Retail TouchPoints

JUNE 15, 2021

As more consumers are vaccinated and COVID restrictions begin to ease, the key questions many retailers will be asking are what will consumers want to buy, and how can they make sure they have the right product, in the right place, as consumers start to resume some of their pre-pandemic activities? Many retailers’ supply chains have been hit by the combination of the global pandemic, skyrocketing global logistics costs and the recent dramas in the Suez Canal.

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Retail Focus

JUNE 14, 2021

Onitsuka Tiger has opened their new flagship in London. The site is Onitsuka Tiger’s largest-ever store and has a prestigious Regent Street location. This London Flagship is the first store in the world to offer the entire Onitsuka Tiger lineup in a single establishment, from the contemporary and heritage collections to the NIPPON MADE series rich in craftsmanship as well as the luxury THE ONITSUKA line.

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Inside Retail

JUNE 14, 2021

New South Wales has become the latest state to commit to ditching single-use plastics, announcing a $356 million five-year plan which could see lightweight plastic bags, disposable cutlery, cotton buds and more cut out by next year. The commitment follows similar pledges from other states such as Western Australia, Queensland, Victoria, and the ACT, as well as pledges from businesses across Australia, New Zealand and the Pacific Islands, such as the recent ANZPAC Plastics Pact.

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Retail Wire

JUNE 14, 2021

Home Depot has taken a number of steps to work around supply chain interruptions that have taken place since the outbreak of the novel coronavirus pandemic. The home improvement chain has gone so far as to acquire its own shipping vessel to transport goods from overseas markets. The ship will begin running next month.

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail TouchPoints

JUNE 15, 2021

As Amazon Prime Day approaches, more and more retailers are aiming to get in on the action with their own competing sales. Shortly after Amazon announced that its annual sales bonanza would take place June 21 and 22 this year, Walmart and Target shared news of their own competing sales. Now other retailers, including Kohl’s and Old Navy , are joining the fray.

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Retail Focus

JUNE 14, 2021

It can be hard to choose the right temporary retail space option for your existing brick-and-mortar business. The location, size and cost to set up the facility are just a few of the crucial things that you have to get right. Are you a retail business owner who is looking for a temporary building solution to ramp up your services? Well, Smart-Space UK has several options for you to consider.

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Dezeen

JUNE 18, 2021

Google has opened its first physical retail space in New York's Chelsea , designed by architecture studio Reddymade to include cork furniture and recycled materials. Welcoming its first visitors on 17 June 2021, Google Store occupies a ground-floor space in the former Port Authority Building – a vast art deco structure that is home to the tech company's NYC headquarters.

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Retail TouchPoints

JUNE 15, 2021

Online grocery shopping platform Boxed and Seven Oaks Acquisition Corp. have agreed to a merger that will turn Boxed into a publicly traded company. Under the terms of the transaction, Boxed and Seven Oaks will merge with a pro forma combined equity value of approximately $900 million. Boxed will continue to be led by CEO Chieh Huang, while the Seven Oaks CEO Gary Matthews will become Chairman of the Board after the business combination is completed.

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Retail Focus

JUNE 17, 2021

Oxford Circus will be transformed into two, pedestrian-friendly piazzas as part of plans unveiled by Westminster City Council and The Crown Estate today. The new piazzas will become London’s front door and will be the subject of an international design competition. Artist impression from a bird’s eye view showing future transformation of Oxford Circus with traffic continuing on Regent Street and two new Piazzas on Oxford Street, either end of the circus.

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Inside Retail

JUNE 17, 2021

Google has opened its first physical retail store – in New York City. The store facade features floor-to-ceiling windows behind which are physical and digital product displays inside ‘Discovery Boxes’ New customised, transparent LED screens line the interior windows providing information about Google’s products and their features. Upon entering the store, guests are greeted by a 17-foot-tall circular glass structure called ‘the Google Imagination Space’ (pictured below right) w

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Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Cisco Retail

JUNE 17, 2021

If there are 915,103,765 different ways to set up just six Lego® blocks , imagine the number of options you have when you set up an IT datacenter. Dependencies notwithstanding, the choices are endless. Needless to say, to create a perfectly synchronized hybrid-cloud environment, you need all the help you can get. 5 Things Lego Blocks Can Teach About Structural Engineering.

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Retail TouchPoints

JUNE 14, 2021

The NRF has high hopes for the retail industry as we emerge from the pandemic and shoppers return to in-person experiences. As they do, corporate responsibility is expected to once again take the spotlight, according to panelists on the State of Retail and the Consumer 2021 webinar. Findings from the latest Future Consumer Index, a quarterly survey by EY (formerly Ernst & Young), showed that 77% of shoppers feel that brands must behave ethically and in line with community expectations.

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Consumer Returns Store Operations Marketing 279

Nvidia

JUNE 15, 2021

From factories and farms to refineries and construction sites, the world is full of places that are hot, dirty, noisy, potentially dangerous — and critical to keeping industry humming. These places all need inspection and maintenance alongside their everyday operations, but, given safety concerns and working conditions, it’s not always best to send in humans.

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Inventory Management Management Returns Consumer 137

Inside Retail

JUNE 16, 2021

Kinzu Brands is the business behind successful Australian shoe brand Sol Sana, whose leather boots, mules and sandals are sold by leading retailers around the world, including David Jones, The Iconic, Nordstrom and Revolve. Earlier this year, Kinzu Brands added another shoe brand to its portfolio with the launch of St. Sana. The new line of footwear is made out of recycled polyurethane (PU) leathers and polyester and organic linen and cotton blends.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Cisco Retail

JUNE 15, 2021

Read Me First. As a network and workload security strategy leader, I spend a lot of time thinking about the future of the good old network firewall. Everyone has been using and abusing the “next-generation” qualifier to describe any modern firewall product for far too long, so it is appropriate to drop this extraneous prefix and talk about what truly comes next for this technology.

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Retail TouchPoints

JUNE 17, 2021

The Miva ecommerce platform is designed to evolve with business needs to help retailers drive sales, maximize average order value, cut overhead costs and increase revenue. Miva can fill the gap between traditional “one size fits all” boxed-in SaaS platforms and large enterprise platforms. The platform offers basic ecommerce functionality natively in order to promote ease of use and stability while still allowing for customization.

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Hyken

JUNE 15, 2021

Winning Customer Trust through Omnichannel Communication. Utilizing Omnichannel Communication to Connect with Customers. Shep Hyken interviews Steve Bederman, President and CEO of NobelBiz , a Contact Center Technology Company. He is also a published author, an accomplished leader, and a highly regarded Contact Center industry innovator. They discuss the value of omnichannel communication in the different stages of the customer journey.

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Inside Retail

JUNE 16, 2021

Homewares retailer Sheridan Australia is taking part in a novel trial in which its shredded cotton products are returned to the soil to test whether it can improve cotton soil health and act as a scalable solution to textile waste. The project is being led by circular economy specialists Coreo in partnership with the Queensland Government, Goondiwindi Cotton, Cotton Australia, Worn Up and Cotton Research and Development Corporation.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Cisco Retail

JUNE 18, 2021

Extending the alignment to include more Cisco products. Why should you care? With so many security frameworks, it can be difficult to know where to start from. While many organizations are challenged with managing and improving their cybersecurity programs against the dynamic threat landscape, it’s not easy to pick one framework over another. So where do they start from – ISACA COBIT 5?

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Retail TouchPoints

JUNE 15, 2021

Walgreens has expanded its partnership with Uber, offering products directly through Uber Eats at 7,800 stores in the U.S., with Puerto Rican stores to soon follow. The collaboration is launching with the top-selling Walgreens retail items and will expand until the assortment includes more than 20,000 products. The Uber Eats partnership launches just a month after Walgreens introduced its own same-day delivery service , which includes 24,000 items.

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Talking Retail

JUNE 16, 2021

Edinburgh’s largest family-run convenience store operator is to open its second East Lothian shop in Gullane on 23 June after securing £430,000 funding from HSBC UK. The funding has helped the retailer buy the Hall Crescent premises and finance the refurbishment of the property. The business, which is owned by husband-and-wife team Franco and Audrey.

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Inside Retail

JUNE 16, 2021

The Fair Work Commission has handed down a 2.5 per cent increase to the minimum wage set to begin as of 1 July, though the broader retail industry will not be held to the increase until 1 September. The retail sector was given a two-month delay based on the fact that while the industry has certainly recovered from the troughs of 2020, that recovery is patchy and is still adversely impacted by isolated lockdowns – something the FWC expects will continue.

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

VMS

JUNE 16, 2021

Last-mile logistics company DoorDash (San Francisco) and specialty retailer PetSmart (Phoenix) have announced a partnetship to facilitate on-demand delivery of pet supplies and accessories across almost 1500 PetSmart locations in the U.S., according to a press release. “At PetSmart we understand our customers’ needs are always evolving,” said PetSmart SVP and CEO Will Smith. “We’re delighted to partner with DoorDash to provide pet parents with access to the essentia

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Retail TouchPoints

JUNE 16, 2021

LVMH has teamed up with Google Cloud to implement new cloud-based AI solutions designed to power innovations and optimizations across the luxury conglomerate’s brands, or “Maisons.”. The retailer said that AI will increasingly touch every part of the company’s operations, from product development to supply chain to interfaces with employees, partners and customers.

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Customer Experience Planning Management ATS 264

Talking Retail

JUNE 14, 2021

Spar Scotland is launching a new campaign with The SGF Healthy Living Programme (HLP) where participating stores will give out free fruit to children to encourage them to eat more fruit and enjoy a healthier lifestyle. The trial will take place in six Spar Scotland stores in Kincorth, Mastrick, Northfield, Tarves, Peterhead and Keith in. This story continues at Spar Scotland trials fruit campaign with SGF Healthy Living Programme.

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Inside Retail

JUNE 16, 2021

When you think of a disability-friendly retail experience, you might think of a shop with a wheelchair ramp at the front door. While that alone can be useful for some, there’s plenty more that needs to be considered beyond bricks-and-mortar, including how to ensure your e-commerce platforms are accessible. With nearly one-quarter of our population identifying as having some sort of disability, not catering to them could translate into a significant revenue loss.

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Hyken

JUNE 18, 2021

7 Keys to Successful Customer Service. This week we feature an article by Rupert Jones , a passionate speaker and an Independent Financial Advisor. He writes about the 7 customer service elements that ensure your shoppers stay happy and included. Businesses wouldn’t be anything without their customers’ continuous support. Therefore, it’s essential to show your loyal buyers how integral they are to your success.

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Retail TouchPoints

JUNE 14, 2021

After a year without in-person events and trade shows, Retail TouchPoints (RTP) is excited to head back to Chicago for retailX , the premier conference and trade event designed to connect retail executives with thought leaders and solution and service providers in key disciplines. The RTP editorial team has partnered extensively with retailX on developing the content, themes and sessions for the in-person event, which will be held August 24-25, 2021, at McCormick Place in Chicago.

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Talking Retail

JUNE 15, 2021

Mondelez International is rolling out a new design for its Cadbury single bars. The design features new background patterns and brand wordmarks, as well as product visuals on all bars. It will run across best-selling Cadbury lines including Cadbury Twirl, Cadbury Wispa and Cadbury Boost, Cadbury Flake, Cadbury Starbar and Cadbury Picnic. The move comes.

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ATS 126

Inside Retail

JUNE 17, 2021

San Churro founder steps down as CEO. Giro Maurici, the founder and CEO of Melbourne-based dessert business San Churro, announced he is stepping down from his role as chief executive and is on the lookout for a replacement. Maurici said, after 16 years at the helm, they are looking for a successor to not only give the business even more depth, experience and capability but to also allow him to work more “on the business” and less “in the business”, as a managing director.

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Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance