Retail TouchPoints

DECEMBER 22, 2020

Nike plans to open 30 stores in the second half of 2021 as the retailer positions itself for long-term growth. Leaders discussed their plans for the business, including growing its connections with shoppers and improving supply chain capabilities, on a Dec. 18 call with analysts. The retailer’s plan to better connect with consumers will include “scaling direct connections with contactable members,” according to Matt Friend, EVP and CFO at Nike.

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Checkout Planning Consumer Management 358

Intelligence Node

DECEMBER 21, 2020

Shopify is an all-in-one, specialized global e-commerce platform that has been powering businesses of all sizes to start, grow, and market their online stores. Shopify has seen tremendous growth in the past few years and in 2018 saw growth 3 times more than that of its competitors. With e-commerce adoption growing rigorously and more retailers […].

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Marketing 195

Wiser

DECEMBER 29, 2020

Growing brands have to make tough decisions about what business functions they will keep in-house and which ones they can outsource. The question of outsourcing logistics often comes up fairly early in a brand’s lifecycle, and how it’s answered can have a large impact on the brand’s ability to scale. We’ve already talked about why a growing brand might choose a third-party logistics provider.

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Supply Chain Management Shipping Management Inventory Management 158

Mike Anthony

DECEMBER 16, 2020

Many retailers gather data about the people who shop in their stores. A lot of data. Whether it is transaction data from the point of sales (POS data) or data scraped from loyalty card members. And online retailers are collecting even more data, covering every step shoppers make through their sites. There is no doubt that it is potentially valuable.

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Returns Point of Sale Planning Consumer 130

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Customer Experience

Hello Small Shop

DECEMBER 1, 2020

Businesses across the country are sitting in limbo as the coronavirus pandemic continues to wreak havoc on the economy. While some businesses remain closed, others are struggling with lost sales and slow traffic after reopening. As small businesses struggle to survive, many entrepreneurs are wondering if there’s any way forward — or if they’re doomed to join the thousands of small businesses that have permanently closed their doors.

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Promotions Consumer Shopping 145

Retail Adventures

DECEMBER 16, 2020

You may have heard us talk about Impact 8 , the customer connection program we share in just about every one of our presentations because it works. During the COVID-19 pandemic it’s a great way to stay in touch with customers who may be hesitant to visit your store. A typical day of email for us is 700 messages; 80 percent is junk that gets deleted immediately and 20 percent actual mail.

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Marketing Advertising ATS 98

Intelligence Node

DECEMBER 2, 2020

What’s the best way to position your products to effectively entice consumers on your eCommerce store and maximize your returns? That’s a question that every company, on one level or another, comes face to face with. How you answer it, though, makes a world of difference: Do you rely on intuition, on long-held practices supported […]. The post How Data-Driven Assortment Optimization Empowers Retailers To Grow appeared first on Blog.

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Returns Consumer Management 104

Wiser

DECEMBER 15, 2020

As an eCommerce or direct-to-consumer business , you don’t have the luxury of working with retail partners that can help with shipping, warehousing, distribution, and other key supply chain tasks. You might be able to get away with keeping your inventory in your living room or garage, or having family and friends help with shipping for a while, but as you scale, that will get comically unwieldy for you (and your loved ones).

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Fulfillment Shipping Inventory Management Management 135

Mike Anthony

DECEMBER 16, 2020

Many retailers gather data about the people who shop in their stores. A lot of data. Whether it is transaction data from the point of sales (POS data) or data scraped from loyalty card members. And online retailers are collecting even more data, covering every step shoppers make through their sites. There is no doubt that it is potentially valuable.

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Returns Point of Sale Planning Consumer 130

Miller Zell

DECEMBER 11, 2020

I was honored to be interviewed on a podcast last month by Terry Badger from the financial services industry think tank, @BAI_Info ( BAI Banking Strategies ). Besides suddenly being recast as a “cool mom” in my household, it was not lost on me that this had promise to catapult me into social media stardom. We discussed how banks are implementing safety measures at their branches and how they might rethink their branch spaces in the future.

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ATS Customer Experience 98

Speaker: Amanda Adams, Fractional CFO, CPA

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Accounting

Small Biz Trends

DECEMBER 8, 2020

No matter how much space you have, it seems like you can never have enough. That is why storage racks and shelving are so handy. They maximize the space you have and get rid of clutter while creating a storing system for your business. Whether you have a back office in need of organization, a shop floor, a warehouse, or even your garage, the right rack and shelving unit can work wonders.

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Retail TouchPoints

DECEMBER 8, 2020

The AI-powered autonomous shopping experience just got bigger, in the form of a 4,000-square-foot hybrid convenience market called AI Go in Shanghai. The store combines a manned checkout with the use of computer vision as part of checkout-free shopping powered by AiFi Solutions. Stocking 2,000 SKUs ranging from fresh meats to snacks, this store represents the largest deployment to date of the AiFi Autonomous Store Platform OASIS.

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Graff Retail

DECEMBER 8, 2020

Earlier this week, I came across a new business selling vacation cruises. It’s no secret that the tourism industry has been the hardest hit because of COVID, but if they can be confident and positive about things returning to normal, then you should be too. This holiday shopping season there are going to be customers […].

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Shopping Returns 98

Wiser

DECEMBER 22, 2020

Direct-to-consumer (D2C or DTC) brands are everywhere these days: advertised on buses, pulling shoppers in on Instagram, and increasingly setting up storefronts on Main Streets around the world. While online retail channels were a great way to build their businesses initially, there are many added benefits to brick-and-mortar as well. These include easier product repairs (think Warby Parker glasses) and more opportunities to build relationships with new and existing customers as they browse offe

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Consumer Shipping Fulfillment Advertising 122

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Mike Anthony

DECEMBER 3, 2020

We’ve all been there right? We’re watching the presentation from the agency. The data is new, but the conclusions are either something we’ve seen before, or are so blindingly obvious it barely needed researching. Ever been there? Of course you have! But there is a simple little hack you can use with pretty much any market research data that often uncovers a new insight.

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Marketing Consumer Shopping ATS 130

Fashion Retail

DECEMBER 13, 2020

I usually prefer to mention niche players success stories because writing about big players making the right moves is not big surprise. But, when you are an elephant, adapting to changes is not easy neither fast. Even though, a few big apparel companies are dominating the industry showing no weaknesses. In my opinion, two apparel … More Global is boring, retail goes local.

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Apparel Customer Experience 98

Retail Adventures

DECEMBER 1, 2020

We’re down to the wire! You continue to fight the effect COVID-19 has had on you, your business, your customers and your staff. You have closed your store, reopened, pivoted 27 times, and have figured out new ways to grow sales and to get product to your customers. You deserve a break. But not just yet. We have assembled five strategic actions you can take right now to help you get a bigger share of the holiday sales pie.

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Retail TouchPoints

DECEMBER 7, 2020

Walgreens Boots Alliance and VillageMD will open the next 40 Village Medical at Walgreens full-service primary care clinics by the end of summer 2021. The first markets slated for expansion include Houston, El Paso and Austin, Texas; Phoenix; and Orlando, Fla. The expansion is part of the large-scale rollout that will open 500 to 700 Village Medical at Walgreens clinics in more than 30 U.S. markets in the next five years.

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Planning Location Clienteling Marketing 321

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Miller Zell

DECEMBER 18, 2020

No question, 2020 has been an unprecedented, anxious year, for people and businesses. Yet as we at Miller Zell reflect on what 2020 entailed and what we can expect from 2021 and beyond, we can’t help but conclude that the more things change, the more they also stay the same.

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ATS Customer Experience 98

Wiser

DECEMBER 8, 2020

When your computer isn’t working properly, oftentimes the best thing to do is restart it. The same goes for retail categories. If you’re not seeing the performance you expect, sometimes a good reset is all you need to get things going. Even if performance isn’t an issue, category resets can follow a natural cycle based on category seasonality or changing consumer tastes.

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Cross Merchandising Visual Merchandising Store Layout Apparel 88

Mike Anthony

DECEMBER 3, 2020

We’ve all been there right? We’re watching the presentation from the agency. The data is new, but the conclusions are either something we’ve seen before, or are so blindingly obvious it barely needed researching. Ever been there? Of course you have! But there is a simple little hack you can use with pretty much any market research data that often uncovers a new insight.

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Marketing Consumer Shopping ATS 130

Dezeen

DECEMBER 8, 2020

Architecture firm Farrells has overhauled a 19th-century building in London 's Belgravia neighbourhood to create a shopping and dining destination that spotlights both Japanese and Nordic craft. The Pantechnicon building was originally built in 1830 as an arts and crafts centre, before becoming a warehouse where the affluent locals of Belgravia could store their excess belongings.

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Shopping Fashion ATS Marketing 97

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Shopperations

DECEMBER 10, 2020

Like most shopper marketers, you are working hard to create the best plans with the budget that you have that satisfy your brand team expectations and drive sales at your retailers making your sales team happy. Don’t forget about how you are also managing your agency partner while at the same time reconciling your executed spend and replanning events that have been cancelled or added to your programs.

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Marketing Marketing Spend Planning Management 97

Retail TouchPoints

DECEMBER 21, 2020

Retail businesses have faced myriad challenges in 2020. First came the COVID-19 outbreak, with a global recession close on its heels. Now, few experts have meaningful advice to offer beyond advising investment in ecommerce. Even so, online sales aren’t always enough to keep brick-and-mortar retailers out of bankruptcy. To future-proof your business, you need to think beyond social distancing precautions and reimagine the customer experience from the ground up.

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Visual Merchandising Customer Experience Management Location 312

RepslyBlog

DECEMBER 10, 2020

When it comes to the CPG industry, utilizing data in your overall business strategy is key to staying ahead of the curve. Top performing brands take a data-driven approach to their businesses and identify insights and trends to inform business decisions. A data-driven company leverages their CPG data analytics to create a cycle of continuous improvement in the field, allowing them to constantly evolve and adapt.

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Wiser

DECEMBER 1, 2020

Over the last few decades the number of products landing on the shelves of major retailers skyrocketed. Every category of product suddenly had multiple, similar competing products. This gave consumers more choices, but it also dramatically increased the complexity of category management for retailers, who had to figure out how to best manage these growing categories.

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Promotions Visual Merchandising Marketing Management 78

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ATS

Store Growers

DECEMBER 2, 2020

Last Updated on December 2, 2020. Most advertisers don’t pay much attention to the product titles that show up on Google Shopping. And that’s a shame, because a good title can have a big impact. Well-optimized product titles make sure that your products show up for highly relevant search queries. In this article, I’ll show you what the best advertisers are doing when it comes to product titles, and I’ll show you exactly how to apply these findings to your product titles.

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Shopping Advertising Merchant Services Beauty and Health 83

Nelson Blackley

DECEMBER 30, 2020

My final post of 2020 avoids the predictable review of the retail sector over the past year or the trap of forecasting what might happen in retail during 2021. Instead, I am returning to a subject increasingly mentioned in debates and discussions about the future commercial relationship between retail landlords and their tenants, which is turnover-based rents.

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Returns Marketing Location Shopping 68

Fashion Retail

DECEMBER 29, 2020

I recently wrote a post published in Fibre2Fashion with the following title “2021: Fashion Retail Diagnosis and Action Plan“ This is a brief overview of it: 2020 is probably the worst year ever for many people: Covid-19, social movements, terrorism, populism, hurricanes, wildfires… You may have lost a close friend or a family member, have … More 2021: Fashion Industry Diagnosis and Action Plan.

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Fashion Planning 59

Retail TouchPoints

DECEMBER 14, 2020

COVID has pushed retail supply chains to their limits, from the initial stock-up period at the start of the pandemic to the unprecedented ecommerce rush of the holiday season. However, retailers have risen to the occasion and adjusted their operations accordingly — and now they need to look to the future and plan for a post-pandemic future, according to the Enabling a Resilient & Connected Supply Chain in a Post-Pandemic World webinar from the IoT Consort i um and GS1 US.

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Shopping Merchant Services Fulfillment Returns 306

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Customer Experience