Retail Wire

DECEMBER 8, 2023

Retailers appreciate the allure of self-checkout. However, the elevated rate of inventory shrinkage is a pressing concern in the retail industry.

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Checkout Shrinkage 276

Retail TouchPoints

DECEMBER 13, 2023

After years of lockdowns and digital-driven behaviors, consumers’ actions have shown how crucial the store experience is to how they shop and interact with brands. So it’s no surprise that 47% of executives believe that store design and experience have become more critical to their brand strategy over the past year, according to Retail TouchPoints research.

Loss Prevention 262

Loss Prevention Visual Merchandising Sporting Goods Store Operations 262

Hyken

DECEMBER 26, 2023

Happy New Year! I want this year to be your best year ever for creating amazing customer service and experiences. And for everything else, too! But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. With that, here are 10 ideas. Many, if not all, will apply to you and your business. Do more in 24!

Customer Experience 137

Customer Experience Accounting ATS 137

Retail Dive

DECEMBER 12, 2023

These retailers have borrowed heavily, delivered soft performance, seen substantial leadership turnover or operate in a heavily discretionary sector. Can they turn themselves around?

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Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail Wire

DECEMBER 26, 2023

Post-holiday blues are setting in for many consumers who have received less than satisfactory gifts this season. The disappointment amplifies when they attempt to make returns, only to be confronted with unexpected return fees.

Returns 297

Returns Consumer 297

Inside Retail

DECEMBER 10, 2023

Relevant, helpful communication with customers post-purchase can turn brand followers into raving fans. Effective communication in this stage of the customer journey can be a key tactic in building long-term customer loyalty which in turn contributes to sustained revenue growth and an increased Customer Lifetime Value (CLV). From the moment a purchase is confirmed to when it arrives at the customer’s doorstep, Klaviyo ’s intelligent marketing automation tools track progress and inform cust

Shipping 290

Shipping Accounting Marketing Promotions 290

Retail TouchPoints

DECEMBER 13, 2023

Despite the surge in online shopping, physical stores remain essential for retailers, providing a space for customers to interact with products and build deeper brand connections. A well-designed store can create a memorable brand experience that strengthens customer loyalty. This is crucial considering a recent Publicis Sapient report on customer loyalty , based on a survey of over 8,000 consumers across six countries, revealed that 52% of global consumers report having slight to no brand loyal

Shopping 307

Shopping Checkout Kiosk Consumer 307

Retail Wire

DECEMBER 15, 2023

The holiday season has many workers experiencing a new and unsettling trend — holiday layoffs.

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Hyken

DECEMBER 6, 2023

In a confrontation with a customer, you have a goal: win the customer , not the argument. I’ve written about this before, and it’s worth coming back to this topic from another angle with a different example. First, an interaction with a customer should never result in an argument. The best people in customer service, sales, or any frontline customer-facing job avoid escalating a confrontation to the level of a dispute.

Customer Experience 131

Customer Experience ATS 131

Tokinomo

DECEMBER 20, 2023

2023 marked a year of unparalleled achievement for Tokinomo, characterized by groundbreaking innovations, influential participation in key events, and notable recognition in the retail marketing sphere.

Retail Marketing 264

Retail Marketing Marketing 264

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Inside Retail

DECEMBER 18, 2023

Shoppers in Australia will spend an additional $9 billion during the final week before Christmas, according to the re-forecast by the Australian Retailers Association (ARA), in conjunction with Roy Morgan. This will bring spending for the November-December 24 trading period up to $67.4 billion, an increase of 1 per cent from last year. Across the pre-Christmas period, food spending is expected to reach $27 billion, up 3.2 per cent from last year.

Accounting 317

Accounting 317

Retail Focus

DECEMBER 12, 2023

Ghalia BOUSTANI. Senior Retail Consultant at Univers Retail | Published author | Visiting lecturer. I. Introduction Significance of Store Windows in Retail Retail displays evolved from the simplicity of handwritten signs strategically positioned both inside and outside stores during the 1800s. The importance of using creative and communicative signage was quickly grasped by shopkeepers to capture the attention of potential customers.

Department Stores 264

Department Stores Consumer Promotions Returns 264

Retail TouchPoints

DECEMBER 26, 2023

Preliminary data for the period from Nov. 1 to Dec. 24 showed a 3.1% year-over-year increase in both online and in-store retail sales, according to the Mastercard SpendingPulse , which measures sales across all forms of payment and is not adjusted for inflation. The data also excludes automotive sales. In September 2023 , Mastercard had forecast a 3.7% increase for this period.

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Jewelry Payment Services Apparel Promotions 286

Retail Wire

DECEMBER 5, 2023

Starbucks investors are feeling the heat as shares continue to cool.

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Customer Experience

Retail Wire

DECEMBER 13, 2023

Social media use by teens is at an all-time high.

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ATS 321

Inside Retail

DECEMBER 14, 2023

Seed Heritage has launched its largest store with the reopening of an expanded site at Canberra Centre. The 900sqm store showcases the clothing company’s full offerings across the woman, man, baby, child, teen, and home categories. The expanded store marks Brandbank Group’s aggressive growth strategy, with 500 stores across Australia, New Zealand, Hong Kong and Singapore.

ATS 299

ATS Accessories Fashion 299

Retail Wire

DECEMBER 11, 2023

Despite common belief among most consumers that the American retailer Sears has disappeared, the truth unveils Sears opening new stores.

Consumer 299

Consumer Department Stores 299

Retail Wire

DECEMBER 8, 2023

Amid the holiday shopping surge, Doug McMillon, the CEO of Walmart, is voicing doubts about the sales outlook for the subsequent months.

Shopping 299

Shopping 299

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Retail Wire

DECEMBER 22, 2023

Known for its revolutionary idea of zipping humans through a vacuum at breakneck speeds, Hyperloop One has regrettably announced its closure.

ATS 290

ATS 290

Inside Retail

DECEMBER 18, 2023

New York-listed South Korean e-commerce giant Coupang has rescued Farfetch Holdings from the brink of bankruptcy through an acquisition that grants the luxury platform access to US$500 million of capital to stay afloat. “Farfetch will rededicate itself to providing the most elevated experience for the world’s most exclusive brands while pursuing steady and thoughtful growth as a private company,” said Bom Kim, founder and CEO of Coupang.

Payment Services 290

Payment Services Shopping Accessories Fashion 290

Retail Wire

DECEMBER 19, 2023

In a small Goodwill store in Hanover County, Virginia, thrift store shopper Jessica Vincent spotted an unusual green and burgundy striped vase with a price tag of only $3.99. This thrift store find would eventually net her over $100,000.

Thrift Store 290

Thrift Store Shopping 290

Inside Retail

DECEMBER 6, 2023

McDonald’s is planning to open over 8800 stores globally and boost its loyalty program by 100 million members to deliver $45 billion in annual systemwide sales by 2027, which will be its fastest growth period in its history. The fast food chain is targeting to expand to 50,000 restaurants by the end of FY27, with 1000 gross openings across the US and international markets during that year.

Planning 290

Planning Marketing Management Consumer 290

Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Wire

DECEMBER 20, 2023

TomTom has announced that it will be partnering with Microsoft to create a fully integrated AI-powered conversational automotive assistant for the global automobile industry.

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Inside Retail

DECEMBER 19, 2023

Franchisee Collins Foods has confirmed the receipt of a class action claim from certain KFC employees who allegedly were not provided paid 10-minute rest breaks. Shine Lawyers filed the lawsuit at the Federal Court of Australia on behalf of these employees who worked at certain KFC stores from December 4, 2017 to December 4, this year. “Collins Foods takes all its obligations under the Fair Work Act and KFC National Enterprise Agreement very seriously, including the obligation to allow emp

ATS 287

ATS 287

Inside Retail

DECEMBER 19, 2023

Australia-based formalwear brand Portia & Scarlett has been acquired by US wedding dress manufacturer Allure Bridals for an undisclosed sum. Allure Bridals said the strategic acquisition marks its venture into the prom and pageant space and will help expand the brand’s global reach. It will also “elevate the position” of both Portia & Scarlett and the Allure Bridals brand family. “This union marks a shared milestone, and seamlessly aligns with our mutual commitment to excelle

Fashion 287

Fashion Accessories 287

Retail TouchPoints

DECEMBER 8, 2023

This year for the first time ever, the viewership share of linear television (i.e. traditional broadcast and cable) has fallen below 50% , according to Neilsen. But it’s not that people aren’t watching TV; it’s just that they are no longer watching it the way they used to: streaming is rapidly taking over and now represents nearly 39% of total TV usage.

Advertising 286

Advertising Marketing Consumer Shipping 286

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail TouchPoints

DECEMBER 11, 2023

Thanks to its versatility and appeal, video content lies at the core of most inbound marketing campaigns nowadays. From boosting sales to increasing brand awareness and educating audiences about your app, video allows you to accomplish most marketing goals like no other type of media. The problem is, with so many options out there, how can you know which kind of video would be the best fit for your app?

Marketing 283

Marketing Promotions Advertising Planning 283

Inside Retail

DECEMBER 4, 2023

With brands and retailers weathering through an uncertain economic climate, they’re reshuffling their priorities to help navigate turbulent waters. In calmer conditions, businesses zeroed in on offering the highest quality products for the most affordable price. Today, with higher competition and lower expectations, businesses are confronted with a crowded marketplace and constrained budgets.

Customer Experience 283

Customer Experience Checkout 283

Inside Retail

DECEMBER 17, 2023

Zoë Foster Blake along with her co-founders have taken full control of Go-To Skincare after acquiring collapsed beauty company BWX’s stake in the business. Blake is now the majority shareholder of Go-To Skincare after the share buyback from BWX, which acquired a 50.1 per cent stake in the skincare brand for $89 million in August 2021. BWX collapsed and entered voluntary administration in April, with KPMG Australia subsequently appointed receiver. “This transaction returns control of

Beauty and Health 278

Beauty and Health Returns ATS 278

Inside Retail

DECEMBER 13, 2023

Fawkner Property has agreed to acquire Cairns Central from Lendlease-managed Australian Prime Property Fund Retail (APPF Retail) for about $390 million. The largest shopping centre in Far North Queensland, Cairns Central boasts 51,972sqm of gross lettable area and more than 180 tenants including Myer, Woolworths, Coles, Kmart, Target, and Event Cinemas. “With the strategic divestment of this asset, APPF Retail will be able to close out the remaining redemption requests in the fund, providi

Management 278

Management Shopping Marketing ATS 278

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning