Retail TouchPoints
AUGUST 30, 2023
Nearly two-thirds of consumers ( 65% ) say they “love” fewer than three brands, according to a U.S.-based survey conducted by Dynata. Moreover, nine in 10 proclaim they do not love nor are loyal to a single brand. With customer behaviors and expectations changing so rapidly, it’s difficult to pinpoint what truly drives this lack of brand love and loyalty.
Hyken
AUGUST 31, 2023
This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. They write about how improving customer journeys increases business growth. When simply surviving in the saturated e-commerce market is a struggle, achieving business growth might just feel impossible.
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365 Retail
AUGUST 31, 2023
There can be no doubt about the impact that TikTok has had on the ecommerce industry in the UK. Last year, small businesses on TikTok contributed £1.63 billion to UK GDP, according to a report from Oxford Economics. And it’s not just the UK; millions of users around the world are buying directly from the videos they scroll though on a daily basis. TikTok has set the bar for customer expectations of what a smooth, content-led commerce experience should be like.
Inside Retail
AUGUST 31, 2023
If fashion were a country, it would be the sixth most polluting on the planet. We send 92 million tonnes of clothing to landfill around the world every year and only 12 per cent of the clothing and textiles we donate are recycled or reused – the rest are incinerated. Then there’s the water usage, the social implications of slave labour and unethical wages, and the impact of polyester.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Cisco Retail
AUGUST 31, 2023
Across Europe, people are rethinking what they rely on the internet for: balancing classic demands for speed and reliability, with the growing needs of rising eco-consciousness, secure cloud infrastructure, and the increase of the Internet of Things (IoT) connecting our devices, from smart cars to home appliances. This trend perfectly aligns with the European Commission’s Digital Decade 2030, where secure and sustainable digital infrastructure is one of the top 4 priorities.
Retail Customer Experience
AUGUST 31, 2023
The brands that have seen the most success with omnichannel experiences are those that have welcomed a new mindset and adapted to a changing landscape.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Hyken
AUGUST 29, 2023
Many years ago, I walked into an Ace Hardware store to find a new hinge for a swinging door. When I showed the salesperson my broken hinge, he asked if I was open to a suggestion. He sold me a better hinge that was less expensive. Who could argue with that? I had no idea that years later, I would write about this example in one of my books, Amaze Every Customer Every Time.
Retail Dive
AUGUST 31, 2023
The department store retailer uses UPS and the U.S. Postal Service but did not specify which deals were adjusted.
Retail Times
AUGUST 16, 2023
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! UK shoppers propensity to be influenced by ads at the shelf-edge is growing, as consumer demand and retailer adoption of retail media networks in-store increases, the latest research from ADvendio, the leading omnichannel advertising solution provider, shows.
Inside Retail
AUGUST 31, 2023
To revitalise Sydney’s Haymarket and Chinatown streets and public spaces, The City of Sydney has launched a $44 million plan following consultation with 1150 residents. The initiative includes a grant program to improve shopfront facades on Dixon Street, public domain improvements, lighting and public art, a grant for community-led initiatives and a new City of Sydney coordinator to assist local businesses.
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Tokinomo
AUGUST 30, 2023
The first leaf of fall hasn’t even touched the ground and we are discussing winter holiday trends? Of course! We believe that it is crucial to prepare for the holiday season ahead of time if you wish to attract customers and increase sales.
Retail TouchPoints
AUGUST 31, 2023
Madewell has officially opened the doors to its redesigned flagship on 5th Avenue in New York City. The store is the denim brand’s largest, measuring in at 9,000 square feet, and features a new Denim Atelier space designed to offer “a new approach to the traditional fitting room.” The flagship is the latest Madewell store designed to “foster creativity” within a traditional retail space.
Retail Wire
AUGUST 31, 2023
Calls are growing from pediatricians and parents in the U.S. to ban the sale of high-caffeine energy drinks to minors due to their potentially harmful effects. Energy drinks like Prime Energy, Ghost energy drinks, and Kim Kardashian’s “Kimade” energy drink contain high levels of caffeine, with some having as much caffeine as six Coca-Colas in.
Inside Retail
AUGUST 30, 2023
American apparel brands Ann Taylor, Loft, and Talbots have merged into a new group, Knitwell. Combined, these companies generate more than US$3 billion in annual sales. Steering this new venture, Lizanne Kindler, Talbots’s current CEO has been appointed executive chair and CEO of KnitWell Group. She will be supported by a team of executives within the office of the executive chair.
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Inside Retail
AUGUST 31, 2023
Consumers hold firm expectations that environmental sustainability and social responsibility should be at the forefront of everything from executive strategy, to day-to-day operations. This is set to become even more important as Gen Z becomes the dominant consumer audience. Notably, over 60 per cent of this demographic feels a personal responsibility over decisions that contribute to a better world – with this informing and shaping their purchasing habits.
Inside Retail
AUGUST 30, 2023
Electronics and furniture retailer Harvey Norman Holdings says its profits declined in FY23 due to increasing cost pressures and softening demand. The company, which owns and operates the Harvey Norman, Domayne and Joyce Mayne brands, reported total system sales revenue of $9.193 billion with EBITDA of $1.13 billion and tax-paid profit of $539.52 million, down 33.5 per cent for the year to June 30.
Inside Retail
AUGUST 30, 2023
The fashion industry has long found itself in a race to be the fastest. But increasingly, next-day and same-day delivery are being pushed to move at a rapid pace. The latest brand to capitalise on this trend is luxury fashion house Incu, which, in a partnership with Uber Direct, can now deliver its products to customers in under two hours. The offer is, so far, restricted to delivery within select areas of Sydney and Melbourne: being sourced from the business’ Sydney Galeries and Melbourne CBD a
Inside Retail
AUGUST 31, 2023
Pet Circle has paid fines worth $26,640 for stating misleading prices of pet supplies on its website to two customers, the Australian Competition & Consumer Commission (ACCC) reported. Some 5400 affected shoppers said they had used the discount codes for their purchases, but the total order price was displayed incorrectly as they were later charged an additional amount equal to the discount.
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Inside Retail
AUGUST 29, 2023
The Body Shop has launched its new concept store, Changemakers’ Workshop, in Brisbane’s Queen St, aiming to raise people’s awareness about the environment. Featuring circularity as the heart of this retail concept, the store has been furnished with sustainable fixtures including repurposed wood and recyclable plastics. It also has 100 per cent recycled countertops made of recycled plastic headed for the landfill, along with a bespoke mural ‘You Are Here’ by local Indigenous artist, R
Inside Retail
AUGUST 28, 2023
Aldi Australia says it continues to explore opportunities to offer online shopping, however, it has downplayed media reports of an imminent move and says comments made by one of its executives were “slightly misconstrued”. News.com reported today that Aldi “will begin offering online shopping to remain competitive with Coles and Woolworths in Australia” citing comments by Aldi’s director of customer interactions, Adrian Christie, speaking at a parliamentary inquiry into promoti
Inside Retail
AUGUST 24, 2023
Listed conglomerate Wesfarmers has reported tax-paid profit reached $2.5 billion in FY23 as operating conditions and consumer behaviours continued to normalise. The company’s retail business comprises Bunnings, Officeworks, and Kmart Group which in turn includes Target and Catch. For the year to June 30, group sales rose 18.2 per cent to $43.5 billion while tax-paid profits reached $2.5 billion, up 48.8 per cent and EBIT of $3.8 billion, up 6.3 per cent.
Inside Retail
AUGUST 23, 2023
Australian fashion jewellery chain Lovisa is continuing with its global expansion after profits jumped 20 per cent for the full year. Sales reached $596.5 million – up 33.1 per cent – with comparable store sales up by 6.3 per cent. Tax-paid profit rose 20.1 per cent to $68.2 million. The company says a key driver for sales was its continued global expansion where 172 new stores were opened during the year taking the total to 801 stores across 39 countries.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
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Inside Retail
AUGUST 22, 2023
Multibrand food chain franchisor Retail Food Group (RFG) reports underlying profit growth of 22.3 per cent for the full-year. The company owns and operates Gloria Jean’s, Crust Gourmet Pizza, Donut King, Brumby’s Bakery, Cafe2U Michel’s Patisserie, Pizza Capers and The Coffee Guy. For the year to June 30, underlying group EBITDA grew 21 per cent to $26 million while underlying tax-paid profit reached $22.6 million, up 22.3 per cent.
Inside Retail
AUGUST 22, 2023
After posting a $1.6 billion full-year profit, Woolworths says it is “cautiously optimistic” moving forward despite evidence customers are cutting back on spending. Group sales reached $64.3 billion, up 5.7 per cent while tax-paid profit from continuing operations improved 4.6 per cent to $1.6 billion and EBIT of $3.11 billion, up 15.8 per cent. Across its Australian food division, sales increased 5 per cent to $48 billion, with second-half sales increasing 7.6 per cent, reflecting elevated infl
Inside Retail
AUGUST 21, 2023
While the world may slowly be returning to normal in the post-pandemic era, retailers worldwide continue to face labour shortages in customer-facing roles. A recent study by Deloitte found that 74 per cent of executives heading major global retail companies expect shortages in customer-facing positions. Closer to home, the Australian Retailers Association (ARA) surveyed members and found that 84 per cent reported it has become harder to recruit new team members.
Tokinomo
AUGUST 21, 2023
Campaign corner Great flavor. In an effort to promote his product and find out more about what consumers want, singer and co-owner of Treo, Jason Derulo, takes to the streets to engage with people of various age groups, discussing the benefits of the organic juice option. As they try out diverse Treo flavors, people are genuinely impressed by the flavor, as well as the impressive low-calorie, carbohydrate, and sugar content.
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Inside Retail
AUGUST 28, 2023
Trans-Tasman fast-food operator Restaurant Brands New Zealand’s performance continued to be impacted by rising inflationary environment during the six months ended June 30. The group cited input cost increases in the New Zealand business – exceeding expectations – and lower than predicted sales growth in California and Hawaii, and higher interest rates.
Inside Retail
AUGUST 29, 2023
Global plus-size fashion retailer City Chic says sales declined 15.8 per cent in the June financial year driven by soft consumer demand in all markets. For the 12 months to July 2, group sales were $268.4 million as demand remained volatile across its markets, despite a 12 per cent increase in the active customer base to 970,000. The company reported an operating loss of $45 million and an underlying loss of $24 million.
Inside Retail
AUGUST 27, 2023
PAG, an investment firm focused on Asia Pacific, has signed a definitive agreement with private equity company KKR to acquire food and beverage hospitality business Australian Venue Co (AVC) for an undisclosed amount. AVC currently owns and operates more than 210 pubs, bars and restaurants across Australia and New Zealand. KKR invested in AVC in 2017 when the company only had 50 leasehold venues.
Inside Retail
AUGUST 24, 2023
Private equity firm Roark Capital agreed on Thursday to buy Subway, in a deal that people familiar with the matter said values the US sandwich chain at up to $9.55 billion, including debt, subject to targets in its financial performance. The deal marks the conclusion of a drawn-out auction that started in February and attracted interest from several private equity firms.
Advertiser: ZoomInfo
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
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