Retail TouchPoints

MARCH 14, 2024

Matthew Whitman Lazenby and his family have never dreamed small. Back in the 1950’s his grandfather, Stanley Whitman, decided to open a luxury shopping mall in Florida that would rival Manhattan’s Fifth Avenue. Inspired by the Lincoln Road shopping district in nearby Miami Beach, Bal Harbour Shops and the Whitman family — who still own and operate the enterprise — have continuously flown in the face of convention — and found enormous success as a result.

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Shopping Consumer Drop-Shipping Shipping 267

Retail Wire

MARCH 14, 2024

Wendy's is shaking things up this spring with a blast from the past in the form of its newest Frosty flavor: Orange Dreamsicle.

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264

Retail TouchPoints

MARCH 14, 2024

Retailers that have recently launched their own retail media businesses should learn from what the established leaders already do. The biggest player, with 60% of the $45 billion market, is Amazon, followed by the likes of Walmart and Target, which, combined with a few other large players, are expected to take a combined 25% of the space, according to Boston Consulting Group.

Advertising 265

Advertising Consumer Marketing Management 265

Inside Retail

MARCH 14, 2024

Independent Queensland grocer Skippys Fresh Frootz has garnered attention on social media for its videos highlighting its low prices at a time when Australia’s major supermarkets are facing scrutiny for their lack of transparency in their price-setting practices. Elijah Etri, Skippy’s Fresh Frootz manager at Victoria Point, Queensland, has started a new Tiktok challenge, encouraging viewers to head into their local supermarket and check the prices of comparable produce and products.

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Supermarket Accounting Grocer Checkout 263

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail Wire

MARCH 14, 2024

Eli Lilly has announced a partnership with Amazon Pharmacy to facilitate the delivery of specific prescription drugs, including the popular weight loss medication Zepbound, directly to patients’ doorsteps through LillyDirect, the drugmaker’s newly established direct-to-consumer platform.

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Consumer 262

Inside Retail

MARCH 14, 2024

Melbourne-based cycling apparel brand MAAP has opened its first retail concept store in Europe – MAAP Lab Amsterdam. Following the success of the brand’s flagship store in Melbourne, the new Amsterdam Lab will bring MAAP’s luxury cycling and streetwear clothes to the city’s vibrant creative culture and community. The Lab concept – which symbolises the spirit of living a ‘Life Around Bikes’ – is one that MAAP intends to implement in major regions worldwide.

Apparel 261

Apparel 261

Inside Retail

MARCH 14, 2024

Real estate investment trust Growthpoint Properties Australia is selling Albany Creek Village shopping centre, with an expression of interest campaign set to begin next week. Located at 700 Albany Creek Road, north of Brisbane, the centre is anchored by Coles, which recently underwent a $7 million refurbishment along with an upgraded click and collect facility.

Location 259

Location Shopping Management ATS 259

Retail TouchPoints

MARCH 14, 2024

The Home Depot plans to open four new distribution centers designed specifically for the needs of its professional customers in the first half of 2024. The DCs — to be located in Detroit, southern Los Angeles, San Antonio and Toronto — will stock large, bulky merchandise like lumber, insulation and roofing shingles that can be ordered in job lot quantities and delivered directly to professionals’ job sites.

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Fulfillment Management Marketing Location 218

Inside Retail

MARCH 14, 2024

In an era when consumers expect brands to respond rapidly to queries about products, delivery schedules and any other interaction, a growing number of retailers are turning to interactive voice response (IVR) systems to enhance customer experience. As the technology that drives IVRs dramatically improves, the systems are becoming a key tool in elevating customer interactions to new heights, leaving lasting impressions and fostering unwavering loyalty, says Robert Woolfrey, RVP APJ sales, communi

Customer Experience 246

Customer Experience Consumer Marketing ATS 246

Retail Focus

MARCH 14, 2024

To celebrate 35 years of inspiring imaginations with its timeless toys, Melissa & Doug embarked on a venture to open its first-ever retail store in White Plains, New York. To bring the brand to life on a scale like never before, Melissa & Doug desired a space that would delight visitors of all ages, demonstrate the quality of the toys, lean into its position as the #1 preschool brand for wooden and sustainable toys, and inspire open-ended play.

Supermarket 147

Supermarket Consumer ATS 147

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Inside Retail

MARCH 14, 2024

At a time when discretionary retail is under pressure, customer loyalty is top of mind for brands and Myer is no exception. Myer’s outgoing chief executive officer, John King, told shareholders in today’s half-year results conference call that its customer-first plan continues to deliver for the business despite the macroeconomic conditions. King’s tenure at Myer saw the introduction and implementation of the customer-first plan centred on the Myer One customer loyalty program, which has the pot

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Department Stores Returns Advertising Planning 243

Retail Wire

MARCH 14, 2024

Amazon's latest innovation uses generative AI to extract information from an item's URL on external sites and automatically generates an Amazon listing.

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147

Inside Retail

MARCH 14, 2024

A new retail player has just entered the trendy shopping destination of Soho in New York City — Revo Sunglasses. The Nasa-tech-inspired eyewear brand is opening its first US-based bricks-and-mortar location, a 500-square-foot storefront at 436 West Broadway. Inside Retail spoke with Revo Sunglasses’ CEO Cliff Robinson to discuss the company’s first US store opening and how the innovative eyewear brand has been taking back control in recent years.

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Location Wholesale Consumer Planning 130

Retail Wire

MARCH 14, 2024

The outdoor superstore is opening a new store in South Fayette Township.

Location 147

Location Outdoor Shopping 147

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Inside Retail

MARCH 14, 2024

This year’s PayPal Melbourne Fashion Festival (PMFF) was a 15-day-long parade of emerging and established Australian designers spanning over 100 unique events. Premium runways were staged inside Melbourne’s Royal Exhibition Building against the backdrop of the news that Victoria is Australia’s fashion manufacturing capital. The Australian Fashion Council announced at the festival that the Victorian textile, clothing and footwear (TCF) manufacturing sector creates $960 million in economic v

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Fashion ATS Consumer Marketing 130

Retail Wire

MARCH 14, 2024

Minneapolis is at the heart of heated discussions around two pivotal questions in the ride-hailing industry: How much money do Uber and Lyft drivers make, and what minimum pay should they be guaranteed?

ATS 130

ATS 130

Inside Retail

MARCH 14, 2024

The Australian Fashion Council has appointed Jaana Quaintance-James as CEO, effective immediately. Quaintance-James succeeds Leila Naja Hibri , who served as CEO of AFC for almost four years. Prior to the new appointment, Quaintance-James served as chief sustainability and sourcing officer at Global Fashion Group. She also previously served as head of sustainability at The Iconic and ethical sourcing manager at David Jones. “Ms Quaintance-James joins us at a time when the Australian fashio

Fashion 130

Fashion Management ATS Accessories 130

Retail Wire

MARCH 14, 2024

Former Treasury Secretary Steven Mnuchin is organizing an investor consortium to purchase TikTok as bipartisan legislation looms over the fate of the social media platform in the U.S.

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130

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Customer Experience

Inside Retail

MARCH 14, 2024

In a bold move aimed at redefining the narrative surrounding Asian women’s fashion, leading Southeast Asian womenswear brand, Love, Bonito, has announced a significant overhaul of its brand identity and assortment strategy. Central to Love, Bonito’s evolution is the introduction of a more curated assortment strategy, reflecting over a decade of customer insights and leveraging cutting-edge technology.

Inventory Management 130

Inventory Management Consumer Fashion Management 130

Retail Wire

MARCH 14, 2024

Frontier Airlines is offering Upfront Plus seating as a new incentive. This upgraded seating option provides passengers extra space and comfort in the first two rows of the aircraft.

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Inside Retail

MARCH 14, 2024

Skincare makes up over 40 per cent of the total global cosmetics market and the product category continues to grow its market share. One brand that is benefitting from this booming market is the Australian-owned and manufactured skincare business Cinch Skin, which is ready to scale globally after experiencing 500 per cent revenue growth in the past year, six years after being founded in 2016.

Marketing 130

Marketing Target Market Wholesale Beauty and Health 130

Retail Wire

MARCH 14, 2024

Under Armour, the athletic apparel retailer, made significant leadership changes, with CEO Stephanie Linnartz stepping down after just over a year in the role. Founder Kevin Plank will reassume the position of chief executive, effective April 1.

Apparel 130

Apparel 130

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Marketing

Retail Dive

MARCH 14, 2024

Thirty of those will be under its Popshelf banner, though the discount retailer is taking the concept’s expansion slowly given its discretionary focus.

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Planning 128

Retail Wire

MARCH 14, 2024

Trader Joe's has found itself at the center of social media buzz once again, thanks to its latest offering: mini canvas totes.

ATS 130

ATS 130

Retail Gazette

MARCH 14, 2024

John Lewis Partnership has scrapped its target of making 40% of its profits from non-retail activities by 2030 as it refreshes its turnaround plan. The new plan, which is introduced as the retail group revealed it bounced back into profit in its last financial year, “does not set a specific target” on the scale of non-retail activities, such as its efforts to build rental houses and its financial services arm.

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Visual Merchandising Planning Finance Returns 122

Retail Dive

MARCH 14, 2024

The sporting goods retailer is opening eight House of Sport stores in 2024, as well as 16 next-generation locations as it increases store investments.

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Sporting Goods Planning Location 115

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Retail Gazette

MARCH 14, 2024

Poundland will be advertising its new clothing, homewares and grocery ranges on UK and Ireland TV for the first time. The discounter’s TV slots, fronted by Irish comedian Alan Devally, which will debut on 15 March and run until mid-April, showcasing “the significant value Poundland is now able to bring shoppers having completely revamped and extended into whole new categories.” Over the past few years the retailer has brought a sizeable chilled and frozen food offer to hundreds

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Grocer Advertising Location ATS 119

Retail Dive

MARCH 14, 2024

The iconic department store could lose an opportunity to improve operations if its real estate holdings become its focus, analysts warn.

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Department Stores 113

Retail Wire

MARCH 14, 2024

Amazon has recently announced its first-ever Big Spring Sale event in North America, scheduled to run from March 20 to 25.

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Retail Gazette

MARCH 14, 2024

John Lewis appeared to backtrack on Dame Sharon White’s original turnaround plan as CEO Nish Kankiwala vowed to focus “unashamedly” on retail after the partnership posted its first profit in four years. The retail group scrapped the partnership’s previous target of 40% of profits coming from non-retail ventures by 2030 in its “refreshed” strategy for the business/ The partnership said it was not setting a specific target or timeline “for the scale of our

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Planning Department Stores Beauty and Health Supermarket 111

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Marketing