deal, which covers both physical and digital retail, will see the business return to the UK after three years, having exited all 100 of its UK stores in 2018: resulting in the loss of more than 3,000 jobs, according to The Guardian.

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Retail Wire

OCTOBER 29, 2021

Apple’s revenue during its fiscal fourth quarter was up 29 percent as each of its product lines posted increases. The gains, however, could have been much larger, according to Apple CEO Tim Cook. “We had a very strong performance despite larger than expected supply constraints, which we estimate to be around $6 billion,” he said. “The supply constraints were driven by the industry wide chip shortages that have been talked about a lot, and COVID-related manufacturing disruptions in Southeas

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Customer Experience

Retail TouchPoints

OCTOBER 29, 2021

Walmart and Gap are deepening their relationship with the launch of Gap Home Furniture, a collection of more than 150 items including couches, ottomans, TV stands, headboards and rugs. The products will be priced between $49.88 and $629 and put an emphasis on contemporary styles with nods to Scandinavian, midcentury and modern influences. The collection is designed to complement Walmart’s other exclusive and elevated furniture lines, including the bohemian FLOWER Home and contemporary MoDRN bran

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Retail Focus

OCTOBER 27, 2021

Ikea is buying the former Topshop flagship store on London’s Oxford Street for £378 million. Since 2019 Ikea has opened shops in major cities such as Tokyo, Madrid, Moscow, Paris and New York to grow its presence on busy high streets. It now plans to open Ikea Oxford Street in autumn 2023, following the planned launch of its Hammersmith store later this winter.

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Tokinomo

OCTOBER 27, 2021

When Nestlé Bolivia approached us with the ambition to create an out-of-the-box brand activation for Maggi soups in Bolivia to capture the attention and hearts of the customers, we were thrilled to help.

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Retail TouchPoints

OCTOBER 25, 2021

Customer communication is undoubtedly important. When consumers receive communications from a company, 96% feel loyal to the brand and 84% engage with its advertising. But the difference between a message that’s welcome and one that’s an intrusive annoyance differs between both generations and platforms, according to a study by Data Axle. Retailers need to engage with shoppers in terms of generational preferences, individual expectations and preferred messaging platforms.

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Retail Focus

OCTOBER 29, 2021

Are you looking to take your retail business to the next level? It has been a tough period for those in the retail sector, but the ones that have survived during the pandemic will be feeling bullish and now want to take steps to take their business to the next level. Many businesses in retail have been hit hard by COVID-19, but many have adapted and managed to stay afloat and will now be keen to kick on and recover.

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Inside Retail

OCTOBER 24, 2021

Aldi has removed almost 2,000 tonnes of plastic from its shelves, and has lowered its overall plastic use by 10 per cent in its fresh produce range, in the last year. According to the supermarket, 84 per cent of packaging across its supply chain is now recyclable, reusable or compostable, and use of items that are difficult to recycle – such as black meat trays – has been halved.

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Retail Wire

OCTOBER 28, 2021

Costco has raised its starting wage to $17 an hour, the second time this year that it has done so. The warehouse club giant has long been known as one of the retail industry’s best employers. The chain has consistently raised wages, incrementally increasing its minimum from $14 an hour in 2018 to its current amount.

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Retail TouchPoints

OCTOBER 25, 2021

The rollout of 5G has the potential to transform the retail industry by ushering in a new era of connectivity and experience. The advancements it supports should alleviate many of the challenges that retailers have endured during the pandemic. By dramatically accelerating the speed of mobile networks, it paves the way for a dazzling array of innovations.

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Retail Focus

OCTOBER 25, 2021

As physical retail evolves, design and experience have become more powerful tools than ever. The Creative Retail Awards have recognised the retail industry’s best companies and talent since 2018. With categories including sustainable solutions, omnichannel innovations, VM schemes, POP/POS, shopfitting and Store Design, the Awards recognise talent across the full spectrum of retail design and display.

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Inside Retail

OCTOBER 25, 2021

Australia’s e-commerce market is projected to reach $91.5 billion in 2025, according to research house GlobalData. According to GlobalData’s E-Commerce Analytics , online sales in Australia grew by 16.8 per cent last year and the company expects them to grow by a further 13.4 per cent this year, to reach $60.6 billion. Shivani Gupta, banking and payments senior analyst at GlobalData, said the high growth during the past few years has been driven by growing Internet penetration, the availability

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Accounting

Retail Wire

OCTOBER 25, 2021

Walmart announced that corporate employees will begin returning to their offices the week of Nov. 8. “We had a way of working before the pandemic and we developed an effective way of working during the pandemic. Now, I’m excited about our new, more flexible way of working,” said Donna Morris, the retailer’s chief people officer.

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Retail TouchPoints

OCTOBER 25, 2021

Amazon has launched new local selling capabilities that will allow its third-party sellers to offer same-day store pickup and fast delivery for customers in their area. More than half of all products purchased in Amazon’s store are sold by third-party sellers, most of which are small and medium-sized businesses. The new service — which is currently available in select zip codes — will allow customers within a seller’s local area to select in-store pickup and receive a notification when the produ

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Retail Focus

OCTOBER 27, 2021

Shaftesbury has announced the opening of a debut pop-up store in Seven Dials for Warm & Wonderful, the independent British knitwear brand, most well-known for its iconic red sheep sweater, famously worn by Princess Diana, David Bowie and a host of other 80s icons. Off the back of a recent renaissance, Warm & Wonderful selected Seven Dials to launch its latest collection from its first physical retail space in over three decades coinciding with its first e-commerce site launch.

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Inside Retail

OCTOBER 28, 2021

Facebook Inc is now called Meta, the company said on Thursday, in a rebrand that focuses on building the “metaverse,” a shared virtual environment that it bets will be the successor to the mobile internet. The name change comes as the world’s largest social media company battles criticisms from lawmakers and regulators over its market power, algorithmic decisions and the policing of abuses on its services.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Wire

OCTOBER 27, 2021

Amazon.com, Costco, Dollar General, Kroger, Target and Walmart have chosen to buy warehouse space rather than leasing after determining that doing so will save them money over the long haul while giving them a greater degree of control over how they store and distribute online orders.

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Retail TouchPoints

OCTOBER 27, 2021

One of the biggest challenges in marketing is quantifying the influence of each customer touch point. Even marketing teams that can map the entire customer journey have trouble identifying the exact moment or event that compelled a prospect to become a customer. This blind spot has always foiled retail marketers, but the issue has become more urgent as CMOs demand greater attribution and measurement for every ad dollar spent.

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Retail Focus

OCTOBER 27, 2021

Johnstons of Elgin, the luxury Scottish Cashmere and fine Woollens manufacturer, has launched its debut outlet store at Kildare Village in Ireland. . The new Johnstons of Elgin boutique will employ 10 members of staff and span across 1,377 sq ft, stocking recent collections from the label’s flagship stores on Multrees Walk in Edinburgh and New Bond Street in London.

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Inside Retail

OCTOBER 26, 2021

Close to two years on from the closure of Australia’s borders with the rest of the world, airlines are preparing to resume flights from certain states next week and Australians are excitedly booking overseas trips. Some are jetting out to see dearly-missed family and friends in far flung parts of the world, others are simply looking to relax in a foreign place and overindulge on enough pastries and piña coladas to eradicate the memories of Zoom parties and homeschooling.

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Customer Experience

Retail Wire

OCTOBER 25, 2021

Allbirds is hoping to raise $269 million with its initial public offering, according to a filing with the U.S. Securities and Exchange Commission. The eco-friendly shoe startup is planning to price shares in the $12 to $14 range.

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Retail TouchPoints

OCTOBER 25, 2021

Convenience store retailer Royal Farms will implement NCR Corporation ’s self-checkout solutions in all of its more than 250 locations. The technology is expected to boost staff efficiency while improving the in-store experience for customers. “We introduced the first NCR self-checkout solutions in 2019, and while we saw direct benefits in the same year, it really took off in 2021 when many of our customers steered to touch-free interactions,” said Shelby Kemp, Project Manager Marketing at Royal

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Cisco Retail

OCTOBER 29, 2021

It’s as serendipitous as it seems designed that there are two important worldwide recognitions in October: Global Diversity and Cybersecurity Awareness. The intersection is a powerful reminder for the security industry that diversity fuels innovation. The more varied the experiences and thinking of its people, the better the outcomes. We know instinctively that Diversity and Inclusion (D&I) matters.

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Inside Retail

OCTOBER 25, 2021

The digital era has brought hitherto unimaginable volumes of both information and misinformation to our fingertips, to the point where many have lost confidence in the trustworthiness of the content they read online. A combination of long-standing consumer skepticism towards marketing and the combative political environment in which we now live has accentuated and fueled continued distrust of the internet as a reliable source of truth.

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Marketing

Retail Wire

OCTOBER 26, 2021

Target CEO Brian Cornell expects the retailer to put up strong numbers for the holiday selling season even if he doesn’t see a short term resolution for the current supply chain issues affecting retailers everywhere.

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Retail TouchPoints

OCTOBER 27, 2021

IKEA will expand options for urban customers on the West Coast with two planning studios in the Los Angeles area set to open in spring 2022: one in Long Beach and a second in a yet-to-be-determined location. The shops will focus on providing inspiration and smart home solutions for city living as part of IKEA’s efforts to better meet the needs of its California customers.

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Wiser

OCTOBER 26, 2021

Do you want your shoppers to spend more when they visit your stores? Which retailer doesn’t? One effective way to increase those basket sizes is through impulse buys—the act of making an unplanned purchase once already inside a store or browsing online. There’s a fair chunk of change to be earned through impulse buying, too. A survey commissioned by social shopping platform Slickdeals found that U.S. consumers spend an average of $276 per month on impulse buys.

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Inside Retail

OCTOBER 27, 2021

Coles has suffered under the same quarterly conditions as rival Woolworths, with shopping and movement restrictions causing sales in its supermarkets to grow a slight 1.8 per cent and sales in its Express business to fall 10.1 per cent. Overall, total sales rose 1.5 per cent compared to the first quarter of FY21, with the return to lockdown caused by the Delta variant of Covid-19 causing some significant disruptions in the business’ supply chain, stores and to its customers.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience