Retail TouchPoints

SEPTEMBER 4, 2024

Embracing the Evolution In an era when digital convenience often reigns supreme, physical stores face the challenge of declining foot traffic. Despite the undeniable appeal of online shopping, which offers unparalleled speed and convenience, brick-and-mortar stores still hold significant value for customers, providing tangible, sensory experiences and serving as community hubs that foster human connection.

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Supply Chain Management Point of Sale Shopping Location 224

Retail Wire

SEPTEMBER 4, 2024

Macy's continues its quest to close underperforming stores.

Department Stores 279

Department Stores 279

Retail TouchPoints

SEPTEMBER 4, 2024

In today’s world, a stellar customer experience (CX) isn’t just a nice perk with which to provide customers — it’s table stakes. Consumer expectations are at an all-time high, and retailers need to ‘wow’ customers at every single touch point or risk losing them. Case in point: one study found that a staggering 76% of consumers will stop doing business with a company after just one poor experience.

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Point of Sale Customer Experience Checkout Consumer 258

Retail Wire

SEPTEMBER 4, 2024

The use of this AI tool should elevate the brand when it comes to customer satisfaction.

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Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Inside Retail

SEPTEMBER 4, 2024

Big W has unveiled 82 new women’s and men’s apparel products after 18 months of research to address customer feedback on fit. The collection contains jeans, tees, linen blends, and activewear, with 80 per cent of the range priced under $20. According to Big W, the new initiative was developed through close collaboration with real customers, including wear and wash testing, to identify areas for improvement in fit, size consistency, and comfort.

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Apparel Fulfillment Fashion Accessories 246

Retail Wire

SEPTEMBER 4, 2024

Pentaleap Inc. has announced a strategic partnership with Orange Apron Media, The Home Depot’s retail media division.

Advertising 264

Advertising 264

Retail Wire

SEPTEMBER 4, 2024

Subway has launched 10 new items on its menu in Canada.

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Retail TouchPoints

SEPTEMBER 4, 2024

Rite Aid has successfully completed its financial restructuring and emerged from Chapter 11 as a private company. The chain now has a smaller store footprint of approximately 1,300 stores , down from 2,100 prior to the retailer’s October 2023 bankruptcy. As part of this new chapter the retailer has named CFO Matt Schroeder as its new CEO, succeeding Jeffrey Stein, who has stepped down as CEO and Chief Restructuring Officer.

Finance 235

Finance Planning ATS Marketing 235

Retail Wire

SEPTEMBER 4, 2024

Einstein Bros. Bagels is introducing a new seasonal offering, the "Fall Flavor Fling" Combo, starting today. The limited-time promotion features the Maplehouse Breakfast Sandwich, accompanied by a Twice-Baked Hash Brown and a Classic Cold Brew Coffee, all for $9.99.

Promotions 246

Promotions 246

Retail TouchPoints

SEPTEMBER 4, 2024

Sloomoo Institute , the ultimate slime museum, is opening its fifth location in the heart of Los Angeles, marking its first big move on the West Coast. The company’s highly immersive sensory experience is beloved in Atlanta, Chicago, Houston and New York City, but Co-founder and Co-CEO Karen Robinovitz believes this new location is the company’s most creatively innovative to date.

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Location Clienteling Advertising Marketing 222

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail Wire

SEPTEMBER 4, 2024

Its BOGO time at Southwest, so pick the person you want to take that free flight with.

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Promotions ATS 246

Retail TouchPoints

SEPTEMBER 4, 2024

Nordstrom has received a bid from members of the Nordstrom family, along with Mexican department store retailer El Puerto de Liverpool , to take the company private in a deal valued at $3.76 billion. The retailer’s board of directors confirmed that the group, led by Erik and Pete Nordstrom — currently CEO and President, respectively — have offered $23 per share in cash for all outstanding shares not currently owned by them, other family members or Liverpool.

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Finance Department Stores Location ATS 213

Retail Wire

SEPTEMBER 4, 2024

To stay active, Costco Gold Star members will pay $5 more per year.

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Retail TouchPoints

SEPTEMBER 4, 2024

Two commissioners at the U.S. Consumer Product Safety Commission (CPSC) have called for an investigation into the operations of foreign-owned ecommerce sites, with Shein and Temu named specifically. Commissioners Peter Feldman and Douglas Dziak said in a statement that they are tasking CPSC staff with investigating “the companies’ safety and compliance controls; relationships with third-party sellers and consumers; and any representations they make when products are imported” to determine if the

Consumer 157

Consumer ATS Marketing 157

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Inside Retail

SEPTEMBER 4, 2024

Pip Edwards has returned to Ksubi as creative director after departing the activewear label PE Nation last month. Edwards considers her return to the denim brand as a “true full circle moment.” “Having been part of the original crew 20 years ago, I’m so excited to join the talented team at Ksubi once again and contribute to their already impressive global success,” said Edwards.

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Returns ATS 147

Retail Wire

SEPTEMBER 4, 2024

Ulta Beauty, Inc. just announced its financial results for its second quarter of fiscal 2024, ending this past August 3, 2024. Overall, the company reported net sales of $2.6 billion, a slight increase from $2.5 billion in the same period last year.

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Inside Retail

SEPTEMBER 4, 2024

When you’ve spent your entire retail career as the CEO of your own company, interviewing for a new job can be an awkward experience. “I was ill-equipped in some ways. I didn’t even have a CV,” said Scott Druce, founder of the upscale Australian stationery chain Milligram, who recently announced his departure from the business he started in 2007.

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ATS Accounting Planning Management 147

Retail Wire

SEPTEMBER 4, 2024

To protect humans from rogue AI, SSI was started to prevent potential future technology disasters.

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Advertisement

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Customer Experience

Inside Retail

SEPTEMBER 4, 2024

Fawkner Property has acquired Townsville’s Willows shopping centre in Queensland from Dexus Wholesale Property Fund for $212 million. Willows has gross lettable area of 44,507sqm and its major tenants include Big W, Woolworths, Coles, Aldi, Rebel, TK Maxx, JB-Hi-Fi, and Cotton On, along with 107 specialty shops. The shopping centre generates over $360 million in moving annual turnover. “As interest rates potentially move into a stabilisation phase, private capital, which has dominate

Shopping 147

Shopping Returns Wholesale Marketing 147

Retail Wire

SEPTEMBER 4, 2024

In the wake of its Chapter 11 bankruptcy, Rite Aid Corporation has named Matt Schroeder as its new chief executive officer, succeeding Jeffrey S. Stein, who stepped down following the company’s transition.

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Inside Retail

SEPTEMBER 4, 2024

Mall occupancy costs are continuing their upward climb in Singapore, as demand for space from retailers remains strong. Exemplifying this is Singapore CapitaLand’s real estate investment trust (REIT), which operates some of Singapore’s most prestigious retail and mixed-use properties. The premier mall operator was back on the investor conference circuit in late August, this time putting some colour into its numbers for the first half.

Department Stores 130

Department Stores Beauty and Health Accounting Sporting Goods 130

Retail Dive

SEPTEMBER 4, 2024

Chief Financial Officer Matt Schroeder will take over the CEO post from restructuring officer Jeffrey Stein.

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Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Marketing

Inside Retail

SEPTEMBER 4, 2024

Retail media in Australia is accelerating in adoption and reach as more retailers and brands discover the opportunity for data-driven, timely promotional messages targeting shoppers at key points along their path to purchase. The key reason for the strong growth is that consumers are responding to those messages, and the entire retail media ecosystem enables the measurement of responses, proving the power of the platform and its value compared with the traditional scattergun approaches of advert

Advertising 130

Advertising Management Marketing Promotions 130

Retail Gazette

SEPTEMBER 4, 2024

The Perfume Shop has launched its Christmas recruitment programme to help meet demand during the busy trading period. The high street retailer is hiring 750 temporary sales assistants between mid-September to October to supports its 196 stores across the UK. Staff will receive the Real Living Wage pay rate at £13.15 per hour alongside a commission on sales, which saw colleagues earn over £150 last year.

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Shopping ATS 105

Retail Dive

SEPTEMBER 4, 2024

Family Dollar customers are leaving for other stores like Walmart, according to analysts, as the banner shrinks its footprint.

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Retail Gazette

SEPTEMBER 4, 2024

Morrisons is launching a new brand platform and integrated, multi-platform campaign in a bid to reinforce its commitment to its ‘More Card’ loyalty scheme. The ‘Pay Less with More Card’ platform has been designed to boost sign-ups and regular use of the supermarket’s loyalty scheme by emphasising the savings shoppers can make. The campaign, which kicks off today (4 September), features two films showing customers experiencing confusion over the concept of the More Card as they’re pay

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Supermarket ATS Marketing 105

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A1 Retail

SEPTEMBER 4, 2024

Castle Quarter – Norwich’s leading social, leisure and lifestyle destination – has secured darts store and social hub ArrowHeadz for the brand’s first outlet. ArrowHeadz has taken unit 27, located within the scheme’s Leisure Zone, on a new five-year lease. As well as selling all the equipment needed for the sport, it will feature three darts lanes for matches and practice, incorporating the latest automated scoring technology and the potential to hold remote games with players in other locations

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Location Management Marketing ATS 99

Retail Dive

SEPTEMBER 4, 2024

CEO Erik Nordstrom and his brother, President Pete Nordstrom, have teamed up with other family members as well as retail conglomerate El Puerto de Liverpool.

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Retail Gazette

SEPTEMBER 4, 2024

Morrisons is trialling scan-and-go technology in selected stores as it continues to play catch up with its rivals. The supermarket chain has launched the technology in six of its stores including Cardiff, The Grocer reported. The trial offers a similar service to Tesco’s Scan as you Shop and Sainsbury’s Smartshop, which are both available in the majority of its stores nationwide.

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Grocer Supermarket Advertising Planning 98

Rangeme

SEPTEMBER 4, 2024

Whether you are a startup brand looking to get your products into retail or foodservice for the first time, or a more established brand looking to expand your distribution, at some point, you will come across RangeMe and ask yourself, “Is a RangeMe subscription worth it?” The purpose of this post is to give you all of the information you need to answer that question for yourself, by making sure you are aware of all of the features, benefits and opportunities that the platform offers for your bus

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Promotions Merchant Services Marketing ATS 98

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Marketing