Inside Retail

MAY 28, 2024

Liz Fraser is the brand president and CEO of Kate Spade New York and has had an extensive career in designer fashion. Here Fraser explains how being “an emotional brand” makes for the “magic” that creates Kate Spade New York’s unique omnichannel customer experience. And how the brand is harnessing the power of TikTok, through social listening. Before joining the Kate Spade New York team, Fraser was the president at Marc Jacobs, CEO at Anne Klein and had worked in the executive teams of Escada a

Boutique 257

Boutique Fashion Clienteling Marketing 257

Retail TouchPoints

MAY 28, 2024

Last week Google announced a sweeping slate of product updates across its search, shopping and marketing interfaces at Google Marketing Live (GML), which followed an equally expansive set of updates from the Google I/O conference for developers the previous week. Chief among the dozens of new tools announced across both events was a roster of enhancements to the company’s core product, Google Search.

Merchant Services 264

Merchant Services Advertising Consumer Marketing 264

Inside Retail

MAY 28, 2024

A new set of laws taking effect in Queensland this September will bring about several restrictions on the sale of knives and similar products. As the laws prohibit the sale of knives to minors under 18 years, retailers will have to perform age checks, provide instructions to their staff, display in-store signage, and restrict advertising of such products.

Advertising 290

Advertising 290

Retail TouchPoints

MAY 28, 2024

The incredible success of retail media means it is here to stay and will continue to radically reshape the industry, and consumers’ expectations, as it matures. Forrester anticipates the retail media market will reach $85 billion by 2026. By 2027, it will be bigger than connected TV, digital audio and traditional television advertising combined. However, despite the undeniable value of retail media, some retailers are encountering frustrating challenges that are impeding their growth.

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Advertising Planning Marketing Returns 277

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Customer Experience

Retail Wire

MAY 28, 2024

Battling the prolonged effects of inflation, major retailers such as Target and Walmart have already reduced grocery prices to attract customers, and Amazon has now joined the list in pursuit of the same goal.

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Consumer 264

Retail TouchPoints

MAY 28, 2024

Capital One Financial and Walmart have officially ended a partnership that had designated Capital One as the exclusive issuer of Walmart consumer credit cards. The companies first teamed up in 2019 after Walmart chose not to renew its deal with Synchrony Financial, but the partnership hit a rough patch in 2023 when Walmart filed a lawsuit to exit its contract early, alleging that the financial institution was falling short on customer service requirements.

Accounting 264

Accounting Consumer ATS Marketing 264

Retail TouchPoints

MAY 28, 2024

Alibaba Group ’s international marketplace AliExpress has tapped sports and lifestyle icon David Beckham to be its new global ambassador, reinforcing the retailer’s role as the exclusive global ecommerce partner of UEFA EURO 2024. The international soccer tournament will take place June 14 to July 14, 2024 in 10 German host cities with 24 national teams competing.

Promotions 263

Promotions Customer Experience Marketing 263

Inside Retail

MAY 28, 2024

It was long overdue but at last, the Australian Retailers Association (ARA) and the National Retailers Association (NRA) are finalising a merger. Or are they? Am I simply reading some archived stories from more than a decade ago and as recently as 2019 when merger proposals were abandoned ? It is a major step forward for an industry facing significant challenges if indeed the two most important associations representing retailers have finally come to the realisation that a merger was logical, ne

ATS 261

ATS Supermarket Planning Returns 261

Retail Wire

MAY 28, 2024

T-Mobile has announced its acquisition of U.S. Cellular’s wireless operations and a substantial portion of its spectrum assets.

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Retail TouchPoints

MAY 28, 2024

Guess? Inc. has appointed Andrew Rosen as Executive Chairman of Rag & Bone , which operates as an independent brand within the Guess? portfolio. Guess? and WHP Global joined forces to purchase Rag & Bone in February 2024 ; Guess? owns all of Rag & Bone’s operating assets, while the retailer and WHP Global jointly own the Rag & Bone intellectual property.

ATS 259

ATS 259

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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.

Retail Wire

MAY 28, 2024

There are big changes coming for the beloved restaurant.

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Planning 246

Inside Retail

MAY 28, 2024

Grill’d has named chef and restaurateur Matt Wilkinson as a consultant – just ahead of International Burger Day. “Having Matt on board will significantly impact Grill’d. His culinary expertise and dedication to food, local suppliers and sustainability perfectly align with our mission to provide healthy, delicious and nutritious options to our customers,” said Simon Crowe, Grill’d founder.

Shopping 162

Shopping ATS 162

Retail Wire

MAY 28, 2024

In a major development within the oil industry, Hess shareholders have approved the company’s $53 billion acquisition by Chevron.

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Retail Focus

MAY 28, 2024

Ocode, the French specialist in the identification of durable objects, recently announced a partnership with Akeneo , the Product Experience (PX) company and leading provider of Product Information Management (PIM) solutions, to integrate its Digital Product Passport (DPP) solution into the Akeneo App Store. “This partnership with Akeneo, a recognised leader in product information management, allows us to simplify compliance for their customers with our DPP solution that meets regulatory require

Customer Experience 147

Customer Experience Management Marketing ATS 147

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Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail Wire

MAY 28, 2024

A Virginia-based company, Arthur Grand Technologies Inc., has agreed to pay a $7,500 civil penalty following a discriminatory job posting that drew the attention of the DOJ.

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Retail Focus

MAY 28, 2024

Sovereign Centros from CBRE has announced that Søstrene Grene, the popular homeware brand, has opened at Festival Place, Basingstoke. The Danish retailer has launched its debut Hampshire store at the top 25 UK retail and leisure destination, emphasising Festival Place’s continued appeal as a home for rapidly expanding, increasingly popular brands. The 14,546 sq ft Festival Place store incorporates the brand’s distinct Scandi aesthetic and unique in-store experience, with the opening marking the

Beauty and Health 147

Beauty and Health ATS Store Layout Management 147

Retail Wire

MAY 28, 2024

Toyota has joined forces with Mazda and Subaru to implement the new engines.

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Inside Retail

MAY 28, 2024

Customer service, whether it’s self-service or a human interaction, is often the most salient touchpoint of the entire customer journey. And in many cases, it becomes a focus of the customer experience (CX) only when things go wrong. A frustration point for many customers is being put on hold in call centres. It starts with conflicting messages, where an automated system tells them their “call is very important” but then puts them in a queue for several minutes.

Accounting 130

Accounting Customer Experience ATS 130

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Off-page SEO is the key to building trust, attracting qualified traffic, and boosting conversions. This guide explores how to leverage backlinks, guest blogging, social media, and influencer marketing to expand your website’s reach and authority. Discover the synergy between on-page and off-page SEO, ensuring your site is optimized for success. Learn how to create valuable content, engage with online communities, and track your progress to fine-tune your strategy.

Marketing

Retail Wire

MAY 28, 2024

When designers at the Boston-based New Balance proposed adding a cushy foam to increase the midsole by approximately 2 millimeters, they had pushback.

ATS 130

ATS 130

Inside Retail

MAY 28, 2024

French womenswear brand BA&SH recently re-opened its Asia flagship shop in Hong Kong’s IFC mall. In an exclusive interview with Inside Retail , global CEO Pierre Arnaud Grenade discussed the brand’s expansion plans. “Our philosophy is to offer the ideal wardrobe that empowers women in their important life moments with joy, confidence and energy,” he told Inside Retail.

Marketing 130

Marketing Wholesale Planning Department Stores 130

Retail Dive

MAY 28, 2024

The discounter has recently reviewed its underperforming Family Dollar business, shifted its pricing strategy and overhauled its leadership.

ATS 129

ATS 129

Inside Retail

MAY 28, 2024

Australian waste technology company RecycleSmart has reported that it managed to raise $1.15 million from 1014 investors, allowing it to accelerate its national expansion plans as demand increases for its responsible recycling services. Dubbed as Australia’s “Uber for waste,” RecycleSmart collects almost everything that cannot be placed in the yellow council bins (such as batteries, soft plastics, coffee pods, blister packs, vapes, polystyrene, electronics, and clothes) and recycles or repurpose

Accounting 130

Accounting Management Planning 130

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Gazette

MAY 28, 2024

Ocado is set to leave the FTSE 100 after a drop in its share price, piling pressure on the business to consider ditching London for New York. The online grocery firm will be axed from the index during a quarterly reshuffle, according to the London Stock Exchange, after its valuation fell from a £22bn high in the pandemic to £3.6bn as of yesterday (28 May).

Marketing 124

Marketing Supermarket 124

Retail Customer Experience

MAY 28, 2024

As the retail industry races to implement the latest digital engagement tools, it’s easy to lose sight of the entire customer experience.

Customer Experience 122

Customer Experience 122

Retail Dive

MAY 28, 2024

The store marks the athleisure brand’s 67th location as it works toward its goal of opening 100 stores globally by 2026.

Location 116

Location 116

Retail Gazette

MAY 28, 2024

JD Sports chairman Andy Higginson and Iceland boss Richard Walker are among the 120 business leaders who have given their backing to Labour as the “party of change” ahead of the general election. In an open letter to The Times, the leaders said “it is time for a change” as the UK economy has been “beset by instability, stagnation, and a lack of long-term focus for too long now” Alongside the retail bosses, the letter has been signed by Pete Bowyer, director of

Beauty and Health 115

Beauty and Health Planning Shopping ATS 115

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Your website can be more than just a digital presence—it can be a thriving profit center. Discover proven strategies to monetize your website, whether you sell physical products, digital downloads, or services. Learn the importance of user-friendly design, high-quality content, and tailored marketing to meet audience needs and boost engagement. Explore options like e-commerce, affiliate marketing, and subscriptions, and use analytics to optimize for success.

Marketing

Retail Dive

MAY 28, 2024

The funds could go toward acquisitions or investments, which may be important as its core business shrinks.

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Retail Gazette

MAY 28, 2024

M&S will not be making a bid for The Body Shop as administrators approach prospective buyers for the vegan beauty retailer. It emerged this weekend that the high street retailer along with retail giant Next had made early expressions of interest in submitting possible rescue bids ahead of an auction. However, a source close to M&S told Retail Gazette that the retailer would not be submitting an offer for the chain.

Shopping 115

Shopping Planning ATS 115

Retail Dive

MAY 28, 2024

The retail behemoth and its credit card issuer said in a terse, joint press release Friday that they’re parting ways.

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113

Retail Gazette

MAY 28, 2024

Poundland has rolled out what it called “Britain’s best value meal deal,” costing shoppers just £3. The new “Grab A Bite” meal deal includes a selection of items such as sandwiches, snacks, and drinks for customers to choose from. The discounter claimed its new offering was set to raise the bar, as it introduced new options from “high quality companies” which already supply multiple retailers such as M&S.

Promotions 115

Promotions ATS 115

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