Retail TouchPoints

SEPTEMBER 3, 2024

Traditionally, retail has been a tough environment for workers. Every customer interaction and every back-office decision in every store area relied on individual retail associates to be ready and energized to provide seamless service. To do this, the general expectation was that sales associates should arrive at their store leaving their personal problems at the door – fully focused on putting in a shift that delights customers and improves store performance.

Store Layout 269

Store Layout Management Store Operations ATS 269

Inside Retail

SEPTEMBER 3, 2024

Fashion retailer Country Road and Homie have teamed up to launch a range of past-season Country Road garments reimagined into new pieces. Homie is a streetwear label and social enterprise based in Melbourne that supports reuse and minimises waste in the fashion industry by upcycling clothing. For this limited run, past-season heritage sweats have been sorted, cut, and mixed into different panels and combined to create a unique piece, like a puzzle.

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Fashion Accessories 279

Retail TouchPoints

SEPTEMBER 3, 2024

Watchmaker Fossil Group ’s Canadian subsidiary has boosted its online sales volume, including a 14% increase in revenue per site visit, by leveraging an AI-powered solution that analyzes and predicts customer behaviors. The Metrical solution uses customer insights to offer targeted incentives designed to help convert visitors into customers. Fossil used the Metrical tool to offer free shipping to customers who were most likely to abandon their cart, a targeted promotion that increased the number

Shipping 277

Shipping Promotions ATS Customer Experience 277

Inside Retail

SEPTEMBER 3, 2024

The cost of getting returns wrong is massive – and if a retailer gets it wrong, it is very likely a return might be the last interaction a retailer has with a shopper. “Every interaction is an opportunity to deliver a great experience and drive loyalty,” explains John-David (JD) Klausner, senior VP of business development at Loop Returns. “Returns are a high friction point where you have bought a product, you’re excited, and then, for some reason, you have got to return it.

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Returns Management Accounting Brand Management 264

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Customer Experience

Retail TouchPoints

SEPTEMBER 3, 2024

Academy Sports + Outdoors has revealed the locations of the nine new stores it plans to open this fall, bringing it closer to the goal the retailer set in March : to open up to 17 new stores during its FY 2024, which began in February 2024. Academy already has opened three locations since the beginning of its fiscal year. The new stores will be concentrated in the Midwest and Southeast, and will be located in: Beckley, W.Va.; Kingsport, Tenn.; Bloomington, Ind.; Selma, N.C.; Ft.

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Planning Outdoor Apparel Location 276

Retail Wire

SEPTEMBER 3, 2024

Serendipity3, an iconic New York City restaurant that's known for its Frrrozen Hot Chocolate, has announced its 70th anniversary celebration with the grand opening of a new Times Square location on Sept. 5.

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Location 263

Inside Retail

SEPTEMBER 3, 2024

Australian Retailers Association (ARA) CEO Paul Zahra has announced his resignation at the end of this year as the lobby group transitions to an amalgamated entity with the National Retail Association (NRA). “As the ARA progresses to amalgamate with the National Retail Association — a professional goal I have long advocated for — I believe I’ve completed what I set out to do for the industry,” said Zahra, who has served in the role for over four years. “ItR

ATS 263

ATS 263

Retail TouchPoints

SEPTEMBER 3, 2024

Following several years of weak sales and a shrinking consumer base, Stitch Fix has launched a transformation strategy that aims to reimagine how the online styling service engages with its clients. Changes include technology advancements , a refreshed brand identity and a new marketing campaign that showcases how Stitch Fix solves common shopping complaints.

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Marketing Accessories Consumer Planning 264

Inside Retail

SEPTEMBER 3, 2024

If you are like me, you might be a little over hearing about AI and all it can do for retail whilst not fully understanding the true benefits. In this article, we will look at the benefits and the key areas to apply AI in the retail industry. Artificial intelligence (AI) is making strides in numerous industries, and retail is certainly no exception.

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Loss Prevention Checkout Shrinkage Supply Chain Management 245

Retail Wire

SEPTEMBER 3, 2024

Krispy Kreme is celebrating Barbie's 65th anniversary with a doughnut collection honoring the iconic children's toy.

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Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Inside Retail

SEPTEMBER 3, 2024

The retail world is embarking on a cashless revolution. Technological advancements over the past decade revolutionised the way consumers pay for goods and services. Phones and smartwatches are now regularly used to make payments, more recently complemented by such emerging options as buy-now-pay-later and cryptocurrencies. Data from the Reserve Bank of Australia suggests that, nowadays, cash is used for only 16 per cent of in-person transactions, down from about 70 per cent in 2007.

Merchant Services 147

Merchant Services Payment Services Consumer Promotions 147

Retail Wire

SEPTEMBER 3, 2024

Hyundai has unveiled the newly updated 2025 IONIQ 5 lineup, featuring enhanced models including the rugged new IONIQ 5 XRT.

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Retail Focus

SEPTEMBER 3, 2024

The LEGO Group yesterday confirmed plans to open a new store in Bristol, the second in the city located at Cribbs Mall. The new 178M 2 LEGO ® Store, located adjacent to Polestar and H&M, will be home to unforgettable immersive experiences, expert guidance from Brick Specialists, plus access to exclusive in-store offerings. Unforgettable immersive experiences – including Pick a Brick Wall and Build a Minifigure Tower.

Location 147

Location Planning Shopping ATS 147

Retail Wire

SEPTEMBER 3, 2024

Meta's stock price has increased as the company pours money into AI and clean energy.

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Inside Retail

SEPTEMBER 3, 2024

Okanui has entered the Northern Territory market with the opening of its first Darwin store. “With the surge in both domestic and international visitors, Darwin is buzzing with energy, and we see the NT as a huge opportunity for Okanui to expand its retail presence,” said Simon Kasprowicz, Okanui CEO. The new shop will offer coastal apparel for men, women, and children and will feature Okanui’s ‘Escape the Everyday’ style. “This dynamic city has established it

Fashion 147

Fashion Apparel Location Shopping 147

Retail Wire

SEPTEMBER 3, 2024

DirecTV's programming contract with Disney expired on Sept. 1.

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Inside Retail

SEPTEMBER 3, 2024

US-based beauty device company Canopy recently announced the launch of its dermatologist-recommended showerhead in US Sephora stores, marking the brand’s latest retail expansion since it first launched a direct-to-consumer site in October 2020. “The in-store launch marks a new chapter in our journey, allowing more consumers to experience the benefits of Canopy products firsthand,” said Lucas Lappe, Canopy’s co-founder.

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Beauty and Health Specialty Retailers Marketing Consumer 130

Retail Wire

SEPTEMBER 3, 2024

The cover could separate from the vehicle while driving.

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Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Inside Retail

SEPTEMBER 3, 2024

Located next to the BTS Thonglor Skytrain station, Curvistan Bangkok has quickly established itself as a beloved gathering place for Porsche enthusiasts in Thailand since opening last month. This immersive space functions not just as a bar or café but also as an art gallery and a meeting spot that pays tribute to the culture of cars, art, and design.

Location 130

Location Returns Management Marketing 130

Retail Wire

SEPTEMBER 3, 2024

Jeremiah's Italian Ice is a frozen dessert brand, and has announced the launch of a new size option, the Tadpole Mini. This new offering has been designed to cater to a range of different budgets and appetites.

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Inside Retail

SEPTEMBER 3, 2024

For Marcus Crook, the co-founder and creative director of Melbourne-based social enterprise HoMie, collaborating with an industry heavyweight like Country Road is “a bit of a pinch-myself moment”. “Their shared commitment to responsibility and circularity has been really exciting for us, and especially as a small brand, being platformed by someone like Country Road is huge exposure for our impact programs and what we’re doing with Reborn as well,” Crook told Inside Retail.

Fashion 130

Fashion Shipping Location Shopping 130

Retail Wire

SEPTEMBER 3, 2024

The website was created by a Taco Bell fan.

Location 243

Location 243

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Wholesale

Intelligence Node

SEPTEMBER 3, 2024

The Difference Between Third-Party and First-Party Sellers A first-party (1P) seller is a brand/manufacturer that sells its inventory to Amazon/marketplace, who, then sells it to shoppers on its platform. A. The post How Brands Can Beat Third-Party Sellers on Amazon and Walmart appeared first on Blog.

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Retail Wire

SEPTEMBER 3, 2024

September marks National Chicken Month, and Krispy Krunchy Chicken is seizing the occasion with an unbeatable offer.

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147

Retail Gazette

SEPTEMBER 3, 2024

John Lewis Partnership has submitted a planning application to build 215 rental homes in Reading as part of its property venture. The proposals involve transforming a former distribution warehouse into 215 energy-efficient homes, 6,000 sq ft of internal amenity space, two new external garden spaces and an “improved public realm” The homes will be purpose built for renters with shared areas for fitness, home-working and socialising, and will include a mix of one, two and three-bedroom

Planning 125

Planning Marketing Management Shopping 125

Retail Wire

SEPTEMBER 3, 2024

Olive Garden is nothing but a money-maker for The Darden Group.

Returns 147

Returns 147

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Gazette

SEPTEMBER 3, 2024

Primark is launching its first Swap Shop initiative for customers to exchange pre-loved and vintage clothing in its stores. The high street retailer has teamed up with circular clothing company Verte to put on a limited run of pop-ups this month in select stores in London, Manchester and Birmingham. Customers will be able to bring up to five items of adult clothing, bags, hats or scarves in good condition to be swapped for digital tokens on the Verte app, which can then be redeemed against other

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Shopping Fashion Wholesale Location 116

A1 Retail

SEPTEMBER 3, 2024

Hobbycraft are celebrating having raised £3.1 million for its charity partner, Together for Short Lives, after raising over £440,000 in 2023. Together for Short Lives is the leading UK charity for all children with life-threatening and life-limiting conditions and all those who support, love and care for them, including children’s hospices. Each Hobbycraft store is twinned with their local children’s hospice, ensuring colleague fundraising directly supports children and families in the com

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Location ATS 104

Retail Gazette

SEPTEMBER 3, 2024

The Co-op is experiencing its highest-ever levels of crime and abuse in its store as shoplifting across the UK hits a 20-year high. The retailer’s group public affairs and board secretariat director Paul Gerrard told the House of Lord’s Justice and Home Affairs Committee that levels of crime were up by 44% in its stores and within that, violence and abuse incidents have risen 35%.

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ATS Management Shopping 116

LS Retail

SEPTEMBER 3, 2024

©iStock/Jacob Wackerhausen From small shops to bold startups, women are trailblazing into entrepreneurship and making things happen on their own terms. But the playing field isn’t quite equal yet. Behind the breakthroughs, female founders still see more doors closed than opened regarding funding and fair chances. The percentage of women who started a business in the last year was 47%, compared to 44% for men.

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Management Shopping 98

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