Inside Retail

APRIL 28, 2021

Garment workers, who were some of the first people to feel the impact of Covid-19 when China shut its factories in February 2020, are still bearing the brunt of the pandemic over one year later. The last two weeks have seen local governments in some of the world’s biggest garment manufacturing hubs, including India, Bangladesh and Cambodia, reinstate lockdowns amidst surging case numbers, even as life begins to return to normal in countries like the US and UK.

Payment Services 162

Payment Services Apparel Fashion Management 162

Retail Dive

APRIL 26, 2021

As the global health crisis sent e-commerce orders surging, retailers scrambled to adapt their operations to serve a more digital era.

131

131

Retail Focus

APRIL 29, 2021

Following the launch of its inaugural store in Lakeside, Essex in September 2020, Harrods has announced the opening of its next stand-alone H beauty destination in centre:mk, Milton Keynes. The 29,000 sq.ft. space brings together a diverse portfolio of premium brands, must-have products and exceptional beauty services and experiences. The latest H beauty is an experiential wonderland where beauty addicts and novices alike can find their forever-favourites as well as some of the industry’s most f

Boutique 342

Boutique Shopping Planning ATS 342

Retail TouchPoints

APRIL 27, 2021

Amazon is well known for being one of the largest retailers in the world. What’s less well-known is that thousands of other retailers are using Amazon technology to power their businesses. That’s right, this quintessential ecommerce disruptor, often blamed for the troubles of brick-and-mortar retail, is taking some of the very innovations that have set it apart and offering them up for other retailers to use.

Checkout 329

Checkout Supermarket Consumer Location 329

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Inside Retail

APRIL 29, 2021

The continued rise in online shopping has delivered online bookseller Booktopia another strong period, with third quarter underlying EBITDA up 267 per cent to $4.2 million and revenue hitting $65 million – a 53 per cent growth on the same period last year. And, due to improvements made in Booktopia’s distribution centre in Lidcome , Sydney, the business was able to ship 45 per cent more product during the quarter, from 1.44 million to 2.09 million items.

Shipping 299

Shipping Shopping Marketing Consumer 299

Retail Wire

APRIL 27, 2021

Walmart has seen the public’s perceptions of the company improve as it has increased pay and educational and medical benefits for its workers, but the world’s largest retailer’s opposition to raising the federal minimum wage to $15 has some questioning if its labor-friendly initiatives are just window dressing. The retailer, which has consistently claimed that its average wage for hourly associates is above the $15 number, says that its approach needs to be viewed through a dif

246

246

Retail TouchPoints

APRIL 26, 2021

House of Novogratz — the first store from interior designers Robert and Cortney Novogratz — debuted in Los Angeles on April 10. Located in a bungalow-style house, the store boasts more than 2,000 square feet of retail experiences in six different rooms, as well as working design studios, collaborative brands, rotating pop-up activations and a food and wine offering.

Outdoor 284

Outdoor Location Shopping 284

Inside Retail

APRIL 25, 2021

Supermarket Woolworths is further hastening its consumer-facing sustainable initiatives by announcing a battery recycling initiative, with collection units to be placed in every Woolworths store around the country. The units will accept used batteries, as well as mobile phones, in an effort to bump up Australia’s rate of battery recycling – which currently sits at around 10 per cent, lagging behind other developed nations.

Supermarket 290

Supermarket Consumer Shopping ATS 290

Retail Wire

APRIL 29, 2021

A wide variety of consumer packaged goods manufacturers, including those making cereal, disposable diapers and toilet paper, are raising prices. Retailers, in the past, might have absorbed or only passed through a portion of those increases to their customers. That has not been the case during the pandemic with price increases tied to a variety of factors beyond the control of trading partners.

Consumer 234

Consumer 234

Retail Focus

APRIL 30, 2021

Retail sales incentive programs are an excellent way for retailers to reward their most valuable assets—their employees—by showing tangible gratitude. There has been a lot of talk lately about how customer service and retail jobs are on the decline. And while that may be true, it doesn’t mean retailers can’t do anything to show their appreciation for the hard work done by their most valuable assets: the store’s sales associates.

Management 263

Management Shopping ATS 263

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail TouchPoints

APRIL 26, 2021

Membership club Vivrelle , which provides access to a shared closet of designer handbags, jewelry and diamonds, has secured $26 million in Series A funding. The subscription service, founded by husband and wife team Blake and Wayne Geffen in 2018, allows members to keep items as long as they want, or swap them out monthly. Members also receive exclusive discounts on products they decide to buy.

Jewelry 275

Jewelry Finance Fashion Consumer 275

Inside Retail

APRIL 28, 2021

Amazon Australia has today launched its Amazon Hub parcel pick up network in Perth, and added hundreds of new locations across existing networks in New South Wales, Victoria and Queensland. The expansion of its pick up network comes after the surge of Australians having tried online shopping for the first time during the Covid-19 crisis, with the network now available at more than 750 locations across the country.

Location 264

Location Returns Shopping ATS 264

Retail Wire

APRIL 29, 2021

Amazon.com announced it will raise wages for 500,000 workers by between 50 cents and $3 an hour. The announcement came about as a result of Amazon’s decision to move up its fall pay review. Raises will begin rolling out to workers beginning in May and are expected to build on Amazon’s recruitment efforts. The retail and technology giant has said that it does not plan to raise its $15 an hour minimum wage.

Planning 214

Planning 214

Retail Focus

APRIL 28, 2021

Lakeside, one of the UK’s most popular retail and leisure destinations, owned by property company SGS, is pleased to announce that Tommy Hilfiger has signed to open a new store at the centre. The leading fashion name has taken on a 2,448 sq ft space, with a menswear and womenswear offering. The store joins an exciting line-up of over 300 brands, including Apple, Zara, Mac, H&M, Hugo Boss and Superdry.

ATS 189

ATS Fashion Management 189

Advertisement

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

Customer Experience

Retail TouchPoints

APRIL 29, 2021

For years, retailers have faced accelerating pressures on margins and profits as competition proliferated both online and in brick-and-mortar, as shoppers grew less loyal and as complete price transparency became the norm. The global onset of the pandemic further accelerated the speed and depth of transformation in the retail landscape as shoppers flocked online, supply chains were crippled, shopper price sensitivity soared and shopper baskets changed dramatically.

Grocer 274

Grocer Marketing Planning ATS 274

Inside Retail

APRIL 26, 2021

Pinterest and Shopify will extend their partnership to a further 27 countries, including Australia, in a move expected to making social commerce easier on the platform. The partnership will enable Australian businesses to easily bring products to Pinterest and make them shoppable, and allows market-specific feeds, meaning the discovery platform can be used as an online catalogue for brands to show off different products in different markets.

Social Commerce 255

Social Commerce Merchant Services Target Market Marketing 255

Retail Wire

APRIL 30, 2021

A boom in swimming pool installations and a plant fire in Louisiana have contributed to a nationwide shortage of chlorine. Swimming pool owners are finding that the price of chlorine tablets has more than doubled since last year.

165

165

Retail Focus

APRIL 27, 2021

Hines, the international real estate firm has announced that Sky, Europe’s leading media and entertainment company, has chosen to open one of its first bricks and mortar retail shops at 229-249 Buchanan Street, Glasgow. Opening on 6th May, the new Sky shop will occupy a 2,500 square feet unit and bring together Sky Mobile, Sky Broadband and Sky TV all in one place.

Shopping 182

Shopping ATS Location Customer Experience 182

Advertisement

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail TouchPoints

APRIL 30, 2021

PDI , a global provider of enterprise management software for the convenience and fuel industries, has purchased the GasBuddy mobile app, which drivers use to find and share real-time fuel prices. The app has 5 million active mobile users, representing billions of fuel gallons and hundreds of millions of dollars of convenience retail spend. The solution provider plans to expand the app’s current offerings to help c-stores attract new customers by receiving offers funded by CPG companies and stre

Promotions 273

Promotions Planning Consumer Management 273

Inside Retail

APRIL 28, 2021

Like many talented industry professionals last year, Uniek founder Katherine Gracey was motivated to finally take the plunge and launch her own loungewear direct-to-consumer business. Here, we chat with the former head of marketing at Mercedes-Benz about what she learnt from the auto brand, her favourite retailers and why diversity and inclusion are at the heart of her start-up.

Marketing 246

Marketing Fashion Promotions Customer Experience 246

Retail Wire

APRIL 28, 2021

Allbirds, the direct-to-consumer sneaker brand, is considering filing for an initial public offering as investor interest is high. The company, which features shoes made from merino wool, is a favorite among environmentally conscious consumers. Allbirds’ sneakers require 60 percent less energy to make than synthetic rivals. The company was last valued at around $1.7 billion.

Consumer 147

Consumer ATS 147

Retail Focus

APRIL 27, 2021

Shaftesbury has announced that Experimental Perfume Club (EPC), renowned for its educational and experiential approach to perfumery, has opened the doors to its first ever ‘lab-boutique’ at 53 Monmouth Street in Seven Dials. . Spanning 550 sq ft, the multi-faceted space serves as EPC’s flagship and offers an environment that empowers consumers to explore, understand and create their own fragrance. .

Boutique 182

Boutique Location Consumer ATS 182

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail TouchPoints

APRIL 29, 2021

Free Market , a modern retail collective of curated brands, restaurants and experiences, will open at Runway Playa Vista in Los Angeles as one of the property’s anchor tenants on May 1. The experiential collective is part retail, part brand incubator, and was designed by Los Angeles-based architects Design, B **s. Just like its flagship location in downtown Denver, Free Market Playa Vista will serve as a retail hub for high-end pop-up and permanent shops, each curated to appeal to the digitally

Marketing 270

Marketing Boutique Merchant Services Department Stores 270

Inside Retail

APRIL 29, 2021

Amazon.com has posted its fourth straight quarter of record profits, thanks to the global shift to online shopping during the Covid-19 pandemic. . The US company revealed in an earnings update on Thursday that it had more than tripled its profits to US$8.1 billion on sales of US$108.5 billion in the quarter ended March 31, 2021, outperforming analyst expectations.

Payment Services 246

Payment Services Department Stores Checkout Supermarket 246

Retail Dive

APRIL 29, 2021

These days data is plentiful, useful and fast. But some in the industry warn that old fashioned merchants are undervalued at a crucial time.

Fashion 145

Fashion ATS 145

Retail Focus

APRIL 26, 2021

Whilst LUFC have been hoping for a winning streak that would shoot them to the top of the table before the end of the season, Design4Retail (D4R) have been busy elevating the Elland Rd club store in collaboration with LUFC’s kit provider, adidas, in time for the reopening of retail on 12 th April. The main task was to e nhance the customer journey via the implementation of several touchpoints that would dial up the drama for brand-led fan engagement.

Planning 173

Planning 173

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail TouchPoints

APRIL 26, 2021

Besides trying to keep their stores sufficiently stocked, the biggest challenge for many grocery retailers in 2020 was trying to determine what shopper behaviors would remain in place post-pandemic. And while it’s premature to reference the COVID-19 crisis in the past tense, Inmar’s most recent Intelligence Shopper Insights Study provides clear insight into what marketers can expect in the months ahead, as the grocery industry settles further into the much anticipated “new normal.”.

Promotions 269

Promotions Shopping Consumer Fulfillment 269

Inside Retail

APRIL 27, 2021

In the past few years, trading conditions have been harsh for the retailing landscape, and 2020 certainly added extra pressure for most. The impact of Covid-19 has left many consumers with fewer reasons to shop and even fewer ways of doing so. With the onset of the global pandemic, many retailers were struggling to reach their customers. For some, it was due to a lack of e-commerce capability, logistics infrastructure or newly irrelevant products and services.

Accounting 246

Accounting Marketing Consumer Shopping 246

Hyken

APRIL 28, 2021

This is why some companies get a bad rap! Our colleague here at Shepard Presentations, Nate Jones, shared a story about something that recently happened to his father. This is a great customer service training lesson. He bought a new car. About a month later he’s in a parking lot and the car won’t start. So, he calls the dealership’s customer service number, which was actually a support center for all of that brand’s dealerships in the U.S. – maybe even the world.

Customer Experience 145

Customer Experience ATS 145

Retail Focus

APRIL 30, 2021

The St David’s Partnership, owners of St David’s Cardiff, has announced the opening of a new 870 sq ft store for Breitling , the Swiss luxury technical watch brand, its first stand-alone boutique in Wales. . The Watches of Switzerland Group have launched the new Breitling store, opposite L’Occitane and Kiehls on the Hayes Arcade, in-line with the re-opening of non-essential retail in Wales.

Boutique 162

Boutique ATS 162

Advertisement

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience