October, 2022

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What’s the future of omnichannel retail?

Inside Retail

The year is 2030. It’s been a decade since the pandemic, and the world has moved on. Society has adapted and we’ve empowered ourselves economically, professionally and with technology. Things are looking bright (and maybe there’s not a mask in sight). We’ve innovated, tested, learnt, and reflected – and ultimately concluded that the future is human.

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As Cannabis Goes Mainstream, Opportunity Grows for Traditional Retailers

Retail TouchPoints

Cannabis is in growth mode: the industry posted sales between $24.5 and $27 billion in 2021 and reached an estimated 11,800 retailers in 2022, according to data from the MJBiz Factbook. A Gallup poll found that 68% of Americans believe marijuana should be legal and 16% of adults aged 26 and over used cannabis in the past year, making the trajectory clear —traditional retailers, take note.

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The Best Social Media Channels for Customer Service

Hyken

Social customer care may not be the most popular channel to deal with customer issues for most businesses, but that doesn’t mean it’s not important. More and more customers are turning to social media to get help. More on why in just a moment. For now, let’s address why companies aren’t using social channels. . When a company tells me they don’t want to participate in social media customer care, I ask why.

ATS 137
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Hollister app lets teens shop, parents pay

Retail Dive

The Abercrombie & Fitch Co. brand released the Share2Pay function based on company data about customer pain points.

Shopping 125
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Season’s Feastings Selfridges Reveal 2022 Christmas Windows

Retail Focus

Season’s Feastings invites customers to celebrate the power of food to bring us together this festive season. Launching across Selfridges’ four stores and on selfridges.com , Selfridges will offer customers serving suggestions for setting up, dressing up, gift giving and merrymaking, as we look forward to coming together with friends and family to enjoy cherished Christmas rituals.

Shopping 298
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Grocery inflation, Black Friday plans, and Higher-income shoppers - Weekly Snacks #29

Tokinomo

Campaign corner. Spooky delivery. Is there anything scarier than running out of candy? This Halloween, Uber Eats solves every scary situation, including those times when you manage to eat all of the candy, instead of saving it for the Trick or Treaters. In this spooky video, Uber Eats shows the consequences of running out of sweets.

Planning 246

More Trending

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FT: TikTok Planning to Launch North American Live Shopping Platform

Retail TouchPoints

TikTok will reportedly enter a partnership with TalkShopLive to launch its live shopping platform in North America, two people familiar with the matter told the Financial Times. The companies are still finalizing the arrangements and no contracts have been signed so far. TikTok’s live shopping platform is already operational in Asian markets including Thailand, Malaysia and Vietnam as well as the U.K.

Shopping 317
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Circle K stores will sell medical marijuana

Retail Wire

Circle K has signed a deal with Green Thumb Industries to lease space in Florida stores for the purpose of selling medical marijuana. The deal will begin by making doctor-prescribed marijuana available for purchase at Rise Express: shops inside 10 Circle K stores.

Shopping 246
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7 Tips to Aid Your Business Growth & Increase Revenue

Wiser

Most companies prioritize increasing sales and revenue wherever they can. It only makes sense, as revenue is a key factor in the success and growth of your business. But this is easier said than done. If it was simple, then every company’s profits would be through the roof. One of the best ways to ensure a revenue boost is to focus on your customers.

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More than 250,000 people came to visit Battersea Power Station during opening weekend

Retail Focus

Battersea Power Station welcomed over a quarter of a million visitors during its opening weekend between Friday 14 th – Sunday 16 th October , as huge crowds came to see inside the iconic landmark for the very first time and explore the neighbourhood’s new pedestrianised high street, Electric Boulevard. . Nearly forty years after the lights were switched off in one of London’s most defining landmarks and following an eight-year restoration project in which the building was transformed from a der

Shopping 264
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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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Seasonal Marketing - Halloween Edition: "Spook" your customers into buying

Tokinomo

Shoppers make emotional purchases and what better way to trigger those emotions than a seasonal marketing campaign? Every holiday season customers expect to get into the holiday spirit when going shopping. In this article, we are going to focus on the Halloween celebration. You will discover the impact of seasonal marketing and we’ll also throw in some of the best Halloween campaigns for inspiration.

Marketing 246
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Queen Victoria Market to ban sale of inauthentic Indigenous products

Inside Retail

Melbourne’s Queen Victoria Market has cracked down on the sale of inauthentic Aboriginal and Torres Strait Islander souvenir products, ahead of new laws which come into force next year. In August, the Productivity Commission found two in every three Aboriginal and Torres Strait Islander-style souvenirs sold in Australia are inauthentic, with no connection to Aboriginal and Torres Strait Islander people.

Marketing 342
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GameStop Accelerates Transformation into Tech Business with NFT Marketplace Launch

Retail TouchPoints

GameStop ’s highly anticipated NFT marketplace is now live, offering GameStop players and Powerup Pro loyalty customers in the U.S. access to Web3 games and millions of NFT gaming assets. After rocketing to meme stock status during the pandemic, GameStop’s wild ride has continued in 2022 as the company’s new leadership team sets out to transform the video game retailer into a “technology business and help create enduring value for stockholders.

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Anti-Defamation League urges Adidas to end its relationship with Yeezy brand

Retail Wire

Ye, formerly known as Kanye West, has made antisemitic remarks in recent weeks leading to a call by the Anti-Defamation League (ADL) for Adidas to cut ties with the rapper and designer and his Yeezy brand. The athletic wear company earlier this month said it was reviewing its relationship with Mr. West.

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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Why You Should Monitor Competitor Prices

Wiser

For a growing business, manually monitoring competitors’ prices across multiple products and channels is not only difficult, it’s nearly impossible. But there’s no question that knowing your competitors’ prices is absolutely vital to the success of your business. Everyone knows that the right price at the right time can increase sales, but how can you know how to price competitively if you can’t keep up with what’s going on in the market?

Marketing 147
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Revisited: Microsoft Experience Centre, Regents Street, London

Retail Focus

As part of our Revisited series, Retail Focus took a journey to the Microsoft Flagship in London. Located in a prime location on the junction of Regent Street and Oxford Street, the store originally opened to the public on July 11th 2019. Covering 22,000 square feet over three floors, the store has a modern feel, with lots of space, wood finishes and glass surfaces.

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Food inflation, in-store tech, and Gen Z Marketing - Weekly Snacks #28

Tokinomo

Campaign corner. Special Salmon: Loved Tormund Giantsbane from Game of Thrones? Then you are going to enjoy this campaign for Mowi salmon. The Norwegian actor Kristofer Hivju is the brand ambassador of Mowi and appears in a series of quirky commercials.

Marketing 246
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Lekker Bikes makes its Brisbane debut

Inside Retail

Dutch urban e-bike brand Lekker has opened its first flagship at the Albion Fine Trades precinct in Brisbane CBD. Found by Meindert Wolfraad in 2009, the company sells a range of premium electric bikes to urban commuters. The new store is stocked with Lekker’s full portfolio of bikes which comprises two core ranges: the Amsterdam e-bike range which is a sporty yet lightweight electric bike and the Jordaan range which is a modern take on classic Dutch bikes.

ATS 297
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Website Security Essentials: Protect Your Site and Strengthen Cybersecurity

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

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Starboard Cruise Services Promotes Sherrie Day to Lead Merchandising Role

Retail TouchPoints

Starboard Cruise Services , the LVMH Moët Hennessy Louis Vuitton luxury retail-at-sea company, has promoted Sherrie Day to the role of Global Head of Merchandising. Day will report to Lisa Bauer, President and CEO of Starboard. Day’s responsibilities will include managing Starboard’s merchandising strategy worldwide. She will oversee global buying and work with more than 700 brands.

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Target partners with Tupperware

Retail Wire

Tupperware is typically sold directly to consumers through its own website or “Tupperware parties.” Now, it can also be purchased in Target’s stores and websites. The retailer will offer container bundles ranging from $7.99 to $79.99. Tupperware, which has tested sales through retailers including Target previously, also sells its storage containers on Amazon.com.

Consumer 246
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A Guide to Pricing Your Products

Wiser

One of the most important decisions you will make as a business is how to price your products. No matter what part of the retail industry you’re in, how you price your products will have a direct effect on the success of your business. Customers can be extremely sensitive to prices, and often view price as one the main factors to consider when making purchases.

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Carnaby will be home to the first ever retail destination plastic recycling concept shop, Are You Mad

Retail Focus

Shaftesbury announces Are You Mad – the first visible recycling unit on Carnaby Street. The space exists as both a plastic sorting facility and a retail store. They collect plastic waste from local businesses, shoppers and their growing community, which is then sorted, shredded, and turned into new objects, including the build of the shop itself.

Shopping 228
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Cleaning Supplies: How to increase sales in a "flat" category

Tokinomo

When you are selling a CPG product in-store you know that you have a lot of competitors. While for some “attractive” products you can reside to common in-store promotions to attract the attention of your customers, when it comes to certain categories, it’s more difficult to engage shoppers. In this article, we are going to focus on a more challenging category: cleaning supplies.

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High tech meets high fashion: Balmain launches NFT-based loyalty program

Inside Retail

French luxury fashion house Balmain has launched a non-fungible token (NFT) based membership program, The Balmain Thread, in partnership with MintNFT. Launched during Paris Fashion Week, it’s a reimagined loyalty and rewards program powered by Web3 technology and designed to be a seamless experience across physical and digital environments. . The program realises Balmain’s creative director Olivier Rousteing’s vision of creating one unbroken story that will continue into the future.

Fashion 278
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Walmart Acquires Robotics Company to Boost Next-Gen Fulfillment Capabilities

Retail TouchPoints

Walmart has entered an agreement to acquire Alert Innovation , a robotics automation company that develops material-handling technology for automating order fulfillment in retail supply chains. Walmart has been working with Alert to customize technology for its market fulfillment centers (MFCs) since 2016. Now, the retailer plans to increase its investment in the technology in order to leverage its 4,700 stores, which put the retailer within 10 miles of 90 % of the U.S. population, for storage a

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Cannabis stocks go sky high after Biden seeks to reclassify weed under federal law

Retail Wire

President Joe Biden said that he plans to ask the Justice Department and the U.S. Department of Health “to initiate the process of reviewing how marijuana is scheduled under federal law.” Marijuana is currently classified as a Schedule 1 drug, the same classification as opioids. Publicly traded companies in the business of growing and selling cannabis saw their stock prices soar on the news.

Planning 162
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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Finding the Perfect Audience for Your Business on Social Media

Small Biz Trends

Most businesses are aware of the opportunity that social media provides for marketing and customer engagement, with around 4.5 billion social media users around the world. The number of users in the United States alone is set to reach around 257 million in 2023. Finding the Perfect Audience for Your Business on Social Media. The only issue is knowing how to go about building an audience on the various social media platforms.

Marketing 145
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Carnaby announces Christmas installation in collaboration with Choose Love

Retail Focus

Carnaby is world famous for its iconic Christmas installations and this year Carnaby welcomes the world with an immersive display which will be illuminated from Thursday 3rd November. Since 1997 Carnaby has brought joy to Christmas shoppers with inventive and magical lights. The streets have seen a variety of themes including an underwater seascape , colourful r ainbows , oversized fairy lights , giant snowmen , 60s in?

Shopping 219
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Successful CPG Product Launch In-store

Tokinomo

If you already have a successful product line available in brick-and-mortar stores, then you know how challenging it is to launch new products. However, the needs and wants of customers are constantly changing. This means that FMCG brands need to adapt to these trends and changes by releasing new products or making changes to existing products.

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SMS marketing tips from Australia’s fastest-growing brands

Inside Retail

SMS marketing is a staple in today’s direct-to-consumer toolkit, opening new opportunities for customer engagement, retention, and revenue growth. The channel’s reach and popularity have extended to all corners of the world, including in Australia, where more brands and consumers are going mobile to not only communicate but shop. More than 74 per cent of Australian shoppers are already signed up to receive SMS marketing messages from brands, while more than half (51 per cent) say they would sign

Marketing 278
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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.