Retail TouchPoints
AUGUST 30, 2023
Nearly two-thirds of consumers ( 65% ) say they “love” fewer than three brands, according to a U.S.-based survey conducted by Dynata. Moreover, nine in 10 proclaim they do not love nor are loyal to a single brand. With customer behaviors and expectations changing so rapidly, it’s difficult to pinpoint what truly drives this lack of brand love and loyalty.
Hyken
AUGUST 31, 2023
This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. They write about how improving customer journeys increases business growth. When simply surviving in the saturated e-commerce market is a struggle, achieving business growth might just feel impossible.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
365 Retail
AUGUST 31, 2023
There can be no doubt about the impact that TikTok has had on the ecommerce industry in the UK. Last year, small businesses on TikTok contributed £1.63 billion to UK GDP, according to a report from Oxford Economics. And it’s not just the UK; millions of users around the world are buying directly from the videos they scroll though on a daily basis. TikTok has set the bar for customer expectations of what a smooth, content-led commerce experience should be like.
Inside Retail
AUGUST 31, 2023
If fashion were a country, it would be the sixth most polluting on the planet. We send 92 million tonnes of clothing to landfill around the world every year and only 12 per cent of the clothing and textiles we donate are recycled or reused – the rest are incinerated. Then there’s the water usage, the social implications of slave labour and unethical wages, and the impact of polyester.
Advertisement
Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.
Retail Customer Experience
AUGUST 31, 2023
The brands that have seen the most success with omnichannel experiences are those that have welcomed a new mindset and adapted to a changing landscape.
Retail TouchPoints
AUGUST 31, 2023
Generative AI may be generating buzz, but for tech-savvy retailers, AI is not a new technology. Conversational AI has been foundational to many customer experience technologies we now take for granted. Chatbots, Interactive Voice Response (IVR) and intent analysis can be used to collect information, accelerate responses, automate self-service options and augment an agent’s capabilities, while still other AI models have been in use to recognize trends and patterns in data that would be too massiv
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Dive
AUGUST 31, 2023
The department store retailer uses UPS and the U.S. Postal Service but did not specify which deals were adjusted.
Retail Times
AUGUST 16, 2023
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! UK shoppers propensity to be influenced by ads at the shelf-edge is growing, as consumer demand and retailer adoption of retail media networks in-store increases, the latest research from ADvendio, the leading omnichannel advertising solution provider, shows.
Inside Retail
AUGUST 31, 2023
To revitalise Sydney’s Haymarket and Chinatown streets and public spaces, The City of Sydney has launched a $44 million plan following consultation with 1150 residents. The initiative includes a grant program to improve shopfront facades on Dixon Street, public domain improvements, lighting and public art, a grant for community-led initiatives and a new City of Sydney coordinator to assist local businesses.
Tokinomo
AUGUST 30, 2023
The first leaf of fall hasn’t even touched the ground and we are discussing winter holiday trends? Of course! We believe that it is crucial to prepare for the holiday season ahead of time if you wish to attract customers and increase sales.
Speaker: Amanda Adams, Fractional CFO, CPA
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Retail TouchPoints
AUGUST 31, 2023
As privacy regulations ramp up, brands and retailers are looking for ways to personalize marketing efforts without relying on cookies — and brick-and-mortar retailers are always looking for effective ways to entice people to visit their stores. To help solve both challenges, the Arity Private Marketplace (PMP) enables marketers to leverage driving behavior data to understand where and when consumers are driving and to reach them with relevant messaging before they even get behind the wheel.
Wiser
AUGUST 30, 2023
Understanding and managing your brand equity is a powerful strategy for businesses in today’s competitive market landscape. Brand equity refers to the value of your brand in the minds of your consumers, and it’s a key asset that can drive your business’s growth and profitability. Building strong brand equity requires thoughtful planning and strategic execution.
Retail Gazette
AUGUST 31, 2023
Online marketplace OnBuy has made an eleventh hour bid to buy the Wilko brand, Retail Gazette can reveal. It is thought that OnBuy wants to continue trading through Wilko.com. The Bournemouth-based firm lodged the offer after it emerged that potential white knight M2 Capital’s bid to rescue the entire group, including all 400 stores and staff, collapsed today.
Retail Dive
AUGUST 31, 2023
The struggling department store will upgrade its tech, stores and customer experience, but is unlikely to follow rival Macy’s in leaving the mall.
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Inside Retail
AUGUST 30, 2023
American apparel brands Ann Taylor, Loft, and Talbots have merged into a new group, Knitwell. Combined, these companies generate more than US$3 billion in annual sales. Steering this new venture, Lizanne Kindler, Talbots’s current CEO has been appointed executive chair and CEO of KnitWell Group. She will be supported by a team of executives within the office of the executive chair.
Tokinomo
AUGUST 21, 2023
Campaign corner Great flavor. In an effort to promote his product and find out more about what consumers want, singer and co-owner of Treo, Jason Derulo, takes to the streets to engage with people of various age groups, discussing the benefits of the organic juice option. As they try out diverse Treo flavors, people are genuinely impressed by the flavor, as well as the impressive low-calorie, carbohydrate, and sugar content.
Retail TouchPoints
AUGUST 29, 2023
Today’s consumers rely on their smartphones for, well, just about everything, and Verizon recognizes just how important that connection is. That’s why the retailer and mobile service provider uses multiple technology solutions to create a personalized shopping experience at scale. And it’s a very large scale: on an annual basis, Verizon gets 48 million visits to its stores, 66 million visits to its call centers and engages in 22 million chats with customers, and the company employs 14,000 associ
Wiser
AUGUST 14, 2023
Understanding your product’s position in the market is crucial for success, especially when it comes to price. But what exactly is price positioning, and how does it impact a product’s success in the marketplace? Price positioning refers to the process of determining where a product or service fits in relation to other offerings in the market, based on its price.
Speaker: Jennifer Wright and Nick Barron
2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt
Retail Gazette
AUGUST 30, 2023
Wilko is set to announce job losses tomorrow after an offer to buy the entire business failed to “pass basic checks”, according to the GMB union. The GMB met with PwC this morning and was told that redundancy plans could be “restarted” and the future of any jobs at the retailer could not currently be guaranteed. It said: “In the meeting they advised that the company were still actively assessing a number of bids.
Cisco Retail
AUGUST 29, 2023
When I stepped into the world of technology, I never imagined I would see this day so early in my career. Since I’m a fairly recent addition to the Cisco family, the opportunity to attend Cisco Live in Las Vegas was already momentous. Little did I know this experience would surpass all expectations. I found myself embracing a role I never anticipated: Speaker!
Inside Retail
AUGUST 31, 2023
Consumers hold firm expectations that environmental sustainability and social responsibility should be at the forefront of everything from executive strategy, to day-to-day operations. This is set to become even more important as Gen Z becomes the dominant consumer audience. Notably, over 60 per cent of this demographic feels a personal responsibility over decisions that contribute to a better world – with this informing and shaping their purchasing habits.
Tokinomo
AUGUST 23, 2023
In the ever-evolving realm of retail, where the intersection of technology, consumer behavior, and marketing strategies constantly reshapes the landscape, staying ahead of the curve has never been more vital.
Advertisement
With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.
Retail TouchPoints
AUGUST 31, 2023
Madewell has officially opened the doors to its redesigned flagship on 5th Avenue in New York City. The store is the denim brand’s largest, measuring in at 9,000 square feet, and features a new Denim Atelier space designed to offer “a new approach to the traditional fitting room.” The flagship is the latest Madewell store designed to “foster creativity” within a traditional retail space.
Dezeen
AUGUST 31, 2023
British luxury brand Burberry has renovated its New Bond Street store , which has been decorated with a minimalist scheme that is populated with striking contemporary furniture. Set on a prominent spot on the corner of New Bond Street and Conduit Street in central London, the 22,000-square-metre store is split across three levels. Burberry's flagship store is located on New Bond Street The flagship store has a minimal open-plan interior that is characterised by stark white floor, walls and ceili
Retail Gazette
AUGUST 30, 2023
Tesco will slash prices on over 50 products, claiming parents are set to see “some of the biggest benefits” The supermarket is cutting the price of some Pampers nappies by 16% and slashing costs across a range of branded and own-brand baby products, including Johnson’s Baby Shampoo and Florence and Fred Cotton buds. While the retail giant is reducing the prices of almost 60 items in its larger stores, a quarter of these will affect the baby aisle.
Retail Customer Experience
AUGUST 31, 2023
ChatGPT offers the online used book retailer a boatload of opportunities and strategies to better meet customer expectations and drive a more personal customer experience.
Advertisement
Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.
Inside Retail
AUGUST 30, 2023
Electronics and furniture retailer Harvey Norman Holdings says its profits declined in FY23 due to increasing cost pressures and softening demand. The company, which owns and operates the Harvey Norman, Domayne and Joyce Mayne brands, reported total system sales revenue of $9.193 billion with EBITDA of $1.13 billion and tax-paid profit of $539.52 million, down 33.5 per cent for the year to June 30.
Tokinomo
AUGUST 16, 2023
In this article, we delve into the concept of Customer-Centric Retailing – what it entails, why it's crucial, and how it's shaping the way retailers engage with their audience. From understanding the core principles of this approach to exploring its benefits and unveiling strategies for its effective implementation, we embark on a journey that uncovers the transformative power of prioritizing the customer in the modern retail world.
Retail TouchPoints
AUGUST 31, 2023
Amazon is bringing ‘Buy with Prime’ capabilities to Shopify merchants via a new app integration. Buy with Prime was designed to give Prime members fast, free delivery and easy returns through Amazon’s fulfillment network and ultimately help brands increase shopper conversion by about 25%. Now, the new app is empowering Shopify merchants to offer this seamless payment experience to their customers.
Retail Dive
AUGUST 30, 2023
The company, which was acquired by private equity firm The Stephens Group in 2014, is closing despite a recent $20 million investment by the firm.
Advertisement
Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.
Expert insights. Personalized for you.
264 
Let's personalize your content