Retail TouchPoints

JANUARY 8, 2025

Robots and automated technology are becoming a typical feature in the retail industry, with robots streamlining operations, reducing costs and improving customer experiences. From stocking shelves to guiding shoppers, robots are proving their value across various tasks. However, their effectiveness hinges on more than just advanced technology. With Amazon pulling back on their cashierless stores , we cannot depend on robots to completely take over the retail experience.

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Retail Wire

JANUARY 8, 2025

Cracker Barrel is heating up this winter with delicious new menu offerings.

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Retail TouchPoints

JANUARY 8, 2025

Ulta Beauty has teamed up with Instacart to offer same-day delivery from its more than 1,400 stores acrossthe U.S. in as fast as one hour. Instacart customers can now shop a wide selection of skin care, hair care, cosmetics, fragrances and wellness products from Ulta. The partnership also integrates Ulta Beauty Rewards into the Instacart app , allowing members to earn points on every Ulta Beauty purchase made via Instacart by linking their accounts through Ulta Beauty’s storefront.

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Retail Focus

JANUARY 8, 2025

This Christmas, UK shoppers showed a clear shift towards sensible spending, prioritising useful, practical gifts over luxury and indulgence. New data from leading eCommerce provider Visualsoft saw that while overall Christmas revenue dropped by 4% compared to 2023, average order value (AOV) rose by 21%, reflecting the growing impact of thoughtful shopping and retailer incentives.

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Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail TouchPoints

JANUARY 8, 2025

Saks Fifth Avenue is planning a range of activities to celebrate the 50 th anniversary of its neighbor Saturday Night Live (the show is filmed across the street from Saks 5 th Avenue flagship at 30 Rockefeller Plaza). In honor of the shows milestone birthday, Saks has rolled out an exclusive line of SNL merch via a dedicated landing page on its website and is planning two pop-up shop events as well as a special window installation.

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Inside Retail

JANUARY 8, 2025

Christmas and end-of-year sales are big business for retailers but they also drive enormous returns. The high volumes of unwanted gifts and remorseful sale purchases have implications beyond the bottom line the environmental impact of emissions, repackaging and damaged goods is becoming excessive. The Australia Institute projected an estimated $1 billion worth of unwanted Christmas gift waste in 2024, with 27 per cent of Australians expected to receive gifts they will not use.

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Retail Focus

JANUARY 8, 2025

Ghalia BOUSTANI. Retail Consultant | Published author | Visiting lecturer Mass brand premiumisation has emerged as a pivotal trend in recent years, with brands striving to secure higher-value market segments while retaining their broad consumer appeal. This approach enables brands to boost profitability, elevate their image, and sustain growth in fiercely competitive markets.

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Retail TouchPoints

JANUARY 8, 2025

According to Gartner, more than three-quarters of supply chain leaders are being asked to improve their customer experience (CX) strategies. A customer-centric approach to supply chain management is challenging; it requires a deep understanding of consumer expectations and behaviors, not just today but also for the foreseeable future. Luckily, many supply chain leaders are seeing early success in using automation to meet heightened customer expectations.

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Inside Retail

JANUARY 8, 2025

Vietnamese luxury multi-brand fashion retailer Runway has set its sights on the country’s growing interest in high-end jewellery, bringing contemporary Italian brand Vhernier to Vietnam. Located in the heart of Ho Chi Minh City, the Vhernier retail space inside Runway Rex Hotel faces the famous Nguyen Hue Street, neighbouring luxury houses including Burberry and Chanel.

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Retail TouchPoints

JANUARY 8, 2025

Acon Investments has purchased a controlling stake in the True Religion apparel brand for an undisclosed amount. The brand, which was founded in 2002, will continue to operate independently out of its headquarters in Gardena, Calif. The transaction is supported by new and continuing limited partners of Acon including SB360 Capital Partners , a Schottenstein affiliate and established apparel and retail investor.

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Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Inside Retail

JANUARY 8, 2025

As author Stephen King once noted, Sooner or later, everything old is new again. One brand that epitomises this phrase is Indian cookware brand P-Tal. Founded in 2017 and headquartered in Amritsar, Punjab, P-Tal was initially launched as a college project by co-founders Aditya Agrawal, Kirti Goel and Gaurav Garg to revive a neglected form of cookware craftsmanship.

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Retail Wire

JANUARY 8, 2025

The 2024 holiday shopping season broke sales records thanks to AI.

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Inside Retail

JANUARY 8, 2025

Australian retail sales saw significant year-on-year increase in November, largely attributed to the Black Friday sales. “Black Friday sales events proved once again to be a big hit, with widespread discounting and higher spending across all retail industries,” said Robert Ewing, head of business statistics at the Australian Bureau of Statistics (ABS). “The popularity of Black Friday sales continues to grow with promotional activity now stretching across the entire month of Nov

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Retail Wire

JANUARY 8, 2025

Wendy's is offering budget-conscious choices for inflation-weary patrons.

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Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail Gazette

JANUARY 8, 2025

Home Bargains billionaire owner has paid himself more than 1bn as the discount chains sales topped 4.2bn. Tom Morris, who owns 98% of TJ Morris, the firm behind the retailer, received the majority of the 1.22bn in dividends and asset distributions last year, CityAM reported. The payout came as pre-tax profits for Home Bargains surged 35% to 454.8m in the year to 30 June, up from 336.5m.

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Inside Retail

JANUARY 8, 2025

Christian Lacroix has been acquired by Spains Sociedad Textil Lona (STL) for an undisclosed amount. Established in 1987 by its namesake designer Christian Lacroix, the label is known for its baroque and embroidered designs and was once part of French luxury giant LVMH. STL also owns brands such as CH Carolina Herrera and Purification Garcia, with 600 stores worldwide.

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Retail Wire

JANUARY 8, 2025

Dunkin' and Native collaborated on four donut-inspired personal care scents.

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Inside Retail

JANUARY 8, 2025

More and more Australian consumers are relying primarily on mobile wallets , which are on track to replace bank cards within seven years. Reserve Bank of Australia data shows payments using mobile wallets accounted for 11 per cent of retail sales in 2020, surging to 35 per cent in three years later, in 2023. Mobile wallets could surpass retail card payments by 2032 if current trends continue, according to Peter Drennan, research and data expert at Australian financial comparison platform Money.

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Customer Experience

Retail Wire

JANUARY 8, 2025

White Castle welcomes Anthony Joseph as president, alongside Lisa Ingram, who will remain CEO.

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RETAIL MANAGEMENT SOFTWARE

JANUARY 8, 2025

In the world of retail, the importance of customer retention cannot be overstated. As businesses focus on attracting new customers, it’s equally crucial to invest in keeping existing ones. Retaining customers not only ensures consistent revenue but also fosters brand loyalty and advocacy. In this blog, we will explore proven customer retention strategies that retail businesses can implement to boost customer loyalty and long-term success. 1.

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Retail Wire

JANUARY 8, 2025

Intuit's TurboTax software will have an option to get paid five days sooner.

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Inside Retail

JANUARY 8, 2025

Specsavers has collaborated with Mimco to launch an eyewear collection, which includes four optical frames and three sunglass styles. “ Working so closely with Mimco to create the new collection meant we were able to incorporate a range of unexpected and intricate design elements into the final frames that we know our customers love,” said Nelly Soleil, Specsavers head of frames. “Having launched our first collection in 2023, we are excited to see our second collaboration out i

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Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Marketing

Retail Wire

JANUARY 8, 2025

McDonald's continues to add more value to its menu.

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Retail Gazette

JANUARY 8, 2025

Tesco boss Ken Murphy said the supermarket has celebrated its biggest ever Christmas as it achieved its highest market share since 2016 driven by its focus on value, quality and service. The grocery giant saw a 2.8% increase in group like-for-like sales in the 13 weeks to 23 November and a 3.8% rise in the six weeks to 4 January.Over the festive period, UK LFL sales jumped 4.1%.

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Retail Wire

JANUARY 8, 2025

Taco Bell has options for every budget.

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A1 Retail

JANUARY 8, 2025

Currys plc has succeeded in reducing its annual fuel bill by more than 400,000 thanks to the successful adoption of Lightfoots in-cab driver coaching technology and rewards platform. Used across its fleet of 262 Ford Transits and 410 Iveco Dailys, telematics data captured by Lightfoot, compared during its blind to live trials, has shown that Currys has seen a 10.8 percent increase in MPG, a near 11 percentfall in CO 2 emissions and reductions in vehicle idling by five percent.

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Retail Wire

JANUARY 8, 2025

According to Girl Scouts of the USA, Girl Scout cookies may have fewer varieties on offer after 2025 draws to a close.

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Retail Dive

JANUARY 8, 2025

The retail giant said it will miss its goals to reduce operational emissions because of challenges with energy policy and infrastructure, as well as technology availability.

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Wiser

JANUARY 8, 2025

Navigating the complexities of retail execution demands innovative strategies that extend beyond conventional methods. The heart of effective retail execution lies not just in securing shelf space but in ensuring your brand strategically captures attention and drives sales. The Evolution of Store-Level Selling Traditionally, store-level selling has relied on the intuition and experience of field representatives.

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A1 Retail

JANUARY 8, 2025

Online running shoes, running clothing and outdoor gear retailer SportsShoes.com has announced a new retail partnership with health and life insurer Vitality. SportsShoes.com is now available to Vitality members through the Vitality Programme the insurers behaviour change programme that rewards and incentivises Vitalitys 1.8m members to live healthier and more active lives.

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Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Marketing