Graff Retail

SEPTEMBER 30, 2014

It will come as no surprise to good retailers everywhere, but the results of a recent, long-term study highlight the importance of relevant, thorough, sustained employee training. In fact, the specific conclusion of this research was that “Firms’ investment in employee training is the single most powerful predictor of future financial performance …”.

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Retalon

SEPTEMBER 29, 2014

Originally Published on PA Times. In the past 5 years there have been several trends that have changed the way retailers operate their businesses. Many of them have to do with how consumers use technology to make a purchase. Pure e-commerce retailers have gained momentum causing brick-and-mortar retailers to re-think and re-design their online channels.

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Graff Retail

SEPTEMBER 30, 2014

On a recent trip to the mall, we were less than impressed with the level of service out there. But, wrapped in every story, good or bad, is a great lesson, so we just had to share. As you read through these tales of horror and woe, pray that it wasn’t you we observed playing […].

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Graff Retail

SEPTEMBER 30, 2014

We’ve all been there. Don’t want to make that tough decision till we have ‘all the facts’ Once we get the latest update/results/analysis/research we’ll be in a much better position to make the right call. Isn’t that what the professionals do? Wrong! The best leaders understand and accept that they’ll never have all the […].

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Customer Experience

Graff Retail

SEPTEMBER 30, 2014

At this stage of the game, most retailers understand the need to invest in employee training if they are going to be successful (or even just survive!). Yet many have also carried the expense of programs that simply did not produce the results they were looking for. So before we make any training solution recommendations […].

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Graff Retail

SEPTEMBER 30, 2014

Is finding and developing the ‘right’ store staff such a big deal? Doesn’t your format and merchandise do all the real selling, while employees are just there to receive your customer’s cash? Before you get too far down this line of thinking, consider the following list of questions, designed to challenge your assumptions: If three […].

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