Retail TouchPoints

SEPTEMBER 3, 2024

Traditionally, retail has been a tough environment for workers. Every customer interaction and every back-office decision in every store area relied on individual retail associates to be ready and energized to provide seamless service. To do this, the general expectation was that sales associates should arrive at their store leaving their personal problems at the door – fully focused on putting in a shift that delights customers and improves store performance.

Store Layout 269

Store Layout Management Store Operations ATS 269

Retail Wire

SEPTEMBER 3, 2024

Hyundai has unveiled the newly updated 2025 IONIQ 5 lineup, featuring enhanced models including the rugged new IONIQ 5 XRT.

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Inside Retail

SEPTEMBER 3, 2024

Fashion retailer Country Road and Homie have teamed up to launch a range of past-season Country Road garments reimagined into new pieces. Homie is a streetwear label and social enterprise based in Melbourne that supports reuse and minimises waste in the fashion industry by upcycling clothing. For this limited run, past-season heritage sweats have been sorted, cut, and mixed into different panels and combined to create a unique piece, like a puzzle.

Fashion 279

Fashion Accessories 279

Retail Wire

SEPTEMBER 3, 2024

Krispy Kreme is celebrating Barbie's 65th anniversary with a doughnut collection honoring the iconic children's toy.

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Customer Experience

Retail TouchPoints

SEPTEMBER 3, 2024

Watchmaker Fossil Group ’s Canadian subsidiary has boosted its online sales volume, including a 14% increase in revenue per site visit, by leveraging an AI-powered solution that analyzes and predicts customer behaviors. The Metrical solution uses customer insights to offer targeted incentives designed to help convert visitors into customers. Fossil used the Metrical tool to offer free shipping to customers who were most likely to abandon their cart, a targeted promotion that increased the number

Shipping 277

Shipping Promotions ATS Customer Experience 277

Retail Wire

SEPTEMBER 3, 2024

DirecTV's programming contract with Disney expired on Sept. 1.

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Inside Retail

SEPTEMBER 3, 2024

The cost of getting returns wrong is massive – and if a retailer gets it wrong, it is very likely a return might be the last interaction a retailer has with a shopper. “Every interaction is an opportunity to deliver a great experience and drive loyalty,” explains John-David (JD) Klausner, senior VP of business development at Loop Returns. “Returns are a high friction point where you have bought a product, you’re excited, and then, for some reason, you have got to return it.

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Returns Management Accounting Brand Management 264

Retail TouchPoints

SEPTEMBER 3, 2024

Although store design and experience teams expect to have higher budgets over the next year, they’re increasingly plagued by the same challenges — and some new ones to boot. Retail TouchPoints’ 2024 Store Design & Experience Survey found that these teams are struggling to navigate the rising cost of materials ( 57% , up from 38% in 2023); adapt experiences to new consumer expectations (also 57% , up from 42% in 2023); and react to tighter store design budgets ( 47% , up from 38% in 202

Customer Experience 275

Customer Experience Consumer Shopping Marketing 275

Retail Wire

SEPTEMBER 3, 2024

Serendipity3, an iconic New York City restaurant that's known for its Frrrozen Hot Chocolate, has announced its 70th anniversary celebration with the grand opening of a new Times Square location on Sept. 5.

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Location 263

Retail TouchPoints

SEPTEMBER 3, 2024

Following several years of weak sales and a shrinking consumer base, Stitch Fix has launched a transformation strategy that aims to reimagine how the online styling service engages with its clients. Changes include technology advancements , a refreshed brand identity and a new marketing campaign that showcases how Stitch Fix solves common shopping complaints.

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Marketing Accessories Consumer Planning 264

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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Inside Retail

SEPTEMBER 3, 2024

Australian Retailers Association (ARA) CEO Paul Zahra has announced his resignation at the end of this year as the lobby group transitions to an amalgamated entity with the National Retail Association (NRA). “As the ARA progresses to amalgamate with the National Retail Association — a professional goal I have long advocated for — I believe I’ve completed what I set out to do for the industry,” said Zahra, who has served in the role for over four years. “ItR

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ATS 263

Retail Wire

SEPTEMBER 3, 2024

The cover could separate from the vehicle while driving.

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Inside Retail

SEPTEMBER 3, 2024

If you are like me, you might be a little over hearing about AI and all it can do for retail whilst not fully understanding the true benefits. In this article, we will look at the benefits and the key areas to apply AI in the retail industry. Artificial intelligence (AI) is making strides in numerous industries, and retail is certainly no exception.

Loss Prevention 245

Loss Prevention Checkout Shrinkage Supply Chain Management 245

Retail Wire

SEPTEMBER 3, 2024

Meta's stock price has increased as the company pours money into AI and clean energy.

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Inside Retail

SEPTEMBER 3, 2024

The retail world is embarking on a cashless revolution. Technological advancements over the past decade revolutionised the way consumers pay for goods and services. Phones and smartwatches are now regularly used to make payments, more recently complemented by such emerging options as buy-now-pay-later and cryptocurrencies. Data from the Reserve Bank of Australia suggests that, nowadays, cash is used for only 16 per cent of in-person transactions, down from about 70 per cent in 2007.

Merchant Services 147

Merchant Services Payment Services Consumer Promotions 147

Retail Wire

SEPTEMBER 3, 2024

The website was created by a Taco Bell fan.

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Location 243

Retail Focus

SEPTEMBER 3, 2024

The LEGO Group yesterday confirmed plans to open a new store in Bristol, the second in the city located at Cribbs Mall. The new 178M 2 LEGO ® Store, located adjacent to Polestar and H&M, will be home to unforgettable immersive experiences, expert guidance from Brick Specialists, plus access to exclusive in-store offerings. Unforgettable immersive experiences – including Pick a Brick Wall and Build a Minifigure Tower.

Location 147

Location Planning Shopping ATS 147

Retail Wire

SEPTEMBER 3, 2024

September marks National Chicken Month, and Krispy Krunchy Chicken is seizing the occasion with an unbeatable offer.

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Inside Retail

SEPTEMBER 3, 2024

Okanui has entered the Northern Territory market with the opening of its first Darwin store. “With the surge in both domestic and international visitors, Darwin is buzzing with energy, and we see the NT as a huge opportunity for Okanui to expand its retail presence,” said Simon Kasprowicz, Okanui CEO. The new shop will offer coastal apparel for men, women, and children and will feature Okanui’s ‘Escape the Everyday’ style. “This dynamic city has established it

Fashion 147

Fashion Apparel Location Shopping 147

Retail Wire

SEPTEMBER 3, 2024

Jeremiah's Italian Ice is a frozen dessert brand, and has announced the launch of a new size option, the Tadpole Mini. This new offering has been designed to cater to a range of different budgets and appetites.

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Inside Retail

SEPTEMBER 3, 2024

US-based beauty device company Canopy recently announced the launch of its dermatologist-recommended showerhead in US Sephora stores, marking the brand’s latest retail expansion since it first launched a direct-to-consumer site in October 2020. “The in-store launch marks a new chapter in our journey, allowing more consumers to experience the benefits of Canopy products firsthand,” said Lucas Lappe, Canopy’s co-founder.

Beauty and Health 130

Beauty and Health Specialty Retailers Marketing Consumer 130

Retail Wire

SEPTEMBER 3, 2024

Olive Garden is nothing but a money-maker for The Darden Group.

Returns 147

Returns 147

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Inside Retail

SEPTEMBER 3, 2024

Located next to the BTS Thonglor Skytrain station, Curvistan Bangkok has quickly established itself as a beloved gathering place for Porsche enthusiasts in Thailand since opening last month. This immersive space functions not just as a bar or café but also as an art gallery and a meeting spot that pays tribute to the culture of cars, art, and design.

Location 130

Location Returns Management Marketing 130

Retail Dive

SEPTEMBER 3, 2024

TJX, Ross and Burlington all enjoyed higher sales and profits in the second quarter.

Department Stores 128

Department Stores Marketing 128

Inside Retail

SEPTEMBER 3, 2024

For Marcus Crook, the co-founder and creative director of Melbourne-based social enterprise HoMie, collaborating with an industry heavyweight like Country Road is “a bit of a pinch-myself moment”. “Their shared commitment to responsibility and circularity has been really exciting for us, and especially as a small brand, being platformed by someone like Country Road is huge exposure for our impact programs and what we’re doing with Reborn as well,” Crook told Inside Retail.

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Fashion Shipping Location Shopping 130

Retail Gazette

SEPTEMBER 3, 2024

John Lewis Partnership has submitted a planning application to build 215 rental homes in Reading as part of its property venture. The proposals involve transforming a former distribution warehouse into 215 energy-efficient homes, 6,000 sq ft of internal amenity space, two new external garden spaces and an “improved public realm” The homes will be purpose built for renters with shared areas for fitness, home-working and socialising, and will include a mix of one, two and three-bedroom

Planning 125

Planning Marketing Management Shopping 125

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Your website can be more than just a digital presence—it can be a thriving profit center. Discover proven strategies to monetize your website, whether you sell physical products, digital downloads, or services. Learn the importance of user-friendly design, high-quality content, and tailored marketing to meet audience needs and boost engagement. Explore options like e-commerce, affiliate marketing, and subscriptions, and use analytics to optimize for success.

Marketing

Retail Dive

SEPTEMBER 3, 2024

The once-DTC darling was warned of a possible delisting in April and has until the end of the month to regain compliance.

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Planning 119

Retail Gazette

SEPTEMBER 3, 2024

Primark is launching its first Swap Shop initiative for customers to exchange pre-loved and vintage clothing in its stores. The high street retailer has teamed up with circular clothing company Verte to put on a limited run of pop-ups this month in select stores in London, Manchester and Birmingham. Customers will be able to bring up to five items of adult clothing, bags, hats or scarves in good condition to be swapped for digital tokens on the Verte app, which can then be redeemed against other

Shopping 116

Shopping Fashion Wholesale Location 116

Retail Dive

SEPTEMBER 3, 2024

The report found that 38.4% of respondents identified virtual fitting rooms and try-ons as the most effective use case of AI and AR tech.

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Retail Gazette

SEPTEMBER 3, 2024

The Co-op is experiencing its highest-ever levels of crime and abuse in its store as shoplifting across the UK hits a 20-year high. The retailer’s group public affairs and board secretariat director Paul Gerrard told the House of Lord’s Justice and Home Affairs Committee that levels of crime were up by 44% in its stores and within that, violence and abuse incidents have risen 35%.

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ATS Management Shopping 116

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