Retail TouchPoints

OCTOBER 30, 2024

As a geriatric millennial who lives and works in the greater Charlotte region of North and South Carolina, I notice pet-friendly establishments have become the expectation. Our temperate climate with ample sunshine and green space encourages spending time outside and sharing it with four-legged friends. But even comfortable environments like Charlotte’s have their limitations – after all, our iconic tree line requires ample rain.

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Outdoor Planning Store Operations Customer Experience 281

Retail Gazette

OCTOBER 29, 2024

Britain’s biggest supermarkets face paying an extra £200m in National Insurance contributions as the Chancellor is set to unveil the hike in the Budget tomorrow. Tesco, Sainsbury’s, Asda and Morrisons could be hit with an incremental tax bill from a two-percentage point hike in employer National Insurance contributions, Sky News reported. One analyst estimated that Tesco, which employs around 300,000 people in the UK, could be facing £75m added to its bill.

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Supermarket Finance 115

Inside Retail

OCTOBER 27, 2024

Mosaic Brands is expected to enter administration as early as todday, the Australian Financial Review has reported. FTI Consulting will facilitate the administration, according to the publication’s sources. Last month, the fashion retailer said it would wind down five of its brands to focus on its other five businesses as it struggles to remain afloat due to operational issues.

Fashion 290

Fashion Planning Accessories 290

Retail Wire

OCTOBER 1, 2024

A new report threatens to leave a stain on McDonald's good name, as it was revealed that a franchisee engaged in human trafficking involving what the arrest report is calling "modern slavery.

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Location 319

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National Retail Solutions

OCTOBER 8, 2024

Modern payment technologies like EMV chips, contactless options, and mobile apps are transforming gas station security, reducing fraud, and ensuring safer, faster transactions for customers and businesses alike. The post Gas Station Payment Security: Best Practices for a Safer Experience appeared first on National Retail Solutions.

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Retail Focus

OCTOBER 30, 2024

Ghalia BOUSTANI. Retail Consultant | Published author | Visiting lecturer Hyper-local strategies have been increasingly applied by luxury brands to connect with specific communities through limited-time pop-up stores. Their ability to create highly curated experiences that are tailored to regional tastes, cultural preferences, and local consumers is made possible by this approach.

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Location Consumer Store Layout Shopping 246

Retail TouchPoints

OCTOBER 17, 2024

According to Cognizant’s recent study with Oxford Economics, generative AI is expected to have a $1 trillion impact on the economy by 2032. In particular, generative AI is revolutionizing the shopping landscape to create more personalized and memorable experiences for consumers. As retailers come to terms with the boundless potential of generative AI, Cognizant has identified three key areas where this technology will make the most significant and immediate impact: commerce, marketing and custom

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Customer Experience Shopping Marketing Promotions 303

Retail TouchPoints

OCTOBER 24, 2024

Kroger will leverage RFID technology from Avery Dennison for item-level digital identification, enabling more frequent and accurate inventory information to help maximize freshness, reduce waste and improve the store associate experience. The supermarket will begin in the bakery department, implementing RFID-embedded labels on each item. “Our work with Avery Dennison will improve inventory visibility, which means products will be on the shelves when our customers want them, while enabling our as

Supermarket 307

Supermarket Customer Experience Management ATS 307

Retail TouchPoints

OCTOBER 31, 2024

Earlier this year, Google added compelling new features to Google Wallet to help consumers get more out of their mobile wallet passes. With this update , developers can send wallet notifications, letting consumers receive notifications about any updates to cards or passes stored in their mobile wallet. As Google shares, that might look like a notification from your favorite coffee shop on their new daily special or an update if your assigned seat on your boarding pass changes.

Marketing 291

Marketing Customer Experience Consumer Point of Sale 291

Inside Retail

OCTOBER 16, 2024

The Victorian hole-in-the-wall coffee shop Coffee Treat has launched into franchising, with plans to extend into country towns. Director Chelsea Hayward told Franchise Executives , “I’ve heard so many times people say they can’t get a decent coffee in the country. So by franchising, I aim to make it accessible to country people. They haven’t had a lot of variety in small country towns.

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Planning Location Shopping Marketing 290

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Inside Retail

OCTOBER 22, 2024

Amazon is preparing to launch a low-cost storefront as it ramps up its fightback against Chinese deep-discounting rivals Temu and Shein. The US retail giant is imposing price caps for the first time in its history, regulating how much vendors can charge for their items in order to be featured on the new portal. “We are always exploring new ways to work with our selling partners to delight our customers with more selection, lower prices and greater convenience,” an Amazon spokesperson

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Retail TouchPoints

OCTOBER 11, 2024

The retail industry holds influence above many others. It’s almost always the first to embrace new waves of innovation, test and deploy new technologies, and integrate them into their businesses to create new, dynamic experiences to benefit customers, employees and ultimately — ROI. This has never been more apparent than now, as consumers look to elevate their in-store shopping experiences and expect the same versatility and ease that they have obtained with modern omnichannel retail.

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Advertising Drop-Shipping Checkout Supermarket 289

Retail TouchPoints

OCTOBER 16, 2024

Artificial intelligence is rapidly transforming how retailers set prices, sparking public debate and drawing regulatory attention. The Federal Trade Commission’s recent announcement of an inquiry into “surveillance pricing”—the use of personal shopper data for individualized pricing—has intensified scrutiny of AI-driven pricing practices.

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Retail TouchPoints

OCTOBER 28, 2024

Patagonia has become the first brand to make use of T r ove ’s new Resale Plugin, which allows brands to seamlessly integrate pre-owned items alongside new products on their existing ecommerce platforms. The Resale Plugin tool is designed to be a low-barrier solution for brands of all sizes to easily integrate resale into their offering. Trove has powered Patagonia’s existing Worn Wear resale program for years, and now Patagonia will be the first partner to adopt the Resale Plugin, further integ

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Shopping Consumer ATS 293

Speaker: Becky Parisotto and John Vurdelja

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Fulfillment

Inside Retail

OCTOBER 15, 2024

Discount variety retailer The Reject Shop plans to open more stores this year to support sales growth and increase profitability. In a trading update, the company said it is targeting to open 15-20 new stores in FY25. The chain currently has 386 stores nationwide, having opened 67 new stores and closed 35 underperforming ones since June 2020. According to chairman Steven Fisher, the discount variety sector presents a significant opportunity for growth over the medium to long term.

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Planning Shrinkage Shopping Management 278

Retail TouchPoints

OCTOBER 22, 2024

Costco will be the official retail partner for Peloton ’s first seasonal offer. Beginning Nov. 1, Costco will sell an exclusive Peloton Bike+ bundle in 300 U.S. stores and online through Feb. 15, 2025, or while supplies last. Costco has recently focused on expanding its service portfolio; in April 2024 the retailer added weight loss care to its partnership with Sesame.

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Accounting Marketing ATS 261

Retail Wire

OCTOBER 3, 2024

The recent dockworker strike is more likely to impact non-paper goods like electronics and cars.

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Retail TouchPoints

OCTOBER 18, 2024

Fraud has plagued retailers for quite some time, but the issue is now getting its time in the spotlight due to the increased use of AI within the industry, as well as consumers’ general awareness of the trend. In fact, a recent survey found that 87% of consumers are concerned about identity theft or fraud – a 24% increase from 2023 findings, when only 63% of consumers reported feeling this same type of concern.

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Accounting Consumer Payment Services Planning 300

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Customer Experience

Inside Retail

OCTOBER 24, 2024

As the Black Friday 2024 shopping frenzy approaches, Australian retailers are gearing up for their biggest challenge yet – managing skyrocketing demand while staying efficient. The key to thriving? Automation. This year, Australian shoppers are expected to spend a jaw-dropping $6.7 billion during the Black Friday/Cyber Monday weekend, up 5.5 per cent from 2023, according to Roy Morgan.

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Drop-Shipping Shipping Fulfillment Inventory Management 264

Retail TouchPoints

OCTOBER 30, 2024

The Children’s Place has opened an online storefront on the China-direct app Shein , marking a significant step for both retailers. Shein opened its online marketplace to third-party sellers in May 2023 , but until now most of those merchants have been China-based, non-branded manufacturers. The debut of a branded storefront from a well-known U.S. brand is new for Shein and comes right out of Amazon’s playbook.

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Wholesale Apparel Shopping Consumer 273

Retail TouchPoints

OCTOBER 23, 2024

Wayfair has introduced Wayfair Rewards , a loyalty program with a $29 annual subscription price. Benefits include 5% back in rewards across Wayfair and its specialty and luxury brands, AllModern, Birch Land, Joss & Main and Perigold , as well as free shipping regardless of order size; both of these features are subject to some restrictions. Additional benefits include exclusive member-only sales with steep discounts on products across all categories, including national brands; early access t

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Shipping Shopping Customer Experience ATS 274

Retail TouchPoints

OCTOBER 31, 2024

David’s Bridal has introduced Adored by David’s , a resale program that will be managed by Arrive Recommerce. Secondhand wedding, bridesmaid and special occasion dresses, along with accessories, will be available through a curated, dedicated online storefront at 40% to 50% savings. Arrive Recommerce will be responsible for receiving and inspecting inventory, assigning value and shipping items directly to customers.

Finance 283

Finance Accessories Shipping Planning 283

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Accounting

Inside Retail

OCTOBER 21, 2024

Luxury fashion retailer Harrolds has entered liquidation after 39 years of operations, owing $16.3 million. The company was founded in 1985 and, just last July, unveiled plans to relocate its stores in Sydney and Melbourne as part of an “ongoing transformatio n” Citing documents lodged with the Australian Securities and Investments Commission (ASIC), News.com.au reported that the company owes more than 90 creditors, including Victoria Beckham’s company, owed $30,000.

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Fashion Planning 290

Retail TouchPoints

OCTOBER 30, 2024

We are approaching one of the most important and riskiest times of the year for retailers. Cyberattacks increase across the board around the holiday season , and attackers often target retail organizations given how critical this time is for their businesses. On average, nearly 20% of annual retail sales happen in November and December, and the impact of a breach can be disruptive to the business and brand.

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Payment Services Kiosk Customer Experience Management 265

Retail TouchPoints

OCTOBER 31, 2024

Nearly 80 million users visit Roblox each day, seeing it as an invaluable platform for self-expression and identity exploration. As a result, brands are now using Roblox to create incremental revenue opportunities via “twinned” items for users’ physical and avatar selves: 43% of respondents to Roblox’s Digital Expression, Fashion & Beauty Trends report said they want brands to provide such “twinning” items.

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Accessories Fashion Marketing Apparel 274

Retail TouchPoints

OCTOBER 25, 2024

There’s no denying that consumers today expect more from the retail experience, and increasingly, that includes their experience with a brand even after a purchase is completed. In fact, 53% of shoppers view the post-purchase period as the most emotional part of any shopping experience. And beyond consumers’ heightened sensitivity to what happens after they click “buy,” retailers and brands also are recognizing how crucial the post-purchase moment is for their own success.

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Consumer Shopping Marketing Management 284

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail TouchPoints

OCTOBER 11, 2024

Humans are visual creatures; it’s a biological trait developed way back when we all still lived in caves. The world has changed a bit since then, with things like electricity, grocery stores and the internet, but humans still rely on their eyes when gathering supplies — even though that process has become less about hunting and more about simply browsing and selecting.

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Management Marketing Consumer Promotions 273

Retail TouchPoints

OCTOBER 30, 2024

Global apparel and lifestyle brand True Religion is expanding further across the U.S., bringing its total store count to 51. After opening its newest outpost at Katy Mills in Katy, Tex. on May 30, 2024, the brand is unveiling three new stores throughout the month of November. The stores’ locations and their respective opening dates include: North Star Mall in San Antonio, Tex., opening on Nov. 8, 2024 Kings Plaza in Brooklyn, NY, opening on Nov. 15, 2024 Orland Square in Orland Park, Ill., openi

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Apparel Location Marketing Consumer 281

Retail TouchPoints

OCTOBER 23, 2024

In the world of retail, staying ahead means embracing innovations that transform shopping and commerce into an experience that’s faster, smarter and more satisfying for customers. One technology that helps retailers achieve this is Radio Frequency Identification (RFID). RFID uses electromagnetic fields to automatically identify and track tags attached to objects, offering retailers precise control over inventory and enabling real-time data analytics to enhance operational efficiency.

Consumer 270

Consumer Payment Services Inventory Management Checkout 270

Retail TouchPoints

OCTOBER 11, 2024

Grocery chain Save A Lot has debuted its first-ever loyalty program — Save A Lot Rewards. Available via a new mobile app, Save A Lot Rewards offers shoppers points called “dots” that can be redeemed for rewards and free products. Independent Save A Lot Retail stores across the chain’s 750 -strong fleet will have the flexibility to customize the app with local offers alongside national offers; the app also features exclusive coupons and deals.

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Wholesale Store Operations Shopping Marketing 261

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