September, 2022

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How online and offline retail are converging

Inside Retail

For more than two years into the pandemic, digital transformation and investment accelerated, and customers increasingly turned to online shopping as an alternative to traditional shopping. . However, as lockdowns and movement restrictions become more rare, what does this mean for the future of physical stores? Earlier this month, we heard from industry experts at Country Road, Klarna and Marketplacer about the latest trends they’ve seen in online and offline shopping, where the two are convergi

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Shopper Insights: How to enable your team to create better shopper insights

Mike Anthony

We consistently get loads of requests from clients wanting for help with creating shopper insights. And as data becomes more and more available this demand seems to increase. When we speak, they share their frustrations: conducting research only to be disappointed by what the agency presents, and what their team is able to do with the data afterwards.

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Analysis: a perfect retail storm is brewing

Inside Retail

Australian retailers generally fared well over the last 18 months during the Covid-19 pandemic, despite temporary store closures as part of government-imposed lockdowns, although headwinds may be on the horizon. Inflationary pressure on consumer discretionary spending, supply chain disruptions and elevated inventory levels, which tie up a retailers’ net working capital, are set to create the perfect storm for retailers that do not have a strategy in place to ensure they are well positioned for t

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How Retailers can Overcome the Challenges Faced on the Path to Sustainability

Retail TouchPoints

There are signs of a disconnect between consumers and retailers when it comes to sustainability. A recent report has found that two-thirds of consumers are willing to pay more for sustainable products than retailers expect — and reveals that consumer preference for recommerce models is also being underserved. Further reinforcing this misalignment is the finding that only half of the senior retailer executives surveyed believe sustainability to be an important purchase consideration for consumers

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Toyota Motor Europe unveils its vision for the future with new showroom experience & concept

Retail Focus

Earlier this year, Toyota Motor Europe partnered with Dalziel & Pow to design the vision for the future of its European retailer network at a new site in Paris Nord. It confirms the central role of Toyota retailers in delivering to our customers an immersive brand experience as the company transitions to a mobility company. Toyota’s approach is fully consistent with its wider mission to go ‘Beyond Zero’ by providing memorable customer experiences which cater for all their needs.

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Generational marketing: In-store marketing for every generation

Tokinomo

You’ve seen hundreds of articles about how to market to Gen Z and Millennials. While these two young generations make up a big chunk of the shopping population, this doesn’t mean that we should forget about the older population.

Marketing 246

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How to Improve Customer Experience in Retail Stores

Wiser

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. Happy shoppers equal more sales, and more sales means more revenue. But what exactly do shoppers need in order to have positive experiences while they’re in your stores?

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NRA in ‘upheaval’ after CEO quits amid vaping furore

Inside Retail

The future of the National Retailers Association is unclear after CEO Dominique Lamb resigned suddenly, within two months of the exit of long-standing chairman Mark Brodie. . Their departures follow a controversy surrounding the unexplained source of $430,000 in “policy services” in the association’s books. There have been allegations that the funds came from the tobacco industry to assist the NRA in lobbying in favour of the vaping industry.

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Bloomingdale’s Kicks off 150th Year with Virtual Store, Anniversary Exclusives and Events

Retail TouchPoints

Blackstock & Weber for Bloomingdale’s 150th. Bloomingdale’s has debuted a lineup of designer collaborations, events and digital activations, including a virtual store, to celebrate its 150 th anniversary. A 150th Anniversary Collection of exclusive limited-edition merchandise launched on Sept. 8, the day before New York Fashion Week kicks off.

Fashion 360
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Battersea Power Station will open to the public on 14th October

Retail Focus

Battersea Power Station announces today that it will open its doors to the public for the first time in history from Friday 14th October 2022. Electric Boulevard, a new pedestrianised high street, which runs from the south of the Power Station, between Frank Gehry’s Prospect Place and Foster + Partners’ Battersea Roof Gardens to the new Battersea Power Station Zone 1 Underground station, will also open on the same day.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Customer perception, shrinkflation, and shoplifting Weekly Snacks #24

Tokinomo

Campaign scoop. Forgotten password. Streaming services are great, especially for true fans. What happens when a football fan forgets the password right before a big game? Everybody goes crazy. However, there’s nothing that can’t be solved by a cold Dr. Pepper, right?

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Americans begin Christmas shopping as they worry about rising prices

Retail Wire

Fifty-nine percent of Americans are feeling anxious about buying Christmas gifts as a result of inflation, according to a new Bankrate report. More than 10 percent began their holiday shopping in September and half plan to get started before Halloween. “Holiday shopping will look different this year with inflation around 40-year highs,” said Ted Rossman, Bankrate’s senior industry analyst.

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What is Visual Merchandising?

Wiser

In the restaurant business, they say that “People eat with their eyes first.”. That means that even if the food is cooked perfectly and is delicious, a bad presentation can put someone off before they even try it. Retailers and brands are facing the same challenges. You might have the best products or prices on the market, but if your stores are bland or the products are poorly displayed, people will look elsewhere.

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Aje eyes US expansion with NYFW debut

Inside Retail

Australian fashion brand Aje has made its first “off-schedule appearance” at the New York Fashion Week. At an immersive show at Roll & Hill in Manhattan, the brand featured curated pieces from its Spring Summer 23 ‘Lumen’ collection teaming up with NY-based creative agency Replica. The brand says its ‘Lumen’ collection pays “homage to the perennial beauty and power of dawn, a symbol of hope and new beginnings”.

Fashion 278
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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Searchspring Launches Tools for Personalized Email Campaigns

Retail TouchPoints

Searchspring , a search, product merchandising and personalization platform, has added Searchspring Personalized Email Recommendations to its Personalization Suite. The solution is designed to help retailers tailor their emails to make product discovery easier and extend personalization beyond their site in order to drive a superior shopping experience throughout the entire customer lifecycle.

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4 Tips in Picking the Right Air Conditioner

Retail Focus

An excellent air conditioning unit doesn’t just offer respite from the summer’s heat. Still, it’ll also give the advantage of purification through the entire year, heating in winter, and controlling humidity during the monsoon. For this reason, they’re good investments that will always pay dividends. However, with so many available options on the market, it can be challenging to choose the right system.

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Shopper marketing books: 10 insightful reads for shopper marketing professionals

Tokinomo

Every retail professional wants to stay on top of his game. Constantly learning about shopper behavior is a must in this competitive industry. Shopper behavior and trends change at a rapid pace, making it hard for professionals to keep up with these changes.

Marketing 246
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McD’s U.S. president says California law may lead to $22 minimum wage

Retail Wire

Joe Erlinger, president of McDonald’s U.S., said a California bill that would establish a 10-person council with the authority to set pay and workplace standards for fast food restaurants in the state could lead to a minimum wage of $22 an hour. Mr. Erlnger said he objects to a law that would single out any industry, but says legislation that would support raising minimum wages and establish workplace standards would be “highly effective” if done properly.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Unscrambling Cybersecurity Acronyms: The ABCs of EDR and MEDR Security

Cisco Retail

In the first part of this blog series on Unscrambling Cybersecurity Acronyms , we provided a high-level overview of the different threat detection and response solutions and went over how to find the right solution for your organization. In this blog, we’ll do a deeper dive on two of these solutions – Endpoint Detection and Response (EDR) and Managed Endpoint Detection and Response (MEDR).

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Hermes opens a luxury Sydney gym like no other

Inside Retail

Hermes will launch HermesFit, a temporary workout venue, in Sydney on the 14th and 16th of next month at The Hordern Pavilion. The HermesFit pop-up will be styled in the house’s recognisable orange, with graphic motifs adorning the walls. It will feature a space for scheduled workout classes such as a weights wall with Hermes kettlebells and barbells, a callisthenics course inspired by silk, a boxing ring that serves as a photo booth, and a juice bar.

Fashion 264
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Walmart, P&G Team Up to Tackle Beauty Product Waste

Retail TouchPoints

Walmart and P&G have joined forces to offer free in-store recycling collection for beauty packaging at 25 Walmart locations across Pennsylvania, New Jersey, Oklahoma and Arkansas. The program is being run in partnership with TerraCycle , which offers recycling solutions for products not typically collected by curbside programs, and is free to customers through sponsorship from Walmart and P&G.

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Victoria Leeds welcomes five new dynamic retail brands

Retail Focus

Victoria Leeds has strengthened its position with the addition of five new retailers. Where contemporary meets traditional, Victoria Leeds is leading the way in new shopping trends with a progressive approach to retail and its new announcements; home-grown, UK independents meet in-demand fashion and lifestyle brands, as well as avantgarde concept stores.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.

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Ageism, Automation, and Food Preferences - Weekly Snacks #23

Tokinomo

Campaign scoop. Hard I Dew. Ever loved a beverage so much that you want to marry it? Well, Hard MTN Dew gives you that possibility. For their latest campaign, the boozy beverage is inviting single people to sign in on the website. The winner will get married with a can of Hard MTN Dew in Las Vegas. No, the marriage is not legally binding.

Marketing 246
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Kroger raises its annual forecast after a strong quarter

Retail Wire

Kroger’s same-store sales excluding fuel grew 5.8 percent year-over-year in the second quarter and the grocery chain operator’s owned brands were up 10.2 percent during the period. “Our second quarter results provide another proof point that Kroger has the right go-to-market strategy,” said CFO Gary Millerchip. “Our consistent execution of this strategy is building momentum in our business which, combined with sustained food-at-home trends, gives us the confidence to raise our full-y

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Cisco Secure 5 Best Practices Security Analysts Can Use to Secure Their Hybrid Workforce.

Cisco Retail

The hybrid work environment has been around for years, albeit not common but it existed. I can recall my first job where I was able to split my time working in an office and working from my makeshift home office. This was many moons ago as I will call it… pre-COVID-19. . Job seekers are certainly looking to have the flexibility of working from anywhere at any time – preferably in an environment of their choosing.

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Cinnabon to launch into Sydney

Inside Retail

US-based chain Cinnabon is expanding its Australian presence with its first store in Sydney soon to open. . Scheduled for late November or early December, the store be located in Darling Square, expanding a network that is currently confined to Queensland and Melbourne. The 40sqm retail Sydney store will have 15 to 20 outside seats and sell the brand’s signature sticky cinnamon rolls, as well as chocolate and caramel-pecan varieties and monthly specials. .

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Staying Ahead of UFLPA Enforcement: Best Practices for Retail Supply Chains

Speaker: Ethan Woolley, Director at Kharon

This webinar will explore how companies can proactively address compliance risks–rather than reactively responding to–UFLPA enforcement actions. Ethan Woolley will provide insights into the latest CBP enforcement trends, entity list updates, and industries under increased scrutiny, with a look at potential shifts under the Trump administration. Ethan will also explore how predictive data and strategic due diligence can help organizations stay ahead of regulatory challenges and strengthen complia

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Survey: Consumers Want Easy Access to Apparel Sustainability Info

Retail TouchPoints

The apparel industry’s enormous global environmental impact has made it a primary focus of sustainability efforts, and consumers — or at least a significant portion of them — want to do their part. However, the industry needs to make relevant information (such as how to recycle a garment at the end of its lifecycle) easy for shoppers to access as they’re making their purchase decisions, whether they’re in-store or online.

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NatWest launches latest community banking hub at centre:mk

Retail Focus

NatWest, the major retail and commercial bank, has launched its latest community banking hub within centre:mk Milton Keynes, providing a base and support for local enterprise activity. . Located on Midsummer Arcade, the 10,800 sq ft new NatWest community hub is the fourth of its kind in the UK for the bank and offers a range of specialist services to help boost enterprise and support communities, including providing access to expert advice and spaces to allow local businesses to collaborate.

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Plant-based products, canceled orders, and quick commerce - Weekly Snacks #25

Tokinomo

Campaign scoop. Romance novel. Remember classic covers of romance novels with a shirtless man? Well, Capri Sun took it to the next level and included Juicio, a character that looks like he stepped out of the cover of a romance novel. Juicio is used in the commercial just to turn off kids just to reveal its real message—that Capri Sun now contains 40% less sugar.

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Is Price Matching the Right Strategy for You?

Wiser

What drives shoppers into your stores, both online and brick-and-mortar? For most, the answer will be price. The ability to compare prices, get the lowest prices, find good deals on products, and so on. The bottom line is that price is always top of mind for consumers. This is backed up by Wiser’s network of smartphone-enabled shoppers. In one survey of more than 3,000 back-to-school shoppers, 82 percent said the main reason they shopped online was to compare prices.

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From Rigid To Resilient: Why Enterprises Need Modular Commerce Now

Speaker: Benjamin Woll, Tiffany Spizzo, and Jaime Santos Alcón

Enterprise commerce is at an inflection point. Rigid, monolithic platforms slow brands down, but a full replatforming is disruptive and costly. Modular architecture offers a flexible, scalable alternative - allowing enterprise brands to modernize without ripping and replacing their entire stack. Learn how a composable approach helps modernize commerce stacks while maintaining control over critical systems.