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Furniture and homewares retailer Koala Living has been fined $56,340 for misleading customers about their rights to remedies for faulty products. The ACCC previously issued Koala Living with three infringement notices after many consumers complained the company had wrongly stated their rights. The company said the remedies were limited to a 72-hour period or the period of the manufacturer’s warranty, and that it could choose the type of remedy for minor and major faults.
UK shoppers plan to spend a total of £2.05bn on secondhand gifts over this festive season as pre-loved rises in popularity, new research from Vinted and Retail Economics has found. Sales of pre-loved gifts are forecast to make up 10.2% of the total nation’s Christmas gift market this year, with the category particularly popular among those aged 18-45.
Most mornings, Meng Zhaoran rises early and heads to a park near his Shanghai home. “My way to relax and get inspiration is to get up at 5 in the morning and walk in the park. I love to enjoy the trees, to picture the trees, to watch the trees – they give me energy and comfort,” he said. They also inspired the latest season – the sixth, dubbed Tree – launched by the rapidly growing Chinese fine-fragrance brand Documents, which Zhaoran founded.
Kingfisher has lowered its full-year profit guidance after reporting a flat third quarter, as consumer uncertainty in the UK and France weighed on sales. The B&Q and Screwfix owner reported total sales of £3.2bn for the quarter to 31 October, a 0.6% decline, while like-for-like sales slipped 1.1%. While sales performance was solid in August and September, October saw a slowdown, driven by uncertainty in the UK and France related to government budgets and adverse weather conditions.
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
Soul Origin has unveiled its dynamic rebrand at the new-look Parramatta Westfield store, the first brand refresh for the 13-year-old chain. A bright saffron is the highlight among natural tones and earthy, organic materials. It features in the brand icon, coffee equipment and packaging. Adam Neill, chief operating officer, said “We are excited to embark on the next stage for Soul Origin, the new rebrand aims to revitalise the brand and propel it forward on its journey.
Asda brought back its former chief executive Allan Leighton as its executive chair this weekend, replacing Stuart Rose as its sales continue to dive. Rose will remain on the board “to ensure an orderly transition before stepping down”, the retailer said in a statement. He served as chair since 2021, and took day-to-day responsibility for leading the grocer alongside Rob Hattrell, an executive at TDR, the private equity firm that owns a majority stake in the supermarket chain, after co-owner Mohs
Ikea global retail boss Tolga Öncü is feeling chipper after finishing its last financial year on a high. Operating profits edged up 4% from £1.8bn (€2.2bn) to £1.9bn (€2.3bn) in the year to 31 August at Inter Ikea, the owner of the Swedish furniture giant, despite a 9% drop in sales, as the retailer decided to cut prices in the face of the cost-of-living crisis. “I am quite proud of the work that we have done during FY24,” he says, explaining the business chose to “really go in
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Tributes to the former Coles chief marketing officer Lisa Ronson poured in on LinkedIn, following the news of her untimely death in a vehicle accident near Daylesford on Saturday. According to local media, Ronson was riding an all-terrain vehicle, which rolled over and crashed. Emergency services were called but were not able to revive Ronson. Ronson served as CMO of Coles from 2019 to 2023.
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Sexual wellness brand Dame is among a growing number of retailers bringing a distinctly female touch to the sex toy industry, which has traditionally been dominated by men, both in terms of business leadership and customer base. Like Dame, Maude and Unbound Babes have found success by flipping the focus to women. Founded a decade ago, Dame is on a mission to make sexual wellness products accessible on every level possible.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
The Gold family, long-time owners of Ann Summers, is exploring options for the lingerie and sex toy retailer, including the potential sale of a partial or majority stake. Sources told Sky News that the family is on the verge of hiring corporate advisory firm Interpath to conduct a strategic review, which could pave the way for selling a significant portion of the business.
A mere three months into the role as CEO at Adore Beauty, Sacha Laing has confirmed why he is the man for the beauty company’s strategic refresh with a three-year plan to transform the e-commerce business into a considerable force in bricks-and-mortar retail. But in a market where Mecca already sets the bar for in-store shopping experiences, is there room for another Australian-founded beauty retail empire?
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