Inside Retail

NOVEMBER 24, 2024

Furniture and homewares retailer Koala Living has been fined $56,340 for misleading customers about their rights to remedies for faulty products. The ACCC previously issued Koala Living with three infringement notices after many consumers complained the company had wrongly stated their rights. The company said the remedies were limited to a 72-hour period or the period of the manufacturer’s warranty, and that it could choose the type of remedy for minor and major faults.

Consumer 147

Consumer Finance 147

Retail Wire

NOVEMBER 24, 2024

Virgin Atlantic is canceling flights due to plane shortages.

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Inside Retail

NOVEMBER 24, 2024

Tributes to the former Coles chief marketing officer Lisa Ronson poured in on LinkedIn, following the news of her untimely death in a vehicle accident near Daylesford on Saturday. According to local media, Ronson was riding an all-terrain vehicle, which rolled over and crashed. Emergency services were called but were not able to revive Ronson. Ronson served as CMO of Coles from 2019 to 2023.

Marketing 147

Marketing ATS Supermarket 147

Retail Wire

NOVEMBER 24, 2024

Whataburger is fueling holiday shopping sprees.

Shopping 147

Shopping 147

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Customer Experience

Inside Retail

NOVEMBER 24, 2024

Most mornings, Meng Zhaoran rises early and heads to a park near his Shanghai home. “My way to relax and get inspiration is to get up at 5 in the morning and walk in the park. I love to enjoy the trees, to picture the trees, to watch the trees – they give me energy and comfort,” he said. They also inspired the latest season – the sixth, dubbed Tree – launched by the rapidly growing Chinese fine-fragrance brand Documents, which Zhaoran founded.

Supply Chain Management 130

Supply Chain Management Consumer Marketing Boutique 130

Retail Gazette

NOVEMBER 24, 2024

Kingfisher has lowered its full-year profit guidance after reporting a flat third quarter, as consumer uncertainty in the UK and France weighed on sales. The B&Q and Screwfix owner reported total sales of £3.2bn for the quarter to 31 October, a 0.6% decline, while like-for-like sales slipped 1.1%. While sales performance was solid in August and September, October saw a slowdown, driven by uncertainty in the UK and France related to government budgets and adverse weather conditions.

Retailing Pricing 77

Retailing Pricing Marketing Consumer Management 77

Retail Gazette

NOVEMBER 24, 2024

UK shoppers plan to spend a total of £2.05bn on secondhand gifts over this festive season as pre-loved rises in popularity, new research from Vinted and Retail Economics has found. Sales of pre-loved gifts are forecast to make up 10.2% of the total nation’s Christmas gift market this year, with the category particularly popular among those aged 18-45.

Consumer 66

Consumer Shopping Planning Marketing 66

Inside Retail

NOVEMBER 24, 2024

A mere three months into the role as CEO at Adore Beauty, Sacha Laing has confirmed why he is the man for the beauty company’s strategic refresh with a three-year plan to transform the e-commerce business into a considerable force in bricks-and-mortar retail. But in a market where Mecca already sets the bar for in-store shopping experiences, is there room for another Australian-founded beauty retail empire?

Marketing 130

Marketing Boutique Shopping Customer Experience 130

Retail Gazette

NOVEMBER 24, 2024

Asda brought back its former chief executive Allan Leighton as its executive chair this weekend, replacing Stuart Rose as its sales continue to dive. Rose will remain on the board “to ensure an orderly transition before stepping down”, the retailer said in a statement. He served as chair since 2021, and took day-to-day responsibility for leading the grocer alongside Rob Hattrell, an executive at TDR, the private equity firm that owns a majority stake in the supermarket chain, after co-owner Mohs

Returns 64

Returns Grocer Supermarket Customer Experience 64

Cross Cap

NOVEMBER 24, 2024

So, how is the busy retail marketer going to manage customer messaging in a world where coordination of message among multiple channels is the key to success. Well, first of all there must be an interactive marketing calendar template where each internal marketing team and agency partner can actively participate in building that message.

Retail Marketing 52

Retail Marketing Management Marketing 52

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Accounting

Retail Gazette

NOVEMBER 24, 2024

Ikea global retail boss Tolga Öncü is feeling chipper after finishing its last financial year on a high. Operating profits edged up 4% from £1.8bn (€2.2bn) to £1.9bn (€2.3bn) in the year to 31 August at Inter Ikea, the owner of the Swedish furniture giant, despite a 9% drop in sales, as the retailer decided to cut prices in the face of the cost-of-living crisis. “I am quite proud of the work that we have done during FY24,” he says, explaining the business chose to “really go in

Home Furnishings 59

Home Furnishings Value Offer Consumer ATS 59

Cross Cap

NOVEMBER 24, 2024

Bricks and mortar, e-tail or a combination of the two; pricing models High - Low, Mid - Low or EDLP, it's come that time of year again when you face the blank marketing calendar for the next fiscal year.

Retail Marketing 52

Retail Marketing Marketing 52

Inside Retail

NOVEMBER 24, 2024

Sexual wellness brand Dame is among a growing number of retailers bringing a distinctly female touch to the sex toy industry, which has traditionally been dominated by men, both in terms of business leadership and customer base. Like Dame, Maude and Unbound Babes have found success by flipping the focus to women. Founded a decade ago, Dame is on a mission to make sexual wellness products accessible on every level possible.

Advertising 130

Advertising Outdoor Planning Marketing 130

Cross Cap

NOVEMBER 24, 2024

How to use marketing calendar software to help you manage and optimize omni-channel marketing communications and build a single 360-view marketing plan

Management 40

Management Marketing Planning 40

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Gazette

NOVEMBER 24, 2024

The Gold family, long-time owners of Ann Summers, is exploring options for the lingerie and sex toy retailer, including the potential sale of a partial or majority stake. Sources told Sky News that the family is on the verge of hiring corporate advisory firm Interpath to conduct a strategic review, which could pave the way for selling a significant portion of the business.

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ATS Fashion 72