June, 2024

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Viral Video Sparks Concerns Over Walmart’s Watermelon Quality

Retail Wire

A Walmart customer has recently taken the internet by storm with a TikTok video showcasing an unusual watermelon she purchased from the retail giant. The video, shared by Gabriela (@gabrielanailsnmakeup), has accumulated over 5 million views as of Saturday evening, sparking widespread curiosity and concern among viewers.

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Meet Our 40 Under 40 Winners of 2024

Retail TouchPoints

For the fourth year, Retail TouchPoints and Design:Retail are revealing a new class of emerging leaders worth knowing. The 40 Under 40 Awards and its winners represent the diversity of the retail industry and its various players: brands, technology vendors, agencies and consultancies, and design firms. And at the brand level, we have the honor of spotlighting executives from both established legacy retailers as well as emerging direct-to-consumer brands.

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Here comes the Gen Z bride

Inside Retail

From acquiring an engagement ring to buying a wedding dress, few life events are as rife with retail opportunities as planning and hosting a wedding. Last year, the average wedding cost around US$38,000. In 2019, that number was US$28,000, reports The Knot, a global technology company that provides content, tools, products and services for couples planning weddings.

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UK retail sales to EU plunge post-Brexit

Retail Gazette

British retail sales to the EU have plummeted £6bn since Brexit, despite a flourishing European ecommerce market, new research has found. While online retail is estimated to add £323bn of annual sales to EU economies, trade frictions from Brexit-related complexities are limiting this sales opportunity for UK brands and retailers, according to findings by Retail Economics and Tradebyte.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Exploring the Potential of Intelligent Document Processing in Healthcare

Mulesoft

Discover how Intelligent Document Processing (IDP) can revolutionize your healthcare organization by automating data handling and enhancing operational efficiency. The post Exploring the Potential of Intelligent Document Processing in Healthcare first appeared on MuleSoft Blog.

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Retail Value Chain: Understanding Its Importance for Business

Tokinomo

The retail value chain is a crucial concept that businesses must understand in order to succeed in today's competitive marketplace. By comprehending the intricacies of this chain, organizations can identify opportunities for growth and leverage them to their advantage. In this article, we will explore the various components of the retail value chain, discuss its significance for business, delve into the challenges faced in managing it, and highlight strategies to optimize its efficiency.

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Walgreens to Offer Free HIV and STD Testing at 550 Stores

Retail TouchPoints

For its National HIV Testing Day event on June 27, Walgreens will provide free testing for HIV and other STDs at a record 550 stores. No appointment is needed to get the tests, which typically provide results in 20 minutes or less, at any of these participating Walgreens stores. The retailer, which has been working with Greater Than HIV , a public information initiative of KFF , since 2011, has provided more than 82,000 free HIV tests through the in-store program, including more than 15,000 self

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Prezzee sets revenue record as membership reaches 4 million

Inside Retail

Digital gift card platform Prezzee has more than tripled its sales for the 18 months ended December 2023, according to its financial report lodged with the Australian Securities and Investments Commission. Card sales during the period grew 205 per cent from $1.1 billion to $3.4 billion, while revenue jumped 178 per cent from $58 million to $161 million.

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Drummond Golf put up for sale after 22 years

Inside Retail

The owners of Australia’s biggest golf retailer Drummond Golf are looking to sell the company after 22 years of ownership. Lion Advisory has been hired to assist in the sale process, which includes 100 per cent of Drummond Golf’s master franchise, the Big Swing Golf master franchise, and an e-commerce business. Other assets include Drummond’s interests in 17 company-owned stores and its 66 per cent shareholding in wholesale golf company Golf Works.

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Myer seeks to merge with Premier Investments’ Apparel Brands

Inside Retail

Department store group Myer has proposed to combine its business with Premier Investments’ Apparel Brands, comprising Just Jeans, Jay Jays, Portmans, Jacqui E and Dotti. The proposal is non-binding, indicative and conditional. Myer proposes an all-scrip merger in which it would acquire Premier’s Apparel Brands – previously called the Just Group before Premier acquired the business in 2008 – in exchange for the issue of new Myer shares to Premier.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Keys for Achieving Sustainability in Retail Supply Chains

Retail TouchPoints

In today’s global economy, the demand for sustainable business practices is rising, particularly in the retail industry. Consumers are increasingly aware and conscious of the social, environmental and human rights impacts of their purchases, prompting retailers to rethink their supply chain strategies. The recent EU-wide legislative changes also are affecting companies worldwide that trade with the EU.

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Kohl’s Expands Return Services for Additional Brands and Retailers

Retail TouchPoints

Kohl’s has added brands including Carhartt, Hanes and Levi’s to its newly christened in-store returns service, The Return Drop @ Kohl’s. The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide. Kohl’s has years of experience in this area; the retailer partnered with Amazon in 2017 to accept returns for the ecommerce giant, expanding the service chainwide in 2019.

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National Smoothie Day Deals

Retail Wire

As the summer season begins to heat up, many people will opt to cool down and enjoy a delicious treat with a refreshing smoothie.

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Is the customer always right? Putting the power of brand communities to the test

Inside Retail

In retail, it’s generally understood that “the customer is always right,” and businesses that can effectively tap into this advice, regardless of their product or service offering, are said to be best placed for success. Investing in customer service channels and technology can be a costly practice, but to quote another popular phrase, “You have to spend money to make money.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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City Chic sells Avenue to US retail group

Inside Retail

ASX-listed City Chic Collective has agreed to sell America plus-size apparel brand Avenue Stores to US-based FullBeauty Brands for an undisclosed amount. With a history dating back more than 40 years, Avenue offers plus-size clothing to value-conscious women aged 25 to 55. The company closed its 220+ stores across 35 US states in 2019, and currently operates as an e-commerce business.

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Krispy Kreme & ‘Friends’ Doughnut Collaboration: What We Know

Retail Wire

Here's everything we know about the Krispy Kreme and "Friends" collaboration.

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Walmart Adds Digital Shelf Labels, AI Shopping Assistant as Part of ‘Retail Renaissance’

Retail TouchPoints

Walmart has unveiled a slate of new tech innovations as part of its “Retail Renaissance,” which the company said is aimed at “meeting customer demand with adaptive retail, innovations that intuitively fit into customers’ lives as they seamlessly move across platforms and places.” The new tech includes the rollout of digital shelf labels at all 2,300 U.S. stores by 2026, testing of a Gen AI-powered digital shopping assistant and the integration of drone delivery into its app. “Driven by our

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Marketing Reset: How to Reach Customers Without Third-Party Cookies

Retail TouchPoints

The era of third-party cookies is at an end. In January, Google Chrome restricted third-party cookies for 1% of users and plans to ramp up restrictions to 100% of users by 2025. Full-fledged fingerprinting around the internet is depreciating, and marketers and customers alike will soon notice, particularly in the retail and ecommerce space. With today’s emphasis on privacy, third-party cookie deprecation will inevitably impact your brand, marketing strategy and customers.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Execs from Target, Hy-Vee and Five Below Top 2024 Retail Innovator Award Winners List

Retail TouchPoints

In the simplest terms, an innovator is someone who creates or introduces something new. But in the world of retail, innovators have the power and potential to do so much more: they drive cutting-edge tech implementations, unlock new revenue opportunities and help drive a brand into a new era of relevance and impact. This year’s Retail Innovator Award winners represent all of this — and more.

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‘Systematic failure’: 85 Degrees franchisor fined $1.44 million for wage theft 

Inside Retail

The franchisor of the 85 Degrees cafe chain in Australia has been fined $1.44 million for underpayments at its franchisee outlets in Sydney. 85 Degrees Coffee Australia, which operated 85 Degrees-branded outlets in NSW and the ACT, was charged for “systematic failure to ensure compliance within its franchise network”, according to the Fair Work Ombudsman (FWO).

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How Data and AI are Driving More Sustainable Retail Sourcing

Retail TouchPoints

Consumers’ calls for sustainability have never been louder. A record 78% of consumers now say sustainability is important , and these shoppers increasingly are holding companies accountable not only for their direct operations, but also for the environmental and social impact of their entire supply chain. Those hardening consumer preferences, along with heightening scrutiny of retail operations from governments and investors, are rapidly pushing businesses to seek innovative solutions that ensur

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Exclusive: Thriftbooks Launches Book BuyBack Program to Source In-Demand Titles

Retail TouchPoints

Online book reseller Thriftbooks Global has added a new inventory stream, beyond the library, charity and donation center castoffs that make up the bulk of its merchandise — its own customers. The company has launched a BuyBack program that allows customers to sell books directly to Thriftbooks, earning either money or store credit in return. A user’s “SellBack Shelf” from the program’s beta version.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Piccolo Me appoints new group GM

Inside Retail

Piccolo Me has appointed David Ciantar as its new group general manager, effective 7 July, 2024. Ciantar moves to the cafe chain with more than 30 years of franchising and senior management experience. He has held senior key roles at McDonald’s Australia, Pizza Hut, Gloria Jeans Coffees, Telstra, Pirtek, Aramex, and Anytime Fitness. Most recently Ciantar was a senior executive at consultancy firm Franchise Ready.

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Adore Beauty acquires Blue Mountains beauty label Ikou for $25 million

Inside Retail

Adore Beauty has agreed to acquire Blue Mountains-based beauty and wellness brand Ikou for $25 million. Ikou has more than 300 products across organic skincare, bath and body, home fragrance, herbal tea and spa lifestyle accessories categories. The brand also claims its products are organic, Australian-made, and cruelty-free. Ikou is profitable and debt-free and forecasts a revenue of $8.1 million and earnings before interest, taxes, depreciation, and amortisation (EBITDA) of $2 million by the e

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Nationwide Dog Treat Recall Over Metal Contamination Concerns

Retail Wire

The U.S. Food and Drug Administration (FDA) has issued a nationwide warning to dog owners following a recall of dog treats that may be contaminated with metal objects. The voluntary recall affects 3,551 bags of Green Tripe dog treats produced by Virginia-based TDBBS LLC, sold under the "Barkworthies" and "Best Bully Sticks" brand labels. These treats were available in retail outlets and online across the U.S. from February 2024 to May 2024.

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Grubhub Adds First National Grocery Partner — Albertsons Companies

Retail TouchPoints

Nearly 1,800 Albertsons Companies stores are joining the Grubhub Marketplace for delivery, including the Albertsons , Safeway , Vons , Jewel-Osco , Shaw’s , Acme and Tom Thumb banners. The deal marks Grubhub’s first national grocery deal following its partnership with Mercato , a marketplace for independent grocers. Albertsons Cos. customers will now be able to schedule delivery of their grocery orders through the Grubhub app and website and via the Grubhub+ loyalty program, which provides

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Toys ‘R’ Us Celebrates its Renaissance with New AI-Generated Origin Film

Retail TouchPoints

Using Sora, a new text-to-video tool from OpenAI that has not yet been released to the public, Toys ‘R’ Us Studios and creative agency Native Foreign have created a short video telling the story of Toys ‘R’ Us founder Charles Lazarus and his idea that transformed toy stores, including the appearance of beloved mascot Geoffrey the Giraffe in a dream.

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Pokemon launches online stores for Australia, New Zealand

Inside Retail

Pokemon Center will open online stores in Australia and New Zealand, giving customers a more convenient option to purchase Pokemon items. Pokemon Center, a retail chain offering a wide range of Pokemon products, is currently available in the US, Canada and the UK. It offers Pokemon trading card games and other products imported from Japan including collectible figures, apparel and accessories The platforms will also include collaborations with Squishmallows and Funko; licenced clothes and access

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Concerns Rise With Instagram Users About AI Extracting Their Photos

Retail Wire

Instagram feeds are now filled with unfamiliar messages claiming users' ownership of their posts and images, past and future.

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Chatime Australia boss appointed global CEO

Inside Retail

Chatime Group Australia CEO Carlos Antonius is taking on the newly-created global CEO position from 1 July 2024. Worldwide Chatime has more than 1,500 locations and in his new role Antonius will oversee the bubble tea brand’s development, with a target of nearly-doubling the footprint with 1000 more outlets within three years. The appointment to global CEO comes as Chatime’s new brand refresh initiative rolls out internationally.

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From Rigid To Resilient: Why Enterprises Need Modular Commerce Now

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.