Retail TouchPoints
SEPTEMBER 12, 2024
Still-potent economic uncertainty is encouraging consumers to be savvier as they browse and buy. But while there may be more price comparing and deal hunting this holiday season, consumers will still expect stellar experiences as they browse and buy across channels. Retail TouchPoints interviewed 12 experts who shared their predictions for the 2024 holiday season.
Inside Retail
SEPTEMBER 29, 2024
Mosaic Brands will “wind down” five of its brands to focus on its other five businesses as it struggles to remain afloat due to operational issues. The brands to be wound down are Rockmans, Autograph, Crossroads, W Lane and BeMe, as part of what Mosaic Brands CEO Erica Berchtold calls a Focus on Core plan. This will allow the company to capitalise and invest in Millers, Noni B, Rivers, Katies, and its standalone online Mosaic marketplace. “Each of those core brands will have a
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Retail Gazette
SEPTEMBER 15, 2024
Asda chair Lord Rose has urged the Government to reform the benefits system to get more people into work. According to the Office for National Statistics, 2.8m people of working age say long-term sickness means they are unable to work, up from 2.2m before the pandemic. Lord Rose, a former M&S boss and Ocado chair, told The Telegraph: “We must increase productivity.
Retail Wire
SEPTEMBER 29, 2024
The United States Maritime Alliance (USMX) is in urgent negotiations with the International Longshoremen’s Association (ILA) to prevent a strike that could disrupt U.S. cargo movement.
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Retail Dive
SEPTEMBER 9, 2024
The bankrupt home improvement company, previously Lumber Liquidators, has inked a deal to be acquired by F9 Investments, its largest shareholder.
365 Retail
SEPTEMBER 1, 2024
Driven by fast technology adoption, the retail sector is changing fundamentally. Among the most important developments changing the retail scene is the Internet of Things (IoT). With its network of linked devices, IoT is not only improving retail operations but also altering the customer experience in ways unthinkable a few years ago. From tailored shopping experiences to simplified inventory control , IoT is leading in producing what we now call “smart stores.” This paper investigat
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Inside Retail
SEPTEMBER 18, 2024
Household goods retailer Harvey Norman is facing a class action for allegedly selling unnecessary and worthless extended warranties to customers. The extended warranty, called ‘Product Care’, is sold with products such as electronics and white goods, claiming to provide extra protection to consumers who experience faulty products. However, Echo Law’s class action alleges that the warranty offers no value to consumers, as the protection it provides is no more than the rights and
Retail Gazette
SEPTEMBER 6, 2024
Primark boss George Weston revealed the shoplifting epidemic is costing the fashion retailer more in losses than it pays in business rates. The chief executive of owner Associated British Foods told The Sun that theft in the retailer’s stores had become “socially acceptable”, adding that the perpetrators were “facing no consequences”. “The cost of shoplifting is now bigger than our bill for rates,” he said.
Retail Wire
SEPTEMBER 26, 2024
Dockworkers across ports from Maine to Texas are poised to strike early Tuesday, threatening what could be one of the most economically disruptive labor actions in decades.
Retail Dive
SEPTEMBER 23, 2024
Amid a high-profile backlash, many businesses are scrutinizing their policies. But the vast majority end up sticking with DEI, in part because it’s key to growth.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Hyken
SEPTEMBER 17, 2024
My friend Norman Beck sends me interesting articles and stories on a regular basis. Recently, he shared the story of a wealthy customer who entered a luxury store and asked to see a $25,000 chess set. The customer wasn’t dressed well, and the salesperson made the assumption that she couldn’t afford to buy it. The customer walked away, but before leaving the store, she visited the owner’s office, who also happened to be a close friend.
Retail TouchPoints
SEPTEMBER 11, 2024
Nearly 15% of all retail sales were returned in 2023 — and 75% of consumers cited fit as the main reason why. As a result, brands and retailers of all sizes are implementing new tools, both in stores and online, to not only reduce returns but also to help customers find their ideal apparel and footwear sizes faster and easier. Fortune Business Insights found that fit technology (also known as virtual fitting room or virtual try-on tech) is exhibiting a compound annual growth rate of 20.3% and is
Inside Retail
SEPTEMBER 16, 2024
KFC has opened its 800th restaurant in Australia – at southwest Sydney’s Oran Park. “We have been the fastest growing quick-service restaurant in Australia over the past six years, opening over 140 restaurants and enjoyed a record-breaking 2023, opening 34 new locations in Australia,” said Kristi Woolrych, GM of KFC South Pacific. “We are focused on creating an unmatched customer experience, and we look forward to continued growth and feeding more KFC fans nationwide.R
Retail Gazette
SEPTEMBER 30, 2024
Frasers Group has made a bid for embattled Mulberry as it blasted the luxury retailer for not informing it about its plan to raise more funds. The Mike Ashley-controlled group, which owns 37% of Mulberry’s shares, said it is “ exceptionally concerned” as the luxury retailer’s auditors flagged there was “material uncertainty related to going concern” on Friday.
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Retail Wire
SEPTEMBER 15, 2024
Just days ago, a Boeing strike brought the commercial airline's production to a halt when approximately 33,000 workers, predominantly in Washington state, walked off the job. The strike followed the rejection of a proposed four-year agreement between Boeing and the International Association of Machinists (IAM) union. This marked the first strike at Boeing since 2008.
Retail Dive
SEPTEMBER 16, 2024
Personalization doesn’t end on the website or app. Customers are looking for personalized assistance from in-store associates and customer service agents as well, an Incisiv and Talkdesk study found.
Hyken
SEPTEMBER 10, 2024
In a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove , who said, “Companies that put their customers at the center are the companies that are outperforming their competition.” Who would disagree with that statement? Well, Heather Quick Ginevan did, and she included a great explanation in just one sentence.
Retail TouchPoints
SEPTEMBER 5, 2024
AI is the latest massively disruptive technology making waves for businesses everywhere. But it’s not quite new to retailers. They’ve been leveraging AI for a number of years in the form of chatbots, product recommendation engines, self-checkouts and many other use cases. However, with the advent of generative AI, things are changing quickly today. Even many tech-savvy retailers are struggling to keep up.
Speaker: Igli Laci, Strategic Finance Leader
In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a
Inside Retail
SEPTEMBER 22, 2024
Woolworths and Coles are facing charges from the Australian Competition and Consumer Commission (ACCC) for allegedly misleading customers about the discounted pricing of their products. The ACCC alleged that the supermarkets increased the prices of the products by 15 per cent for a brief period before being subjected to Woolworths’ ‘Prices Dropped’ and Coles’ ‘Down Down’ promotions.
Retail Gazette
SEPTEMBER 30, 2024
Dobbies has launched a restructuring plan, which will see it close 17 unprofitable stores, as it aims to “address historically uneconomical rent costs and ensure a return to sustainable profitability” The garden centre will close 11 mainline sites and six Little Dobbies stores, all of which are unprofitable, with 465 of its 3,600 employees impacted.
Retail Wire
SEPTEMBER 30, 2024
Wendy's original location faced financial challenges that led to its closure, but the brand is now revitalizing interest with a strategic $1 Frosty ad campaign targeting competitors.
Retail Dive
SEPTEMBER 19, 2024
Retailers are investing in digital marketing to reach the younger generation as the group turns to generative AI and influencer recommendations for gift ideas.
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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.
365 Retail
SEPTEMBER 27, 2024
LK Bennett has opened a new flagship store in the heart of West London’s luxury retail district. Located on the prestigious Brompton Road , this opening marks a significant chapter for the brand as it continues to re-establish its position in the competitive landscape of high-end British fashion. The Knightsbridge store is expected to become a flagship location for the brand, alongside its New Bond Street outlet.
Retail TouchPoints
SEPTEMBER 30, 2024
For the 13 th time since 2009, when it first instituted its own “minimum wage” well above the federal minimum, Hobby Lobby has boosted pay for its full-time workers. The increase to $19.25 per hour will take effect Oct. 1, 2024. The move by the arts and crafts retailer, which operates more than 1,000 stores, follows pay increases by both Amazon and Sam’s Club announced earlier this month.
Inside Retail
SEPTEMBER 20, 2024
Total Tools has suffered a major data leak that is believed to have impacted 38,000 customers following a cyber attack. The breach affected customers’ names, Total Tools passwords, credit card information, emails, and shipping addresses. “The cyber incident has illegally compromised certain personal information, however Total Tools is confident that the cause of this incident has been removed from its website,” said Richard Murray, Total Tools CEO. “In addition to contact
Retail Gazette
SEPTEMBER 5, 2024
John Lewis is bringing back its ‘Never Knowingly Undersold’ price promise two years after it was scrapped, as it reaffirms its commitment to quality products, brilliant service and competitive prices. Starting from Monday (9 September), the department store will price match its products in store and online to those across 25 major retailers, including M&S, Next, Boots and AO.com.
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Retail Wire
SEPTEMBER 8, 2024
Apple will be hosting their newest event tomorrow on their Apple website at 10 a.m. PT. Although the main location will be on the company campus at the Steve Jobs Theater, the website is streaming the presentation.
Retail Dive
SEPTEMBER 19, 2024
Elliott Hill, who served as president of consumer and marketplace before retiring in 2020, will rejoin the sportswear giant in the top spot, while John Donahoe retires.
365 Retail
SEPTEMBER 27, 2024
To celebrate the exciting launch of Prada Beauty on LOOKFANTASTIC , the brand is embarking on a nationwide tour with a luxury, interactive pop-up experience. Designed in collaboration with Prada Fashion, this tour promises a fully immersive experience that blends Prada’s signature style with their highly anticipated beauty line. Traveling to four major UK cities, the pop-up invites consumers to explore Prada Beauty in an engaging and experiential environment.
Retail TouchPoints
SEPTEMBER 24, 2024
With the unofficial start to the holiday shopping season ( Amazon ’s Fall Prime Day Oct. 8 and 9) just around the corner, and consumer confidence wobbly at best, Amazon isn’t the only retailer hoping to capture some early holiday spending next month. Target , Walmart , Best Buy , Big Lots and Michaels all have announced plans for early season sales set to take place well before the traditional Black Friday kickoff to holiday shopping.
Speaker: David Nisbet, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
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