Retail TouchPoints
SEPTEMBER 12, 2024
Still-potent economic uncertainty is encouraging consumers to be savvier as they browse and buy. But while there may be more price comparing and deal hunting this holiday season, consumers will still expect stellar experiences as they browse and buy across channels. Retail TouchPoints interviewed 12 experts who shared their predictions for the 2024 holiday season.
Inside Retail
SEPTEMBER 29, 2024
Mosaic Brands will “wind down” five of its brands to focus on its other five businesses as it struggles to remain afloat due to operational issues. The brands to be wound down are Rockmans, Autograph, Crossroads, W Lane and BeMe, as part of what Mosaic Brands CEO Erica Berchtold calls a Focus on Core plan. This will allow the company to capitalise and invest in Millers, Noni B, Rivers, Katies, and its standalone online Mosaic marketplace. “Each of those core brands will have a
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Retail Gazette
SEPTEMBER 15, 2024
Asda chair Lord Rose has urged the Government to reform the benefits system to get more people into work. According to the Office for National Statistics, 2.8m people of working age say long-term sickness means they are unable to work, up from 2.2m before the pandemic. Lord Rose, a former M&S boss and Ocado chair, told The Telegraph: “We must increase productivity.
Retail Wire
SEPTEMBER 29, 2024
The United States Maritime Alliance (USMX) is in urgent negotiations with the International Longshoremen’s Association (ILA) to prevent a strike that could disrupt U.S. cargo movement.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail Dive
SEPTEMBER 9, 2024
The bankrupt home improvement company, previously Lumber Liquidators, has inked a deal to be acquired by F9 Investments, its largest shareholder.
Tokinomo
SEPTEMBER 1, 2024
Campaign corner Smells like…Mayo? You know those great commercials for perfumes in which a celebrity goes on the mountain, then on the ocean while explaining how great it is to be free? Well, this is not that for sure. What if we were to tell you that Hellmans is launching a Mayo-inspired fragrance? With Will Levi’s help, Hellmans created a commercial that seems to mock all perfume commercials ever made in which Levi is presenting his No 8 fragrance.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
SEPTEMBER 18, 2024
Household goods retailer Harvey Norman is facing a class action for allegedly selling unnecessary and worthless extended warranties to customers. The extended warranty, called ‘Product Care’, is sold with products such as electronics and white goods, claiming to provide extra protection to consumers who experience faulty products. However, Echo Law’s class action alleges that the warranty offers no value to consumers, as the protection it provides is no more than the rights and
Retail Wire
SEPTEMBER 29, 2024
The "Shark Tank" star is the founder of KIND Snacks & the Builders Movement.
Retail TouchPoints
SEPTEMBER 11, 2024
Nearly 15% of all retail sales were returned in 2023 — and 75% of consumers cited fit as the main reason why. As a result, brands and retailers of all sizes are implementing new tools, both in stores and online, to not only reduce returns but also to help customers find their ideal apparel and footwear sizes faster and easier. Fortune Business Insights found that fit technology (also known as virtual fitting room or virtual try-on tech) is exhibiting a compound annual growth rate of 20.3% and is
Retail Wire
SEPTEMBER 2, 2024
Small Pet Select has launched what it claims to be the most environmentally friendly cat litter on the market, made from hemp.
Speaker: David Worrell, CFO, Author & Speaker
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Retail TouchPoints
SEPTEMBER 19, 2024
Coachtopia , the Coach sub-brand dedicated to circularity in fashion, has partnered with resale marketplace Poshmark and digital ID technology Eon to simplify the resale process of its upcycled products. Coachtopia items are already equipped with an embedded NFC-powered digital passport from Eon, and this new partnership will allow consumers to resell those items on Poshmark with the click of a button.
Retail Wire
SEPTEMBER 16, 2024
McDonald's is offering another discount promotion.
Inside Retail
SEPTEMBER 16, 2024
KFC has opened its 800th restaurant in Australia – at southwest Sydney’s Oran Park. “We have been the fastest growing quick-service restaurant in Australia over the past six years, opening over 140 restaurants and enjoyed a record-breaking 2023, opening 34 new locations in Australia,” said Kristi Woolrych, GM of KFC South Pacific. “We are focused on creating an unmatched customer experience, and we look forward to continued growth and feeding more KFC fans nationwide.R
Retail Wire
SEPTEMBER 20, 2024
Delta Air Lines is concerned about the growing problem in the Middle East.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail Wire
SEPTEMBER 18, 2024
Burger King is encouraging customers to pick a new Whopper flavor.
Inside Retail
SEPTEMBER 5, 2024
Thrift retailer Savers has opened a boutique thrift store on Oxford Street, Darlinghust in Sydney – the first of its kind in Australia. The thrift store opening comes three months after Savers expanded into the suburb of Hoxton Park Prestons. “We’re excited to introduce Sydney shoppers to our first-ever Australian boutique store, a unique concept that takes our Thrift Proud movement to the next level,” said Michael Fisher, Savers Australia MD. “The new store will not only
Inside Retail
SEPTEMBER 1, 2024
Plant-based burger chain Flave, launched by ex-Zambrero CEO Stuart Cook, has closed down. Stuart and Samantha Cook launched the vegan fast-food brand amid rapid growth in the plant-based food market and had plans to franchise the chain. However, the two Bondi stores were temporarily closed mid-2023. A shift in consumer habits has been blamed for the brand’s difficulties.
Retail TouchPoints
SEPTEMBER 4, 2024
In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them. Case in point: one study found that a staggering 76% of consumers will stop doing business with a company after just one poor experience.
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
Retail Wire
SEPTEMBER 21, 2024
Chili's cross-promotion might benefit X more than the brand.
Retail TouchPoints
SEPTEMBER 6, 2024
Over the past 10 years, Prime Day has become a critical sales event for brands, especially for the countless small- and medium-sized sellers that rely on Amazon to grow their businesses. But Prime Day’s impact has permeated the entire retail industry, with direct competitors like Target and Walmart launching their own midsummer sales holidays and brands designing their own unique campaigns to ride the wave of consumer intent.
Retail TouchPoints
SEPTEMBER 27, 2024
American Eagle has filed a lawsuit against Amazon , claiming the ecommerce giant has used and manipulated trademark branding for its Aerie and Offline by Aerie lines to deceive online shoppers. The retailer is seeking a tripling of its actual damages, punitive damages and demanding that Amazon cease further infringements, according to CNBC. In the lawsuit, which was filed in a Manhattan federal court earlier this week, AEO claimed Amazon participated in “flagrant, unauthorized use” of the Aerie
Retail Wire
SEPTEMBER 26, 2024
Dockworkers across ports from Maine to Texas are poised to strike early Tuesday, threatening what could be one of the most economically disruptive labor actions in decades.
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AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
Retail TouchPoints
SEPTEMBER 24, 2024
As the CTV landscape continues on its path of rapid growth since the pandemic, with giants like Netflix launching ad tiers, players like Walmart entering the space through M&A and streamers doubling down on global expansion, new challenges and opportunities are emerging. If you’re looking to experiment and thrive in the CTV space, here are three tactics for optimizing success: Crafting the Most Effective Targeting Strategy In order to get consumers to look up from their phones during a comme
Retail TouchPoints
SEPTEMBER 24, 2024
With the unofficial start to the holiday shopping season ( Amazon ’s Fall Prime Day Oct. 8 and 9) just around the corner, and consumer confidence wobbly at best, Amazon isn’t the only retailer hoping to capture some early holiday spending next month. Target , Walmart , Best Buy , Big Lots and Michaels all have announced plans for early season sales set to take place well before the traditional Black Friday kickoff to holiday shopping.
Retail Wire
SEPTEMBER 22, 2024
Walmart is celebrating Christmas (and other holidays) early this year.
Retail TouchPoints
SEPTEMBER 26, 2024
Big Lots is moving full steam ahead despite its recent bankruptcy filing and sale. In addition to bringing back its “Black Friday Fridays” weekly holiday deals , the retailer is launching a new affiliate program to “build on its organic and grassroots popularity with bargain-savvy creators and publishers on social media and beyond.” Big Lots Fights its Way Back Big Lots has struggled to find its footing since the pandemic, with recent factors such as high inflation and interest rates continuing
Speaker: Ethan Woolley, Director at Kharon
This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia
Retail TouchPoints
SEPTEMBER 24, 2024
Through the remainder of 2024 and into 2025, Kay Jewelers plans to enhance its retail store design and customer experience. The retailer will add dedicated customization and collaboration areas in stores that are designed to provide personal, full-service experiences and are capable of hosting wedding parties, friend groups and “any other consumers looking to create memories that last,” according to a company press release.
Inside Retail
SEPTEMBER 22, 2024
Woolworths and Coles are facing charges from the Australian Competition and Consumer Commission (ACCC) for allegedly misleading customers about the discounted pricing of their products. The ACCC alleged that the supermarkets increased the prices of the products by 15 per cent for a brief period before being subjected to Woolworths’ ‘Prices Dropped’ and Coles’ ‘Down Down’ promotions.
Retail TouchPoints
SEPTEMBER 17, 2024
Customers will now be able to earn Stitch Fix credit for “gently worn” apparel items they give back to the brand via ThredUp ’s Resale-as-a-Service (RaaS) functionality. Shoppers can visit this page to generate a prepaid shipping label and send their apparel, shoes and accessories to ThredUp, earning Stitch Fix credit for any items that sell. “At Stitch Fix, our mission is to help people discover the styles they will love that fit perfectly so they always look and feel their best,” said Debbie W
Retail Wire
SEPTEMBER 16, 2024
Wendy's is quickly emerging as the winner of the "fast-food wars.
Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón
Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.
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