Retail TouchPoints

SEPTEMBER 18, 2024

Product packaging is a multifaceted world. From the enticing candy bar wrapper to the sturdy box delivered to your doorstep, each element is carefully considered in terms of design, materials and functionality. However, the functions of packaging can vary significantly depending on its intended purpose – retail or ecommerce. Understanding these key differences is crucial for companies of all sizes, as it directly impacts customer experience and ultimately, the bottom line.

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Loss Prevention Shipping Customer Experience Fulfillment 229

Inside Retail

SEPTEMBER 18, 2024

Household goods retailer Harvey Norman is facing a class action for allegedly selling unnecessary and worthless extended warranties to customers. The extended warranty, called ‘Product Care’, is sold with products such as electronics and white goods, claiming to provide extra protection to consumers who experience faulty products. However, Echo Law’s class action alleges that the warranty offers no value to consumers, as the protection it provides is no more than the rights and

Accounting 189

Accounting Consumer ATS 189

Retail TouchPoints

SEPTEMBER 18, 2024

Streaming TV platform Roku has introduced Roku Ads Manager, a self-service solution for purchasing CTV advertising. The new solution enables Shopify merchants to launch shoppable ads that allow consumers to check out onscreen using their Roku remote. “We’re expanding our partnership with Roku to leverage Shopify’s Checkout and unlock a new self-serve sales channel for Shopify merchants to reach more customers with shoppable ads,” said Mani Fazeli, VP of Product at Shopify in a statement.

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Merchant Services Checkout Management Advertising 191

Inside Retail

SEPTEMBER 18, 2024

Australia witnessed deal volumes in the retail property sector surge 46 per cent year over year to $3.9 billion in the first half, signifying improvement in investor sentiment. Knight Frank’s Australian Retail Review showed that NSW led the growth, with $1.4 billion worth of deals, followed by Queensland and Western Australia with $700 million each.

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Returns Shopping Marketing ATS 130

Speaker: Jennifer Wright and Nick Barron

Navigating the complexities of e-commerce requires more than just the right technology - It demands a holistic strategy that aligns platform capabilities with customer- centric design and marketing. This webinar will provide a roadmap for building a robust e-commerce strategy, guiding you through key decisions from platform selection to creating user experiences that convert, and leverage digital marketing to reach and retail customers.

Marketing

Retail TouchPoints

SEPTEMBER 18, 2024

Global fashion and lifestyle retailer Shein will host a special episode of its interactive shoppable livestream experience to unveil its Fall and Winter collections. The Shein Live: Front Row event will kick off at 12 p.m. PT on Sept. 22, offering a 90-minute immersive journey in which consumers can explore the hottest fashion trends and simultaneously shop the looks via the Shein mobile app.

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Fashion Accounting Consumer Shopping 162

Inside Retail

SEPTEMBER 18, 2024

We talk to Dave Bruno, global director of retail industry insights with Aptos… Can you tell us about what Aptos does? Aptos develops and delivers unified commerce solutions for specialty softlines, hardlines and department store chains in North America, Europe, Asia and ANZ. Specifically, we develop point of sale, merchandising, order management, CRM, sales audit and analytics solutions.

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Suggestive Selling Clienteling Fulfillment Shipping 130

Inside Retail

SEPTEMBER 18, 2024

Investors are urging Woolworths to sell off its New Zealand business and discount chain Big W to simplify operations and boost sales growth in its home market. The action came as Woolworths has been losing to its local rival Coles in terms of sales over the past 12 months. Ray David, a portfolio manager at Blackwattle Investment Partners, told The Australian Financial Review that Woolworths’ New Zealand supermarkets had not performed well, with earnings down 57 per cent in the year ended June 30

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Supermarket Accounting Management Location 130

Retail Wire

SEPTEMBER 18, 2024

National Cheeseburger Day is on Sept. 18.

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Inside Retail

SEPTEMBER 18, 2024

Last week, American denim giant Levi’s unveiled its largest store in Southeast Asia in the heart of Kuala Lumpur – a key move in the next phase of its direct-to-customer (DTC) strategy for the Asia-Pacific region. The grand opening garnered significant attention from local media, drawing in the country’s influencers and denim enthusiasts.

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Consumer Location Accounting Shopping 130

Retail Wire

SEPTEMBER 18, 2024

Burger King is encouraging customers to pick a new Whopper flavor.

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Inside Retail

SEPTEMBER 18, 2024

Small business and Australian TikTok sensation Gellae, who previously featured on ISB, has managed to secure a foothold in the UK and Ireland. Its viral gel nail stickers will appear in the retailer Boots in a landmark deal over $1.3 million. Gallae achieved renown for solving everyday nail woes, from nail biting to brittle nails to the high costs of salon visits.

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Management 130

Retail Wire

SEPTEMBER 18, 2024

Alaska Airlines has finally achieved the last approval needed to complete its merger with Hawaiian Airlines.

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Inside Retail

SEPTEMBER 18, 2024

Nostalgia for Hello Kitty is driving a wave of brand collaborations as Sanrio’s famous cat character celebrates its 50th anniversary. A Hello Kitty Cafe is popping up at Melbourne’s Chadstone Shopping Centre, and the Vicinity-owned property isn’t the only retail player tapping into the pop-culture pandemonium surrounding Hello Kitty. In August, plus-size women’s apparel retailer Taking Shape launched a limited-edition capsule collection of licensed clothing featuring the cute character, which

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Apparel Shopping Fashion Marketing 130

Retail Wire

SEPTEMBER 18, 2024

The new Red Lobster CEO says he is committed to revitalizing the restaurant.

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Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance

Inside Retail

SEPTEMBER 18, 2024

A former operator of two Cash Converters stores in Melbourne has been fined $16,000 over the underpayment of a worker. The Federal Circuit and Family Court penalised Yarraville Business Pty Ltd for failing to heed to a compliance notice requiring it to calculate and back-pay entitlements it owed to a full-time worker. The company employed the worker at the Yarraville store between July 2015 and April 2018 and at the Taylors Lakes store between May 2018 and March 2020, according to the Fair Work

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Store Operations Finance ATS 130

Retail Wire

SEPTEMBER 18, 2024

Dunkin' and BARK partnered up for a line of pumpkin spice dog toys.

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Inside Retail

SEPTEMBER 18, 2024

In a market as saturated as leather goods and accessories, it’s hard for brands to find ways to stand out. One business that has managed to differentiate itself from competitors is Status Anxiety. Will Sked founded the brand after struggling to find a wallet that wasn’t either a velcro style meant for surfers or a mature style for dads. In 2004, he took the matter into his own hands and set about launching a brand to fill this white space.

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Accessories Fast Fashion Fashion Boutique 100

Retail Wire

SEPTEMBER 18, 2024

AT&T is on the hook for $13 million after a vendor failed to delete customer data.

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ATS 130

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In the B2B space, digital expectations are higher than ever. Consumer platforms have made online experiences incredibly user-friendly and efficient, adding pressure for businesses to follow suit to meet the expectations of the modern B2B buyer. Take inspiration from B2C commerce strategies and adapt them for B2B digital interactions. Learn to create engaging and well-crafted consumer shopping experiences with insights and tools from Orium’s report, A Blueprint to B2B Commerce.

Shopping

Retail Gazette

SEPTEMBER 18, 2024

Asda has confirmed co-owner Mohsin Issa is stepping back from his executive leadership role to focus on his previously announced position as sole CEO of EG Group. Chair Lord Rose will take over the running of the chain, alongside TDR partner Rob Hattrell, the former boss of eBay in Europe and an ex-Tesco executive. Issa remains as a co-owner of the supermarket and non-executive on the board.

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Supermarket Marketing ATS 100

Retail Wire

SEPTEMBER 18, 2024

Chevron CEO Mike Wirth criticized the Biden administration’s oil and gas policy.

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Retail Dive

SEPTEMBER 18, 2024

But 21% of those surveyed said they plan to reduce their holiday spending this year as high inflation continues to squeeze consumers.

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Planning Consumer 113

Retail Wire

SEPTEMBER 18, 2024

After seven decades, plastic food container company Tupperware could go out of business.

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Join Bloomreach at Innovation Fest: Summer 2024, a virtual event, to explore the future of personalized marketing and merchandising! Along with the company’s top product experts, CEO Raj De Datta will provide an exclusive look at the company’s latest AI innovations reshaping the omnichannel experience. Don’t miss out on this exciting opportunity to connect with fellow industry leaders and explore the latest trends in retail technology.

ATS

Retail Customer Experience

SEPTEMBER 18, 2024

Neely Woodson Powell, founder and CEO of the Charleston Shoe Company, shared insight on the value customer engagement in her keynote at the ICX Summit held in Charlotte, North Carolina.

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ATS 83

Retail Wire

SEPTEMBER 18, 2024

Lunch options will never be boring again.

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Retail Dive

SEPTEMBER 18, 2024

Employees’ average hourly rate will be around $19 — a figure that has increased nearly 30% in the past five years.

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LS Retail

SEPTEMBER 18, 2024

©iStock/everythingpossible There were estimated to be approximately 358 million small and medium-sized enterprises (SMEs) worldwide in 2023. The number of SMEs dropped slightly in 2020 during the COVID-19 pandemic, but increased since. Other statistics on the topic: Biggest companies in the world by market value. Largest companies in the world based on revenues.

Marketing 72

Marketing 72

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.

Shopping

A1 Retail

SEPTEMBER 18, 2024

Back To School, an increasingly important trading period for UK retailers, delivered a welcome boost to online retail revenues, according to the latest data from Wunderkind , the AI-driven performance marketing solution. Original data from Wunderkind’s Marketing Pulse, which analysed over 55.4 million customer journeys during the start-of-school shopping season during 2024 and 2023, showed that web revenues for Back To School 2024 rose +5.3 percent year-on-year, delivering a welcome uplift in r

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Marketing Shopping 72

Retail Gazette

SEPTEMBER 18, 2024

Frasers Group has made a series of strategic acquisitions and partnerships in the Benelux region, strengthening its international ambitions. In the Netherlands – following the acquisition of Sprinter stores earlier this year – Frasers is opening nine new Sports World stores. Four of these have already opened, with an additional five locations confirmed to open by the end of the year.

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Planning Location Management Shopping 69

Retail Dive

SEPTEMBER 18, 2024

“Fit is a Feeling” is the brand's first major multichannel campaign of the year and the first since the onetime DTC darling was bought out of bankruptcy.

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Retail Gazette

SEPTEMBER 18, 2024

The Range and Wilko’s parent firm CDS Superstores has partnered with THG Fulfil , the delivery solution from the online group’s Ingenuity arm, which will provide fulfilment and courier management services for the chains. The tie-up will support the home, leisure and garden retailers’ omnichannel expansion. As part of the agreement, The Range owner will use THG Fulfil’s advanced warehouse automation solutions, which includes a new fleet of Geekplus Goods-To-Person robots

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Fulfillment Customer Experience Planning Management 66

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

Checkout