Retail Focus

JUNE 14, 2024

Whether you are browsing the aisles of your closest supermarket or walking the stalls of the local market on a Saturday morning, you are almost certain to come across some form of point of sale or point of purchase materials. Known more commonly among retailers as POS and POP, these tools, when used correctly, are an effective way of drawing the attention of shoppers, directing them to products and, most importantly, generating sales.

Payment Services 147

Payment Services Point of Sale Customer Experience Kiosk 147

Retail TouchPoints

JUNE 14, 2024

Kohl’s has added brands including Carhartt, Hanes and Levi’s to its newly christened in-store returns service, The Return Drop @ Kohl’s. The retailer has partnered with Inmar Post-Purchase Solutions and Narvar to provide shoppers with package-free, label-free returns in its 1,100+ stores nationwide. Kohl’s has years of experience in this area; the retailer partnered with Amazon in 2017 to accept returns for the ecommerce giant, expanding the service chainwide in 2019.

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Returns Customer Experience Shopping ATS 304

Retail Wire

JUNE 14, 2024

Boeing continues to face issues with its airplanes.

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Retail TouchPoints

JUNE 14, 2024

Consumers’ calls for sustainability have never been louder. A record 78% of consumers now say sustainability is important , and these shoppers increasingly are holding companies accountable not only for their direct operations, but also for the environmental and social impact of their entire supply chain. Those hardening consumer preferences, along with heightening scrutiny of retail operations from governments and investors, are rapidly pushing businesses to seek innovative solutions that ensur

Consumer 297

Consumer Management Accounting Planning 297

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Customer Experience

Inside Retail

JUNE 14, 2024

Frozen yogurt and acai brand Yo-Chi has opened its 30th store in Semaphore, South Australia, which management said marks a “huge milestone” for the brand. “It is amazing to see how many Australians have become a part of the Yo-Chi family that continues to grow by the day,” said Brooke Rodger, COO of Yo-Chi. Established in 2022, the yogurt shop is known for its buffet-style bar that allows customers to create their own frozen yogurt or acai desserts.

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Planning Management Shopping 289

Retail Wire

JUNE 14, 2024

This is the second arrest for the Tyson Foods CFO.

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Inside Retail

JUNE 14, 2024

Sustainable activewear brand Earthletica has joined forces with bio-material maker Modern Meadow to develop an eco-friendly jacket named after its co-founder, Bronte Campbell, a competitive swimmer and Olympic gold medalist. The lightweight Bronte Jacket is crafted from 100 per cent recycled nylon and coated with Bio-Alloy Shield, a plant-based waterproof membrane free from PFAS/PFC.

Fashion 264

Fashion Consumer ATS 264

Retail TouchPoints

JUNE 14, 2024

Walmart has relaunched its $2 billion No Boundaries private label fashion brand with styles, sizes and features designed to appeal to Gen Z consumers. Launching in Walmart stores on July 16, 2024, the reimagined line features 130 pieces spanning women’s clothing and intimates, men’s apparel, shoes and accessories, with 80% of the items retailing for less than $15 and many pieces for just $5.

Apparel 263

Apparel Fashion Accessories Consumer 263

Retail Wire

JUNE 14, 2024

Tesla shareholders have approved a $45 billion compensation package for CEO Elon Musk following a contentious referendum.

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Retail TouchPoints

JUNE 14, 2024

In our bi-monthly advisory council meetings, we discuss top-of-mind trends and current challenges facing the retail industry. One major trend that has dominated the conversation lately is generative AI. According to a recent survey by NVIDIA, 98% of retailers plan to invest in generative AI in the next 18 months.

Planning 244

Planning Customer Experience 244

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Retail Wire

JUNE 14, 2024

On Thursday, OpenAI revealed that retired General Paul Nakasone, who previously led the National Security Agency, is joining its board of directors.

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Retail TouchPoints

JUNE 14, 2024

The recently decided Starbucks v. McKinney case, which tested the National Labor Relations Board’s authority to demand that workers fired for union organizing be reinstated, went in the retailer’s favor in a near-unanimous U.S. Supreme Court decision. A group of Starbucks workers labeling themselves the “Memphis Seven” had invited a TV news crew into a closed Starbucks store and were subsequently fired for violating company rules, although the group claimed they were let go because of their unio

Store Operations 182

Store Operations ATS 182

Inside Retail

JUNE 14, 2024

Farmers is owned by the James Pascoe Group (JPL), a long-standing jewellery retailer across Australia and New Zealand. Successfully meeting New Zealand’s need for home and fashion merchandise since 1909, Farmers operates 60 brick-and-mortar locations across the country, as well as a busy online store. Loyal customers rely on Farmers’ one-stop shopping experiences for on-trend products.

Planning 147

Planning Location Fashion Marketing 147

Retail Dive

JUNE 14, 2024

This year's event includes deals on fuel, cash back on flights booked through Walmart+ Travel and a mystery offer.

Returns 130

Returns 130

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Customer Experience

Retail Wire

JUNE 14, 2024

The affected employees were reportedly simulating being on their keyboards.

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Retail Focus

JUNE 14, 2024

In an era dominated by digital interactions, the enduring significance of the voice channel in customer service has been highlighted by a survey of 1,000 consumers conducted by the leading research and analysis firm for the contact centre industry, ContactBabel. As part of their whitepaper, Voice: Its Place in a Multichannel World , evaluagent sheds light on the state of customer service today, revealing that the voice channel remains the preferred method for problem-solving among consumers.

Consumer 130

Consumer ATS 130

Retail Wire

JUNE 14, 2024

After a multi-year pause, passport renewals are available online again.

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Inside Retail

JUNE 14, 2024

The inflight retail and advertising market is forecasted to reach $5.1 billion by 2029, with North America posting the highest expected compound annual growth rate globally. A MarketsandMarkets study estimated a 7.8 per cent compound annual growth rate for the sector over the next five years from $3.5 billion this year, benefiting from growing passenger volumes and the surge in e-commerce.

Advertising 130

Advertising Marketing Shopping 130

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Marketing

Retail Wire

JUNE 14, 2024

In a significant development, Alphabet's Google will face trial over allegations from U.S. antitrust enforcers that it illegally dominates the online advertising technology market.

Advertising 130

Advertising Marketing 130

Retail Dive

JUNE 14, 2024

The brand, which launched on the Fenty Beauty website Thursday, includes nine hair care and styling products built around the concept of repair.

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Retail Wire

JUNE 14, 2024

Ford is making significant changes to its Model E dealership certification program, allowing all dealerships access to electric vehicle (EV) inventory.

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Retail Dive

JUNE 14, 2024

In addition to its Amazon partnership, the department store will now accept returns from brands like Carhartt, Hanes and Levi’s.

Returns 127

Returns Department Stores 127

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Wire

JUNE 14, 2024

Waffle House, a beloved fast-food chain, is joining the ranks of restaurants raising prices to fund wage increases for their employees.

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Retail Dive

JUNE 14, 2024

The survey, conducted by Omnisend, found that 17.5% of global respondents think Temu could surpass Amazon as the leading e-commerce platform.

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Consumer Shopping 124

Retail Gazette

JUNE 14, 2024

Tesco’s chief executive has said the supermarket is not trying to replicate Amazon with its new marketplace, which launched earlier this month. The boss said: “The primary focus of marketplace is to build out and extend the range of food, food related and home products available to customers – so to be very clear, we are not trying to be Amazon.” “We are not trying to be all things to all people.” He explained that the grocer is making “all of those nich

Grocer 115

Grocer Supermarket Shopping Marketing 115

Retail Dive

JUNE 14, 2024

The overhaul of its “No Boundaries” private label is the retailer’s latest attempt to gain traction in fashion, this time with casual style and low prices.

Apparel 122

Apparel Fashion 122

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Marketing

Retail Focus

JUNE 14, 2024

Grosvenor has announced that Pandora, the world’s largest jewellery brand, has opened a 2,000 sq ft Evoke 2.0 concept store at Liverpool ONE. A refurbishment of its existing unit on South John Street, the launch reemphasises Liverpool ONE’s standing as a go-to location for showcase store concepts, a position bolstered by the 15 brands that have invested in the destination since the beginning of 2024.

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Location Fashion Shopping Management 113

Retail Dive

JUNE 14, 2024

CEO Lisa Harper said that while 65% of the apparel retailer’s stores are currently inside malls, shoppers are increasingly going off-mall.

Apparel 122

Apparel 122

Retail Customer Experience

JUNE 14, 2024

Customers want orders fast and at Boozt, a Nordic online fashion retailer, a robot fleet is helping the e-commerce provider exceed that customer expectation.

Fashion 105

Fashion Fulfillment ATS 105

Retail Dive

JUNE 14, 2024

The meme stock frenzy continues to be kind to the gaming retailer, while Bark’s new airline effort faced a lawsuit within its first month of operation.

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