Thu.Jul 11, 2024

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Revealed: The secret CX strategies to dominate in a downturn

Inside Retail

In the current state of retail, demand and conversion rates are steadily dropping among traditionalist shoppers. At the same time, a small group with a New Economic Order (NEO) mindset seem untouchable by the economic state and is driving up to 70 per cent of discretionary spending in Australia. A groundbreaking, soon-to-be-published market insight report by Resonate CX unveils the pain points, drivers and preferences of these two consumer groups in Australia.

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Why Adtech Embracing AI and Automation is a Risky Long-Term Play

Retail TouchPoints

Adtech has been in the AI and automation business for far longer than the current AI revolution. The use of LLMs (large language models) to enable the optimization and maximization of ROAS for programmatic advertising predates generative AI by many years. Still, as the technology becomes more advanced, it’s important to pause and really understand the ramifications of LLMs in adtech, particularly for creating a competitive, equitable and inclusive advertising ecosystem.

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Booktopia administrators call creditors’ meeting

Inside Retail

Booktopia’s administrators have called for a meeting with creditors on July 15. However, creditors will not be allowed to attend in person and can only access the meeting through teleconference and webinar. A creditor must not vote in respect of an unliquidated debt, a contingent debt, an unliquidated or a contingent claim, or a debt the value of which is not established unless a just estimate of it has been made.

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Mall Owner Simon Plans EV Charging Hubs at 75 Locations

Retail TouchPoints

Oil and gas giant BP has signed a deal to bring electric vehicle (EV) charging hubs under its BP Pulse banner to 75 Simon Property Group sites across the U.S. This deal will include more than 900 ultra-fast Gigahub charging bays that support nearly every make and model of EV, with the first locations opening to the public in early 2026. The specific Simon locations that will be included weren’t announced, but Richard Bartlett, CEO of BP Pulse said that Simon’s portfolio of shopping, dining and e

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Big Lots Potential Bankruptcy: What We Know

Retail Wire

Big Lots is considering a bankruptcy protection as experts believe the store cannot survive.

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Ebay Aims to Support Sellers with Cash Advances, Streamlined Advertising Hub

Retail TouchPoints

Ebay is working to better support its sellers with a revamped advertising experience as well as a new Business Cash Advance offering that gives sellers quick access to revenue-based loans. New Ebay Cash Advance Offers Sellers Fast Access to up to $1 Million Ebay has launched a new Business Cash Advance offering, a revenue-based financing product that will give eligible U.S.

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How 1-800-Flowers’ Delivery Partnership with Walmart GoLocal has Blossomed into Real Results for Local Florists

Retail TouchPoints

Any retailer will tell you delivery is complicated, whether what’s being delivered is office paper or sandwich bread. But outside of all the logistical challenges already inherent in the delivery moment, imagine this: the product you are delivering is incredibly fragile, highly sensitive to temperature changes and absolutely must be delivered in the promised time frame.

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Apple TV+ Releases Show on Deadly AI Following Apple Intelligence Launch

Retail Wire

One of the latest series released by Apple TV+ called "Sunny," starring Rashida Jones, provides a humorous yet unsettling take on a near future where people deal with the darker side of AI, just as Apple introduces its new AI technology.

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The Bouqs Company is Blooming in 3 California Whole Foods Stores

Retail TouchPoints

Direct-to-consumer floral delivery company The Bouqs Co. is popping up in three Whole Foods Market stores throughout California to give local customers fast and easy access to its fresh florals and same-day delivery service. The “flower shop-in-shops” in Orange County, La Jolla and San Francisco opened shortly following the Mother’s Day rush and is the brand’s latest venture into physical retail spaces.

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BMW Recalls 390,000 Vehicles With Airbags That Could Explode

Retail Wire

The faulty inflators could expel sharp metal fragments.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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How to use behavioural data analytics to enhance customer experience

Inside Retail

Collecting data is just the first step. The real value in your data lies in how you analyse it and the insights you uncover. It all starts with setting clear objectives. Understanding customer behaviour is pivotal to delivering exceptional customer experiences (CX) online. Retailers are increasingly turning to advanced behavioural data analytics to gain insights into user interactions, preferences, and sentiment.

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Walmart Explains Next Phase of Technological Transformation

Retail Wire

Walmart is constructing five new high-tech perishable distribution centers to advance its grocery network.

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Birkenstock names new regional MD for Down Under

Inside Retail

Birkenstock has named Evelyn Chua as MD for Southeast Asia and Down Under, effective this month. Chua will be based at the footwear company’s regional headquarters in Singapore, overseeing operations in the country and in Malaysia, Indonesia, Philippines, Thailand, Vietnam, Australia, and New Zealand. Prior to joining Birkenstock , Chua served as chief commercial officer for Asia and Europe at Synagie Group and as GM for Singapore and Myanmar at DFS Group. “With the additional capaci

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Limited-Edition Twinkies Arrive From Hostess and 7-Eleven

Retail Wire

J.M. Smucker Co. has teamed up with 7-Eleven to introduce limited-edition cherry-flavored Hostess Twinkies for the first time.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Restaurateur to be sued by Beastie Boys over ‘Sabotage’ ads

Inside Retail

The Beastie Boys have sued restaurant owner Brinker International in New York federal court, saying Brinker used the legendary rap trio’s 1994 song “Sabotage” to promote the Chili’s chain without their permission. The group said in its complaint filed on Wednesday that Brinker unlawfully used “Sabotage” in Chili’s social-media ads, falsely implying that the Beastie Boys endorsed the casual-dining restaurants.

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How smart retailers are creating frictionless shopping experiences

Retail Customer Experience

When brands are initially transparent with customers, they build trust-based relationships. Loyalty programs are an ideal bridge to communicate data principles clearly with consumers.

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Model trains, needlecraft and makeup: Australia’s June online shopping trends

Inside Retail

Makeup and speaker accessories saw the largest online sales increase in June as Australians took advantage of discounts during the End of Financial Year (EOFY) period. According to Shopify, online sales of speaker accessories surged 178.2 per cent month on month, followed by makeup finishing sprays, which rose 171.2 per cent. Vehicle jump starter sales swelled 162.8 per cent while glass cleaners soared 158.3 per cent.

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Shoppers Win as JCPenney Debuts Deep Discounts for Back-to-School Deals

Retail Wire

JCPenney has announced its lineup of back-to-school deals and events, and there are wins aplenty for America's diverse working families as the company invests in its customers.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Three in a row: Uniqlo owner raises forecast another record profit

Inside Retail

Japan’s Fast Retailing, the owner of clothing brand Uniqlo, on Thursday raised its forecast for what would be its third consecutive year of record high profits, buoyed by strong sales at home and some overseas markets. The company lifted its full-year operating profit forecast to $2.94 billion for the year ending in August from $2.78 billion previously, citing strong performance since the second half. “The solid results were fuelled by Uniqlo Japan as well as the Uniqlo International

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Citigroup Gets Fined by US Regulators

Retail Wire

Regulators imposed a $136 million fine on Citigroup for ongoing deficiencies in controls and risk management.

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Government set to pressure big tech over online scams

Inside Retail

Australia plans to introduce a law by the end of the year forcing internet companies to proactively stop hosting scams or face hefty fines, the top consumer regulator said on Friday, potentially setting up another showdown with Big Tech. The Australian Competition and Consumer Commission (ACCC) and the treasury department are consulting internet, banking and telecommunications firms about creating a mandatory, enforceable anti-scam code which legally requires them take reasonable steps to protec

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Elon Musk Seeks More Neuralink Test Subjects

Retail Wire

Neuralink has announced that it is seeking new test subjects for its brain implantation despite the issues the company experienced with its first test subject.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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“The good times for e-commerce are over”: Downturn hits Chinese sellers

Inside Retail

Chinese e-commerce vendors are struggling for survival as sales growth slows, price pressure rises and shopping platforms compete with ever-more aggressive policies to attract increasingly cost-conscious customers. A once-thriving e-commerce industry punctuated by shopping bonanzas featuring galas and celebrities is bearing the brunt of a sputtering economy that has seen consumers all but tie knots in their purse strings.

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Costco to raise membership fee for the first time since 2017

Retail Dive

The increase, which will start Sept. 1, is likely to generate $350 million in incremental sales and profit over the next two years, according to one analyst’s estimate.

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Carpetright up for sale as pre-pack deal looms

Retail Gazette

Carpetright has put itself up for sale as it struggles amid increased competition and a slowdown in demand. The floorings specialist has drafted in advisers at PwC to launch a formal sale process, The Times reported. Sources said a sale was likely to be completed via a pre-pack deal or company voluntary arrangement, which could leave customers, suppliers, subcontractors and landlords out of pocket.

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Private brands hit record highs in unit and dollar share in first half of 2024

Retail Dive

Store brands’ year-over-year growth for both measurements outperformed that of national brands, according to Circana data shared by PLMA.

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Create SEO-Friendly Content to Boost Traffic & Engagement

Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.

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M&S to expand convenience stores with 10 new openings and 50 renewals

Retail Gazette

M&S has unveiled plans to bolster its convenience store footprint this year as it looks to grow the £1bn business. With its franchise partners, the retailer said it will open at least 10 new stores and renew up to 50 existing convenience locations across the UK. M&S said that by the end of the year, it will have a presence in over 40 UK train stations as well as in hospitals and airports.

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Walmart beefs up automated grocery distribution network

Retail Dive

The retail giant is opening five new high-tech perishable sorting and packaging centers, while upgrading four others and retrofitting another.

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Interview: Gymshark’s Ben Francis – ‘I want it to be iconic all around the world’

Retail Gazette

Since launching in 2012, Gymshark has captured the hearts, minds and wallets of fitness obsessed consumers across the globe with its practical products and community-centric approach. As the gymwear giant prepares to open its second store in Westfield Stratford this weekend, CEO Ben Francis speaks to Retail Gazette on his expansion plans as he looks to make Gymshark “a globally iconic brand” Learnings from its first store Gymshark first entered the world of bricks and mortar back in

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Currys Invests in 115 Stores with Major Upgrades Planned for 50 Megastores

365 Retail

Currys has announced further investments in its store portfolio. This year, 115 Currys stores are set to receive significant investments, with 50 of its largest stores, or megastores, undergoing major upgrades across the UK. The investments aim to enhance the blended in-store and online omnichannel model that is crucial to Currys’ customers, with two-thirds using stores to make their purchases.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.