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Traditionally, retail has been a tough environment for workers. Every customer interaction and every back-office decision in every store area relied on individual retail associates to be ready and energized to provide seamless service. To do this, the general expectation was that sales associates should arrive at their store leaving their personal problems at the door – fully focused on putting in a shift that delights customers and improves store performance.
Fashion retailer Country Road and Homie have teamed up to launch a range of past-season Country Road garments reimagined into new pieces. Homie is a streetwear label and social enterprise based in Melbourne that supports reuse and minimises waste in the fashion industry by upcycling clothing. For this limited run, past-season heritage sweats have been sorted, cut, and mixed into different panels and combined to create a unique piece, like a puzzle.
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Watchmaker Fossil Group ’s Canadian subsidiary has boosted its online sales volume, including a 14% increase in revenue per site visit, by leveraging an AI-powered solution that analyzes and predicts customer behaviors. The Metrical solution uses customer insights to offer targeted incentives designed to help convert visitors into customers. Fossil used the Metrical tool to offer free shipping to customers who were most likely to abandon their cart, a targeted promotion that increased the number
Academy Sports + Outdoors has revealed the locations of the nine new stores it plans to open this fall, bringing it closer to the goal the retailer set in March : to open up to 17 new stores during its FY 2024, which began in February 2024. Academy already has opened three locations since the beginning of its fiscal year. The new stores will be concentrated in the Midwest and Southeast, and will be located in: Beckley, W.Va.; Kingsport, Tenn.; Bloomington, Ind.; Selma, N.C.; Ft.
Academy Sports + Outdoors has revealed the locations of the nine new stores it plans to open this fall, bringing it closer to the goal the retailer set in March : to open up to 17 new stores during its FY 2024, which began in February 2024. Academy already has opened three locations since the beginning of its fiscal year. The new stores will be concentrated in the Midwest and Southeast, and will be located in: Beckley, W.Va.; Kingsport, Tenn.; Bloomington, Ind.; Selma, N.C.; Ft.
The cost of getting returns wrong is massive – and if a retailer gets it wrong, it is very likely a return might be the last interaction a retailer has with a shopper. “Every interaction is an opportunity to deliver a great experience and drive loyalty,” explains John-David (JD) Klausner, senior VP of business development at Loop Returns. “Returns are a high friction point where you have bought a product, you’re excited, and then, for some reason, you have got to return it.
Although store design and experience teams expect to have higher budgets over the next year, they’re increasingly plagued by the same challenges — and some new ones to boot. Retail TouchPoints’ 2024 Store Design & Experience Survey found that these teams are struggling to navigate the rising cost of materials ( 57% , up from 38% in 2023); adapt experiences to new consumer expectations (also 57% , up from 42% in 2023); and react to tighter store design budgets ( 47% , up from 38% in 202
Serendipity3, an iconic New York City restaurant that's known for its Frrrozen Hot Chocolate, has announced its 70th anniversary celebration with the grand opening of a new Times Square location on Sept. 5.
Following several years of weak sales and a shrinking consumer base, Stitch Fix has launched a transformation strategy that aims to reimagine how the online styling service engages with its clients. Changes include technology advancements , a refreshed brand identity and a new marketing campaign that showcases how Stitch Fix solves common shopping complaints.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Australian Retailers Association (ARA) CEO Paul Zahra has announced his resignation at the end of this year as the lobby group transitions to an amalgamated entity with the National Retail Association (NRA). “As the ARA progresses to amalgamate with the National Retail Association — a professional goal I have long advocated for — I believe I’ve completed what I set out to do for the industry,” said Zahra, who has served in the role for over four years. “ItR
If you are like me, you might be a little over hearing about AI and all it can do for retail whilst not fully understanding the true benefits. In this article, we will look at the benefits and the key areas to apply AI in the retail industry. Artificial intelligence (AI) is making strides in numerous industries, and retail is certainly no exception.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
The retail world is embarking on a cashless revolution. Technological advancements over the past decade revolutionised the way consumers pay for goods and services. Phones and smartwatches are now regularly used to make payments, more recently complemented by such emerging options as buy-now-pay-later and cryptocurrencies. Data from the Reserve Bank of Australia suggests that, nowadays, cash is used for only 16 per cent of in-person transactions, down from about 70 per cent in 2007.
The LEGO Group yesterday confirmed plans to open a new store in Bristol, the second in the city located at Cribbs Mall. The new 178M 2 LEGO ® Store, located adjacent to Polestar and H&M, will be home to unforgettable immersive experiences, expert guidance from Brick Specialists, plus access to exclusive in-store offerings. Unforgettable immersive experiences – including Pick a Brick Wall and Build a Minifigure Tower.
When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
Okanui has entered the Northern Territory market with the opening of its first Darwin store. “With the surge in both domestic and international visitors, Darwin is buzzing with energy, and we see the NT as a huge opportunity for Okanui to expand its retail presence,” said Simon Kasprowicz, Okanui CEO. The new shop will offer coastal apparel for men, women, and children and will feature Okanui’s ‘Escape the Everyday’ style. “This dynamic city has established it
Jeremiah's Italian Ice is a frozen dessert brand, and has announced the launch of a new size option, the Tadpole Mini. This new offering has been designed to cater to a range of different budgets and appetites.
US-based beauty device company Canopy recently announced the launch of its dermatologist-recommended showerhead in US Sephora stores, marking the brand’s latest retail expansion since it first launched a direct-to-consumer site in October 2020. “The in-store launch marks a new chapter in our journey, allowing more consumers to experience the benefits of Canopy products firsthand,” said Lucas Lappe, Canopy’s co-founder.
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Located next to the BTS Thonglor Skytrain station, Curvistan Bangkok has quickly established itself as a beloved gathering place for Porsche enthusiasts in Thailand since opening last month. This immersive space functions not just as a bar or café but also as an art gallery and a meeting spot that pays tribute to the culture of cars, art, and design.
For Marcus Crook, the co-founder and creative director of Melbourne-based social enterprise HoMie, collaborating with an industry heavyweight like Country Road is “a bit of a pinch-myself moment”. “Their shared commitment to responsibility and circularity has been really exciting for us, and especially as a small brand, being platformed by someone like Country Road is huge exposure for our impact programs and what we’re doing with Reborn as well,” Crook told Inside Retail.
John Lewis Partnership has submitted a planning application to build 215 rental homes in Reading as part of its property venture. The proposals involve transforming a former distribution warehouse into 215 energy-efficient homes, 6,000 sq ft of internal amenity space, two new external garden spaces and an “improved public realm” The homes will be purpose built for renters with shared areas for fitness, home-working and socialising, and will include a mix of one, two and three-bedroom
Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.
Primark is launching its first Swap Shop initiative for customers to exchange pre-loved and vintage clothing in its stores. The high street retailer has teamed up with circular clothing company Verte to put on a limited run of pop-ups this month in select stores in London, Manchester and Birmingham. Customers will be able to bring up to five items of adult clothing, bags, hats or scarves in good condition to be swapped for digital tokens on the Verte app, which can then be redeemed against other
The Co-op is experiencing its highest-ever levels of crime and abuse in its store as shoplifting across the UK hits a 20-year high. The retailer’s group public affairs and board secretariat director Paul Gerrard told the House of Lord’s Justice and Home Affairs Committee that levels of crime were up by 44% in its stores and within that, violence and abuse incidents have risen 35%.
AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
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