September, 2022

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How online and offline retail are converging

Inside Retail

For more than two years into the pandemic, digital transformation and investment accelerated, and customers increasingly turned to online shopping as an alternative to traditional shopping. . However, as lockdowns and movement restrictions become more rare, what does this mean for the future of physical stores? Earlier this month, we heard from industry experts at Country Road, Klarna and Marketplacer about the latest trends they’ve seen in online and offline shopping, where the two are convergi

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Shopper Insights: How to enable your team to create better shopper insights

Mike Anthony

We consistently get loads of requests from clients wanting for help with creating shopper insights. And as data becomes more and more available this demand seems to increase. When we speak, they share their frustrations: conducting research only to be disappointed by what the agency presents, and what their team is able to do with the data afterwards.

Consumer 130
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Analysis: a perfect retail storm is brewing

Inside Retail

Australian retailers generally fared well over the last 18 months during the Covid-19 pandemic, despite temporary store closures as part of government-imposed lockdowns, although headwinds may be on the horizon. Inflationary pressure on consumer discretionary spending, supply chain disruptions and elevated inventory levels, which tie up a retailers’ net working capital, are set to create the perfect storm for retailers that do not have a strategy in place to ensure they are well positioned for t

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Bloomingdale’s Kicks off 150th Year with Virtual Store, Anniversary Exclusives and Events

Retail TouchPoints

Blackstock & Weber for Bloomingdale’s 150th. Bloomingdale’s has debuted a lineup of designer collaborations, events and digital activations, including a virtual store, to celebrate its 150 th anniversary. A 150th Anniversary Collection of exclusive limited-edition merchandise launched on Sept. 8, the day before New York Fashion Week kicks off.

Fashion 334
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5 Ways You Can Win Faster with Gen AI in Sales

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

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Toyota Motor Europe unveils its vision for the future with new showroom experience & concept

Retail Focus

Earlier this year, Toyota Motor Europe partnered with Dalziel & Pow to design the vision for the future of its European retailer network at a new site in Paris Nord. It confirms the central role of Toyota retailers in delivering to our customers an immersive brand experience as the company transitions to a mobility company. Toyota’s approach is fully consistent with its wider mission to go ‘Beyond Zero’ by providing memorable customer experiences which cater for all their needs.

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Generational marketing: In-store marketing for every generation

Tokinomo

You’ve seen hundreds of articles about how to market to Gen Z and Millennials. While these two young generations make up a big chunk of the shopping population, this doesn’t mean that we should forget about the older population.

Marketing 246

More Trending

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How to Improve Customer Experience in Retail Stores

Wiser

According to a study done by Salesforce , 84 percent of consumers say that customer experience is just as important as a company’s products and services. In fact, customer experience is one of the biggest factors that retailers have to consider. Happy shoppers equal more sales, and more sales means more revenue. But what exactly do shoppers need in order to have positive experiences while they’re in your stores?

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NRA in ‘upheaval’ after CEO quits amid vaping furore

Inside Retail

The future of the National Retailers Association is unclear after CEO Dominique Lamb resigned suddenly, within two months of the exit of long-standing chairman Mark Brodie. . Their departures follow a controversy surrounding the unexplained source of $430,000 in “policy services” in the association’s books. There have been allegations that the funds came from the tobacco industry to assist the NRA in lobbying in favour of the vaping industry.

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How Retailers can Overcome the Challenges Faced on the Path to Sustainability

Retail TouchPoints

There are signs of a disconnect between consumers and retailers when it comes to sustainability. A recent report has found that two-thirds of consumers are willing to pay more for sustainable products than retailers expect — and reveals that consumer preference for recommerce models is also being underserved. Further reinforcing this misalignment is the finding that only half of the senior retailer executives surveyed believe sustainability to be an important purchase consideration for consumers

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Battersea Power Station will open to the public on 14th October

Retail Focus

Battersea Power Station announces today that it will open its doors to the public for the first time in history from Friday 14th October 2022. Electric Boulevard, a new pedestrianised high street, which runs from the south of the Power Station, between Frank Gehry’s Prospect Place and Foster + Partners’ Battersea Roof Gardens to the new Battersea Power Station Zone 1 Underground station, will also open on the same day.

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The Evolving Retailers Fulfillment Strategy: Meeting Demands with Agility

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

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Customer perception, shrinkflation, and shoplifting Weekly Snacks #24

Tokinomo

Campaign scoop. Forgotten password. Streaming services are great, especially for true fans. What happens when a football fan forgets the password right before a big game? Everybody goes crazy. However, there’s nothing that can’t be solved by a cold Dr. Pepper, right?

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Americans begin Christmas shopping as they worry about rising prices

Retail Wire

Fifty-nine percent of Americans are feeling anxious about buying Christmas gifts as a result of inflation, according to a new Bankrate report. More than 10 percent began their holiday shopping in September and half plan to get started before Halloween. “Holiday shopping will look different this year with inflation around 40-year highs,” said Ted Rossman, Bankrate’s senior industry analyst.

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What is Visual Merchandising?

Wiser

In the restaurant business, they say that “People eat with their eyes first.”. That means that even if the food is cooked perfectly and is delicious, a bad presentation can put someone off before they even try it. Retailers and brands are facing the same challenges. You might have the best products or prices on the market, but if your stores are bland or the products are poorly displayed, people will look elsewhere.

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Aje eyes US expansion with NYFW debut

Inside Retail

Australian fashion brand Aje has made its first “off-schedule appearance” at the New York Fashion Week. At an immersive show at Roll & Hill in Manhattan, the brand featured curated pieces from its Spring Summer 23 ‘Lumen’ collection teaming up with NY-based creative agency Replica. The brand says its ‘Lumen’ collection pays “homage to the perennial beauty and power of dawn, a symbol of hope and new beginnings”.

Fashion 278
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Modernizing the Frontend Experience on Salesforce Commerce Cloud

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

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Meijer to Launch New Grocery Store Concept in Early 2023

Retail TouchPoints

Rendering courtesy of Meijer. Rendering courtesy of Meijer. Rendering courtesy of Meijer. Rendering courtesy of Meijer. Rendering courtesy of Meijer. Rendering courtesy of Meijer. Rendering courtesy of Meijer. Meijer will introduce a new brick-and-mortar concept with the launch of Meijer Grocery in early 2023. This grocery store model is the Midwest retailer’s first expansion into additional categories since the 2018 introduction of its neighborhood market small concept, Bridge Street Market, in

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4 Tips in Picking the Right Air Conditioner

Retail Focus

An excellent air conditioning unit doesn’t just offer respite from the summer’s heat. Still, it’ll also give the advantage of purification through the entire year, heating in winter, and controlling humidity during the monsoon. For this reason, they’re good investments that will always pay dividends. However, with so many available options on the market, it can be challenging to choose the right system.

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Shopper marketing books: 10 insightful reads for shopper marketing professionals

Tokinomo

Every retail professional wants to stay on top of his game. Constantly learning about shopper behavior is a must in this competitive industry. Shopper behavior and trends change at a rapid pace, making it hard for professionals to keep up with these changes.

Marketing 246
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McD’s U.S. president says California law may lead to $22 minimum wage

Retail Wire

Joe Erlinger, president of McDonald’s U.S., said a California bill that would establish a 10-person council with the authority to set pay and workplace standards for fast food restaurants in the state could lead to a minimum wage of $22 an hour. Mr. Erlnger said he objects to a law that would single out any industry, but says legislation that would support raising minimum wages and establish workplace standards would be “highly effective” if done properly.

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Website Security Essentials: Protect Your Site and Strengthen Cybersecurity

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

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Cisco U. Inclusive Learning, Delivered

Cisco Retail

We recently introduced Cisco U., one of our newest learning initiatives, at Cisco Live. Cisco U. promises to meet the diverse global community through an inclusive digital learning experience. If you’re wondering what that means, well, I’m so glad. Inclusive learning is something that is a huge priority for me on a personal level. And as a member of the product team for Cisco U., I find myself uniquely positioned to explain how Cisco U. embraces inclusive learning. .

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Hermes opens a luxury Sydney gym like no other

Inside Retail

Hermes will launch HermesFit, a temporary workout venue, in Sydney on the 14th and 16th of next month at The Hordern Pavilion. The HermesFit pop-up will be styled in the house’s recognisable orange, with graphic motifs adorning the walls. It will feature a space for scheduled workout classes such as a weights wall with Hermes kettlebells and barbells, a callisthenics course inspired by silk, a boxing ring that serves as a photo booth, and a juice bar.

Fashion 264
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Gen Z, in Their Own Words: What They Really Want from Brands and Retailers

Retail TouchPoints

Gen Z is arguably one of the most in-demand, and yet most elusive, generations of our time. While some brands claim to completely understand what these consumers really want, there are many times when Gen Z shoppers’ thoughts and behaviors don’t quite match up. And at a time when knowing and resonating with your customer is the key to survival, retail brands are hoping to get further context.

Consumer 312
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Victoria Leeds welcomes five new dynamic retail brands

Retail Focus

Victoria Leeds has strengthened its position with the addition of five new retailers. Where contemporary meets traditional, Victoria Leeds is leading the way in new shopping trends with a progressive approach to retail and its new announcements; home-grown, UK independents meet in-demand fashion and lifestyle brands, as well as avantgarde concept stores.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Plant-based products, canceled orders, and quick commerce - Weekly Snacks #25

Tokinomo

Campaign scoop. Romance novel. Remember classic covers of romance novels with a shirtless man? Well, Capri Sun took it to the next level and included Juicio, a character that looks like he stepped out of the cover of a romance novel. Juicio is used in the commercial just to turn off kids just to reveal its real message—that Capri Sun now contains 40% less sugar.

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Kroger raises its annual forecast after a strong quarter

Retail Wire

Kroger’s same-store sales excluding fuel grew 5.8 percent year-over-year in the second quarter and the grocery chain operator’s owned brands were up 10.2 percent during the period. “Our second quarter results provide another proof point that Kroger has the right go-to-market strategy,” said CFO Gary Millerchip. “Our consistent execution of this strategy is building momentum in our business which, combined with sustained food-at-home trends, gives us the confidence to raise our full-y

Marketing 147
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Is Price Matching the Right Strategy for You?

Wiser

What drives shoppers into your stores, both online and brick-and-mortar? For most, the answer will be price. The ability to compare prices, get the lowest prices, find good deals on products, and so on. The bottom line is that price is always top of mind for consumers. This is backed up by Wiser’s network of smartphone-enabled shoppers. In one survey of more than 3,000 back-to-school shoppers, 82 percent said the main reason they shopped online was to compare prices.

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Cinnabon to launch into Sydney

Inside Retail

US-based chain Cinnabon is expanding its Australian presence with its first store in Sydney soon to open. . Scheduled for late November or early December, the store be located in Darling Square, expanding a network that is currently confined to Queensland and Melbourne. The 40sqm retail Sydney store will have 15 to 20 outside seats and sell the brand’s signature sticky cinnamon rolls, as well as chocolate and caramel-pecan varieties and monthly specials. .

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Survey: Consumers Want Easy Access to Apparel Sustainability Info

Retail TouchPoints

The apparel industry’s enormous global environmental impact has made it a primary focus of sustainability efforts, and consumers — or at least a significant portion of them — want to do their part. However, the industry needs to make relevant information (such as how to recycle a garment at the end of its lifecycle) easy for shoppers to access as they’re making their purchase decisions, whether they’re in-store or online.

Apparel 311
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NatWest launches latest community banking hub at centre:mk

Retail Focus

NatWest, the major retail and commercial bank, has launched its latest community banking hub within centre:mk Milton Keynes, providing a base and support for local enterprise activity. . Located on Midsummer Arcade, the 10,800 sq ft new NatWest community hub is the fourth of its kind in the UK for the bank and offers a range of specialist services to help boost enterprise and support communities, including providing access to expert advice and spaces to allow local businesses to collaborate.

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Ageism, Automation, and Food Preferences - Weekly Snacks #23

Tokinomo

Campaign scoop. Hard I Dew. Ever loved a beverage so much that you want to marry it? Well, Hard MTN Dew gives you that possibility. For their latest campaign, the boozy beverage is inviting single people to sign in on the website. The winner will get married with a can of Hard MTN Dew in Las Vegas. No, the marriage is not legally binding.

Marketing 246
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Cisco Secure 5 Best Practices Security Analysts Can Use to Secure Their Hybrid Workforce.

Cisco Retail

The hybrid work environment has been around for years, albeit not common but it existed. I can recall my first job where I was able to split my time working in an office and working from my makeshift home office. This was many moons ago as I will call it… pre-COVID-19. . Job seekers are certainly looking to have the flexibility of working from anywhere at any time – preferably in an environment of their choosing.

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10 Ways to Leverage Buyer Signals and Drive Revenue

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.