Retail Customer Experience
JULY 6, 2023
To thrive in the new world of consumer behavior, malls must offer unique dining, retail, entertainment, and other experiences that shoppers cannot find just anywhere — or online.
Retail TouchPoints
JULY 6, 2023
Almost as long as there has been TV, there has been the dream of television-enabled commerce (beyond simply running commercials and hoping viewers act on them, of course). As far back as 40 years ago multiple companies have tried to make “interactive television” a reality, beginning with Warner’s QUBE in 1977 and followed by GTE’s mainStreet , Time Warner’s Full Service Network and Bell Atlantic’s Stargazer.
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Retail Dive
JULY 10, 2023
The direct-to-consumer brand flourished — and expanded — during the pandemic. But for the last year, it's been losing $135,000 a month on stores.
Retail Gazette
JULY 2, 2023
The number of retailers buckling under economic pressure has hit a new record as shoppers pull back on spending amid the cost-of-living crisis. Insolvencies in the sector surged 56% in the past year, the highest level in nearly a decade, according to figures from law firm RPC. Around 1,942 retailers went bust in 2022-23, up from 1,243 in 2021-22, beating pandemic levels when several retailers crumbled from the closure of the high street.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Inside Retail
JULY 31, 2023
Retailers have been coming under pressure from all sides in recent months. Cost of living, combined with rising interest rates, have hit back-pockets, with consumers looking to restrict spending where possible. Meanwhile, the cost of doing business continues to climb – with critical expenses including rent, wages and supply costs on the rise. All of this has had a damaging effect on retail sales, which have been subdued in recent months.
Retail TouchPoints
JULY 5, 2023
As the online payments industry continues to evolve, new digital wallet solutions, such as mobile payment apps and e-wallet platforms, are becoming increasingly popular and reshaping the way consumers transact. As new payment options continue to gain traction, traditional payment methods, including credit cards, can’t compete with the convenience of digital wallets.
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Gazette
JULY 3, 2023
Shoppers who prefer to use self-service checkouts may have noticed some changes of late. Retailers including Morrisons and Sainsbury’s have i ntroduced barriers in self-scan areas in some stores, where proof of purchase is required before they can exit. The gates have different means of being opened depending on the retailer, with Sainsbury’s requiring shoppers to scan the receipt, whilst Morrisons’s electronic gates open automatically when the system registers a transaction.
Dezeen
JULY 26, 2023
Raw finishes and brutalist interventions feature in footwear brand Veja 's first dedicated shop in Madrid , complete with an in-house shoe repair workshop and interiors designed by local firm Plantea Estudio. The retail space is housed in a building in the centre of Madrid, which has functioned as a shop, a restaurant and a bank office since its construction around the turn of the 20th century.
Hyken
JULY 31, 2023
Top Takeaways: In the age of advanced technology, it’s crucial for businesses to prioritize the overall customer experience. While chatbots and digital solutions are valuable, human-to-human interactions still plays a vital role, especially when technology falls short. Understanding and predicting customer needs are key to effective customer engagement.
Tokinomo
JULY 24, 2023
Campaign scoop Meow Mix. What’s cuter than 1 cat singing a Meow Mix jingle? 5 cats dressed in denim singing the jingle like a 90s band. The Meow Mix commercial shows us what we didn’t know we needed - cats singing with NSYNC member JC Chasez alongside them. Cute and catchy!
Speaker: Becky Parisotto and John Vurdelja
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Retail TouchPoints
JULY 3, 2023
Rhode Island-based jeweler Alex and Ani reportedly closed 20 stores and vacated its headquarters in East Greenwich, according to The Providence Journal and other media outlets. The retailer “has implemented a work-from-anywhere model that allows Alex and Ani to hire talent all across the country,” according to CEO Scott Burger, and will explore “future alternatives for office space.” “Alex and Ani has been reimagining various aspects of our company over the past few years,” said Burg
Inside Retail
JULY 4, 2023
In recent years, cryptocurrencies have emerged as a transformative force in the world of finance. These digital currencies – such as Bitcoin and Ether – are decentralised and offer secure, efficient, and borderless transactions. As their popularity continues to surge, it is crucial for retailers to consider embracing crypto acceptance as a payment option.
Retail Wire
JULY 6, 2023
The home depot merchandise landscape shifts to battery-powered by 2028.
Retail Focus
JULY 5, 2023
Discover the healing power of the Japanese forests at Tatcha’s Forest Awakening Pop-Up, developed in harmony with exclusive retail partner Space NK to celebrate the launch of Tatcha’s NEW Forest Awakening Body Collection. Bringing the benefits of healing hinoki to London Step into the Tatcha Forest Awakening Pop-Up, developed in harmony with Space NK.
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Wiser
JULY 18, 2023
The Fourth of July is a time for celebration in the U.S., and this year was no different. People around the country enjoyed barbecues, fireworks shows, parades, and more as they celebrated America’s Independence Day. But what many people don’t realize is that behind all the fun and festivities are insights to be gleaned from shopper purchase data. Customer behavior is constantly changing and evolving, making it essential for brands and retailers to keep up with the latest trends.
Tokinomo
JULY 18, 2023
The retail industry is rapidly evolving and technology has an important role to play in this. Since 80% of retail sales happen in-store, brick-and-mortar retail needed to find ways to get shoppers’ attention and keep them engaged.
Retail TouchPoints
JULY 11, 2023
Inditex , parent company of brands including Zara and Massimo Dutti , will use supply chain transformation, support for biodiversity and circularity initiatives such as Zara Pre-Owned to cut emissions along its value chain in half by 2030 , putting it on the path to reaching zero net emissions by 2040. The apparel giant also will transition to exclusively using textile materials that deliver lower environmental impacts by the end of this decade.
Inside Retail
JULY 6, 2023
Australian app Gander has launched with the aim of combating food wastage among retailers – and saving money for grocery shoppers. Gander, describing itself as an Australian first, connects shoppers with reduced-price foods nearing their expiration dates, offering discounts and reducing food waste in supermarkets and grocery stores. Gander has teamed with Spano’s IGA and County Grocers to offer this sustainable solution in stores in Queensland and Victoria, making the chains the country
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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.
Retail Wire
JULY 10, 2023
Some Costco stores have started asking Instacart shoppers to wait for orders offsite, according to interviews with shoppers and a review of Reddit posts and discussions on the policy. Instacart does not require shoppers to wait in a store’s parking lot to be eligible for an order, but it does tell its contractors that they.
Retail Focus
JULY 5, 2023
Shaftesbury Capital has announced that Gramicci, the outdoor and lifestyle clothing brand that specialises in hard-wearing apparel, has opened in Covent Garden, marking its global debut retail space. The 1,400 sq ft store, located at 3 Earlham Street, showcases the brand’s range of functional men’s, women’s and kidswear clothing, as well as its range of exclusive brand collaborations.
Wiser
JULY 25, 2023
Starting and running a small business is one of the most rewarding experiences that anyone can have. It takes hard work, dedication, and an entrepreneurial spirit to make it successful. But even with all this in place, it can still be difficult for small or local businesses to get noticed and stand out from the competition. That’s why it’s so important for small business owners to understand how to promote their businesses effectively.
Tokinomo
JULY 18, 2023
Campaign corner Peculiar mural. Planters introduces its new line of flavored cashew snacks with an “interesting” commercial. In the video, a man is taken aback when he lays eyes on the mural his wife has chosen to create on the nursery wall for their baby. Instead of the previously agreed-upon elephant, the soon-to-be mother has opted to paint a pickle with human-like features, gently holding a Planters cashew in its embrace.
Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Duke Heninger, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.
Retail TouchPoints
JULY 10, 2023
Apple co-founder Steve Jobs once said , “People don’t know what they want until you show it to them. Our job is to figure out what they want before they do.” The world of retail is getting ready for its iPhone moment using breakthrough generative AI technology. Unlike traditional AI that is used to detect patterns and make decisions, generative AI models use neural networks that are trained with massive amounts of data to create new and original content — all from just a few typed questions from
Inside Retail
JULY 7, 2023
Department store Kmart Australia is set to close its Port Adelaide store in the coming months, resulting in 100 job losses. The closure decision followed what the retailer described as “a regular review” of its store network and the company believes there are other stores close enough to support all of its Adelaide customers. A Kmart spokesperson told Inside Retail that affected employees would be redirected to opportunities within the “wider Wesfarmers business” when the store close
Retail Wire
JULY 10, 2023
In an interview with CNBC, Jassy said that Amazon is not falling behind in AI, and that the company is investing in AI across the board. He specifically pointed to Amazon Web Services (AWS) as one business that can capitalize on the buzz around AI over the long term. AWS recently unveiled a generative AI.
Inside Retail
JULY 9, 2023
As consumers, it’s likely that most of us have received a package after ordering a product online that gave a telltale clunk when picked up – the sound of a product moving in a box much too big for it, with void fill material valiantly trying to fight the effects of gravity (and sometimes failing). Making a good impression on customers today means delivering a package that protects products, is easily recycled, and is right-sized, matching exterior packaging to the size of the objects being ship
Advertiser: Experience Retail Today
I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.
Retail TouchPoints
JULY 3, 2023
European lifestyle brand Snipes kickstarted its U.S. debut in 2019 through the acquisition of KicksUSA , which gave the retailer access to 63 stores and an ecommerce platform. However, reaching its current level of success — 308 U.S. stores and 12X digital revenue growth over the past few years — has required Snipes to reimagine the approach it took in Europe while powering operations with a strong technology stack. “ If you asked our CEO pre-pandemic who we were, he would say we are a marketing
Inside Retail
JULY 31, 2023
Self-tanner and skincare brand Bondi Sands has been sold to Japanese chemical and cosmetics giant Kao Corporation in a $450 million deal. Kao, established in 1887, owns popular skincare and haircare brands such as Biore, Jergens, Oribe, and KMS. Shaun Wilson, CEO and co-founder of Bondi Sands, will remain with the company under new owner, and Blair James will continue as creative director.
Inside Retail
JULY 26, 2023
Discounted designer goods retailer Cosette has been alleged of selling counterfeit goods and ‘superfakes’ following an investigation by media outlets. New South Wales Fair Trading has now received more than 25 complaints following reportage by The Sydney Morning Herald and A Current Affair. Many buyers have revealed that their designer bags were indeed ‘fake’ after authenticity checks failed to ensure the legitimacy of products.
Inside Retail
JULY 26, 2023
Drinks retailer Dan Murphy’s has opened a premium concept store in Sydney’s Martin Place for the precinct’s corporate clientele. The new Cellar concept boasts a “reduced floor format” compared to a typical Dan Murphy’s offering and is stocked with a range of high-quality wines, bespoke spirits, and curated beers. The store also features a temperature-controlled setting showcasing rare, back-vintage, and hard-to-source Australian and international wines.
Advertiser: ZoomInfo
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
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