Retail Dive

APRIL 26, 2021

As the global health crisis sent e-commerce orders surging, retailers scrambled to adapt their operations to serve a more digital era.

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Retail Focus

APRIL 29, 2021

Following the launch of its inaugural store in Lakeside, Essex in September 2020, Harrods has announced the opening of its next stand-alone H beauty destination in centre:mk, Milton Keynes. The 29,000 sq.ft. space brings together a diverse portfolio of premium brands, must-have products and exceptional beauty services and experiences. The latest H beauty is an experiential wonderland where beauty addicts and novices alike can find their forever-favourites as well as some of the industry’s most f

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Retail TouchPoints

APRIL 27, 2021

Amazon is well known for being one of the largest retailers in the world. What’s less well-known is that thousands of other retailers are using Amazon technology to power their businesses. That’s right, this quintessential ecommerce disruptor, often blamed for the troubles of brick-and-mortar retail, is taking some of the very innovations that have set it apart and offering them up for other retailers to use.

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Inside Retail

APRIL 29, 2021

The continued rise in online shopping has delivered online bookseller Booktopia another strong period, with third quarter underlying EBITDA up 267 per cent to $4.2 million and revenue hitting $65 million – a 53 per cent growth on the same period last year. And, due to improvements made in Booktopia’s distribution centre in Lidcome , Sydney, the business was able to ship 45 per cent more product during the quarter, from 1.44 million to 2.09 million items.

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Customer Experience

Retail Wire

APRIL 27, 2021

Walmart has seen the public’s perceptions of the company improve as it has increased pay and educational and medical benefits for its workers, but the world’s largest retailer’s opposition to raising the federal minimum wage to $15 has some questioning if its labor-friendly initiatives are just window dressing. The retailer, which has consistently claimed that its average wage for hourly associates is above the $15 number, says that its approach needs to be viewed through a dif

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Retail Focus

APRIL 30, 2021

TBC Bank has unveiled their new TBC Concept flagship at 7 Marjanishvili, Georgia. British design agency Sheridan&Co worked with TBC Bank to deliver a multi-use space that provides flexible working environments, remarkable hospitality and educational experiences, whilst also facilitating a stage for the rich cultural scene across Georgia. Spanning over 4 floors and 2400 sq.m. 11 zones are sectioned according to their different functions: exhibitions and presentation halls, library, café, co-

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Inside Retail

APRIL 25, 2021

Supermarket Woolworths is further hastening its consumer-facing sustainable initiatives by announcing a battery recycling initiative, with collection units to be placed in every Woolworths store around the country. The units will accept used batteries, as well as mobile phones, in an effort to bump up Australia’s rate of battery recycling – which currently sits at around 10 per cent, lagging behind other developed nations.

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Retail Wire

APRIL 29, 2021

A wide variety of consumer packaged goods manufacturers, including those making cereal, disposable diapers and toilet paper, are raising prices. Retailers, in the past, might have absorbed or only passed through a portion of those increases to their customers. That has not been the case during the pandemic with price increases tied to a variety of factors beyond the control of trading partners.

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Retail Focus

APRIL 30, 2021

Retail sales incentive programs are an excellent way for retailers to reward their most valuable assets—their employees—by showing tangible gratitude. There has been a lot of talk lately about how customer service and retail jobs are on the decline. And while that may be true, it doesn’t mean retailers can’t do anything to show their appreciation for the hard work done by their most valuable assets: the store’s sales associates.

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Retail TouchPoints

APRIL 26, 2021

Membership club Vivrelle , which provides access to a shared closet of designer handbags, jewelry and diamonds, has secured $26 million in Series A funding. The subscription service, founded by husband and wife team Blake and Wayne Geffen in 2018, allows members to keep items as long as they want, or swap them out monthly. Members also receive exclusive discounts on products they decide to buy.

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Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Inside Retail

APRIL 28, 2021

Amazon Australia has today launched its Amazon Hub parcel pick up network in Perth, and added hundreds of new locations across existing networks in New South Wales, Victoria and Queensland. The expansion of its pick up network comes after the surge of Australians having tried online shopping for the first time during the Covid-19 crisis, with the network now available at more than 750 locations across the country.

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Retail Wire

APRIL 29, 2021

Amazon.com announced it will raise wages for 500,000 workers by between 50 cents and $3 an hour. The announcement came about as a result of Amazon’s decision to move up its fall pay review. Raises will begin rolling out to workers beginning in May and are expected to build on Amazon’s recruitment efforts. The retail and technology giant has said that it does not plan to raise its $15 an hour minimum wage.

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Hyken

APRIL 28, 2021

This is why some companies get a bad rap! Our colleague here at Shepard Presentations, Nate Jones, shared a story about something that recently happened to his father. This is a great customer service training lesson. He bought a new car. About a month later he’s in a parking lot and the car won’t start. So, he calls the dealership’s customer service number, which was actually a support center for all of that brand’s dealerships in the U.S. – maybe even the world.

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Retail TouchPoints

APRIL 28, 2021

Robert Redford’s retail brand Sundance will open its newest store in greater Detroit’s The Village of Rochester Hills outdoor lifestyle center. The 4,120-square-foot store will be the first location in Michigan for the retailer, which sells women’s and men’s apparel, jewelry, footwear, accessories, home furnishings and art. One-of-a-kind pieces and items exclusive to Sundance will be the cornerstone of the product offering.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Inside Retail

APRIL 26, 2021

Pinterest and Shopify will extend their partnership to a further 27 countries, including Australia, in a move expected to making social commerce easier on the platform. The partnership will enable Australian businesses to easily bring products to Pinterest and make them shoppable, and allows market-specific feeds, meaning the discovery platform can be used as an online catalogue for brands to show off different products in different markets.

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Cisco Retail

APRIL 29, 2021

The phone in your hand, the network it runs on, the public transportation app you’re using to commute… It’s likely that each of them contains a touch of Artificial Intelligence (AI) to make your experience more efficient, seamless, secure, and personalized. At Cisco, we develop innovative services that advance healthcare, enhance education, provide remote working, improve government services to citizens, expand accessibility, and strengthen cybersecurity.

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Talking Retail

APRIL 27, 2021

The Do as Raj would do campaign, in memory of Spar retailer Raj Aggarwal, has so far raised more than £24,000 for two local NHS charities. The initiative, which ran from 19-26 April, urged retailers to donate goods, supplies or products to charities, organisations or individuals most in need in their local communities. Aggarwal, who. This story continues at The Do as Raj would do campaign raises over £20,000 for charity.

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Retail TouchPoints

APRIL 26, 2021

House of Novogratz — the first store from interior designers Robert and Cortney Novogratz — debuted in Los Angeles on April 10. Located in a bungalow-style house, the store boasts more than 2,000 square feet of retail experiences in six different rooms, as well as working design studios, collaborative brands, rotating pop-up activations and a food and wine offering.

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Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Inside Retail

APRIL 29, 2021

Amazon.com has posted its fourth straight quarter of record profits, thanks to the global shift to online shopping during the Covid-19 pandemic. . The US company revealed in an earnings update on Thursday that it had more than tripled its profits to US$8.1 billion on sales of US$108.5 billion in the quarter ended March 31, 2021, outperforming analyst expectations.

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Cisco Retail

APRIL 29, 2021

In celebration of International Women’s Day on March 8, we reached out to a group of women security experts and asked them, “Who has meant the most to you as an ally? And how has this impacted your career?” We then compiled their answers into an e-Book, Lifting Each Other Up: A Celebration of Women in Cybersecurity and Their Advocates. . This resource illuminates how some of today’s leading infosec women experts got started in the cybersecurity industry and embraced the common goal of creating a

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Retail Dive

APRIL 28, 2021

After a massively expensive Ch. 11, what's left of the company doesn't have enough cash to pay its professionals and outstanding vendor claims.

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Retail TouchPoints

APRIL 28, 2021

Retail market intelligence provider EDITED has acquired DynamicAction , which specializes in internal retail analytics. The newly combined company, which will operate under the EDITED name, will allow retailers to combine global market data with supply chain ecosystem information for rapid insights. Financial terms of the deal were not disclosed. “Our acquisition of DynamicAction marks a significant milestone in our mission to transform the future of ecommerce,” said Geoff Watts, CEO and Co-foun

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Inside Retail

APRIL 28, 2021

Like many talented industry professionals last year, Uniek founder Katherine Gracey was motivated to finally take the plunge and launch her own loungewear direct-to-consumer business. Here, we chat with the former head of marketing at Mercedes-Benz about what she learnt from the auto brand, her favourite retailers and why diversity and inclusion are at the heart of her start-up.

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Cisco Retail

APRIL 29, 2021

20 years ago, I used to work as a network engineer for a fast-growing company that had multiple data centers and many remote offices, and I remember all the work required to simply onboard a remote site. Basically, it took months of planning and execution which included ordering circuits, getting connectivity up and spending hours, and sometimes days, deploying complex configurations to secure the connectivity by establishing encrypted tunnels and steering the right traffic across them.

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Hyken

APRIL 27, 2021

Diversity and Inclusion Within the CX Featuring Stacy Sherman. How diversity and inclusion impact the customer experience and what practices to adopt. Shep Hyken interviews Stacy Sherman, Founder of DoingCXRight and Director of Customer Experience & Employee Engagement at Schindler Elevator Corporation. They discuss Diversity and Inclusion and how it links to the Customer Experience.

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Retail TouchPoints

APRIL 28, 2021

© Philipp Lipiarski. For coffee devotees, there’s something captivating about the aroma of a freshly brewed cup and that first sip in the morning. Luxury coffee and espresso brand Nespresso is tapping into the power of those emotive experiences with the launch of its new immersive flagship boutique concept in Vienna, Austria. With a global retail network of 809 boutiques in 532 cities, Nespresso views these physical locations as an integral part of its omnichannel approach.

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With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.

Inside Retail

APRIL 27, 2021

In the past few years, trading conditions have been harsh for the retailing landscape, and 2020 certainly added extra pressure for most. The impact of Covid-19 has left many consumers with fewer reasons to shop and even fewer ways of doing so. With the onset of the global pandemic, many retailers were struggling to reach their customers. For some, it was due to a lack of e-commerce capability, logistics infrastructure or newly irrelevant products and services.

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Nvidia

APRIL 30, 2021

You may have used AI in your smartphone or smart speaker, but have you seen how it comes alive in an artist’s brush stroke, how it animates artificial limbs or assists astronauts in Earth’s orbit? The latest video in the “I Am AI” series — the annual scene setter for the keynote at NVIDIA’s GTC — invites viewers on a journey through more than a dozen ways this new and powerful form of computing is expanding horizons.

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Retail Dive

APRIL 29, 2021

These days data is plentiful, useful and fast. But some in the industry warn that old fashioned merchants are undervalued at a crucial time.

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Retail TouchPoints

APRIL 30, 2021

PDI , a global provider of enterprise management software for the convenience and fuel industries, has purchased the GasBuddy mobile app, which drivers use to find and share real-time fuel prices. The app has 5 million active mobile users, representing billions of fuel gallons and hundreds of millions of dollars of convenience retail spend. The solution provider plans to expand the app’s current offerings to help c-stores attract new customers by receiving offers funded by CPG companies and stre

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Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance