Retail TouchPoints
AUGUST 30, 2023
Nearly two-thirds of consumers ( 65% ) say they “love” fewer than three brands, according to a U.S.-based survey conducted by Dynata. Moreover, nine in 10 proclaim they do not love nor are loyal to a single brand. With customer behaviors and expectations changing so rapidly, it’s difficult to pinpoint what truly drives this lack of brand love and loyalty.
Hyken
AUGUST 31, 2023
This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. They write about how improving customer journeys increases business growth. When simply surviving in the saturated e-commerce market is a struggle, achieving business growth might just feel impossible.
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365 Retail
AUGUST 31, 2023
There can be no doubt about the impact that TikTok has had on the ecommerce industry in the UK. Last year, small businesses on TikTok contributed £1.63 billion to UK GDP, according to a report from Oxford Economics. And it’s not just the UK; millions of users around the world are buying directly from the videos they scroll though on a daily basis. TikTok has set the bar for customer expectations of what a smooth, content-led commerce experience should be like.
Inside Retail
AUGUST 31, 2023
If fashion were a country, it would be the sixth most polluting on the planet. We send 92 million tonnes of clothing to landfill around the world every year and only 12 per cent of the clothing and textiles we donate are recycled or reused – the rest are incinerated. Then there’s the water usage, the social implications of slave labour and unethical wages, and the impact of polyester.
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Cisco Retail
AUGUST 31, 2023
Across Europe, people are rethinking what they rely on the internet for: balancing classic demands for speed and reliability, with the growing needs of rising eco-consciousness, secure cloud infrastructure, and the increase of the Internet of Things (IoT) connecting our devices, from smart cars to home appliances. This trend perfectly aligns with the European Commission’s Digital Decade 2030, where secure and sustainable digital infrastructure is one of the top 4 priorities.
Retail Customer Experience
AUGUST 31, 2023
The brands that have seen the most success with omnichannel experiences are those that have welcomed a new mindset and adapted to a changing landscape.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Hyken
AUGUST 29, 2023
Many years ago, I walked into an Ace Hardware store to find a new hinge for a swinging door. When I showed the salesperson my broken hinge, he asked if I was open to a suggestion. He sold me a better hinge that was less expensive. Who could argue with that? I had no idea that years later, I would write about this example in one of my books, Amaze Every Customer Every Time.
Retail Dive
AUGUST 31, 2023
The department store retailer uses UPS and the U.S. Postal Service but did not specify which deals were adjusted.
Retail Times
AUGUST 16, 2023
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! UK shoppers propensity to be influenced by ads at the shelf-edge is growing, as consumer demand and retailer adoption of retail media networks in-store increases, the latest research from ADvendio, the leading omnichannel advertising solution provider, shows.
Inside Retail
AUGUST 31, 2023
To revitalise Sydney’s Haymarket and Chinatown streets and public spaces, The City of Sydney has launched a $44 million plan following consultation with 1150 residents. The initiative includes a grant program to improve shopfront facades on Dixon Street, public domain improvements, lighting and public art, a grant for community-led initiatives and a new City of Sydney coordinator to assist local businesses.
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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.
Tokinomo
AUGUST 30, 2023
The first leaf of fall hasn’t even touched the ground and we are discussing winter holiday trends? Of course! We believe that it is crucial to prepare for the holiday season ahead of time if you wish to attract customers and increase sales.
Retail TouchPoints
AUGUST 31, 2023
As privacy regulations ramp up, brands and retailers are looking for ways to personalize marketing efforts without relying on cookies — and brick-and-mortar retailers are always looking for effective ways to entice people to visit their stores. To help solve both challenges, the Arity Private Marketplace (PMP) enables marketers to leverage driving behavior data to understand where and when consumers are driving and to reach them with relevant messaging before they even get behind the wheel.
Retail Wire
AUGUST 31, 2023
Calls are growing from pediatricians and parents in the U.S. to ban the sale of high-caffeine energy drinks to minors due to their potentially harmful effects. Energy drinks like Prime Energy, Ghost energy drinks, and Kim Kardashian’s “Kimade” energy drink contain high levels of caffeine, with some having as much caffeine as six Coca-Colas in.
Retail TouchPoints
AUGUST 29, 2023
Today’s consumers rely on their smartphones for, well, just about everything, and Verizon recognizes just how important that connection is. That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. And it’s a very large scale: on an annual basis, Verizon gets 48 million visits to its stores, 66 million visits to its call centers and engages in 22 million chats with customers, and the company employs 14,000 associ
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Retail TouchPoints
AUGUST 31, 2023
Madewell has officially opened the doors to its redesigned flagship on 5th Avenue in New York City. The store is the denim brand’s largest, measuring in at 9,000 square feet, and features a new Denim Atelier space designed to offer “a new approach to the traditional fitting room.” The flagship is the latest Madewell store designed to “foster creativity” within a traditional retail space.
Retail TouchPoints
AUGUST 31, 2023
Amazon is bringing ‘Buy with Prime’ capabilities to Shopify merchants via a new app integration. Buy with Prime was designed to give Prime members fast, free delivery and easy returns through Amazon’s fulfillment network and ultimately help brands increase shopper conversion by about 25%. Now, the new app is empowering Shopify merchants to offer this seamless payment experience to their customers.
Inside Retail
AUGUST 30, 2023
American apparel brands Ann Taylor, Loft, and Talbots have merged into a new group, Knitwell. Combined, these companies generate more than US$3 billion in annual sales. Steering this new venture, Lizanne Kindler, Talbots’s current CEO has been appointed executive chair and CEO of KnitWell Group. She will be supported by a team of executives within the office of the executive chair.
Retail TouchPoints
AUGUST 30, 2023
In a first-ever partnership between two retail icons, Macy’s will carry an exclusive collection of sleepwear, underwear and intimates for men and women from Gap. The assortment, which will feature exclusive designs and colorways priced from $12.50 to $79.95 online, will be available online, on the Macy’s mobile app and at select stores nationwide. “This launch is an opportunity to amplify the Gap brand and deliver must-have essentials in comfortable, breathable fabrics to men and women across th
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Inside Retail
AUGUST 31, 2023
Consumers hold firm expectations that environmental sustainability and social responsibility should be at the forefront of everything from executive strategy, to day-to-day operations. This is set to become even more important as Gen Z becomes the dominant consumer audience. Notably, over 60 per cent of this demographic feels a personal responsibility over decisions that contribute to a better world – with this informing and shaping their purchasing habits.
Retail TouchPoints
AUGUST 31, 2023
Customers can now easily sort and shop by Climate Neutral certified products thanks to a new feature on REI.com. A snapshot of the new filtering capabilities. Photo credit: REI.com To be considered Climate Neutral Certified, brands have measured, reduced and compensated for all emissions generated from making and delivering their products. REI itself has been Climate Neutral certified for three years, and will use the new filtering functionality to “bring more transparency to the shopping
Retail TouchPoints
AUGUST 30, 2023
Retailer-owned cooperative Ace Hardware has opened more than 100 new stores this year and plans to push the total to 170 by the end of 2023. This rapid expansion pace follows last year’s impressive numbers: by August 2022 the retailer had added more than 100 stores, with plans for an additional 60 by that year’s end. Globally, Ace has opened more than 1,100 stores over the past five years and now operates 5,800 locations in approximately 60 countries.
Inside Retail
AUGUST 30, 2023
Electronics and furniture retailer Harvey Norman Holdings says its profits declined in FY23 due to increasing cost pressures and softening demand. The company, which owns and operates the Harvey Norman, Domayne and Joyce Mayne brands, reported total system sales revenue of $9.193 billion with EBITDA of $1.13 billion and tax-paid profit of $539.52 million, down 33.5 per cent for the year to June 30.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Retail TouchPoints
AUGUST 30, 2023
High-end furniture retailer Mitchell Gold + Bob Williams has abruptly shut down and laid off more than 500 employees in North Carolina, multiple sources report. In a notice to employees, interim CEO Chris Moye cited weak sales and unexpected trouble securing financing as the reason for the closure. “Mitchell Gold + Bob Williams has recently and unexpectedly learned that we are unable to continue business operations,” read a letter from Moye taped to the door of the company’s factory in Taylorsvi
Inside Retail
AUGUST 30, 2023
The fashion industry has long found itself in a race to be the fastest. But increasingly, next-day and same-day delivery are being pushed to move at a rapid pace. The latest brand to capitalise on this trend is luxury fashion house Incu, which, in a partnership with Uber Direct, can now deliver its products to customers in under two hours. The offer is, so far, restricted to delivery within select areas of Sydney and Melbourne: being sourced from the business’ Sydney Galeries and Melbourne CBD a
Retail TouchPoints
AUGUST 30, 2023
In today’s challenging business landscape, where profit margins are shrinking, supply chains are slow and uncertain, labor shortages are prevalent and inflation is a concern, it is crucial for retailers and brands to differentiate between understanding customer habits and fostering customer loyalty in order to succeed. Many retailers struggle to cultivate genuine engagement that builds lasting relationships and delivers frictionless customer experiences.
Inside Retail
AUGUST 31, 2023
Pet Circle has paid fines worth $26,640 for stating misleading prices of pet supplies on its website to two customers, the Australian Competition & Consumer Commission (ACCC) reported. Some 5400 affected shoppers said they had used the discount codes for their purchases, but the total order price was displayed incorrectly as they were later charged an additional amount equal to the discount.
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Retail TouchPoints
AUGUST 30, 2023
The average TikTok user spends 95 minutes per day on the app and opens it 19 times per day — just a few of the reasons that brands like Henry Rose are capitalizing on this engagement opportunity by using TikTok as a primary top-of-funnel marketing channel. “We have a broad customer base, so we look at TikTok to fill the top of the funnel – it’s about building brand awareness,” said Debi Theis, President of fragrance brand Henry Rose in an interview with Retail TouchPoints.
Inside Retail
AUGUST 29, 2023
The Body Shop has launched its new concept store, Changemakers’ Workshop, in Brisbane’s Queen St, aiming to raise people’s awareness about the environment. Featuring circularity as the heart of this retail concept, the store has been furnished with sustainable fixtures including repurposed wood and recyclable plastics. It also has 100 per cent recycled countertops made of recycled plastic headed for the landfill, along with a bespoke mural ‘You Are Here’ by local Indigenous artist, R
Inside Retail
AUGUST 28, 2023
Aldi Australia says it continues to explore opportunities to offer online shopping, however, it has downplayed media reports of an imminent move and says comments made by one of its executives were “slightly misconstrued”. News.com reported today that Aldi “will begin offering online shopping to remain competitive with Coles and Woolworths in Australia” citing comments by Aldi’s director of customer interactions, Adrian Christie, speaking at a parliamentary inquiry into promoti
Retail TouchPoints
AUGUST 29, 2023
E.l.f. Beauty has acquired the fast-growing skin care brand Naturium for $355 million in a combination of cash and stock. The acquisition is expected to close around Sept. 30, 2023 and will double E.l.f.’s presence in the skin care category to approximately 18% of the company’s retail sales. “Naturium aligns with E.l.f. Beauty’s vision to create a different kind of beauty company with brands built to disrupt norms, shape culture and connect communities through positivity, inclusivity and accessi
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