Inside Retail

MAY 28, 2024

Liz Fraser is the brand president and CEO of Kate Spade New York and has had an extensive career in designer fashion. Here Fraser explains how being “an emotional brand” makes for the “magic” that creates Kate Spade New York’s unique omnichannel customer experience. And how the brand is harnessing the power of TikTok, through social listening. Before joining the Kate Spade New York team, Fraser was the president at Marc Jacobs, CEO at Anne Klein and had worked in the executive teams of Escada a

Boutique 257

Boutique Fashion Clienteling Marketing 257

Retail TouchPoints

MAY 28, 2024

Last week Google announced a sweeping slate of product updates across its search, shopping and marketing interfaces at Google Marketing Live (GML), which followed an equally expansive set of updates from the Google I/O conference for developers the previous week. Chief among the dozens of new tools announced across both events was a roster of enhancements to the company’s core product, Google Search.

Merchant Services 248

Merchant Services Advertising Consumer Marketing 248

Inside Retail

MAY 28, 2024

A new set of laws taking effect in Queensland this September will bring about several restrictions on the sale of knives and similar products. As the laws prohibit the sale of knives to minors under 18 years, retailers will have to perform age checks, provide instructions to their staff, display in-store signage, and restrict advertising of such products.

Advertising 290

Advertising 290

Retail Wire

MAY 28, 2024

Battling the prolonged effects of inflation, major retailers such as Target and Walmart have already reduced grocery prices to attract customers, and Amazon has now joined the list in pursuit of the same goal.

Consumer 264

Consumer 264

Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Inside Retail

MAY 28, 2024

It was long overdue but at last, the Australian Retailers Association (ARA) and the National Retailers Association (NRA) are finalising a merger. Or are they? Am I simply reading some archived stories from more than a decade ago and as recently as 2019 when merger proposals were abandoned ? It is a major step forward for an industry facing significant challenges if indeed the two most important associations representing retailers have finally come to the realisation that a merger was logical, ne

ATS 261

ATS Supermarket Planning Returns 261

Retail Wire

MAY 28, 2024

Alibaba has announced that retired soccer star David Beckham has signed on as the new global brand ambassador.

264

264

Retail Wire

MAY 28, 2024

T-Mobile has announced its acquisition of U.S. Cellular’s wireless operations and a substantial portion of its spectrum assets.

259

259

Retail TouchPoints

MAY 28, 2024

Capital One Financial and Walmart have officially ended a partnership that had designated Capital One as the exclusive issuer of Walmart consumer credit cards. The companies first teamed up in 2019 after Walmart chose not to renew its deal with Synchrony Financial, but the partnership hit a rough patch in 2023 when Walmart filed a lawsuit to exit its contract early, alleging that the financial institution was falling short on customer service requirements.

Accounting 224

Accounting Consumer ATS Marketing 224

Retail Wire

MAY 28, 2024

There are big changes coming for the beloved restaurant.

Planning 246

Planning 246

Retail TouchPoints

MAY 28, 2024

Alibaba Group ’s international marketplace AliExpress has tapped sports and lifestyle icon David Beckham to be its new global ambassador, reinforcing the retailer’s role as the exclusive global ecommerce partner of UEFA EURO 2024. The international soccer tournament will take place June 14 to July 14, 2024 in 10 German host cities with 24 national teams competing.

Promotions 218

Promotions Customer Experience Marketing 218

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Inside Retail

MAY 28, 2024

Grill’d has named chef and restaurateur Matt Wilkinson as a consultant – just ahead of International Burger Day. “Having Matt on board will significantly impact Grill’d. His culinary expertise and dedication to food, local suppliers and sustainability perfectly align with our mission to provide healthy, delicious and nutritious options to our customers,” said Simon Crowe, Grill’d founder.

Shopping 162

Shopping ATS 162

Retail TouchPoints

MAY 28, 2024

Guess? Inc. has appointed Andrew Rosen as Executive Chairman of Rag & Bone , which operates as an independent brand within the Guess? portfolio. Guess? and WHP Global joined forces to purchase Rag & Bone in February 2024 ; Guess? owns all of Rag & Bone’s operating assets, while the retailer and WHP Global jointly own the Rag & Bone intellectual property.

ATS 196

ATS 196

Retail Wire

MAY 28, 2024

In a major development within the oil industry, Hess shareholders have approved the company’s $53 billion acquisition by Chevron.

162

162

Retail Focus

MAY 28, 2024

Ocode, the French specialist in the identification of durable objects, recently announced a partnership with Akeneo , the Product Experience (PX) company and leading provider of Product Information Management (PIM) solutions, to integrate its Digital Product Passport (DPP) solution into the Akeneo App Store. “This partnership with Akeneo, a recognised leader in product information management, allows us to simplify compliance for their customers with our DPP solution that meets regulatory require

Customer Experience 147

Customer Experience Management Marketing ATS 147

Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail Wire

MAY 28, 2024

A Virginia-based company, Arthur Grand Technologies Inc., has agreed to pay a $7,500 civil penalty following a discriminatory job posting that drew the attention of the DOJ.

147

147

Retail Focus

MAY 28, 2024

Sovereign Centros from CBRE has announced that Søstrene Grene, the popular homeware brand, has opened at Festival Place, Basingstoke. The Danish retailer has launched its debut Hampshire store at the top 25 UK retail and leisure destination, emphasising Festival Place’s continued appeal as a home for rapidly expanding, increasingly popular brands. The 14,546 sq ft Festival Place store incorporates the brand’s distinct Scandi aesthetic and unique in-store experience, with the opening marking the

Beauty and Health 147

Beauty and Health ATS Store Layout Management 147

Retail Wire

MAY 28, 2024

Toyota has joined forces with Mazda and Subaru to implement the new engines.

147

147

Inside Retail

MAY 28, 2024

Customer service, whether it’s self-service or a human interaction, is often the most salient touchpoint of the entire customer journey. And in many cases, it becomes a focus of the customer experience (CX) only when things go wrong. A frustration point for many customers is being put on hold in call centres. It starts with conflicting messages, where an automated system tells them their “call is very important” but then puts them in a queue for several minutes.

Accounting 130

Accounting Customer Experience ATS 130

Advertisement

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

Customer Experience

Retail Wire

MAY 28, 2024

When designers at the Boston-based New Balance proposed adding a cushy foam to increase the midsole by approximately 2 millimeters, they had pushback.

ATS 130

ATS 130

Inside Retail

MAY 28, 2024

French womenswear brand BA&SH recently re-opened its Asia flagship shop in Hong Kong’s IFC mall. In an exclusive interview with Inside Retail , global CEO Pierre Arnaud Grenade discussed the brand’s expansion plans. “Our philosophy is to offer the ideal wardrobe that empowers women in their important life moments with joy, confidence and energy,” he told Inside Retail.

Marketing 130

Marketing Wholesale Planning Department Stores 130

Retail Gazette

MAY 28, 2024

Ocado is set to leave the FTSE 100 after a drop in its share price, piling pressure on the business to consider ditching London for New York. The online grocery firm will be axed from the index during a quarterly reshuffle, according to the London Stock Exchange, after its valuation fell from a £22bn high in the pandemic to £3.6bn as of yesterday (28 May).

Marketing 124

Marketing Supermarket 124

Inside Retail

MAY 28, 2024

Australian waste technology company RecycleSmart has reported that it managed to raise $1.15 million from 1014 investors, allowing it to accelerate its national expansion plans as demand increases for its responsible recycling services. Dubbed as Australia’s “Uber for waste,” RecycleSmart collects almost everything that cannot be placed in the yellow council bins (such as batteries, soft plastics, coffee pods, blister packs, vapes, polystyrene, electronics, and clothes) and recycles or repurpose

Accounting 130

Accounting Management Planning 130

Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Marketing

Retail Customer Experience

MAY 28, 2024

As the retail industry races to implement the latest digital engagement tools, it’s easy to lose sight of the entire customer experience.

Customer Experience 122

Customer Experience 122

Retail Gazette

MAY 28, 2024

JD Sports chairman Andy Higginson and Iceland boss Richard Walker are among the 120 business leaders who have given their backing to Labour as the “party of change” ahead of the general election. In an open letter to The Times, the leaders said “it is time for a change” as the UK economy has been “beset by instability, stagnation, and a lack of long-term focus for too long now” Alongside the retail bosses, the letter has been signed by Pete Bowyer, director of

Beauty and Health 115

Beauty and Health Planning Shopping ATS 115

Retail Dive

MAY 28, 2024

The discounter has recently reviewed its underperforming Family Dollar business, shifted its pricing strategy and overhauled its leadership.

ATS 111

ATS 111

Retail Gazette

MAY 28, 2024

M&S will not be making a bid for The Body Shop as administrators approach prospective buyers for the vegan beauty retailer. It emerged this weekend that the high street retailer along with retail giant Next had made early expressions of interest in submitting possible rescue bids ahead of an auction. However, a source close to M&S told Retail Gazette that the retailer would not be submitting an offer for the chain.

Shopping 115

Shopping Planning ATS 115

Advertisement

In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail Customer Experience

MAY 28, 2024

At Monster Mini Golf customers find fun no matter what their age as the entertainment center provides experiences for the entire family. CEO Chris King will be sharing his CX strategy at the upcoming ICX Summit.

Customer Experience 110

Customer Experience ATS 110

Retail Gazette

MAY 28, 2024

Poundland has rolled out what it called “Britain’s best value meal deal,” costing shoppers just £3. The new “Grab A Bite” meal deal includes a selection of items such as sandwiches, snacks, and drinks for customers to choose from. The discounter claimed its new offering was set to raise the bar, as it introduced new options from “high quality companies” which already supply multiple retailers such as M&S.

Promotions 115

Promotions ATS 115

Retail Dive

MAY 28, 2024

The store marks the athleisure brand’s 67th location as it works toward its goal of opening 100 stores globally by 2026.

Location 107

Location 107

Retail Gazette

MAY 28, 2024

Ocado is to be booted out of the FTSE 100 after the online grocery group’s share price plummeted more than 85% from the highs of the pandemic. The exit is representative of a wider sweep against pureplays on the London Stock Market, which are all trading at a fraction of what they once were during their peak in 2021. Asos, AO World, Boohoo, Moonpig and THG are among the pack that have seen their share price plunge.

Fashion 105

Fashion Marketing Fast Fashion Consumer 105

Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Marketing