Retail Focus

JANUARY 24, 2022

Following the oppression of isolation brought on by the pandemic, shopping-for-leisure in physical stores begins to replenish our essential need for real-time experiences and face-to-face interaction. The joy of shopping in bricks-and-mortar stores retains its pre-covid social value, but the key to on-going success is the industry understanding that customer needs have changed irrevocably, and they need to continue to adapt to meet them. female buyer pays with bank card in tea shop.

Shopping 335

Shopping Customer Experience Management ATS 335

Retail TouchPoints

JANUARY 26, 2022

I used to live near the Palisades Mall in Nyack, N.Y. For those not familiar, it’s an enormous structure, and like most auto-centric suburban shopping centers, it’s surrounded by acres of parking spaces. But nothing much happens on its outside , except for signage big and bright enough to be seen by speeding cars on the interstate highway it abuts. Making more creative, engaging use of all this essentially wasted outside space will be one of the key elements of successfully future-proofed malls,

Outdoor 328

Outdoor Shopping Kiosk Customer Experience 328

Inside Retail

JANUARY 23, 2022

Australia Post managed to deliver 52 million parcels through December last year despite high parcel volumes all through October and November. In one of the busiest periods of the year, Australia Post managed to move 556 tonnes of parcels, which is 13 per cent higher compared to the previous year, and used 25 dedicated freight carriers transporting cargo across the country.

Management 277

Management Shopping ATS Marketing 277

Tokinomo

JANUARY 24, 2022

The pandemic has affected the way people shop. Also, 75% of the 33,000 customers mentioned that they changed the brands they shop due to Covid. This pandemic has hit customer loyalty because more and more people moved to online shopping and discovered various other brands.

Shopping 246

Shopping Retail Marketing Marketing 246

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Customer Experience

Retail Focus

JANUARY 27, 2022

Hermès has reopened the doors of the newly renovated store in Pacific Place mall, Hong Kong. A cherished location for the house since it opened in 1991. Spanning 325m2, the new, contemporary vision for this store portrays the unique dynamic between Hong Kong’s urban landscape and its verdant natural surroundings. Awash with light and recast in a warm, welcoming colour palette, the new store boasts a spacious layout where one can discover the sixteen métiers of the house and the spirit of savoir-

Accessories 246

Accessories Fashion Location ATS 246

Retail TouchPoints

JANUARY 27, 2022

Lowe’s and Petco are piloting a new store-in-store program that will bring a selection of Petco’s pet products and services to the home improvement retailer. The first Lowe’s + Petco store-in-store will open at Lowe’s Alamo Ranch, Texas location in early February, with plans to expand to 14 additional Lowe’s locations in Texas, North Carolina and South Carolina by the end of March 2022.

Shopping 324

Shopping ATS Location Planning 324

Retail Wire

JANUARY 26, 2022

Customers at Kroger and Meijer stores in Michigan can pick up free N95 masks while supplies last. “Wearing a mask and getting vaccinated continue to be the top defense tools in our nation’s fight against COVID-19,” said Dr. Marc Watkins, Kroger’s chief medical officer. “I encourage everyone to take advantage of the free non-surgical N95 masks and make an appointment today to get vaccinated or boosted.”.

ATS 189

ATS 189

Retail Focus

JANUARY 25, 2022

Nespresso has launched a new experiential boutique at the Trinity Leeds shopping centre. The evolved boutique concept is designed to meet shoppers’ changing needs and preferences by offering immersive, localised and personalised experiences, exploring the artistry behind some of the world’s finest coffees. The launch is part of Nespresso’s vision to elevate its retail approach and introduces several new innovations to inspire and excite customers and engage them in the Nespresso brand universe.

Boutique 37

Boutique ATS Customer Experience Shopping 37

Retail TouchPoints

JANUARY 27, 2022

Registration has officially opened for The Retail Innovation Conference & Expo (#RICE22), which will take place May 10-12, 2022 at McCormick Place Convention Center in Chicago. The conference and expo, led by leading retail community and media company, Retail TouchPoints , will feature three tailored events that are designed to meet the needs of different business units and functions: Retail Innovation Summit (RIS), Internet Retailer (IRCE) and Design:Retail (DRCE).

Social Commerce 319

Social Commerce Fulfillment Marketing ATS 319

Inside Retail

JANUARY 24, 2022

A “particularly strong” run-up to Christmas saw department-store chain Myer achieve solid sales growth in the five months to January 1, despite the company losing 27 per cent of its brick-and-mortar store trading days due to Covid-related trading restrictions. . In a trading update released on the eve of the Australia Day public holiday, Myer reported sales growth of 12.3 per cent year on year, and a 17.1-per-cent boost in the two months to the end of December, which were not impacted by lockdow

Department Stores 246

Department Stores Accounting Management Planning 246

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Retail Wire

JANUARY 28, 2022

A Reuters survey of over 500 economists finds a consensus that inflationary pressures will remain in place throughout 2022, tamping down growth in the process. Nearly 40 percent of respondents identified inflation as the biggest risk to the global economy this year. Nearly 35 percent are concerned what role new coronavirus variants may have.

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Retail Focus

JANUARY 25, 2022

Mango is preparing to open a store on New York’s Fifth Avenue, one of the city’s busiest streets. The new flagship store will be located in Plaza District, one of the most exclusive shopping areas of Fifth Avenue. The store will have a selling space of close to 2,100 m 2 in the Grande Dame building, at number 711 of the emblematic New York avenue. It is a historic building from the late 1920s, which has won awards for its elegance and beauty, and was previously the headquarters of major compan

Location 37

Location Planning Shopping Marketing 37

Retail TouchPoints

JANUARY 27, 2022

Walmart has introduced a new signature experience at its incubator location in Springdale, Ark. called “Time Well Spent.” The updated store has new features aimed at amplifying the physical, human and digital design elements in stores, including new lighting, space enhancements and dynamic displays, all of which will be part of the second phase of Walmart’s store redesign project.

Store Layout 315

Store Layout Kiosk ATS Payment Services 315

Inside Retail

JANUARY 23, 2022

Australian specialty retailer Dusk, has reported poor sales based on unaudited management accounts for the first half of the financial year. In a trading update, the company said sales fell 12 per cent to $80 million compared to $90.9 million in the first half of FY21 and $59.6 million in the first half of FY20. On the other hand, online sales were up 4.3 per cent contributing 9.3 per cent of total sales.

Specialty Retailers 246

Specialty Retailers Accounting Management ATS 246

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

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Accounting

Cisco Retail

JANUARY 26, 2022

Artificial Intelligence (AI) is increasingly part of our everyday lives, and this transformation requires a thoughtful approach to innovation. Cisco is committed to delivering technologies and services by managing AI development in a way that augments our security, data privacy, and human rights focus – fostering a more inclusive future for all. Today, I am proud to announce Cisco’s Responsible AI initiative, a governance framework that guides internal development and provides a vital communicat

Accounting 145

Accounting Management ATS 145

Retail Focus

JANUARY 25, 2022

Ikea has confirmed its new London store will open next month as it increases its presence on the high street. The outlet will open in Hammersmith, west London, on February 24 with a new “small store” format – the first time UK customers will be able to buy a wide range of the retailer’s products on the high street. It follows the homewares giant buying the former Topshop flagship store in London’s Oxford Street for £378 million, with plans to open Ikea Oxford Street in autumn 2023.

Home Furnishings 37

Home Furnishings Accessories Shopping Planning 37

Retail TouchPoints

JANUARY 28, 2022

Approximately 16.6% of all U.S. retail sales in 2021, or $761 billion in merchandise, will be returned this year, according to a report from the National Retail Federation and Appriss Retail. Total retail sales reached $4.583 trillion in 2021. The total rate of returns is up from the 10.6% reported during 2020, but despite soaring ecommerce adoption, online returns will remain in line with recent years at 20.8%.

Returns 314

Returns Apparel Accounting Consumer 314

Inside Retail

JANUARY 26, 2022

Premier Retail says it achieved a modest increase in sales for the half year to January 29, despite losing 42,000 trading days to Covid-related lockdowns and movement restrictions. Referencing a ‘volatile trading environment’ the parent of retail chains Portmans, Dotti, Just Jeans, Smiggle, Peter Alexander, Jay Jays and Jacqui-E, said it will close four stores in the Mid City Arcade in Sydney’s CBD.

Accounting 246

Accounting Shopping Planning Consumer 246

Advertiser: Experience Retail Today

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Fashion

Small Biz Trends

JANUARY 24, 2022

When it comes to setting up an online store, two platforms that are most popular with small business owners are Shopify and Squarespace. Both platforms are designed to make it easier for an e-commerce business owner with no coding experience to set up shop easily. Let’s explore the two platforms to understand what is Shopify as well as Squarespace, and which one works best for you.

Payment Services 145

Payment Services Shipping Point of Sale Planning 145

Retail Focus

JANUARY 25, 2022

Louis Vuitton has opened its third maison, the equivalent of a major flagship, in mainland China. The Chengdu maison is located at the heart of the downtown commercial development and marks the first time Vuitton has integrated an entire historic building into its design. The Louis Vuitton maison in Chengdu, China. – Credit: ZHENG FANG/Courtesy.

Location 37

Location ATS 37

Retail TouchPoints

JANUARY 24, 2022

Without customers, retail businesses grind to a halt. That’s why price and merchandise are carefully curated to align with brand image. But buyers aren’t shopping your brand solely based on inventory — they’re equally as motivated by the engagement they have with your service employees. This is especially important for ecommerce businesses, because consumers have thousands of online retailers available at their fingertips.

Employee Engagement 312

Employee Engagement Returns Consumer ATS 312

Inside Retail

JANUARY 27, 2022

Pureplay electronics retailer Kogan has struggled to maintain momentum in its first half, although its New Zealand subsidiary Mighty Ape reduced the impact on its bottom line. Citing Covid-related supply chain interruptions and “associated fluctuations in demand” Kogan’s post-tax profit was $14.6 million, down 70.1 per cent, however Mighty Ape’s profit soared 147.3 per cent to $7.1 million.

Customer Experience 245

Customer Experience Consumer 245

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Customer Experience

Cisco Retail

JANUARY 26, 2022

Contributing author: Vipul Shah , Engineering Product Manager – Cisco SD WAN. In today’s world, enterprise customers are dominantly focused on their users and applications. The bridge that stitches them together is the Enterprise WAN, which not only needs to align with the growing complex needs of its users but also needs to be secure, scalable, resilient, and programable.

Management 144

Management ATS Marketing 144

Retail Focus

JANUARY 26, 2022

Atria Watford, owned by property company SGS, has announced the opening of a new, expanded NEXT store, as well as the addition of Victoria’s Secret. The news follows a string of other leasing deals announced over recent months. The centre’s existing NEXT store will move from its current unit, covering 32,386 sq ft, to a new one, creating one large store spread over three floors, combining its home, beauty and fashion offerings.

Fashion 162

Fashion Location Planning Management 162

Retail TouchPoints

JANUARY 27, 2022

A lot has changed since the Neiman Marcus Group (NMG) was founded back in 1907, but one thing that hasn’t changed is the company’s relentless focus on customer service and style. More than a century on, the company still sees high-touch “style interactions” as its key differentiator. The way NMG delivers on that brand hallmark has changed quite dramatically over the last 100+ years though, evidenced by the company’s recent announcement that it plans to spend $500 million on digital technology ov

Clienteling 299

Clienteling Customer Experience Planning ATS 299

Inside Retail

JANUARY 24, 2022

French fashion designer, Manfred Thierry Mugler, who was behind designs worn by Beyonce and Lady Gaga, has passed away, aged 73. . “We are devastated to announce the passing of Mr Manfred Thierry Mugler on Sunday, January 23. May his soul Rest In Peace,” said a statement on Mugler’s official social media accounts. . The cause of death was reported natural causes, according to his agent. .

ATS 244

ATS Fashion Accounting Returns 244

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Marketing

Nvidia

JANUARY 24, 2022

Meta Platforms gave a big thumbs up to NVIDIA, choosing our technologies for what it believes will be its most powerful research system to date. The AI Research SuperCluster (RSC), announced today, is already training new models to advance AI. Once fully deployed, Meta’s RSC is expected to be the largest customer installation of NVIDIA DGX A100 systems.

ATS 143

ATS 143

Retail Focus

JANUARY 26, 2022

Landsec , part of The St David’s Partnership, owners of St David’s in Cardiff, has announced that award-winning luxury watch and jewellery retailer, Laings The Jewellers , is to open its debut mono-brand OMEGA showroom, at the destination. The 838 sq ft unit will be operated by Laings and presented as OMEGA, the brand it will exclusively stock. Set to open in Spring 2022, the showroom will complement Laings’ other recently launched store at St David’s, which underwent a £3 million investment las

Boutique 162

Boutique Management ATS 162

Retail TouchPoints

JANUARY 25, 2022

The metaverse seems to be everywhere these days, while technically being nowhere. (Its entirely virtual existence is the appeal, after all.) But while it was one of the buzziest topics of 2021, and looks to stay that way in 2022, the metaverse itself isn’t a new concept. In fact, the term was first coined back in 1992 in the sci-fi novel Snow Crash by Neal Stephenson.

Consumer 298

Consumer Fashion Accessories Apparel 298

Inside Retail

JANUARY 24, 2022

Sydney-based fashion label Injury is set to launch Australia’s first digital fashion non-fungible token (NFT) art series. The unique three-piece range, Extended Dreams, has been developed in collaboration with CG visual art and music collective Real Parent and will be available for purchase in early February via NFT creative agency Culture Vault. Inspired by the ACG (anime, comic and gaming) subculture, the digital fashion items are extremely rare and upon purchase, the owners will have the opti

Fashion 162

Fashion Accounting Marketing ATS 162

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience