Wiser
JULY 6, 2021
It’s a bit of an understatement to say that technology has changed retail. In reality, technology has created nothing short of a revolution, from the big stuff like eCommerce to smaller, now-common trends like self-checkouts and buy online, pick up in-store. Another area where technology is revolutionizing retail is on the shelf, quite literally: smart shelves.
Inside Retail
JULY 6, 2021
Business leaders around the country met with treasurer Josh Frydenberg today in the hopes of helping to get Australia’s vaccine rollout moving at a faster pace. Chief executives from some of the country’s biggest retail businesses, such as Woolworths, Coles, and Wesfarmers, together with business leaders of other sectors, are offering to do inhouse vaccinations for their staff and, in some cases, set up mass vaccination centres in locations central to local population – something retailers are u
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Retail TouchPoints
JULY 8, 2021
Authentic Brands Group (ABG) — which has made a name for itself by scooping up bankrupt retail brands such as Forever 21 , JCPenney , Aéropostale and Brooks Brothers and bringing them back to life through licensing — is planning to go public. The company said in a prospectus filed July 6, 2021, that it plans to sell $100 million worth of stock, but that is a placeholder amount and will likely change.
Retail Focus
JULY 5, 2021
Situated in the heart of London’s luxury shopping district, the Chaumet boutique on New Bond Street reopens its doors this Spring. Dedicated to a selection of exceptional High Jewellery and the Maison’s iconic collections, this unique location is imbued with an intimate identity, bridging British elegance and Parisian distinction. The prestigious address highlights the enlarged presence of Chaumet in both the United Kingdom and Europe, following the reopening of its space in Harrods, and the ren
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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
Retail Wire
JULY 9, 2021
The trend of Americans spending big to make their homes more livable extends to pools in their backyards. This has created a big market for pool maintenance and related products for retailers and distributors, including Leslie’s and Pool Corp.
Inside Retail
JULY 6, 2021
The lockdown in Sydney will be extended by at least another week, as the city’s total virus cluster grew by another 27 overnight. Premier Gladys Berejiklian announced the extension on Wednesday morning, though media reports about the lockdown extension were published hours earlier. “What we want to do is give our best chance of making sure this is the only lockdown we have until the vast majority of our citizens are vaccinated,” Berejiklian said.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Cisco Retail
JULY 9, 2021
DNA Center Template Labs – DayN Templates. Overview. The focus of this episode is DayN Templates for operations and setting up a lab or production environment to enable this capability. The third and fourth labs in the series aim to understand the various concepts required to support device configuration after onboarding. The labs within this series allow for use in the DCLOUD environment; however, you may equally utilize them as part of a Proof of Concept setup at a customer’s lab.
Talking Retail
JULY 8, 2021
The Association of Convenience Stores (ACS) is encouraging retailers to submit entries for a new trophy marking the legacy of independent retailer Raj Aggarwal. Aggarwal, who owned stores in Wigston, Leicester and Hackenthorpe near Sheffield died aged 51 last year after contracting coronavirus. The new trophy will be awarded to the retailer who is judged.
Inside Retail
JULY 8, 2021
Online fashion marketplace The Iconic has launched a same-day delivery service on Saturdays in response to the extended lockdown in Sydney. According to the business Sydneysiders can now place orders for same-day delivery up to 2 pm on a Saturday, and it will be delivered later in the evening between 5 and 9 pm. And, customers in Sydney will be able to get free express delivery on all orders which are worth more than $50, and will enjoy free 60-day extended returns.
Retail TouchPoints
JULY 6, 2021
Social commerce is a relatively new medium, but as retailers and social media platforms alike explore possible use cases and applications, it will significantly shape how both shoppers and businesses spend their time and money. Most notably, the shift from paid posts and influencer endorsements to shoppable content and live shopping will force retailers to reconsider how they produce content and interact with customers.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Cisco Retail
JULY 7, 2021
When it comes to combo meals, there are two types of people in the world: those who order the meal set as intended – e.g. a burger with fries and a soda – and those who attempt to customize it – e.g. pickles on the side, switch out fries for onion rings, or upgrade soda to a milkshake. I hate to say it, but I am often the latter. The “Sorry, no substitutions” fine-printed on a menu is there for people like me.
Small Biz Trends
JULY 8, 2021
Sponsored Post. Technology enhances business. It allows companies to operate faster, more efficiently, encourages collaboration, and in return creates growth. However, human interaction is still key in creating a positive customer experience. Taking into account of the last year, with companies forced to rapidly digitize, many business leaders have grappled with the challenge of humanizing customer experience with the new technologies that have been implemented.
Inside Retail
JULY 7, 2021
Beauty retailer Mecca has secured an exclusive retail partnership with UK-based beauty brand Charlotte Tilbury. The brand will be available exclusively at Mecca stores around Australia and New Zealand in September 2021 – the first time the business’ products have been available for purchase and in-person testing in bricks-and-mortar in the region. “I am thrilled to finally be launching my award-winning beauty secrets and research-powered glowing skincare in Australia and New Zealand with Mecca,”
Retail TouchPoints
JULY 7, 2021
Years ago when I and my team were first putting the GRIN platform together, a lot of brands were doing influencer marketing, but it wasn’t a fully standardized marketing technique. Today, it’s totally different. In just a few years, both brands and creators are like, “Wow, there is amazing potential here to make money and grow my brand” — whether that brand be business or personal. .
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Cisco Retail
JULY 5, 2021
Cisco Secure Endpoint (AMP for Endpoints) with Malware Analytics (ThreatGrid) offers Prevention, Detection, Threat Hunting and Response capabilities in a single solution. It protects Endpoints (Windows, Mac, Linux, Android, and iOS) and prevents breaches, blocks malware at the point of entry and continuously monitors and analyses files and processes to quickly detect, contain, and remediate threats that can evade other security control mechanisms.
Small Biz Trends
JULY 8, 2021
What do the latest retail statistics tell us about retailing in 2021? You might be surprised. We have assembled all the numbers you need, including store operations, shopper behaviors, how retailers market their businesses, and much more. If you own a retail store or are considering shop ideas for a new one, take a look at the stats below. Retail Statistics: The Big Picture.
Inside Retail
JULY 4, 2021
7-Eleven has agreed to settle franchisee class actions following mediation. A statement from the convenience chain confirmed the settlement but gave no insight into the details of the agreement. “7-Eleven can confirm that a non-binding in principle agreement to settle the class actions has been reached, subject to terms of a settlement deed being agreed and subject to approval of the Federal Court of Australia.
Retail TouchPoints
JULY 9, 2021
For owners and franchisees of multi store chain retail outlets, the news is increasingly real and positive. Not only are they achieving energy efficiency, they’re impressing their customers, too. What began as a trend to “go green” is now making real differences in profitability and the way consumers see brands. It can really be the difference between “going green” and “going out of business.”.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Cisco Retail
JULY 7, 2021
The last year has redefined work so that it is now much more about “what you do” and much less about “where you go.” As it becomes feasible for us to meet one another again, leaders are having to think about what the office is really for and how best to use the space. While some businesses are preparing to return to the office full-time and others are letting people work from home indefinitely, most are looking at hybrid options.
Hyken
JULY 7, 2021
It is one of the most common questions I’m asked in interviews: What’s the difference between customer service and customer experience (also known as CX)? While I’ve written about this before, my original article about customer experience was more about how to create a more interactive experience. The example I used was how Home Shopping Network (HSN) incorporated gamification into the customer experience.
Inside Retail
JULY 5, 2021
Retail environments were already evolving to become more engaging spaces when Covid-19 hit, but the pandemic has underlined just how important the social experience is to us. The evolution that was underway has found new importance. But for retail stores and shopping centres re-imagining the spaces they provide, just as important is the need to get construction projects right the first time.
Retail TouchPoints
JULY 8, 2021
Unibail-Rodamco-Westfield (URW), owner of Westfield shopping centers in the U.S., has entered a multi-year national partnership with buy now, pay later solution Afterpay to support retailers in offering flexible payment solutions to returning shoppers. The companies will jointly invest in new customer experiences, events, marketing and on-premise advertising at Westfield shopping centers across the country, with plans to take the partnership global in the coming months.
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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
Cisco Retail
JULY 9, 2021
DNA Center Template Labs – Onboarding Templates. Overview. The focus of this episode is Onboarding Templates and setting up a lab or production environment to enable this capability. This second lab in the series aims to understand the various concepts required to support device onboarding. The labs within this series, allow for use in the DCLOUD environment; however, you may equally utilize them as part of a Proof of Concept setup at a customer’s lab.
Hyken
JULY 5, 2021
Each week I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. [Infographic] The different types of emails to send to your guests by Tony Loeb. (Experience Hotel Blog) The Experience Hotel team decided to conduct a survey on the impact of the different types of emails you can send to your customers.
Inside Retail
JULY 8, 2021
We often talk about the impacts Covid-19 has had on everyday work and life, although it isn’t the first pandemic that has made us pivot, innovate and rethink the way we do business – and it certainly won’t be the last. As humans, we are very resilient and one of our many traits is innovating to adapt for the way we want to live and carry out business.
Retail TouchPoints
JULY 8, 2021
In the wake of COVID-19, low-contact shopping behaviors such as ecommerce and delivery were accelerated and widely adopted, as goods bought online in 2020 globally grew by 24%. To keep up with this incredible demand, grocery, big box and other retailers have turned to delivery and distribution partnerships like Instacart and Door Dash to create low-contact options for customers.
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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.
Cisco Retail
JULY 8, 2021
The past few days have been a lot for people in the security industry. On Friday in the US, people were just about to clock off for what would hopefully be a relaxing Fourth of July long weekend. Only for cybercriminals to have other plans. This week I spoke to Cisco Talos’ US Outreach Team lead Nick Biasini to talk about the unfolding events surrounding the REvil ransomware campaign and Kaseya VSA supply chain attack.
Retail Dive
JULY 6, 2021
Supply chain executives from PVH, Under Armour, Dollar General, Tractor Supply and American Eagle spoke about current challenges at NRF's Retail Converge.
Inside Retail
JULY 8, 2021
From omnichannel excellence to personalisation and product development, savvy retailers all around the world have accelerated their digital plans to meet customers’ rising expectations in the past 18 months. . Inside Retail recently hosted a webinar with Tumi vice president Adam Hershman, Zalora corporate affairs director Christopher Daguimol and Imran Khan, consumer goods and retail industry director at Salesforce. .
Retail TouchPoints
JULY 7, 2021
Call it what you want — revenge travel, comeback trip, rebound vacay — but the surge in post-COVID travel is more than just a buzzword making the rounds of the internet. Travel resurgence has already begun, and it has tangible implications reaching far beyond the hospitality industry. The pent-up demand for travel and experiences has sent hotel rates skyrocketing, making many getaways truly premium experiences this summer.
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
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