Sat.Nov 13, 2021 - Fri.Nov 19, 2021

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State of the In-Store Experience: 4 Key Takeaways

Retail TouchPoints

Retail has become a tale of two realities. On the one hand, retail sales trended upward in August 2021 , with specific economic stimulus measures apparently to credit. We know, based on our State of the In-Store Experience 2021 Report , that there remains strong consumer demand for brick-and-mortar retail experiences. On the other hand, some major retailers have filed for bankruptcy in 2021.

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AFC leading scheme to create ‘clothing circularity’ in Australia

Inside Retail

The Australian Fashion Council will lead the nation’s first National Product Stewardship Scheme for clothing textiles, aimed at improving the design, recovery, reuse and recycling of textiles. Launching in November 2021 and ending in March 2023, the scheme will provide a roadmap to hit ‘clothing circularity’ in Australia by 2030, in line with the National Waste Policy Action Plan targets, and is powered by a $1 million grant from the Federal Government.

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Key considerations for flooring options in retail spaces

Retail Focus

In the fluctuating world of retail and the exponential rise of e-commerce, accelerated by lockdown restrictions during the pandemic, the future of bricks and mortar retail spaces has come into question. However, the sentiment in the sector is that physical stores are far from dead. . In fact, while many retailers quickly expanded their online sales capacity in the wake of Covid-19, physical stores remained an essential element in many businesses as a click-and-collect facility.

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Gain a strong shelf presence to increase brand awareness and sales for FMCG brands

Tokinomo

The store shelf is an important touchpoint on the customer journey of any shopper. From the decision to go to the store up to going home with the products, there are a few touchpoints where brands need to pay attention to how they are perceived by customers. Even the smallest detail can make it or break it for the shopper.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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$400 Million Funding Round Pushes Wholesale Marketplace Faire’s Value to $12.4B

Retail TouchPoints

Online B2B wholesale marketplace Faire has closed a $400 million Series G funding round, its third in the last year. With this latest round, which pushes the company’s total funding to date above $1 billion , Faire is now valued at $12.4 billion. This round comes just five months after the close of Faire’s Series F and the company’s expansion into 15 markets across the UK and Europe — a region that has grown by more than 10X for the company since its initial launch there in March 2021.

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Why it’s a good idea to offer payment plans to your business customers

Inside Retail

Payment flexibility has been commonplace in B2C transactions for many years, and now, emerging payment technology is making this possible for B2B trade. Whether you’re looking to get paid faster, address current debtors or provide a better customer experience, implementing an integrated payment solution that delivers more ways for customers to pay their invoices, is a great solution for any business.

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Freshly Cosmetics announces launch of its first flagship beauty store in the UK

Retail Focus

Spanish beauty brand, Freshly Cosmetics , have announced that they will be opening a standalone beauty store this November, situated in the heart of London’s bustling Carnaby Street. . Freshly Store London will be the fourth store in the plant-based beauty brand’s retail portfolio and following the success of its existing stores in Barcelona, Madrid and Valencia signifies a huge milestone for the brand as its first international store.

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What do Today’s Consumers Really Want? #RIC21 Day One Answers the Question

Retail TouchPoints

It’s the question every retailer wants the answer to: what do consumers (and more specifically, those likely to buy their products) really want? Opening day of the 2021 virtual Retail Innovation Conference , which continues today, Nov. 17 with more great sessions, provided valuable insights into the mindset of today’s shoppers. The day kicked off with a keynote presentation by Jeff Orschell, EY Americas Practice Leader: “Bottom line for retailers is that change is still happening, consumer behav

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Dyson launches virtual reality store through Oculus

Inside Retail

Dyson has unveiled its first virtual reality store, allowing New Zealanders to experience and test its products from the comfort of their own home – assuming they own an Oculus VR headset. As of 19 November, New Zealanders with access to the Oculus store can download the Dyson Demo VR, which will put customers in a virtual space allowing potential customers to see and pick up products, as well as trial them out, see product demonstrations, watch interviews with Dyson engineers, and see how produ

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How a Global Pandemic Changed the Way We Work, Forever

Cisco Retail

Part of the Hybrid Work Success series: Rethinking a hierarchy of needs in the context of work — how a global pandemic changed the way we work, forever. In a moment of reflection amidst all the pandemic induced change, I find myself asking how we move away from the adrenaline induced reactive motions to more strategic and enlightened thinking. Perhaps the most radical of changes is the profound shift in work.

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Website Security Essentials: Protect Your Site and Strengthen Cybersecurity

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

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Rituals to make national debut at St David’s

Retail Focus

Landsec , part of The St David’s Partnership, owners of St David’s in Cardiff, has announced the signing of the wellness and lifestyle brand, Rituals. The brand’s debut flagship store in Wales is set to open later this month. The 1,875 sq ft space, located on the Lower Grand Arcade adjacent to Pandora, will feature Rituals’ full range of luxurious yet affordable home, bath, and body products, designed to turn everyday routines into meaningful rituals.

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Casper Appoints New CEO in Leadup to Acquisition by Durational Capital Management

Retail TouchPoints

Casper Sleep has entered into a definitive agreement to be acquired by Durational Capital Management LP , which will take the mattress retailer private. Additionally, Co-Founder and CEO Philip Krim has left the company, with President and Chief Commercial Officer Emilie Arel stepping into the position. Durational Capital will pay $6.90 for each outstanding Casper share, a 94% premium over the closing price on Nov. 12, 2021.

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M&S joins rental trend, partnering with Hirestreet

Inside Retail

Department-store chain M&S has joined hands with the UK rental platform Hirestreet to venture into the rental sector ahead of the year-end season. . The launch of M&S clothing rentals follows its recent investment in the Zoe Group, the operator of Hirestreet, through its Founders Factory Joint Venture accelerator program. The first rental edit consists of more than 40 womenswear pieces from its Autograph own-label range and dresses from the M&S x Ghost Collaboration.

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Secure Code Warriors – Final Battle Winners

Cisco Retail

We have arrived at the third and final blog post around Secure Code Warrior. In the first two blogs… So, You Can Code… But Can You Write Secure Code? Finding Cisco DevNet Elite Secure Code Warriors. … we introduced you to the Secure Code Warrior tournament held during Cisco DevNet Create 2021. In this final blog post, I wanted to report back about the final battle between the crème-de-la-crème – the DevNet Secure Code Warrior Top 25.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Rituals Cosmetics opens at centre:mk

Retail Focus

centre:mk has announced the opening of Rituals Cosmetics , the global cosmetics brand, at the top 10 shopping centre. Located at 11-13 Acorn Walk, the 2,571 sq ft store stocks the brand’s full range of luxurious yet affordable home, bath and body products. The brand is the latest in a series of beauty and wellness operators to join centre:mk’s line-up.

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Starbucks Teams with Amazon Go for New Combination Store Concept in NYC

Retail TouchPoints

Doors have opened on a new concept store from Starbucks and Amazon Go aims to combine comfort and convenience by bringing together the lounge aesthetic of a Starbucks café and Amazon’s Just Walk Out cashierless checkout tech. The first Starbucks Pickup with Amazon Go is located in New York City at 59th Street between Park and Lexington Avenues and offers the full Starbucks menu as well as a curated assortment of food and beverages in an integrated Amazon Go market, including fresh-prepared salad

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Store closures cost City Chic $1 million a month

Inside Retail

Plus-size fashion firm City Chic Collective saw earnings drop by $1 million a month due to store closures across its network, having lost 37 per cent of its trading days since its full-year results in August. However, with all its stores now open and trading into the busiest time of the year, chief executive Phil Ryan is confident the business’ brands will perform well over the holidays.

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NDR unveiled as essential when complying with the Executive Order

Cisco Retail

On May 12, 2021, the president of the United States released an executive order on cyber security. The order contained prescriptive actions for compliance as the executive branch responded to the “persistent and increasingly sophisticated malicious cyber campaigns” and their resulting impact on business and public life. But much of the document is more declarative and focused on desired outcomes tied to the overall directive to modernize and improve the nation’s cybersecurity

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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A new breed of retail shoppers: remote workers

Retail Dive

For retailers, emerging work-from-anywhere habits bring new opportunities to attract shoppers.

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Singles’ Day Broke Sales Records Again, but That’s Not the Whole Story

Retail TouchPoints

The 13 th annual 11.11 Global Shopping Festival, also known as Singles’ Day, has once again broken its own sales records. Alibaba itself generated RMB 540.3 billion ( U.S. $84.54 billion ) in gross merchandise volume (GMV), up from $74.1 billion in 2020, and total sales across all platforms (including Alibaba rival JD.com ) for the 11-day campaign topped $139 billion.

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Why brands should diversify their portfolio to increase customer loyalty

Inside Retail

They say a company’s most loyal customers are also its most profitable. And in a market that has been significantly affected by the pandemic, building a strong and loyal customer base has never been more important, especially as times continue to remain uncertain. CIMET, a white-label platform that compares services and prices from multiple retailers, is dedicated to helping brands diversify by creating user experiences that significantly improve customer retention.

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Talking Healthcare with a Team of CX Healthcare Experts

Cisco Retail

The pandemic has accelerated the pace and scale of digital transformation in healthcare. From delivery of care to security to clinical collaboration, technology is at the heart of today’s modern healthcare organization. For the CX Americas Healthcare Practice, it’s about helping healthcare customers leverage Cisco technology to increase business value, remove burdens and move healthcare forward, faster.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Foot Locker merges Champs Sports and Eastbay brands

Retail Dive

The combo, which brings together two decades-old, sports-focused names, aims to be a go-to for student athletes.

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Podium Raises $201 Million in Latest Funding Round

Retail TouchPoints

Communication and payments platform Podium has raised $201 million in a Series D funding round led by YC Continuity , joined by Durable Capital Partners , Arpex Capital , Accel , Album VC , IVP , Sapphire Ventures , Summit Partners and Sorenson Capital. This latest round brings the company’s valuation to over $3 billion. The additional funding will help Podium expand to offer its services to more small businesses.

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Analysis: Nike speeds up to enter the metaverse

Inside Retail

There’s no metaverse yet, but when it comes, you can expect Nike to be there waiting. The most valuable apparel brand in the world has its sights set on being prepared for shoppers in online virtual environments. On 27 October, Nike filed new trademark applications with the U.S. Patent and Trademark Office under its Nike logo, the Just Do It tagline, the Swoosh, and the Air Jordan and Jumpman logos.

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The Business Why’s of migration to Cisco DNA Center

Cisco Retail

It is unlikely that as a Cisco customer or person that reads blogs.cisco.com you have not seen or heard of Cisco DNA Center. While they have done an impressive job with Cisco DNA Center- the talk is often about the technical merits, intents and functions. As we talk of cross domain, I want to cross the domain from what Cisco DNA Center does to why you should move to the solution in terms of business outcomes and user experience.

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Master Off-Page SEO: Boost Traffic, Build Trust, and Drive Conversions

Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

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Black Friday is early again this year, and maybe forever

Retail Dive

Shoppers are already out and about. But an unreliable supply chain and lingering pandemic have retailers and their customers changing their behavior.

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Barnes & Noble to Host Paper Source Shops this Holiday Season

Retail TouchPoints

Paper Source will launch a new shop-in-shop experience in two Barnes & Noble stores this holiday season in the first collaboration of the two retail brands, which are both owned by Elliott Management. Paper Source currently operates 136 stores nationwide alongside its ecommerce business. The company filed for bankruptcy in March 2021 citing “sustained damage” from the pandemic and emerged from Chapter 11 two months later when it was purchased by Elliot Management, which had acquired Barnes &

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World’s largest Ikea set to launch in the Philippines

Inside Retail

The world’s largest Ikea store, Ikea Pasay City in Manila, is set to open its doors to the public this month after being delayed due to the Covid-19 pandemic. Ikea Pasay City also marks the chain’s first location in the Philippines. The 67,760sqm store, scheduled to open on November 25, is located next to the Mall of Asia and spans five stories. While two floors are dedicated to retail activities, the remaining floors are for stocks and e-commerce operations.

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6 things you should know about AI-enhanced infrastructure for AIOps

Cisco Retail

Part 1 of the Series: AI-Enhanced Infrastructure for AI Ops. If you ask yourself which are the biggest challenges that your IT model should address, endless answers will surely come to your mind. But the majority will find a common theme: your organization faces a manually intensive and complex environment that demands access to information and resources with even greater agility and flexibility.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt