March, 2023

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Un-learn to Re-learn. How the current retail environment is reconditioning consumer’s behaviours.

Retail Focus

Two or three decades ago, a recession hit Europe, the North American countries, and then descended into the Middle East and Asia. Then, not so long ago, the COVID-19 pandemic brought significant changes to the way people shop, and those changes are expected to continue even as the pandemic fades away. One of the most important shifts is the increased use of e-commerce and online shopping.

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Velocity Pricing: What It Is & When to Use It

Wiser

It’s no secret that there is an abundance of different pricing strategies to choose from. It’s a big decision, and the health and success of your business rely on you making the right choice. One popular pricing strategy that you can choose is velocity pricing. What Is Velocity Pricing? Velocity pricing uses a product’s “sales velocity,” or the speed at which a product sells, when determining prices.

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Record retail theft puts pressure on Australian supermarkets

Inside Retail

Retail theft has hit record levels in Australia, government statistics show, putting pressure on grocery giants Woolworths Group Ltd and Coles Group Ltd that are already struggling with soaring supply costs and freight blockages. Store theft rose 23.7 per cent in New South Wales, the home state of a third of Australians, from 2021 to 2022, state government figures showed on Thursday, the fastest year-on-year increase since records began in 1995.

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Kohl’s to Bring Sephora Shop-in-Shops to 7 New States in 2023

Retail TouchPoints

Kohl’s has announced the locations of the next 250 stores that will be opening 2,500-square-foot Sephora shop-in-shops in 2023. Last year Kohl’s and Sephora announced plans to expand their partnership to all of Kohl’s more than 1,100 locations. With the addition of these 250 locations, the total Sephora at Kohl’s fleet will reach more than 850 by the end of this year, in line with the planned timeline of the rollout.

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A Roadmap For Modernization: How To Break Free From Your Monolith Before July 31, 2026

Speaker: Jason Cottrell and Gireesh Sahukar

Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.

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EuroShop 2023: insights, new launches and global community moments

Tokinomo

Didn’t get a chance to go to EuroShop 2023? Don’t worry, we’ll give you a quick overview of the most important topics discussed at the event. Also, we’ll show you what Tokinomo brought to the trade fair and share a few community moments & stories. Read on to see why so many people stopped by our stand.

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Americans tip less as more businesses request tips

Retail Wire

Forty-eight percent of quick-service restaurants now offer customers the option of adding tips to orders. That’s up from 38 percent in 2020, according to Toast. The average tip today is 15.9 percent, down from 16.4 percent last year.

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More Trending

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DaaS vs SaaS: What’s the Difference?

Wiser

Desktop as a Service (DaaS) and Software as a Service (SaaS) have had a revolutionary effect on the way businesses are able to run. These are both cloud services that have significantly improved the functionality and capabilities of the modern workspace. Thanks to these services, the playing field between businesses has levelled off just a little further.

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Redbubble co-founder Martin Hosking named CEO

Inside Retail

Martin Hosking has been appointed CEO and MD of the Redbubble Group, effective immediately. Outgoing CEO Michael Ilczynski resigned to pursue other opportunities in a non-competitive area and will provide assistance to Hosking until June 30 to ensure a smooth transition. “While I am disappointed the group has not returned to growth under my leadership, I am proud of the progress we have made towards achieving our strategic objectives,” said Ilczynski.

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Top Wish Execs Share Plan for Winning Back Consumers, Beginning with ‘Wishmas’

Retail TouchPoints

When Wish debuted in 2010 it took the U.S. by storm, rising to the top of the app charts and garnering millions of fans, until consumers began to realize the cost of those ultra-low prices — long delivery times and often poor quality products. Now, 12 years later, the similarly meteoric rise of apps like Shein and Temu has proven there’s still demand for Wish’s original proposition.

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Greedflation: What is it and how is it impacting the retail industry?

Tokinomo

Everybody knows that rising inflation has a negative impact on retail sales and is putting pressure on customers who are just trying to make ends meet. While some retailers and brands are trying to help shoppers face the rising cost of living situation, there are others that might want to profit during this period.

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Humans + Agents = Rethinking Enterprise Commerce with AI

AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran

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Adidas is trying to decide what to do with $1.3 billion in Yeezy merch

Retail Wire

Adidas’ profit and loss statement has been negatively affected by the company’s decision to end its business relationship with Ye, formerly known as Kanye West, after he made a series of antisemitic statements. The athletic wear manufacturer is trying to determine the right path to ridding itself of $1.3 billion Yeezy merchandise.

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Swaine Unveils Largest Store on New Bond Street, Showcasing Rich History and Craftsmanship

Retail Focus

Swaine , a luxury goods brand that has been a fixture of London’s high-end retail landscape since 1750, has opened its largest store yet on New Bond Street, the centrepiece of its most radical rebrand in 273 years. The new flagship store spans 7,000 square feet, with a ground floor and mezzanine level, showcasing Swaine’s range of men’s and women’s leather goods and luggage, along with Herbert Johnson hats and Brigg umbrellas.

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How Wiser’s Price Intelligence Compares to Pricing Web Scrapers

Wiser

Data is one of the hottest commodities in the business world. For retailers, this is especially true when it comes to pricing data. Having thorough, up-to-date intel can set one brand apart from the rest and allow them to make important decisions that get a leg up on the competition. Pricing data can be gathered from a multitude of different web locations—competitor websites, social media, Google ads, etc.

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La Prairie opens Australian-first airport beauty lounge

Inside Retail

Luxury skincare brand La Prairie has partnered with Heinemann Tax & Duty Free to launch a luxury beauty lounge at Sydney International airport. The lounge offers a customised luxury spa service with a skincare consultation for travellers. The store has a welcome lounge and two private treatment rooms where customers can choose from a range of treatment options to suit their needs.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Rue21 Taps GNC Exec as its New CEO

Retail TouchPoints

Rue21 has named Josh Burris CEO and member of its board. Burris replaces Bill Brand, who announced his intention to step down this month. Burris joins the retailer from GNC , where he has served as CEO since February 2021 , leading a successful restructuring under new ownership. Burris brings more than 25 years’ experience leading consumer-focused retail brands, including Abercrombie & Fitch, Hollister, DKNY, Karl Lagerfeld Paris, Calvin Klein Performance, Wilsons Leather and GH Bass & C

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In-stock levels, grocery prices, and AI in retail - Weekly Snacks #48

Tokinomo

Campaign corner Smart Jar. Hellmann's, a popular mayonnaise brand, has released a new product called "Hellmann's Smart Jar." This jar is designed to fight food waste by using a built-in thermometer to tell users if their fridge is too warm, which can cause food to spoil faster. The Smart Jar also features a label that changes color if the contents inside are starting to spoil.

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Starbucks ordered to reopen stores after ‘egregious’ violations of labor laws

Retail Wire

A federal administrative judge has ordered Starbucks to reopen closed stores and to reimburse back pay and pay damages to employees who lost jobs due to union organizing. Judge Michael A. Rosas wrote that Starbucks acted with “a general disregard for the employees’ fundamental rights” as guaranteed under federal labor law. Starbucks spokesman Andrew Trull said the company disagreed with the ruling and is considering “all options to obtain further legal review.

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size? expands across the Midlands with three brand-new stores opening on Monday

Retail Focus

Street-fashion retailer size? is opening three new concept stores across the Midlands on Monday 3 rd April. These three new stores represent the expansion of size? following successful store openings in Liverpool and Stockholm in 2022, which align with the retailer’s design direction of paying homage to the history and architecture of the local areas.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Buy Now, Pay Later: What Is It & How Does It Work

Wiser

Picture this: a shopper is doing some browsing online and adds something a little pricey to their cart. It’s an item that they’d really like to have, but it’s not quite a necessity. They get this close to completing their purchase, but there’s something stopping them—it’s just too big of an expense right now. This back and forth continues until maybe eventually they buy it, or maybe it ends with every online retailer’s biggest fear— they abandon their cart.

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Roughly three in four Australians buy preloved clothing, survey finds

Inside Retail

Research by Reluv, an online fashion retailer, in partnership with Monash University students, has revealed that about 75 per cent of Australians purchased used clothing last year. According to their Fashion Resale Report 2022, economic considerations follow sustainability as the primary two motivators of second-hand clothing purchases. The study found that 73 per cent of Australians said they purchase pre-owned apparel, 80 per cent believe they wear less than 60 per cent of their wardrobe, and

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Reports: Walmart Eliminating Hundreds of Jobs at Five Fulfillment Centers

Retail TouchPoints

Walmart is reportedly eliminating hundreds of jobs at five ecommerce fulfillment centers, according to Reuters and CNBC. Affected employees have been asked to find jobs at other Walmart locations within 90 days as the company makes cuts “to better prepare for the future needs of customers,” according to a company spokesperson. “This decision was not made lightly, and we’re working closely with affected associates to help them understand what career options may be available at other Walmart locat

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Brand loyalty tactics for FMCG brands

Tokinomo

In this competitive industry, it’s crucial to maintain your loyal customers. Nowadays, shoppers have so many options to choose from and it’s getting harder to achieve brand loyalty. In this article, we are going to share the most important brand loyalty tactics you can use to maintain your loyal customers.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Instacart’s sales and profit margins jump ahead of IPO

Retail Wire

Instacart reported that its revenues jumped more than 50 percent in the fourth quarter, and its profit margins rose more than 80 percent. The delivery service is reportedly closer to filing an initial public offering of its stock.

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Polestar chooses Cribbs Mall as the location for its first showroom in the South West

Retail Focus

Polestar, the electric car manufacturer, has agreed to lease a 2,495 sq ft unit on a 10-year lease at Cribbs Mall, Bristol. The site will be its first in the South West and its fifth in the UK, as it seeks to continue its expansion and encourage more people to choose electric vehicles. The new Polestar showroom, named Polestar Cribbs, will feature its range of electric cars including the sports car/grand tourer Polestar 1, the compact executive car Polestar 2 and the recently launched mid-size l

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Kith creates "industrial ambiance" for its Williamsburg store

Dezeen

American clothing brand Kith has created a flagship store in Williamsburg , Brooklyn, that uses brick, wood and steel to reference the industrial history of the neighbourhood. Designed by Kith 's founder Ronnie Fieg and the brand's in-house team of architects, the Williamsburg location is located in the Gensler -designed 25 Kent Plaza office building, where Kith also has its corporate offices.

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Retail vacancy rates fall across Australian CBDs

Inside Retail

Australian CBD retail vacancy rates showed a “lagged recovery” in the second half, and business confidence is running high, according to new CBRE data. The realtor assessed 5347 retail outlets across Sydney, Melbourne, Brisbane, Perth and Adelaide and found that retail vacancy rates have tightened by 13.9 per cent. CBRE’s Australian head of retail research, Kate Bailey, said that despite “heightened cost of living pressures”, there was a “healthy level” of discretionary spending during the secon

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Half Price Books Implements New Solution to Tie Digital Ads to Store Traffic

Retail TouchPoints

Half Price Books has partnered with Reveal Mobile to utilize its geofencing and digital campaign measurement platform to optimize its marketing efforts. The retailer will tap into Reveal’s Visit Local solution to measure incrementality from paid social and programmatic campaigns, create and activate custom audiences based on places consumers shop and understand store-level analytics such as visitor volume, frequency and competitive analysis. “Visit Local will provide Half Price Books with

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e-Grocery, Sustainability, and In-store merchandising - Weekly Snacks #47

Tokinomo

Campaign Corner From farm to bag. Lay’s wants to show consumers that their chips are made out of real potatoes from local farms. In a new commercial, a female speaker informs us that Lay's potato chips are produced using genuine potatoes obtained from more than 100 farms across the United States. To demonstrate her claim, she starts placing flags bearing Lay's logo on a map, and each flag represents a specific farm she mentions.

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Corporations offer on-site childcare to attract and retain workers

Retail Wire

A small and growing percentage of companies have begun offering on-site childcare to attract new workers and retain valuable employees. “It’s one of our top attraction and retention tools,” said Judy Fennimore, vice president of benefits at Marriott International.

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Sephora UK Opens Its First Physical Store in Westfield White City, London

Retail Focus

SEPHORA, the global beauty retailer, has opened its first physical store in the UK at Westfield White City in West London. Customers, who had eagerly awaited the opportunity to shop in-store after the unprecedented demand following the launch of its website and app last autumn, can now enjoy a retail space spanning over 6,000 square feet. The store boasts next-generation design features that enhance the retail experience for customers, including soft geometric shapes, ambient lighting, textured

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia