Sat.Sep 05, 2020 - Fri.Sep 11, 2020

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Bankrupt Century 21, Citing $175 Million Insurance Nonpayment, Will Cease Operations

Retail TouchPoints

Pioneering off-price retail chain Century 21 Stores has filed for Chapter 11 bankruptcy protection and plans to shut all 13 of its stores in New York, New Jersey, Pennsylvania and Florida. The company has filed motions with the bankruptcy court to keep the stores and web site in operation in order to run going-out-of-business sales. In tandem with the filing, the lawsuit Century 21 filed against several of its insurance providers — for nonpayment of losses the company claims should have been cov

Planning 306
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O shop in Chengdu is a lifestyle store by day and a bar by night

Dezeen

A series of mirrored panels obscure the cocktail bar that lies inside this shop -cum-cafe in Chengdu , China created by design studio Office AIO. The shop, which is unusually called O, was named by its owner and the co-founder of Office AIO , Tim Kwan. Taking the first letter from the word "object", Kwan and the shop owner felt that O was the "perfect shape representing eternity – it has no beginning nor end, no direction nor a right way round".

Shopping 104
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The Tech Effect: What All Retailers Can Learn From Beauty Brands

Intelligence Node

This article was first published on Forbes on Apr 23, 2020, and is authored by Intelligence Node CEO Sanjeev Sularia in his capacity as a member of the Forbes Tech Council. Recent retail news depicts a tale of two distinct fates: stores that are prospering, and those that are barely hanging on. 2019 was a tumultuous year […]. The post The Tech Effect: What All Retailers Can Learn From Beauty Brands appeared first on Blog.

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Dynamic Pricing and Price Discrimination: What’s the Difference?

Wiser

Dynamic pricing and price discrimination are two concepts that are often used interchangeably. Dig into the details, though, and they couldn’t be more different. Both involve changing the price of a product or service depending on market conditions or customer attributes, but the way they’re executed reveals that there are some important differences between the two.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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GameStop Will Close Up To 450 Stores In Fiscal 2020

Retail TouchPoints

GameStop is accelerating store closure plans as part of its “de-densification” strategy. The retailer plans to shutter 400 to 450 stores worldwide in fiscal 2020, which ends in February 2021. GameStop already has closed 388 locations this year; the retailer currently operates more than 5,100 stores around the world. “These closures, along with the growth in our online business and expanded omnichannel capabilities, will allow us to more efficiently and profitably service our customers,” said Jim

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CPG Marketing Analytics - Benchmarking Study

Shopperations

CPG Marketing teams have long strived to quantify the results of their programs to show their business impact. As companies prioritize analytical capabilities and demand more accountability of their marketing investments, marketers are being asked to think more analytically and strategically about their roles. This is easier said than done.

More Trending

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The Difference Call Extensions Can Make in Google Ads

Store Growers

Last Updated on November 27, 2020. The goal of ecommerce is for customers to be able to check out on their own. But what if they have some questions before purchasing? Providing a phone number or chat allows people to clear up any doubts before purchasing. It should be an essential part of your website, but can also work well when you a phone number as a call extension in your Search Ads.

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Kohl’s Upgrades Loyalty Program With Kohl’s Cash Tie-In

Retail TouchPoints

After a successful pilot in 13 markets, Kohl’s is introducing its new, simplified customer loyalty program nationally. Kohl’s Rewards builds on the retailer’s Yes2You Rewards loyalty program but allows shoppers to earn more Kohl’s Cash in more ways. Members earn 5% Kohl’s Cash on every purchase along with personalized deals, a birthday gift and other perks.

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How to Maximize Your Retail Floor Space with a Little Help from NAHANCO

Nahanco

National Hanger Company is the retail supply source for all types of clothing stores, including department stores, specialty stores, consignment shops, thrift stores and any other type of retail location that needs visual merchandising support. We’ve been around for a few years (over 95 to be exact) so we know a thing or two about how to maximize floor space.

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Why Half of All Promotions Fail to Have an Impact on Sales

RepslyBlog

Has your brand ever run a promotional campaign on a product, only to find out that after months of planning the display materials were set up incorrectly, in the wrong location, with the wrong product, or just not at all by retail staff? While this situation is incredibly unfortunate, your brand is not alone. A study found that this to be the case with 60 percent of promotional displays.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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How Data Analytics is Saving the Fashion Industry (2020)

Retalon

For the past few years, retailers have been faced with an exponentially growing gap between industry leaders and laggards. A Mckinsey & Company report shows clearly that those who leverage analytics are outperforming their competition by 68%, and the gap continues to widen exponentially. Source: Mckinsey & Company report. Digital transformation in the industry has created additional challenges for retailers to tackle.

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Target Commits To Hiring 20% More Black Employees

Retail TouchPoints

To meet its goal of increasing diversity, Target is planning to boost the number of Black employees across the company by 20%. over the next three years. The move is part of a “longstanding commitment to creating a culture that is diverse, equitable and inclusive,” according to a company statement. “We know that having a diverse workforce and inclusive environment not only creates a stronger team, but also provides the perspectives we need to create the products, services, experiences and messag

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New e-commerce solution takes back control from third-party delivery companies

Retail Technology Review

Cheerfy, the CRM, loyalty and e-commerce solution dedicated to the hospitality industry, has launched a new product called Cheerfy Shop, to help operators turn their website into an e-commerce site, as well as providing much needed at-table order and payment technology.

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Macy’s Electric Car Pop-Up Deploys AR For Digital ‘Test Drives’

Retail TouchPoints

Macy’s is expanding its pop-up shop program through a partnership with electric car brand Polestar. Shoppers can now digitally test drive the company’s Polestar 2 at Macy’s Union Square in San Francisco, using AR and VR to see the car in different configurations and environments. The experience is enhanced through the use of atelier tables designed to give the space a workshop-like feel.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Rethinking E-Commerce Operations In the Face Of COVID-19’s Holiday Season

Retail TouchPoints

Beginning in late July, a number of major retailers announced that they would be closing stores on Thanksgiving Day for the first time in years. Walmart kicked it all off, stating they would be closing their stores on the major U.S. holiday for the first time in 30 years , with many other retailers, including Target, quick to follow their lead. Does this mean the end for Black Friday?

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JCPenney Eyes $1.75 Billion Purchase By Brookfield And Simon Property

Retail TouchPoints

J.C. Penney Company has entered an agreement in principle to sell JCPenney to Brookfield Property Partners and Simon Property Group for $1.75 billion. JCPenney intends to execute a stalking horse asset purchase agreement and auction that will conclude before the 2020 holiday season. The agreement would involve the formation of a separate real estate investment trust and a property holding company, which will include 161. of JCPenney’s real estate assets and all of its owned distribution centers.

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Implementing A Security-Driven Networking Approach To Secure Retail

Retail TouchPoints

To succeed in today’s digitally oriented marketplace, retailers need a strong network infrastructure to tie multiple elements of the shopper journey together. Retailers must be able to automatically link physical and cyber transactions to customer accounts in real time, see and manage inventory and link that information to their applications, and establish granular visibility and control over things like point of sale devices, heating and cooling systems, refrigerated display cases, WiFi solutio

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LVMH To File Lawsuit Against Tiffany, Citing Alleged Mismanagement

Retail TouchPoints

LVMH Moët Hennessy Louis Vuitton (LVMH) plans to file a lawsuit against Tiffany , accusing the jewelry retailer of dishonesty and mismanagement of its operations during the coronavirus pandemic. The company also stated that Tiffany’s own lawsuit , filed in response to LVMH’s cancellation of its $16.2 billion acquisition of Tiffany is “totally unfounded,” and that it has taken the necessary steps for regulatory approval of the merger in a timely fashion.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Site Speed Enhancements Help The Company Store Handle COVID Sales Surge

Retail TouchPoints

When COVID-19 hit, many consumers sought comfort, from junk food to familiar entertainment choices. These desires proved to be good news for The Company Store : sales shot up 50% during the initial lockdown as consumers flocked to the site that says, “We’re all about comfort.”. Founded in 1911 by Scandinavian immigrants who crafted down comforters, down pillows and down-filled featherbeds to cope with Wisconsin winters, The Company Store still specializes in down, but it has expanded into other

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The Paper Store Emerges From Bankruptcy Under New Ownership

Retail TouchPoints

The Paper Store will emerge from Chapter 11 bankruptcy after less than two months. Retail-led real estate firm WS Development acquired the retailer, which will be added to its 95 -location property portfolio. The Paper Store continued operating uninterrupted during the proceedings and expects to seamlessly transition to its new ownership as it emerges from bankruptcy.

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Why Traditional Consumer Panels Won’t Help Consumer Brands Retain Market Share

Retail TouchPoints

For a long time, retail consumer data-gathering was a game rigged for big players. Not anymore. As a report from consulting firm Catalina showed, 90 of the top 100 consumer packaged goods companies lost market share to smaller brands in recent years. Between 2012 and 2017, these small companies (characterized as those with sales that amounted to less than $1 billion) nabbed about $15 billion in sales from their well-established counterparts.

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CAYIN Technology Enhances Digital Signage With Facial Recognition

Retail TouchPoints

CAYIN Technology , a digital signage solution provider, has partnered with QNAP Systems to integrate facial detection technology with its digital signs. The combined solution is designed to engage shoppers using personalized advertising content based on their age and gender, as well as the number of customers within view of the screen. The solution harnesses QNAP’s QVR Face Tiger to update content on screens in real time.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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LVMH Pulls Out Of $16.2 Billion Tiffany Acquisition, Prompting Lawsuit

Retail TouchPoints

Luxury brand powerhouse LVMH Moët Hennessy Louis Vuitton has called off its planned $16.2 billion purchase of Tiffany & Co. , citing the threat of U.S. tariffs on French goods. However, it’s more likely that LVMH’s cold feet are a result of the battering that the overall luxury market has taken due to COVID-19. There had been signs that the deal, originally announced in November 2019 , was in trouble.

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Walmart Begins Testing Drone Deliveries In North Carolina

Retail TouchPoints

Walmart is launching an on-demand drone delivery pilot in Fayette, N.C. with a focus on select grocery and household items. Orders will be delivered via Flytrex automated drones, which can be controlled over the cloud using a smart control dashboard. The test will help the retail giant gain insight into the customer and associate experience, from picking and packing to takeoff and delivery.

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Oculogx Launches A Trio Of Solutions To Streamline Order Fulfillment

Retail TouchPoints

Oculogx , an omnichannel order fulfillment solution provider, has launched a suite of products designed to improve order fulfillment speed and accuracy. The solutions were created for storefronts, warehouses and retail stores, and include wearables for hands-free order picking, real-time order management and analytics, and a mobile fulfillment application.

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Home Depot, Amazon Extend Black Friday Deal Windows For Holiday 2020

Retail TouchPoints

As Home Depot and Amazon approach an uncertain Q4, these retailers are seeking to embrace the extended digital nature of this year’s season. Home Depot is extending its Black Friday deals from early November through the end of December, both in-store and online, and partnering with Pinterest to help shoppers discover DIY gifts. Amazon is reportedly starting its own Early Black Friday deals on October 26 and not restricting discounts to Prime members, according to Tamebay , a publication for mark

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Considering BYOD? Count The Costs And Explore Your Options

Retail TouchPoints

Software deployed on mobile or touchscreen devices is being adopted by retailers for everything from point-of-sale and clienteling solutions to endless aisle kiosks. When planning the deployment of these applications, you might be tempted to explore the bring-your-own-device (BYOD) model. After all, your associates probably all carry phones that they could use, and you wouldn’t have to worry about purchasing or managing hardware.

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Olivela CXO: Content, Charitable Giving Keep Luxury Consumers Engaged

Retail TouchPoints

The luxury market has taken a significant hit as a result of the pandemic, but some brands and retailers are finding new ways to adapt, respond and thrive. Olivela , a digitally native, mission-based retail platform, is emphasizing its key differentiators as a way to forge stronger relationships with customers and reach new audiences across channels.

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Olivela CXO: Content, Charitable Giving Keep Luxury Consumers Engaged

Retail TouchPoints

The luxury market has taken a significant hit as a result of the pandemic, but some brands and retailers are finding new ways to adapt, respond and thrive. Olivela , a digitally native, mission-based retail platform, is emphasizing its key differentiators as a way to forge stronger relationships with customers and reach new audiences across channels.

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How to Forecast Demand in Retail (2020)

Retalon

Top-performing retailers cannot rely on inaccurate, decades-old approaches to forecasting demand. In order to optimize their inventory investments and maximize GMROII, today’s retailers need accurate demand forecasts for every SKU in every store. But achieving this level of granularity requires a big data analytics approach to demand forecasting — designed for the digital era of retailing.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.