Fri.Apr 04, 2025

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AI in CX Innovation and Journey Management: Key Insights for Retail Business Leaders

Retail TouchPoints

Retail business leaders are entering 2025 under mounting pressure to solve complex challenges while driving results. Data overload, siloed operations and ineffective personalization are holding them back. Despite having more data than ever, many struggle to make sense of it let alone act on it effectively. Deloitte data describes that retailers still face challenges in capturing and effectively using data.

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Pretzel Australia opens four locations across Perth

Inside Retail

Pretzel Australia, the pink bakery chain, is expanding its footprint by opening four locations in Perth this year. The first store is the newly relocated Northbridge store, relocated to 102 James Street, while the second store will open late this month in Busselton. Both locations will have the usual Pretzel pink colour scheme, with the second featuring a tennis-themed design.

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GoodRx Partners with Hy-Vee to Enhance Online Prescription Shopping

Retail TouchPoints

GoodRx has streamlined the online prescription purchase process, launching the experience with employee-owned Midwestern supermarket retailer Hy-Vee. When a customer searching for medications on GoodRx selects Hy-Vee as their preferred pharmacy, the system will check for medication inventory, validate the prescription and enable online payment prior to picking up the medication.

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Bonds makes US debut with a dose of Aussie wildlife

Inside Retail

Australian underwear label Bonds is entering the US market with a cheeky new campaign, fronted by conservationist and media personality Robert Irwin (yes, the son of Steve Irwin). The Made for Down Under campaign draws on Australias reputation for wild creatures and laid-back attitudes, featuring Irwin and hip-hop artist Tkay Maidza posing alongside live snakes and spiders.

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Cut Costs & Complexity: Smarter Fulfillment for Home, Furniture & DIY Brands

Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.

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Herman Miller Expands Ecommerce Offering to 4 More European Countries

Retail TouchPoints

Furniture brand Herman Miller will add country-specific ecommerce sites in four European markets this spring. Sweden, Denmark and Spain already are live, with Finlands site scheduled to debut on May 28, 2025. The addition of these countries builds on a European presence for Herman Miller that already includes brick-and-mortar locations in the UK, France, Germany, the Netherlands, Belgium and Luxembourg.

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Aldi hits British supplier spending target a year early

Retail Gazette

Aldi has hit its spending target with British suppliers a year early, as it seeks to support UK businesses. After pledging to spend a further 3.5bn a year with British suppliers by the end of this year back in 2020, the German discounter has surpassed this goal by spending over 14bn with UK businesses in 2024. Aldi UK CEO Giles Hurley said: British suppliers have always been at the heart of our business.

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Tesco considers replacing barcodes with QR codes

Retail Gazette

Tesco is considering replacing hundreds of product barcodes with QR code technology in its latest digital innvovation. Britain’s largest grocer is trialling the codes across 12 own-brand fresh produce and meat products, which currently direct shoppers to its listing online. The technology, which is still in the early stages of development, will shortly be available to scan at both the till, replacing the need for traditional barcodes, as well as on consumer’s mobile devices to provid

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Reiss to open new store at Lakeside Shopping Centre

A1 Retail

Lakeside Shopping Centre, part of SGS Group, is set to further enhance its already impressive fashion retail mix with the arrival of much-loved brand Reiss, bringing its signature and luxury styles to Essexs leading shopping and leisure destination. The store will occupy 2,411 sq ft and will open in May, offering Reisss unique blend of modern tailoring, effortless chic and timeless wardrobe staples to Lakeside shoppers.

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Tesco set for revenue boost despite grocery price war fears

Retail Gazette

Tesco is set to report stronger revenues in its upcoming full year results on 10 April, according to analysts. During its most recent update, the UK’s biggest supermarket, said it was considering replacing its barcodes with QR codes, said it had pulled in its highest market share in nearly nine years, hitting 29% of the industry’s sales.

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Papa Johns and Google Cloud Partner To Supercharge Customer Experience via AI

Retail Wire

Papa Johns and Google Cloud plan to upgrade the customer experience.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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M&S chair Archie Norman: ‘Most loyalty cards are disloyalty cards’

Retail Gazette

M&S chairman Archie Norman has dismissed traditional loyalty schemes, declaring that “most loyalty cards are disloyalty cards used for pseudo promotions” Speaking at the 2025 Retail Technology Show , Norman criticised differential pricing tactics used by many supermarkets, arguing they erode consumer trust. “I’m a card sceptic.

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Applebee’s Adds New Big Bangin’ Burger to Its Really Big Meal Deal Menu — and Dirty Sodas

Retail Wire

Applebee's is mixing up its menu, including adding a new Big Bangin' Burger.

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AI profit-engine, Profitmind, crowned the winner of RTS 2025 Innovation Awards

A1 Retail

Profitmind , the AI-powered profit engine for retail, has been crowned the winner of the 2025 Retail Technology Show (RTS) Innovation Awards, which champion progressive technologies powering retail transformation. Each year, the awards, which are run by the flagship event that connects retails changemakers and tech innovators, selects solutions from across its exhibition floor that can unlock competitive advantage and digitally transform retailers capabilities.

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Amazon ‘Buy for Me’ Helps Customers Buy From Other Sites

Retail Wire

Amazon is testing a new "Buy for Me" option to direct customers to outside vendors.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Trafford Centre announces major store expansions with Inditex Group

A1 Retail

Global fashion retail group, Inditex, known for its affordable and trend-led apparel, is set to relocate and upsize its Zara and Pull&Bear stores to a new location at Trafford Centre, with Bershka joining the centre for the first time. Opening at the end of Summer 2025, the three new stores will separately occupy flagship stores on Peel Avenue. Establishing its roots in Spain, Inditex is now operating in over 214 markets world-wide through its eight brands.

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Waffle House Offering Delivery Services for the First Time Ever

Retail Wire

Now, you can get Waffle House at home.

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M&S adds Calvin Klein and Tommy Hilfiger to boost underwear sales

Retail Gazette

Marks & Spencer has expanded its Brands at M&S online platform by adding Calvin Klein and Tommy Hilfiger to its portfolio, continuing its efforts to enhance style perceptions and broaden customer appeal. The retailer has introduced a selection of mens and womens items in categories such as underwear, lingerie, loungewear, and swimwear. This includes Calvin Kleins popular Icon Stretch range and pieces from Tommy Hilfigers spring 2025 collection.

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Krispy Krunchy Chicken Has Been Named the Official Chicken of the Boston Red Sox. Here’s What We Know

Retail Wire

Krispy Krunchy Chicken is now part of the Boston Red Sox family.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Research shows chewing gum releases 250,000 microplastics and detectable levels of nanoplastics into the human body

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! New research byQueens University Belfasthas found that chewing gum can release over a quarter of a million microplastics and detectable levels of nanoplastics into saliva within first hour of chewing. Despite its everyday presence, with the UK consuming four billion pieces of plastic gum annually, most consumers remain unaware that regular chewing gum is

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Del Taco Tests ‘Throwback’ Menu in California

Retail Wire

Del Taco is doing a test run of the menu.

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The Weekly Closeout: Hudson’s Bay hunts for a buyer and tariffs hit apparel hard

Retail Dive

The department store is soliciting offers for part or all of its business. Meanwhile, one analyst said new tariffs put “all 2025 guidance at risk.

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‘Four Seas’ by Salcombe Gin launches in Sainsbury’s

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Salcombe Gin, renowned for its exceptional craftsmanship and deep-rooted love of all things coastal, is proud to announce the launch of Four Seas by Salcombe Gin into 111 of the top performing Beer, Wines and Spirits (BWS) Sainsburys stores nationwide.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Puma taps 26-year Adidas veteran Arthur Hoeld as CEO

Retail Dive

Arne Freundt is leaving the activewear brand just two and a half years after taking on the top role due to “differing views on strategy execution.

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Tim Hortons launches boldest menu items yet

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Its a universal acknowledgement that Canadians are some of thenicest people youll ever meet. With this in mind, Canadian coffee chainTim Hortons UKis serving up a little extra kindness this April, to celebrate the launch of its latest menu items.

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Guess to close underperforming stores in North America

Retail Dive

The company’s Rag & Bone acquisition is driving revenue increases, but profits plunged in the holiday quarter.

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Maki & Ramen to bring authentic Japanese flavours to Highcross Leicester

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Highcross Leicesterhas confirmed that the much-loved sushi and noodle bar, Maki & Ramen, is set to join its culinary lineup ahead of Summer 2025, opening its doors towards the end of May. Marking the arrival of the very first Maki & Ramen in the East Midlands, the Leicester launch represents an exciting expansion for both […] If you want mo

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Macy’s claws back over $600K in exec bonuses

Retail Dive

The retailer asserts it overpaid executives after an accounting error led to an overstatement of 2023 EBITDA by $81 million, according to a securities filing.

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JING™ awarded EcoVadis Gold for sustainable practices

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! As we approach Earth Day on 22nd April,JINGis delighted to share that, at the end of last year, it was awarded EcoVadis Gold for its sustainable practices. This award placesJING in the top 3% of companies rated by EcoVadis in similar industries and top 5% of companies globally.

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Knix expands presence in Canada through Holt Renfrew partnership

Retail Dive

The DTC intimates brand will land in six of the department store’s locations and on its website through a deal that deepens its reach in the country.

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Mary Creagh CBE MP and UK Government to support Festival of Circular Economy

Retail Times

Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! The Circular Economy Institute and CIWM have announced that Mary Creagh, Parliamentary Under-Secretary of State at the Department for Environment, Food and Rural Affairs (Defra) will participate in this flagship global event in May as the UK government vows to support the nations transition to a circular economy.

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Create SEO-Friendly Content to Boost Traffic & Engagement

Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.