Retail TouchPoints

JANUARY 31, 2022

The increasing dominance of ecommerce and the growing prevalence of disruptive technologies have sped up the digital transformation of brick-and-mortar retail. As the retail industry shifts, so do customer expectations. Retailers are facing a multifaceted challenge to meet customer experience standards while tackling increasing competition, skyrocketing location costs, hiring challenges, advancing technologies and the growing need to contribute sustainable solutions.

Planning 359

Planning Management Customer Experience Location 359

Inside Retail

JANUARY 30, 2022

For the first time ever, a runway show for people with disabilities will feature at Afterpay Australian Fashion Week (AAFW) in May. . The consumer show will put the Adaptive Clothing Collective in the spotlight, a new group of three adaptive fashion labels which aim to “bring strength and unity of message and voice to mainstream media, retail and fashion industries”.

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Fashion ATS Returns Consumer 331

Retail Focus

FEBRUARY 4, 2022

British technology company, Dyson , has selected Victoria Square in the heart of Belfast city centre, to launch the first experiential space for the region. Located on the Lower Ground Mall of the extensive four-level scheme, close to the central atrium, Dyson has created a specially designed 200 sq. ft cube. The in-mall space provides visitors with a curated and futuristic space to interact with innovative electrical household products from the world-famous bagless vacuum cleaners, air treatmen

ATS 278

ATS Outdoor Location Management 278

Retail Wire

FEBRUARY 2, 2022

Sellers on Amazon.com’s marketplace account for 25 percent of the total U.S. market share of e-commerce spending and 60 percent of the platform’s total sales, according to eMarketer. Amazon’s direct sales represent another 17 percent of the market.

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Retail Marketing Marketing Accounting 246

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Customer Experience

Retail TouchPoints

FEBRUARY 4, 2022

Today’s consumer exhibits little patience with retailers that don’t understand them on a deep, personal level. Data-driven AI is part of the remedy for this challenge, but even the best AI tools need support from human intuition to drive truly powerful marketing efforts, according to Amy Heidersbach, Chief Marketing Officer at Persado. Heidersbach spoke during Coresight Research ’s AI-Powered Language: A New Era of Enhanced Customer Engagement webinar. “ I actually think we’ve done ourselv

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Retail Marketing Marketing Promotions Consumer 312

Inside Retail

FEBRUARY 3, 2022

Global restaurant chain KFC launches its first drone-delivery service, partnering with Wing, to deliver hot food direct to homes and workplaces in Logan, Queensland. . The drone-delivery service will be available to a small number of households in the South East Queensland suburbs of Kingston, Logan Central, Slacks Creek, Underwood, and Woodridge, and will gradually expand to include other nearby locations.

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Customer Experience Location Management 311

Tokinomo

JANUARY 31, 2022

Attracting the attention of shoppers in-store is extremely important. While more and more people are shopping online, brick and mortar retailers need to keep up with trends if they want to engage customers right at the point of purchase.

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Visual Merchandising Shopping ATS Retail Marketing 246

Retail TouchPoints

FEBRUARY 1, 2022

The Home Depot is planning to hire more than 100,000 associates ahead of the busy spring season as shoppers continue to show interest in home improvement projects. Additionally, the retailer will host a Virtual Spring Career Day event on Feb. 16, to help jobseekers find the right role for them and learn about growth opportunities within the company.

Finance 304

Finance Planning Shopping Marketing 304

Inside Retail

JANUARY 31, 2022

Retail turnover fell 4.4 per cent in December last year according to the Retail Trade figures released by the Australian Bureau of Statistics today. Despite the fall, spending on retail goods remains heightened compared to December 2020 for all retail industries except for department stores which is down by 9.0 per cent. Likewise, food retailing such as supermarkets, liquor stores rose 2.2 per cent this month.

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Department Stores Supermarket Consumer ATS 278

Retail Focus

FEBRUARY 4, 2022

Gaming is a megatrend; for good reason, it’s an attractive playground for brands to get in touch with younger target groups: The community is curious, networked and active and gaming is a rapidly growing market with 176 billion US dollars in revenue (newzoo 2021) and 2.7 trillion gamers worldwide (IBISWorld 2020). Credits: Louis Vuitton. Brands can take advantage of this trend by developing their own games or integrating gamification elements into their retail store concepts.

Visual Merchandising 278

Visual Merchandising Department Stores Marketing Promotions 278

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Retail Wire

FEBRUARY 4, 2022

Meta’s stock took a drubbing this week when Wall Street got wind of its lowered forecast, attributed in part to Apple’s app privacy changes which in effect prevents Facebook from gathering the kind of user data it needs to sell advertising. According to Markets Insider , the 24 percent drop in Meta’s stock price wiped $205 billion from its market value.

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Advertising Marketing 187

Retail TouchPoints

FEBRUARY 2, 2022

Salesforce will acquire Brazilian marketplace solution Atonit , adding marketplace capabilities to its own ecommerce platform. Salesforce will share more details regarding the product roadmap once the acquisition closes, which is expected before April 30, 2022. “Marketplace capabilities are becoming imperative for leading commerce platforms, and customer demand for more purchasing options and greater flexibility is growing,” said Salesforce in a statement.

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Accounting Shopping Consumer 303

Inside Retail

FEBRUARY 2, 2022

Supermarket chain Coles has awarded suppliers leading the way in sustainability in the latest edition of its annual supplier awards. Coles has recognised 15 suppliers it says have done a commendable job in following their commitment to sustainability, community and health innovation. Coles CEO Steven Cain congratulated the winners and praised their continued efforts to help feed the nation.

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Supermarket Promotions Shopping Marketing 264

Retail Focus

FEBRUARY 1, 2022

For some years now, personalisation has been gaining pace in retail – but a certain group of trailblazers are supercharging the concept. Streaming platforms are obvious frontrunners in the race, with TV brands making tailored recommendations into something of an art form. . Disney +, for example, is a perfect model for the collisional power of big data and tech.

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Returns Consumer Fulfillment Shopping 246

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

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Accounting

Retail Wire

FEBRUARY 4, 2022

It could be that Meta wanted to get all the bad news over with at once — it came in waves during the company’s earnings call this week. For the first time, the company said Facebook lost users — about one million daily active users last quarter. Additionally, the Reality Labs division of Meta that is spearheading the hugely-hyped Metaverse initiative lost $10 billion during the quarter, and the company warned that Apple’s App Tracking Transparency feature could knock about 10 percent off t

ATS 147

ATS 147

Retail TouchPoints

FEBRUARY 4, 2022

Kohl’s Board of Directors has rejected the acquisition offers from Sycamore Partners and Acacia Research , stating that “the valuations indicated in the current expressions of interest which it has received do not adequately reflect the Company’s value in light of its future growth and cash flow generation.” Additionally, the retailer has adopted a “poison pill” shareholder rights plan to prevent hostile takeovers. it’s likely that the plan is an effort to keep the company whole despite pressure

Planning 299

Planning Finance ATS Store Operations 299

Inside Retail

JANUARY 31, 2022

Bunnings’ parent Wesfarmers is considering temporarily relocating head office staff to Melbourne, citing a growing frustration with Western Australia’s hard border policy. The company described it as “virtually impossible” to do business in the state. . Western Australia’s Premier Mark McGowan has scrapped the planned reopening of the state on February 5 due to the rise of Omicron cases in the country.

Planning 264

Planning Management 264

Retail Focus

FEBRUARY 4, 2022

If there is one thing that almost all retailers have in common, it is surfaces. No matter what sort of environment you are working in, you will almost certainly have some sort of surface space at your disposal. However, these spaces can often be underutilised by retailers as they focus their attention elsewhere in the store or shop. Walls are left painted white, countertops blank and floors are scuffed and dirty, but with a few simple, often cost-effective changes to these surfaces, you can comp

Beauty and Health 233

Beauty and Health Management Point of Sale Shopping 233

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Wire

FEBRUARY 1, 2022

Anthony Chukumba, managing director at Loop Capital Markets, said that Best Buy could be among the retail winners in the metaverse as one of the nation’s primary sellers of headsets and computers.

Management 147

Management Marketing ATS 147

Retail TouchPoints

JANUARY 31, 2022

Pinterest has launched AR try-on for home décor products, enabling “Pinners” to virtually place items in their home and try before they buy from a retailers including Crate & Barrel , CB2 , Walmart , West Elm and Wayfair. Try-on for home décor is powered by the Pinterest Lens camera search technology and follows the launches of virtual try-on functionalities for lipstick and eyeshadow.

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Social Commerce Checkout Shopping ATS 297

Inside Retail

FEBRUARY 3, 2022

To celebrate Australia’s pride festivities, Aesop has opened a ‘Queer Library’ in Melbourne from February 2 to 8 which will be followed by another in Sydney from February 23 to March 1. Aesop stores in Fitzroy and Paddington will be cleared to showcase over 5000 copies of works from 60 LGBTQIA+ authors and allies. The genres will span fiction, non-fiction and poetry in order to raise awareness and empathy.

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Retail Focus

FEBRUARY 4, 2022

RIANNA + NINA has opened its doors in Paris. The international flagship offers visitors the opportunity to experience never-before-seen one of kind styles made from rare high-end vintage fabrics, an exclusive selection from the label’s Archive Collection, and so much more. Located at 34 Rue de Montpensier at the Palais Royal, RIANNA + NINA Paris is a stunning entry point to the label’s ever-growing world.

Accessories 189

Accessories Location ATS Fashion 189

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Customer Experience

Retail Wire

JANUARY 31, 2022

A firm that tracks foot traffic in stores has published a list of 10 companies and concepts to watch in 2022 that have established their physical locations as foundational to future growth. The list includes Raising Cane’s Chicken Fingers, Dutch Bros. Coffee, Gopuff, Blink Fitness, Warby Parker, Allbirds, Arhaus, pOpshelf, Burlington and Sephora inside Kohl’s.

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ATS Location 147

Retail TouchPoints

FEBRUARY 1, 2022

Following the New Year inundation of year-in-review happenings and trend predictions for the year to come, there is a lot to discuss. In conversations with retailers, technology partners and industry veterans in my network, several points have stood out. Alternative Supply Chain Options. Supply chain concerns are still rampant, and this is causing serious reconsideration of supply chain dependencies and the search for ways to better safeguard against the challenges of the past two years.

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Consumer Promotions Planning Fashion 292

Inside Retail

FEBRUARY 2, 2022

Sales at furniture retailer Nick Scali grew 5.4 per cent to $180.3 million through the first half, while EBIT hit $55.1 million and profit fell slightly to $35.6 million. The company had to close 55 per cent of its store networks during the six month period, while also managing the widespread supply chain disruptions seen throughout the industry. Overall profit fell by 6 per cent compared to the previous corresponding period in FY21.

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Net Profit Management ATS 246

Retail Focus

JANUARY 31, 2022

Storeage , the Shanghai-based Dutch retail design agency, worked closely with the team from B+Tube cosmetics to create their first flagship store. With its striking iridescent archways, the store aims to connect to teenagers looking for a more expressive and colourful approach to cosmetics. And in line with the teens shopping behaviour, the store introduces ample room to interact with social media to facilitate online to offline shopping. .

Shopping 162

Shopping Returns Fashion Consumer 162

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Marketing

Cisco Retail

JANUARY 31, 2022

If you needed to double the capacity of your data center in a matter of weeks, could you do it? As recent events have shown, it’s important to have an affirmative answer. Whether it’s due to rapid customer or data growth, a business acquisition, or external circumstance like a global pandemic, most companies will eventually experience an unexpected and urgent “scaling event.

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Payment Services Management Planning ATS 145

Retail TouchPoints

FEBRUARY 1, 2022

Square has launched its first integration with Afterpay , adding buy now, pay later (BNPL) functionality to the Square Online platform in the U.S. and Australia. Retailers can access Afterpay from the Square Online dashboard, which gives shoppers the option to pay for items with four interest-free installments. Afterpay also will be available on Square’s developer platform and for in-person payments in the near future.

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Payment Services Accounting ATS 278

Inside Retail

FEBRUARY 1, 2022

VEats offers a digital solution to explore all businesses offering animal-free food options in designated cities. Founded by Australian entrepreneurs Lara Young and Susan McCarthy, the digital platform will have its first roll out in Sydney this month, followed by a nationwide launch along with international expansion in the UK with Brighton and London being its first stops.

Marketing 246

Marketing ATS 246

Nvidia

FEBRUARY 3, 2022

Flooding usually comes with various bad weather conditions, such as thick clouds, heavy rain and blustering winds. GPU-powered data science systems can now help researchers and emergency flood response teams to see through it all. John Murray, visiting professor in the Geographic Data Science Lab at the University of Liverpool, developed cuSAR, a platform that can monitor ground conditions using radar data from the European Space Agency. cuSAR uses the satellite data to create images that portra

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Location Planning ATS 137

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience