Retail TouchPoints

SEPTEMBER 18, 2024

Product packaging is a multifaceted world. From the enticing candy bar wrapper to the sturdy box delivered to your doorstep, each element is carefully considered in terms of design, materials and functionality. However, the functions of packaging can vary significantly depending on its intended purpose – retail or ecommerce. Understanding these key differences is crucial for companies of all sizes, as it directly impacts customer experience and ultimately, the bottom line.

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Loss Prevention Shipping Customer Experience Fulfillment 178

Inside Retail

SEPTEMBER 18, 2024

Household goods retailer Harvey Norman is facing a class action for allegedly selling unnecessary and worthless extended warranties to customers. The extended warranty, called ‘Product Care’, is sold with products such as electronics and white goods, claiming to provide extra protection to consumers who experience faulty products. However, Echo Law’s class action alleges that the warranty offers no value to consumers, as the protection it provides is no more than the rights and

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Accounting Consumer ATS 306

Retail Wire

SEPTEMBER 18, 2024

Burger King is encouraging customers to pick a new Whopper flavor.

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Inside Retail

SEPTEMBER 18, 2024

Investors are urging Woolworths to sell off its New Zealand business and discount chain Big W to simplify operations and boost sales growth in its home market. The action came as Woolworths has been losing to its local rival Coles in terms of sales over the past 12 months. Ray David, a portfolio manager at Blackwattle Investment Partners, told The Australian Financial Review that Woolworths’ New Zealand supermarkets had not performed well, with earnings down 57 per cent in the year ended June 30

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Supermarket Accounting Management Location 278

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Retail Wire

SEPTEMBER 18, 2024

Lunch options will never be boring again.

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Inside Retail

SEPTEMBER 18, 2024

We talk to Dave Bruno, global director of retail industry insights with Aptos… Can you tell us about what Aptos does? Aptos develops and delivers unified commerce solutions for specialty softlines, hardlines and department store chains in North America, Europe, Asia and ANZ. Specifically, we develop point of sale, merchandising, order management, CRM, sales audit and analytics solutions.

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Suggestive Selling Clienteling Fulfillment Shipping 264

Inside Retail

SEPTEMBER 18, 2024

Small business and Australian TikTok sensation Gellae, who previously featured on ISB, has managed to secure a foothold in the UK and Ireland. Its viral gel nail stickers will appear in the retailer Boots in a landmark deal over $1.3 million. Gallae achieved renown for solving everyday nail woes, from nail biting to brittle nails to the high costs of salon visits.

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Management 244

Retail Wire

SEPTEMBER 18, 2024

Dunkin' and BARK partnered up for a line of pumpkin spice dog toys.

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Retail TouchPoints

SEPTEMBER 18, 2024

Global fashion and lifestyle retailer Shein will host a special episode of its interactive shoppable livestream experience to unveil its Fall and Winter collections. The Shein Live: Front Row event will kick off at 12 p.m. PT on Sept. 22, offering a 90-minute immersive journey in which consumers can explore the hottest fashion trends and simultaneously shop the looks via the Shein mobile app.

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Fashion Accounting Consumer Shopping 209

Retail Wire

SEPTEMBER 18, 2024

Alaska Airlines has finally achieved the last approval needed to complete its merger with Hawaiian Airlines.

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Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail TouchPoints

SEPTEMBER 18, 2024

Streaming TV platform Roku has introduced Roku Ads Manager, a self-service solution for purchasing CTV advertising. The new solution enables Shopify merchants to launch shoppable ads that allow consumers to check out onscreen using their Roku remote. “We’re expanding our partnership with Roku to leverage Shopify’s Checkout and unlock a new self-serve sales channel for Shopify merchants to reach more customers with shoppable ads,” said Mani Fazeli, VP of Product at Shopify in a statement.

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Merchant Services Checkout Management Advertising 208

Retail Wire

SEPTEMBER 18, 2024

National Cheeseburger Day is on Sept. 18.

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Retail TouchPoints

SEPTEMBER 18, 2024

The most successful in-person retail concepts closely align the shopping experience with guest expectations. This is as true for new brands as it is for well-established ones: there are substantial benefits to a collaborative approach in which marketing and design teams work hand-in-glove to develop and roll out new brick-and-mortar retail concepts.

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Marketing Location Fashion Planning 199

Retail Wire

SEPTEMBER 18, 2024

After seven decades, plastic food container company Tupperware could go out of business.

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Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail TouchPoints

SEPTEMBER 18, 2024

JCPenney has joined the Bazaarvoice Visual Syndication Network , which allows for end-to-end management of user-generated content (UGC) within a single platform. Brands in the network can find visual UGC of their products on social media, tag the products and request rights to use the photos and videos — both on their own sites and at retailers where the products are sold.

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Department Stores Planning Management ATS 144

Retail Wire

SEPTEMBER 18, 2024

The new Red Lobster CEO says he is committed to revitalizing the restaurant.

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Inside Retail

SEPTEMBER 18, 2024

Australia witnessed deal volumes in the retail property sector surge 46 per cent year over year to $3.9 billion in the first half, signifying improvement in investor sentiment. Knight Frank’s Australian Retail Review showed that NSW led the growth, with $1.4 billion worth of deals, followed by Queensland and Western Australia with $700 million each.

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Returns Shopping Marketing ATS 130

Retail Wire

SEPTEMBER 18, 2024

Chevron CEO Mike Wirth criticized the Biden administration’s oil and gas policy.

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Customer Experience

Inside Retail

SEPTEMBER 18, 2024

Last week, American denim giant Levi’s unveiled its largest store in Southeast Asia in the heart of Kuala Lumpur – a key move in the next phase of its direct-to-customer (DTC) strategy for the Asia-Pacific region. The grand opening garnered significant attention from local media, drawing in the country’s influencers and denim enthusiasts.

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Consumer Location Accounting Shopping 130

Retail Wire

SEPTEMBER 18, 2024

AT&T is on the hook for $13 million after a vendor failed to delete customer data.

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ATS 130

Inside Retail

SEPTEMBER 18, 2024

Nostalgia for Hello Kitty is driving a wave of brand collaborations as Sanrio’s famous cat character celebrates its 50th anniversary. A Hello Kitty Cafe is popping up at Melbourne’s Chadstone Shopping Centre, and the Vicinity-owned property isn’t the only retail player tapping into the pop-culture pandemonium surrounding Hello Kitty. In August, plus-size women’s apparel retailer Taking Shape launched a limited-edition capsule collection of licensed clothing featuring the cute character, which

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Apparel Shopping Fashion Marketing 130

Retail Dive

SEPTEMBER 18, 2024

The iconic housewares brand, famous for its direct-sales parties, has been slow to adapt to e-commerce and omnichannel retail.

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Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Marketing

Inside Retail

SEPTEMBER 18, 2024

A former operator of two Cash Converters stores in Melbourne has been fined $16,000 over the underpayment of a worker. The Federal Circuit and Family Court penalised Yarraville Business Pty Ltd for failing to heed to a compliance notice requiring it to calculate and back-pay entitlements it owed to a full-time worker. The company employed the worker at the Yarraville store between July 2015 and April 2018 and at the Taylors Lakes store between May 2018 and March 2020, according to the Fair Work

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Store Operations Finance ATS 130

Retail Customer Experience

SEPTEMBER 18, 2024

Neely Woodson Powell, founder and CEO of the Charleston Shoe Company, shared insight on the value customer engagement in her keynote at the ICX Summit held in Charlotte, North Carolina.

ATS 117

ATS 117

Retail Gazette

SEPTEMBER 18, 2024

Asda has confirmed co-owner Mohsin Issa is stepping back from his executive leadership role to focus on his previously announced position as sole CEO of EG Group. Chair Lord Rose will take over the running of the chain, alongside TDR partner Rob Hattrell, the former boss of eBay in Europe and an ex-Tesco executive. Issa remains as a co-owner of the supermarket and non-executive on the board.

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Supermarket Marketing ATS 115

Retail Times

SEPTEMBER 18, 2024

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! One Planet Pizza, the fast-growing plant-based pizza company, is launching in Morrison’s nationwide from October with a frozen category first, a plant-based Tex Mex pizza. Following a strong performance in Asda, growing +41% year on year1 as the demand for great quality vegan options surges, chefs at One Planet Pizza have developed a new recipe to provid

ATS 113

ATS 113

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Retail Gazette

SEPTEMBER 18, 2024

Asda revealed that co-owner Mohsin Issa would step back from his executive leadership role at the supermarket, with chair Stuart Rose set to take over the running of the retailer, supported by TDR Capital partner, and ex-eBay Europe boss, Rob Hattrell. It seems like Rose has gotten what he wanted after he last month admitted he was “embarrassed” by the grocer’s performance and wanted Issa to step back.

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ATS Supermarket Grocer Shipping 111

Retail Dive

SEPTEMBER 18, 2024

Though it's been over a decade since TLC aired Extreme Couponing, shoppers are still deal-hunting — the methods have just changed.

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Retail Gazette

SEPTEMBER 18, 2024

Tesco unveiled plans to launch a new ecommerce initiative last week, as it seeks to help international supermarket chains develop their online operations, in a similar move to fellow UK grocer Ocado. Tesco’s Transcend Retail Solutions, which was set up last year, provides software and hardware to international supermarkets to allow them to fulfil online orders directly from their stores.

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Grocer Fulfillment Supermarket Marketing 111

Inside Retail

SEPTEMBER 18, 2024

In a market as saturated as leather goods and accessories, it’s hard for brands to find ways to stand out. One business that has managed to differentiate itself from competitors is Status Anxiety. Will Sked founded the brand after struggling to find a wallet that wasn’t either a velcro style meant for surfers or a mature style for dads. In 2004, he took the matter into his own hands and set about launching a brand to fill this white space.

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Accessories Fast Fashion Fashion Boutique 100

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Marketing