Sat.May 29, 2021 - Fri.Jun 04, 2021

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How Artificial Intelligence Helps Increase Sales for Retailers

Wiser

The benefits of implementing artificial intelligence in retail are countless, but it is important to know how to focus on the most appropriate solutions for your specific needs. From the first chatbots to the most specialized solutions, the world of artificial intelligence has evolved at an unstoppable rhythm in the last two years. The key is to choose the right tool that allow you to simplify data analysis as much as possible.

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The Fusion of Food, Fashion and Gastronomy

Retail TouchPoints

Due to the pandemic, the food retail sector has experienced an incomparable boost. Flexibility in both large and small commercial spaces in the food (as well as the non-food) sector is becoming an ever-more important asset. Agile store interiors allow for seasonal events, pop-ups, subletting of certain areas to third-party partners and altering the positioning of interior elements — all ways to create entertaining spaces where customers like to linger.

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Harrods unveils dedicated sportswear room on its redeveloped menswear floor

Retail Focus

Harrods has unveiled its newest menswear space, a unique 4000 sq. ft. space dedicated to the athletic pursuits of Harrods menswear customers. This new space is the latest launch in an ambitious rejuvenation of its historic structure beginning in 2018, with the menswear destination on the second floor at the forefront of this transformation. Men’s Sports is a one-stop-shop for all athletic activities, Harrods customers can get the essentials no matter what their work-out whether that is a Sunday

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H&M to quit Westfield Bondi Junction after lease negotiations break down

Inside Retail

Fast-fashion giant H&M is to close its high-profile store at Westfield Bondi Junction in Sydney’s eastern suburbs, unable to agree on lease terms with owner Scentre Group. H&M country manager Thomas Coellner said in a statement that the decision was made following a global review of sustainable store operations. “At H&M, we continuously review our store portfolio and assess all rent negotiations in order to future-proof the business.

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Smart Tools & Strong Teams: A People-First Approach to AI in Sales

Speaker: Matt Sunshine, CEO at The Center for Sales Strategy

AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.

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Impulse purchases vs planned purchases: Get the best of both worlds

Tokinomo

We can’t live without products, but we can’t also live without experience. That’s why shopping now has become much more than a simple chore we do on the weekend. Retailers are looking for better ways to make their stores more attractive and brands are fighting to get the attention of shoppers.

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5 Trends Driving the Future of Ecommerce Innovation

Retail TouchPoints

Two years ago, online retail’s market share was sitting at 13.6% , according to eMarketer. This year, it’s projected to reach 21.8% by 2024 — an astonishing 60% increase in half a decade. As eyes and dollars continue to shift to digital channels, the playbook for acquiring, engaging and retaining customers is being rewritten. Ecommerce University was developed to dig into the new, emerging and evolving trends driving this exciting era of retail.

More Trending

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Long-term employee and customer relationships key to retail growth

Inside Retail

It’s time to break the misconception that retail work is temporary. If employers invest in their people, provide meaningful learning opportunities, and help employees grow within their organisation, retail staff can have successful and engaging long-term careers. The past year has changed the shape of retail and how it meets the needs of customers. For many, this has meant being agile and successfully embracing e-commerce in new ways.

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Amazon says legalize it, ending cannabis testing for new hires

Retail Wire

Amazon.com announced yesterday that it supports federal legislation that would legalize marijuana. The company also said that it will no longer include the drug in its pre-employment drug testing program and that cannabis will be treated the same as alcohol. Amazon said it would continue to test for all drugs and alcohol for any on-the-job incident where impairment could be a factor.

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Why Google’s Recent Shopping Blitz is as Much About Advertising as Ecommerce Expansion

Retail TouchPoints

Google has indisputably cornered the market on search, and now the tech giant is setting its sights further afield as it looks to become a place where shoppers not only find products but also buy them. Google’s efforts thus far have yielded mixed results, but even if the company never seriously challenges other marketplaces in terms of sales or name recognition, any ground Google can gain in ecommerce is likely to fuel its primary money-maker: advertising.

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eCommerce agency Excellent Zephyr Launches their brand-new services to digitally transform retailers around the UK

Retail Focus

Excellent Zephyr has partnered with industry leaders HubSpot and Patchworks to launch their new eCommerce services for retailers around the UK. Excellent Zephyr had previously worked with various household retail names such as Deliveroo, Monsoon and De Beers to deliver top-quality project management services. . However, looking forward to the future of retail, they have spotted a unique gap in the market to deliver various professional eCommerce services to retailers. .

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AI In The Aisles: The Executives Guide To Better In-Store Experiences

Speaker: Steve Worthy, MBA

The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.

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The Harvey Norman saga is a warning about the impacts of cancel culture

Inside Retail

If you’re looking for a clear example of how a retail brand should never act, look no further than furniture and electricals giant Harvey Norman. The brand has found itself in the middle of a blazing PR firestorm after it mocked an ex-employee’s claim that the business drove them to consider suicide, blocked a wide range of users from accessing its Twitter account, and then deleted its account entirely.

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Walmart debuts new app for workers, gives 774,000 associates a free smartphone

Retail Wire

Walmart is rolling out Me@Walmart, a new mobile app for associates intended to “simplify daily tasks, serve our customers and plan for life outside of work.” The retailer is also giving 774,000 associates a free Samsung smartphone for access to the app on the job. Walmart associates will be able to use the phones for personal use outside of work but will be restricted while working on their shifts.

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Metapack Adds What3words Addresses to Enable More Accurate Last Mile Delivery

Retail TouchPoints

Metapack has enabled the seamless passing of what3words addresses, a location technology that has divided the world into a grid of 3-meter squares, to logistics partners on its platform. Last mile providers can use what3words to identify the exact point for a drop-off, whether it’s the front door of a home or a parking space. Each what3words address is unique, providing an advantage over street addresses.

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DIOR opens two Dioriviera pop-ups in Mykonos

Retail Focus

Two DIOR pop-ups opening in Mykonos are timed before Dior ’s much anticipated next cruise collection, which will be staged in Athens on June 17, a runway show certain to generate huge attention for the Paris brand in the Greek islands. The island will now be even more complete thanks two these ephemeral boutiques devoted to the Dioriviera capsule designed by Maria Grazia Chiuri.

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Breaking The Commerce Bottleneck: Your SAP Exit Plan Starts Now

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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Global Fashion Group worldwide operations hit carbon neutrality

Inside Retail

Global Fashion Group has achieved carbon neutrality across its operations in Australia, New Zealand, Southeast Asia, Latin America and the CIS. The group now uses 100 per cent renewable energy across its nine fulfilment centres across the globe, used by subsidiary businesses such as The Iconic and Zalora, while offsetting any carbon generated by purchasing high quality carbon credits from renewable energy projects across China, India and Brazil.

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Your Guide to Build—and Win—a Perfect Digital Shelf

Wiser

Are you looking for ways to increase your eCommerce sales? OK, this is a bit of a loaded question, because who doesn’t want more sales? The real question here is how you can boost sales. The answer lies in the digital shelf. What Is a Digital Shelf? Let’s dive right in: what are we talking about when we say “digital shelf”? The digital shelf is your online storefront.

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How GNC Tackled a Double Whammy: COVID-19 and its New Website’s Shakedown

Retail TouchPoints

The pandemic put pressure on every retailer’s website, but GNC faced a unique obstacle: the company had rolled out a revamped ecommerce site in January 2020, just in time for social distancing and lockdowns to cause a massive shift toward online ordering. The entire site was new (except for the store itself), and now the standard process of ironing out hiccups was complicated by a spike in customer traffic.

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Recharge Your Digital Pricing Strategies with Data Science

Retail Focus

As other sectors, including travel and hospitality, experienced online commerce surges, the retail market shifted at a more leisurely pace. But the grinding pressures of a lengthy global pandemic – shoppers avoiding in-store shopping where possible, lockdowns in non-critical retail verticals, parents juggling remote work and homebound kids – precipitated a rapid shift.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Alibaba: How brands can attract China’s digital-savvy consumers

Inside Retail

Now that there are 900 million internet users within China and e-commerce is expected to continue growing in the region, global brands need to focus on tapping into this customer base, according to David Lloyd, UK managing director of e-commerce giant Alibaba. . “We have over a billion active consumers on our platform and around 800 million of those are in China.

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Target, Walmart announce overlapping sales events to rival Amazon

Retail Dive

When the e-commerce giant announced Prime Day, two of its biggest competitors responded by plotting their own deal days for 24 hours earlier.

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3 Keys to Creating a Successful Third-Party Marketplace: Compete on Your Terms, Not Amazon’s

Retail TouchPoints

[Editor’s note: This is the second part of a two-part series about the growth of third-party marketplaces. Check out part one of this series to find out what is driving the recent proliferation of the marketplace model.]. As online competition heats up, third-party marketplaces are proving to be a cost-effective and relatively low-risk way for retailers to expand their product offerings and capture consumer mindshare.

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JYSK to open two new stores in Greater Manchester

Retail Focus

The largest Danish retailer operating globally, JYSK , is set to open two new stores within the Greater Manchester region as part of its ambitious UK expansion plans. The first of the two new stores that the much-loved Scandinavian retailer will open will be on 10 th June in Bury at Angouleme Retail Park followed by a store in Stockport at Manchester Road Retail Park on 8 th July with 25 new jobs being created.

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New Research-Backed Strategies to Empower Managers as Culture & Engagement Leaders

Speaker: Beth Sunshine, SVP, Up Your Culture

When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.

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H&M to quit Westfield Bondi Junction after lease negotiations break down

Inside Retail

Fast-fashion giant H&M is to close its high-profile store at Westfield Bondi Junction in Sydney’s eastern suburbs, unable to agree on lease terms with owner Scentre Group. H&M country manager Thomas Coellner said in a statement that the decision was made following a global review of sustainable store operations. “At H&M, we continuously review our store portfolio and assess all rent negotiations in order to future-proof the business.

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Cisco App Hosting Opens Limitless Possibilities for Enterprise Customers

Cisco Retail

A few years ago, a large Cisco customer needed to send data from a remote device to the cloud. It was the early days of modern edge computing. To deploy new functionality to remote network devices at that time required building an app that could work with an existing device ’s OS and sometimes adding a server or PC. Different operating systems on various types and brands of devices were additional complexities and added workload.

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Etsy Enters Booming Resale Sector with $1.6B Acquisition of Depop

Retail TouchPoints

Maker marketplace Etsy has agreed to acquire resale marketplace Depop for $1.6 billion as it looks to extend its reach both in the apparel sector and with Gen Z consumers. Depop’s peer-to-peer marketplace for secondhand fashion is the 10 th -most-visited shopping site among Gen Z consumers in the U.S., according to Etsy. The site is primarily known for its vintage, streetwear and Y2K (late 1990s/early 2000s) fashion.

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Tod’s opens seasonal pop-up in East Hampton

Retail Focus

Tod’s debuts its seasonal pop-up in East Hampton, New York. The unique space, with an artistically decorated interior and illustrations by artist Andrea Tarella, will house Tod’s iconic products as well as an exclusive collection of must-have summer essentials. The 1,700-square-foot space at 47 Newtown Lane is decorated with printed wallpaper and is inspired by Italy’s picturesque seaside landscapes of Portofino.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Three key takeaways from Wesfarmers’ strategy day

Inside Retail

On Thursday morning, the heads of Wesfarmers’ retail businesses, Bunnings, Kmart, Target, Catch and Officeworks, presented their growth strategies to investors at the company’s annual strategy day. Here are three key takeaways. Bunnings tapping into tradie market. Bunnings is looking to improve the customer experience for its trade customers with an expanded range of specialty products, tailored customer service desks in stores, dedicated self-checkout, load-and-go spaces and a fully transaction

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Enriching SD-WAN Visibility with Cisco ThousandEyes Internet and Cloud Intelligence

Cisco Retail

The internet is rapidly becoming a universal and economical choice to connect the widely distributed workforce, workplaces, and cloud applications that comprise the essence of the new normal enterprise. In response, ITOps is fast at work rearchitecting the enterprise WAN to adapt to increasing reliance on cloud and SaaS applications via internet connections from branches and home offices.

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Positive Q1 Results: Lululemon, Lands’ End and Macy’s did More than Just Regain Lost Ground

Retail TouchPoints

While year-over-year Q1 2021 results were strong across the board, much of the increases were largely due to comparisons being made to sales during the initial onset of the pandemic. However, some retailers’ results went above and beyond the standard recovery: lululemon athletica beat out sales expectations with higher than expected growth; Lands’ End saw significant growth as a result of listing on third-party sites; and Macy’s turnaround efforts showed signs of yielding new customer growth.

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Westfield backs #letsdolondonbetter campaign to support the nation’s talented artists

Retail Focus

In an effort to hero talent from across the nation, and to support the arts industry as London re-opens, Westfield is backing a campaign by artist Laura Nevill entitled #LetsDoLondonBetter , which aims to raise profiles for local artists and generate support across the UK for creative communities to flourish. Partnering with Nevill as “Curator in Residence”, Westfield, along with Out of Home specialists, Ocean Outdoor, will provide a value in kind media and space package which would normally cos

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.