Mon.Aug 05, 2024

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Arc’teryx opens flagship store in Melbourne’s CBD

Inside Retail

Canada-headquartered Arc’teryx has launched a flagship store in Melbourne’s CBD, taking its Australian store count to five. During the past year, the outdoor apparel brand launched three stores in the country. Hayden Stevens, AU/NZ marketing manager at Arc’teryx, said the brand was continuing to expand its Australian experience and the new flagship would provide Melburnians easier access to its range. “By increasing our retail presence and ingraining our brand, Arc’

Outdoor 278
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How AI and LLMs Are Ushering in a New Era of Conversational Commerce

Retail TouchPoints

With how fast technology evolves, it can be difficult to remember what the state of ecommerce was 15 or even 10 years ago. Logistically slower, disorganized, impersonal and oftentimes insecure, it’s remarkable how exponentially better it’s gotten in the past decade. Of course, the online shopping experience has been distinctly digital at every point in its history.

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Cash rate hold a welcome relief to retailers, says ARA

Inside Retail

Retailers have welcomed the Reserve Bank of Australia’s decision to keep the cash rates at 4.35 per cent amid higher costs of doing business. “Whilst there is no immediate relief in sight, today’s announcement will help keep consumer and business confidence steady,” said Paul Zahra, CEO of the Australian Retailers Association (ARA) said. “We’ve seen extraordinary resilience from our retail community in recent years.

Returns 278
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ThredUp Makes Thrifting Easier with New AI Tools

Retail TouchPoints

Many consumers love thrifting because they enjoy the treasure hunt experience, especially in physical stores. With shelves stocked high and clothing racks packed tight, one might never know what they’re going to find and ultimately buy. But online shoppers tend to expect just a bit more guidance, which is why ThredUp has unveiled a suite of new AI-powered shopping tools designed to make finding unique fashion finds faster and easier.

Fashion 277
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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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‘Calculated and audacious’: Massive fines for sushi chain which exploited staff

Inside Retail

Former Sushi Bay outlet operators are facing record penalties of $15.3 million for exploiting migrant workers, including underpaying staff $653,129 between February 2016 and January 2020. This is the highest amount of penalties the Fair Work Ombudsman has secured in a legal action to date, surpassing the $10.3 million against the Commonwealth Bank and CommSec earlier this year.

Location 274
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Ikea Unveils New Sleep Range with NYC ‘Sleepeasy’ Experience

Retail TouchPoints

A century ago when Prohibition was the law, you needed a special password to get into an NYC speakeasy, but there’s no tough guy at the door to keep you out of the Ikea Sleepeasy from Ikea U.S. The pop-up, located at 51 Crosby Street in SoHo, will include everything from mattresses and comforters to temperature-regulating bedding and air purifiers, and it will be open to the public Aug. 8-11 and Aug. 15-18, 2024.

Location 275

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Paper Store POS Upgrade Untethers Associates, Boosts Productivity

Retail TouchPoints

The Paper Store promises top-notch customer service in its 100+ brick-and-mortar stores, with associates helping shoppers choose from its widely varied assortment of apparel, accessories, jewelry, water bottles and even packaged food from Stonewall Kitchen (along with paper, pens and school supplies, of course). But a legacy point-of-sale (POS) system that lacked any kind of mobile functionality tied too many associates to cash wrap workstations — a major source of inefficiency during ongoing la

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‘A war of attrition’: How shoppers are reprioritising discretionary spending

Inside Retail

More Australians from both higher and low-income levels have been delaying purchasing a product amid cost-of-living pressures, research shows. Fifty-eight per cent of higher-income earners and 56 per cent of low-income earners have delayed buying a product, according to Mediahub’s The New Value Economy study. Moreover, 40 per cent of high-income earners and 51 per cent of low-income earners opted to skip the purchase of a product altogether due to inflation.

Consumer 264
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JD Expands Nike Loyalty Program to U.S.

Retail TouchPoints

JD , formerly known as JD Sports , has extended its partnership with the Nike Connected Membership program to the U.S., making JD the first global partner for the rewards program following its launch in Europe. JD’s U.S. customers will gain access to select member-only footwear and apparel when they link their JD STATUS and Nike Membership accounts through JD’s mobile app or website.

Apparel 263
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CrowdStrike Denies Fault for Delta Flight Cancellations

Retail Wire

In the aftermath of the software outage, CrowdStrike claimed that "Delta Air Lines had rejected on-site help," according to CNBC. The software company also denied responsibility for the widespread flight cancellations.

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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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E.l.f. Creates ‘Beauty for Every Eye’ Kit with Blind Swimmer Pagonis

Retail TouchPoints

E.l.f. Beauty has partnered with world champion blind swimmer Anastasia ‘Tas’ Pagonis to develop a limited-edition product kit with three of Pagonis’ favorite E.l.f. Beauty products. Each item comes with a scannable QR code that links to an audio recording of Pagonis describing the product, including finish and application tips — a “beauty hack” used by Pagonis as a blind beauty lover seeking greater accessibility.

Marketing 250
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ASICS Releases ‘City of Lights’ Pack Inspired by Paris During the Olympics

Retail Wire

For the 2024 Paris Olympics closing, ASICS is releasing a limited "City of Lights" Pack of its GEL-Quantum 360 VIII sneakers.

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Little Birdie snapped up by CashRewards

Inside Retail

Cashback platform CashRewards has purchased Little Birdie, an e-commerce site that uses machine learning to match products with special offers for consumers. The acquisition will allow CashRewards to integrate the latter’s product search algorithms into its cashback platform and provide combined service to help members find “best prices” while earning cash back.

Consumer 147
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‘Shark Tank’ Alum Wins Big at Target With Sustainable Diaper Brand Kudos

Retail Wire

A new mother found success with an idea for a better diaper in a market saturated with plastic items.

ATS 264
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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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Independent retailer Northhome, reaffirms commitment to Victoria Leeds with upsize and relocation

Retail Focus

Victoria Leeds , which is owned and operated by Redical, has announced that independent home décor store, northhome, will be significantly upsizing and relocating to Victoria Quarter’s County Arcade. Building on the success of its initial pop-up and subsequent debut site at the destination, northhome’s latest pledge marks the brand’s third upsize within the space of four years and highlights Victoria Leeds’ continued commitment to supporting and nurturing local businesses.

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Shake Shack CEO Says Drive-Thru Wait Times Are Too Long

Retail Wire

Shake Shack CEO Rob Lynch says the wait is twice as long as it should be.

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Dr. Martens have gone soft

Retail Focus

The brand has unveiled its latest Ambassador Leather collection, reinterpreting classic silhouettes with a premium tumbled leather. The same Docs attitude but now in a supple textured leather for a more comfortable fit, straight out of the box. The collection also marks a bold new direction in retail, with a focus on engagement and creating impact in key cities.

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Jack in the Box Expands to Chicago Ahead of Q2 Earnings Call. Here’s What To Expect

Retail Wire

Jack in the Box will announce its earnings by close of market tomorrow.

Marketing 277
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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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 Alice McCall creates second collection for Shein

Inside Retail

Alice McCall, a leading Australian designer, has unveiled a new collection through Shein X, a program run by global fashion and lifestyle online retailer Shein that supports independent companies, artists, and designers. The new collection – available globally on Shein sites from today – has 65 pieces that highlight McCall’s feminine style and celebrate her 21 years of fashion design.

Fashion 147
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Alibaba International Introduces the First Conversational Sourcing Engine

Retail Wire

Alibaba International unveiled the world's first AI-powered conversational sourcing engine, which is currently set to launch in September if everything goes according to schedule.

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Blind swimmer Anastasia Pagonis teams with ELF in accessibility innovation

Inside Retail

Cosmetic retailer ELF and world champion blind swimmer Anastasia Pagonis have collaborated to produce a limited edition product bundle with an accessibility function. The collaborated “Beauty For Every Eye” bundle features three of Pagonis’ favourite ELF products, comprising Big Mood Waterproof Mascara, Glossy Lip Stain in Power Mauves and Skin Suntouchable Whoa Glow SPF 30 in Sunbeam.

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Snickers Maker Mars in Talks To Buy Eggo’s Kellanova

Retail Wire

Packaged food giant Mars, whose candy brands include M&M's and Snickers, is reportedly in talks to buy Kellanova, the maker of food products such as Cheez-It, Eggo, and Pringles.

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Mastering E-commerce Strategies to Drive Growth in B2B Distribution

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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How Fly By Jing became one of America’s hottest CPG brands

Inside Retail

Fly By Jing is one of the hottest consumer product goods brands in the US, and we’re not just talking about chili peppers. Fly By Jing is a spice and condiment company that sells Sichuan sauces and spices inspired by the flavours of Chengdu, China. The brand’s founder and chief executive officer Jing Gao launched the brand in 2018 after realising there was a gaping hole on the shelves of American grocery stores for high-quality and more healthy Chinese condiments.

Grocer 130
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Where Did All the Quiznos Go? They’re Making a Comeback – Sort Of

Retail Wire

Quiznos was a popular sandwich chain in the 1990s, competing with Subway in many markets.

Marketing 162
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Japan’s journey to a cashless economy

Inside Retail

While Japan is known for its technological advancements and innovations, many would be surprised to learn that it is lagging behind other Asian countries in adopting cashless payments. This juxtaposition of high-tech prowess with a preference for traditional cash transactions creates a unique landscape worth exploring. Widespread use of cash Japanese consumers have long preferred cash, considering it a safe and reliable payment method.

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From Asos to Zara, why are so many retailers jumping on TikTok Shop?

Retail Gazette

Last week, beauty brand P.Louise broke the UK record for the most revenue generated on TikTok Shop by a brand, as it made £1.5m in just 12 hours. The makeup brand is not alone in turning to the social network to sell products. Retailers including Asos, Zara, THG’s LookFantastic and even WHSmith have signed up to TikTok Shop – a shopping function that allows users to purchase directly through the popular app.

Shopping 126
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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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FTC chair presses for investigation into high grocery prices

Retail Dive

Lina Khan said an inquiry would “shed light” on why food prices and grocers’ profits have stayed elevated even as inflation has come down.

Grocer 116
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Sainsbury’s signs new deal to ‘transform shopping experience’ using AI

Retail Gazette

Sainsbury’s has signed a seven-year agreement with NCR Voyix, a digital commerce solutions firm, “to help transform its shopping experience and support its Next Level Sainsbury’s business strategy” The deal, which expands the supermarket’s more than 20-year strategic partnership with the firm, will see Sainsbury’s roll out its checkout technology, point of sale solutions and self-checkout systems to 22,500 checkouts.

Checkout 111
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How to win over customers in inflationary times. Hint: It’s not just about price.

Retail Dive

Quality and other considerations are in play as shoppers mull whether or not to spend their money on discretionary items.

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John Lewis calls for tax breaks and red tape cuts to boost housing development

Retail Gazette

John Lewis has called on Chancellor Rachel Reeves to introduce tax breaks for developers that start building immediately. Writing in The Telegraph , Katherine Russell, the director of build-to-rent at the John Lewis Partnership, said the Chancellor “should look at tax incentives… where a developer commits to building right away” She also asked the Government to cut red tape for builders to help the industry meet Labour’s goal of building 1.5m new homes over this parliament.

Shopping 111
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How to Maximize Amazon Sales and Crush the Competition

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.