Retail TouchPoints

APRIL 1, 2024

Imagine stepping into a store where no one speaks your language. You’d likely feel frustration, confusion and, ultimately, disappointment. This same barrier can exist for online shoppers navigating ecommerce sites in languages they don’t understand. Recent estimates forecast that nearly a quarter of global retail sales will come from online channels by 2027, so the ability to serve a multilingual customer base will be essential for businesses seeking global success.

Customer Experience 277

Customer Experience Clienteling Customer Retention Accounting 277

Retail Wire

APRIL 1, 2024

This latest incident is one in a string of issues plaguing the airline.

ATS 279

ATS 279

Retail TouchPoints

APRIL 1, 2024

Rite Aid has filed a restructuring plan with the U.S. Bankruptcy Court , District of New Jersey that would cut more than $2 billion in debt and keep a large portion of the retailer’s store fleet operating. If approved, the plan would transfer ownership to the drugstore’s senior bondholders and settle certain opioid overprescribing lawsuits, according to the Wall Street Journal and other media outlets.

Payment Services 249

Payment Services Planning Returns Management 249

Inside Retail

APRIL 1, 2024

7-Eleven International has completed the acquisition of the 7-Eleven Australia convenience store business for $1.71 billion. With the transaction, 7-Eleven International has added more than 750 stores to its portfolio. The two companies say they have identified opportunities to transform 7-Eleven Australia’s merchandise and fuel range, broaden product assortment, and launch new high-quality food products. “It is about continuing to grow our store network in Australia and providing un

Customer Experience 246

Customer Experience 246

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail TouchPoints

APRIL 1, 2024

Joe Megibow may be new to the CEO role at Casper , but he’s very much a known entity in the retail industry. This was on full display during an impromptu stroll across the Mandalay Bay resort at Shoptalk in Las Vegas last month, during which he was stopped repeatedly. Megibow credits his striking white hair for his recognizability, as well as the fact that “I’ve been in this industry for decades and I don’t make enemies,” he said.

Wholesale 203

Wholesale Consumer Shipping Customer Experience 203

Retail Wire

APRIL 1, 2024

As we celebrate April Fools’ Day, restaurants and food brands across the nation are dishing out deals to mark the occasion.

184

184

Retail Wire

APRIL 1, 2024

Some parents have been taking advantage of Target's generous returns policy on its Cat & Jack kids' items to save money.

Returns 162

Returns 162

Retail TouchPoints

APRIL 1, 2024

Lands’ End made “high single-digit percentage” reductions to its corporate workforce in January which, combined with earlier cuts to its sourcing organization, amount to a 10% corporate headcount reduction for the apparel and outerwear retailer. “We determined that creating a flatter, more agile organization would set us up to continue to profitably grow over the long term, while generating additional cost savings that can be reinvested in the business,” said Bernie McCracken, CFO of Lands’ End

Apparel 196

Apparel Consumer 196

Retail Wire

APRIL 1, 2024

Google has agreed to get rid of or make anonymous billions of records of web browsing data collected from its private browsing "Incognito mode." This move comes as part of a proposed class action settlement filed Monday in the Brown v. Google case.

147

147

Retail TouchPoints

APRIL 1, 2024

Guests enjoyed getting glam in all the best from Rare Beauty in the Ceremony Day Prep Parlor. (Photo Credit: Aleks Zagozda) Guests perused the collection’s 100+ pieces uniquely designed for all this season’s wedding moments. (Photo Credit: Aleks Zagozda) Pinterest ‘Trend Inspiration’ was woven into the event experience. (Photo Credit: Aleks Zagozda) A guest snaps a mirror selfie amid Abercrombie’s bachelorette party pieces.

Jewelry 193

Jewelry Accessories Shopping Planning 193

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail Focus

APRIL 1, 2024

Braehead, one of the UK’s most popular retail and leisure destinations, owned by property company SGS and managed by Global Mutual in conjunction with Savills as property managers, is pleased to announce that Ashley Bisland has been appointed as Centre Director. Ashley first joined the Braehead team in December 2022 as Deputy Centre Director, with over 12 years of experience at Savills – specialising in shopping centre management.

Management 147

Management Shopping Planning Marketing 147

Retail TouchPoints

APRIL 1, 2024

DoorDash will now offer on-demand delivery from over 1,700 Lowe’s stores nationwide, marking the platform’s first foray into the home improvement category as it pursues its goal of expanding beyond restaurants to become the “ local commerce company.” While the platform began as a tool to get fast food delivery from local eateries, DoorDash now has more than 150,000 non-restaurants on its marketplace and platform, up from 100,000 a year ago.

Grocer 184

Grocer Supermarket Consumer Shopping 184

Retail Focus

APRIL 1, 2024

Dermatologist-developed skincare brand CeraVe is opening the second iteration of its ‘Back to School’ pop-up this month at Westfield London. Running from 4-7 April, the high school-inspired space will encourage consumers to learn more about the brand’s three-step skincare routine, which spans Cleanse, Target and Moisturise. Guests will be able to fill out one of CeraVe’s score cards as they navigate the educational space to identify their skin type and decide whether they

Consumer 147

Consumer Marketing ATS 147

Inside Retail

APRIL 1, 2024

In the fast-paced world of sales, the journey to success is often filled with both challenges and opportunities. As organisations look to thrive in our ever-changing environment, the role of sales leaders becomes increasingly pivotal. From motivating teams to delivering results, sales leaders are vital in shaping the success and sustainability of their organisations.

Management 130

Management 130

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail Wire

APRIL 1, 2024

California fast-food workers can now enjoy a minimum wage increase of over $20 per hour as of April 1, 2024.

130

130

Inside Retail

APRIL 1, 2024

In a celebration of tradition, culture, and style, Zalora , Asia’s leading fashion destination, recently launched its highly anticipated Zaloraya 2024 campaign. In an exclusive interview, Mia Lim, category manager for modest wear at Zalora Malaysia, unpacked the vision behind this year’s campaign and the seamless and sustainable customer journey Zalora is committed to providing in a diverse and evolving region.

Fashion 130

Fashion Marketing Consumer Promotions 130

Retail Wire

APRIL 1, 2024

The Korea Superconducting Tokamak Advanced Research (KSTAR) has broken its own record, again. This time, the fusion reactor managed to keep things as hot as 100 million degrees Celsius (180 million degrees Fahrenheit) for a whopping 48 seconds.

Management 130

Management 130

Retail Dive

APRIL 1, 2024

Seventy-one percent of respondents said they think using the technology to try on products virtually would boost their buying confidence.

115

115

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Customer Experience

Retail Wire

APRIL 1, 2024

The telecommunications giant AT&T is resetting millions of customer account passcodes due to a huge leak of records online earlier this month.

Accounting 130

Accounting Telecommunications ATS 130

Retail Dive

APRIL 1, 2024

Consumers want more product videos and they want them now. It’s time to start thinking video-first.

Consumer 114

Consumer 114

Retail Wire

APRIL 1, 2024

Kia has issued a recall affecting more than 427,000 Telluride SUVs due to a significant defect that could potentially lead to unintended vehicle movement while parked.

130

130

Retail Dive

APRIL 1, 2024

Customers want to shop — and return — how they want. Consider offering label-free and package-free returns.

Returns 104

Returns Shopping 104

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Marketing

Retail Wire

APRIL 1, 2024

Smoothie King is strategically enlarging its footprint with seven additional outlets in the suburban areas of Las Vegas.

Location 130

Location 130

Retail Dive

APRIL 1, 2024

The retailer didn't disclose the extent of the increase, which it attributed to "changing market conditions.

Shipping 99

Shipping Fulfillment Returns Marketing 99

Cisco Retail

APRIL 1, 2024

Given my role in supporting technical education over the last 10 years, I’m often asked one question: “What should I be learning?

98

98

Shopping Center

APRIL 1, 2024

Placentia, Calif. — NewMark Merrill Cos. has acquired a 28,000-square-foot single-tenant property located within Placentia Town Center, a 142,666-square-foot shopping center in Placentia. CVS/pharmacy occupies the building. NewMark Merrill now owns… The post NewMark Merrill Buys 28,800-Square-Foot CVS-Occupied Property in Placentia, California appeared first on Shopping Center Business.

Location 98

Location Shopping 98

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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Cisco Retail

APRIL 1, 2024

Blockchain technology has experienced remarkable adoption in recent years, driven by its use across a broad spectrum of institutions, governments, retail investors, and users.

97

97

Retail Gazette

APRIL 1, 2024

Shein has seen its profits soar to over $2bn (£1.6bn), more than doubling its previous figures, as the fast fashion giant awaits approval for a stock market listing in either New York or London. The Chinese business reportedly posted sales of around $45bn last year, according to sources close to the company from a report in the Financial Times. Despite only launching in 2008, Shein is now one of the most profitable fashion companies in the world, with figures showing it makes more than fellow Sw

Fast Fashion 95

Fast Fashion Fashion Marketing ATS 95

Retail Dive

APRIL 1, 2024

Created with Wieden + Kennedy, the cinematic effort looks to launch the shapewear brand for a national audience with a bold but playful story.

94

94

Cisco Retail

APRIL 1, 2024

Being an SMB isn’t easy. It’s often tough to respond to the latest cybersecurity threats at scale due to resource constraints and knowledge gaps.

ATS 84

ATS 84

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Marketing