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Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. From stocking shelves to guiding shoppers, robots are proving their value across various tasks. However, their effectiveness hinges on more than just advanced technology. With Amazon pulling back on their cashierless stores , we cannot depend on robots to completely take over the retail experience.
Christmas and end-of-year sales are big business for retailers but they also drive enormous returns. The high volumes of unwanted gifts and remorseful sale purchases have implications beyond the bottom line the environmental impact of emissions, repackaging and damaged goods is becoming excessive. The Australia Institute projected an estimated $1 billion worth of unwanted Christmas gift waste in 2024, with 27 per cent of Australians expected to receive gifts they will not use.
Ulta Beauty has teamed up with Instacart to offer same-day delivery from its more than 1,400 stores acrossthe U.S. in as fast as one hour. Instacart customers can now shop a wide selection of skin care, hair care, cosmetics, fragrances and wellness products from Ulta. The partnership also integrates Ulta Beauty Rewards into the Instacart app , allowing members to earn points on every Ulta Beauty purchase made via Instacart by linking their accounts through Ulta Beauty’s storefront.
Australian retail sales saw significant year-on-year increase in November, largely attributed to the Black Friday sales. “Black Friday sales events proved once again to be a big hit, with widespread discounting and higher spending across all retail industries,” said Robert Ewing, head of business statistics at the Australian Bureau of Statistics (ABS). “The popularity of Black Friday sales continues to grow with promotional activity now stretching across the entire month of Nov
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Poshmark has partnered with Loop Returns for a new program that will allow shoppers to sell unwanted items that they cant return to the original merchant, extending the life of these products and cutting return handling costs for retailers. When U.S. merchants that use Loop Returns enable this experience for their customers, shoppers initiating a return will see a Resell on Poshmark button next to items that arent eligible for a traditional return.
This Christmas, UK shoppers showed a clear shift towards sensible spending, prioritising useful, practical gifts over luxury and indulgence. New data from leading eCommerce provider Visualsoft saw that while overall Christmas revenue dropped by 4% compared to 2023, average order value (AOV) rose by 21%, reflecting the growing impact of thoughtful shopping and retailer incentives.
Saks Fifth Avenue is planning a range of activities to celebrate the 50 th anniversary of its neighbor Saturday Night Live (the show is filmed across the street from Saks 5 th Avenue flagship at 30 Rockefeller Plaza). In honor of the shows milestone birthday, Saks has rolled out an exclusive line of SNL merch via a dedicated landing page on its website and is planning two pop-up shop events as well as a special window installation.
Saks Fifth Avenue is planning a range of activities to celebrate the 50 th anniversary of its neighbor Saturday Night Live (the show is filmed across the street from Saks 5 th Avenue flagship at 30 Rockefeller Plaza). In honor of the shows milestone birthday, Saks has rolled out an exclusive line of SNL merch via a dedicated landing page on its website and is planning two pop-up shop events as well as a special window installation.
Vietnamese luxury multi-brand fashion retailer Runway has set its sights on the country’s growing interest in high-end jewellery, bringing contemporary Italian brand Vhernier to Vietnam. Located in the heart of Ho Chi Minh City, the Vhernier retail space inside Runway Rex Hotel faces the famous Nguyen Hue Street, neighbouring luxury houses including Burberry and Chanel.
According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future. Luckily, many supply chain leaders are seeing early success in using automation to meet heightened customer expectations.
As author Stephen King once noted, Sooner or later, everything old is new again. One brand that epitomises this phrase is Indian cookware brand P-Tal. Founded in 2017 and headquartered in Amritsar, Punjab, P-Tal was initially launched as a college project by co-founders Aditya Agrawal, Kirti Goel and Gaurav Garg to revive a neglected form of cookware craftsmanship.
In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. 1.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Home Bargains billionaire owner has paid himself more than 1bn as the discount chains sales topped 4.2bn. Tom Morris, who owns 98% of TJ Morris, the firm behind the retailer, received the majority of the 1.22bn in dividends and asset distributions last year, CityAM reported. The payout came as pre-tax profits for Home Bargains surged 35% to 454.8m in the year to 30 June, up from 336.5m.
Specsavers has collaborated with Mimco to launch an eyewear collection, which includes four optical frames and three sunglass styles. “ Working so closely with Mimco to create the new collection meant we were able to incorporate a range of unexpected and intricate design elements into the final frames that we know our customers love,” said Nelly Soleil, Specsavers head of frames. “Having launched our first collection in 2023, we are excited to see our second collaboration out i
Dalton Park Outlet has delivered a stellar performance during the Christmas trading period, achieving significant year-on-year growth across key metrics and categories. With robust footfall and strong consumer demand, the outlet reported a remarkable +11.2 percent increase in Christmas week sales and a +10.4 percent uplift in transactions compared to the same period last year.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
More and more Australian consumers are relying primarily on mobile wallets , which are on track to replace bank cards within seven years. Reserve Bank of Australia data shows payments using mobile wallets accounted for 11 per cent of retail sales in 2020, surging to 35 per cent in three years later, in 2023. Mobile wallets could surpass retail card payments by 2032 if current trends continue, according to Peter Drennan, research and data expert at Australian financial comparison platform Money.
Despite Gen Z often being stereotyped as the TikTok generation, Millennials now outshop their younger consumer counterparts across TikTok, Instagram and Facebook, according to the latest research by the Retail Technology Show (RTS). Original research of over 1,000 shoppers by RTS showed that on average Millennials made 21 purchases on TikTok in the last 12 months compared to the 20 items bought on the social platform by Gen Zers.Compared to Gen Z consumers, Millennials also made more purchases a
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
Online running shoes, running clothing and outdoor gear retailer SportsShoes.com has announced a new retail partnership with health and life insurer Vitality. SportsShoes.com is now available to Vitality members through the Vitality Programme the insurers behaviour change programme that rewards and incentivises Vitalitys 1.8m members to live healthier and more active lives.
Navigating the complexities of retail execution demands innovative strategies that extend beyond conventional methods. The heart of effective retail execution lies not just in securing shelf space but in ensuring your brand strategically captures attention and drives sales. The Evolution of Store-Level Selling Traditionally, store-level selling has relied on the intuition and experience of field representatives.
Evolve Estates , part of the property investment collective M Core, has announced its acquisition of 120,000 sq ft of retail and leisure space at Elephant Park, one of Londons flagship regeneration projects. The site, located in the historic Elephant & Castle area of Zone 1, was purchased from Lendlease and forms a key part of the mixed-use development delivered in partnership with Southwark Council.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
ProCook reported a strong trading performance over the golden quarter. Sales for the kitchen specialist jumped 11.2% to 25.6m in the 12 weeks to 5 January, driven by a 12.4% rise in retail revenue to 16m. Online sales increased 9.2% to 9.6m, up 7.1% in like-for-like terms, which it attributed in part to sales from its relaunched Amazon UK marketplace.
Carhartt WIP , Ronning , and Blackhorse Lane Ateliers are the latest brands to enhance Sohos retail offering, with new store openings announced by Shaftesbury Capital. The lifestyle and apparel brands have joined the West End destination, further diversifying its mix of flagship and independent retailers. Carhartt WIP has relocated its flagship store to a larger 4,000 sq ft unit at 33-35 Brewer Street, moving from its previous location at 72-74 Brewer Street.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Nisa has announced the appointment of Paul Webster as head of partnerships, as part of its commitment in driving innovation and excellence within its strategic partner base. Joining from leading global food and beverage company, Pepsico, Paul has built an outstanding reputation for fostering collaborative partnerships and is a pivotal appointment as Nisa
Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.
The retail giant said it will miss its goals to reduce operational emissions because of challenges with energy policy and infrastructure, as well as technology availability.
Christian Lacroix has been acquired by Spains Sociedad Textil Lona (STL) for an undisclosed amount. Established in 1987 by its namesake designer Christian Lacroix, the label is known for its baroque and embroidered designs and was once part of French luxury giant LVMH. STL also owns brands such as CH Carolina Herrera and Purification Garcia, with 600 stores worldwide.
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Supermarket Aldi is giving away a whopping 20,000 worth of vouchers, equivalent to four years worth of grocery shopping, as new research reveals it to be the cheapest supermarket for the fourth consecutive year.
AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
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