Mon.May 20, 2024

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Retail Experience: Insights into the Future of Shopping

Tokinomo

Empower Your Employees with Data-Driven Decision Making: Delivering an exceptional retail experience is paramount. It's not just about offering great products; it's about crafting an environment where customers feel valued and engaged. From personalized service to strategic inventory management, every aspect of the retail experience plays a crucial role in attracting and retaining customers.

Shopping 264
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How Michaels Reconfigured its Fulfillment Models to Dramatically Enhance Ship-From-Store Performance

Retail TouchPoints

Michaels had a major ecommerce ship-from-store challenge. It’s not that this fulfillment method wasn’t popular — the arts and crafts retailer shipped nearly 3 million orders from its 1,300+ stores across the U.S. and Canada in 2023. But the lack of a systematic approach to assortment and order prioritization meant that individual stores were shipping items to too many far-away locations.

Shipping 312
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Chipotle 50-for-1 Stock Makes Fast-Food Chain a Wise Investment, According to Experts

Retail Wire

The Chipotle stock split back in March and has become a boon.

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The 2024 Brand Experience Award Winners are…

Retail TouchPoints

Retail TouchPoints is announcing winners of the fifth annual Brand Experience Awards , a program designed to spotlight the brands and retailers that are reimagining and elevating customer experiences across all channels. This year, we’ve identified 24 organizations that have successfully differentiated through their loyalty programs, marketing strategies, in-store experiences and even their approach to last mile and fulfillment.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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Spirit Airlines Scraps Fees To Attract Customers

Retail Wire

Spirit Airlines has scrapped its change and cancellation fees in the hopes of attracting more customers.

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Simon to Replace JCPenney with Luxury Apartments at San Diego’s Fashion Valley

Retail TouchPoints

Simon has unveiled plans for the next wave of redevelopment for its Fashion Valley shopping center in San Diego, which will include the addition of 850 multi-family luxury residences by AMLI Residential. Development of the residential component will begin immediately following JCPenney ‘s planned closure at the end of 2025 and is expected to be completed in late 2026.

Fashion 290

More Trending

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Walmart Debuts Latest Next-Gen Fulfillment Center in South-Central Pennsylvania

Retail TouchPoints

Walmart has opened the fourth of five next-generation fulfillment centers in Greencastle, Pa., 10 miles north of Hagerstown, Md. The 1.5 million -square-foot facility, which will employ more than 1,000 associates, is designed to expand access to next-day or two -day shipping for Walmart customers as well as supporting Walmart Fulfillment Services, the retailer’s third-party service for fulfilling items sold on Walmart’s marketplace.

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Bevilles proves a drag on Michael Hill Australian business

Inside Retail

Jeweller Michael Hill ‘s sales rose 4 per cent year over year in the first half, amid growth in Australia and Canada. The retailer witnessed an Australian sales increase of 10.2 per cent, driven by the inclusion of the Bevilles brand. However, Michael Hill noted that Bevilles has not met sales expectations and was further impacted by the relocation announcement and systems integration process.

Consumer 264
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Saks Evolves Saks Social Club, Focusing on Mental Health and Art Initiatives

Retail TouchPoints

Saks has expanded its brand ambassador program, Saks Social Club , and is leveraging its members to boost awareness of mental health issues and support public art projects. The Club features a diverse group of pop culture icons, sports stars and supermodels as well as influential figures in business and activism, and its newest additions include model Chanel Iman and socialite-turned-pop culture icon and 11:11 Media CEO Paris Hilton.

Marketing 264
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Sam Altman Reponds to Employee Equity Issues

Retail Wire

On Saturday, OpenAI CEO Sam Altman stated that employees of the company who departed without signing a non-disparagement agreement risked forfeiting vested equity, though the policy remained unused.

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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#RICE24 Solution Spotlight: SUSE Empowers Retailers at the Edge of Innovation

Retail TouchPoints

Retail organizations need to collect and analyze data in real time to make informed decisions about inventory management, customer engagement and other key business operational needs. Additionally, as retail operations continue to grow and expand, retailers need to scale their operations seamlessly and efficiently, including at the edge where space, network connectivity and resources may be limited.

ATS 264
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The Rise of $400 Pineapples and the Luxury Fruit Trend

Retail Wire

The Rubyglow pineapple, known for its unique red exterior and sweetness, is priced at $395.99 at Melissa’s Produce, a specialty fruit and vegetable retailer in California.

ATS 203
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Hallmark Unveils Plans for Live Experience Inspired by its Iconic Holiday Films

Retail TouchPoints

Hallmark is leaning into to its reputation as the home of cheesy-yet-irresistible holiday films, with plans for a new live experience at the Crown Center shopping center, located near its headquarters in Kansas City, Mo. Image courtesy Hallmark Every weekend from Nov. 29 through Dec. 23, 2024, fans will be able to visit the free, open-to-the-public experience, which will be designed to emulate the town square that often makes an appearance in Hallmark’s holiday films.

Planning 263
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Copper Prices Surpassing All-Time High

Retail Wire

Copper prices have surged to a new record high, marking the latest milestone in a months-long rally fueled by financial investors anticipating imminent supply shortages.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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New Look invests £3.3m to upgrade Greater Manchester store estate

Retail Focus

New Look has today announced a £3.3m investment to upgrade and improve its stores in Greater Manchester, strengthening its commitment to its store estate and wider omnichannel strategy. The retailer will initially trial several initiatives in its 20 stores in the area over the next 12 months to create a blueprint for further improvements across its wider estate.

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Red Lobster Officially Files for Bankruptcy After Abruptly Closing Restaurants

Retail Wire

Shortly after abruptly closing many restaurants, Red Lobster is filing for bankruptcy.

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How cultural codes can help brands move past low prices with confidence

Inside Retail

Who doesn’t love a bargain? Some of Australia’s biggest and best retailers define themselves by everyday low prices. But low prices, as Bunnings knows all too well, ‘are just the beginning’ Value for money doesn’t have to be a war for the bottom line, or about priming consumers to purchase when they get a discount or when items are on sale.

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Bruce Nordstrom, Former Department Store Head, Dies at 90

Retail Wire

Bruce Nordstrom, a retail executive who played a key role in transforming his family's department store chain into a prestigious national brand, has passed away.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Luxe on a plate: How high-end brands are building loyalty with F&B

Inside Retail

After a significant rebound last year driven by China’s revenge spending, this year the luxury sector has entered a season of mixed results with stalling demand in Asia and changing consumer spending preferences. High-end brands are now exploring additional ways to deepen their relationships with affluent consumers and enhance their brand appeal.

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Jimmy John’s Heats Up the Summer With New Spicy Menu

Retail Wire

Jimmy John’s is turning up the heat this summer with the launch of three new limited-time offerings.

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Target to cut prices on 5K items

Retail Dive

The initiative follows several recent moves by the retailer to appeal to value and price-sensitive consumers.

Consumer 124
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Woman Challenges Atlantic City Casino Over $1.2M Jackpot Dispute

Retail Wire

In a contentious case emerging from Atlantic City, a New Jersey woman alleges that Bally's Casino is refusing to honor her $1.2 million jackpot win, citing a slot machine malfunction.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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Gubi opens first UK showroom in London townhouse takeover

Dezeen

A Georgian townhouse filled with period details is now Gubi House London, the first dedicated showroom that the furniture brand has opened outside Denmark. Gubi partnered with Danish surface design studio File Under Pop to reimagine the listed building as a showspace for its collection, which includes furniture by designers such as GamFratesi and Space Copenhagen.

Boutique 123
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EQT Nears $2.8 Billion Acquisition of Keywords Studios

Retail Wire

European private equity firm EQT is on the brink of acquiring Keywords Studios, a Dublin-based video game services company, for a staggering $2.8 billion. The advanced talks between the two entities signify a significant development in the realm of video game industry mergers and acquisitions.

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Morrisons kicks off £1bn debt buyback plan

Retail Gazette

Morrisons has kicked off the process to reduce its debt load, following the £2.5bn sale of its petrol forecourts to Motor Fuel Group (MFG) last month. The deal gave the supermarket chain a 20% minority stake in MFG and established commercial and supply agreements with the fuel group. At the time, Morrisons said it intended to use the cash proceeds of £1.8bn to strengthen its structure and help to repay some of its mounting debt pile.

Planning 119
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Bruce Nordstrom — grandson of the retailer’s founder and father of its top executives — dies at 90

Retail Dive

Under the leadership of his generation, the fashion department store went public, launched off-price Rack and expanded into a national retailer.

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Create SEO-Friendly Content to Boost Traffic & Engagement

Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.

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Hotel Chocolat eyes 20 stores in next 18 months

Retail Gazette

Hotel Chocolat is set to open 20 stores over the next 18 months as it continues to invest in bricks and mortar. The new stores will open in out of town retail parks and feature its new concept format that better showcases the retailer’s extensive chocolate range. Head of customer marketing Amy Harman told Retail Gazette’s Future Consumer Debate: “In store, we’re very much focused on opening up as much chocolate as we can. “No one wants to go into a chocolate shop an

Consumer 116
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Amazon cuts global customer service staff by less than 1%

Retail Dive

The company said it reduced its global customer service team in an effort to shrink the distance between customers and customer service leaders.

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Frasers Group eyes stake in joint venture with the Crown Estate

Retail Gazette

Frasers Group is considering taking a stake in Exeter’s Princesshay estate in what would be the first joint venture between the King’s property company and the retail giant. The Mike Ashley majority-owned group “is the frontrunner” to acquire a 50% interest in the estate from investment firm Nuveen, The Times reported. Nuveen, which bought its stake from Land Securities a decade ago, put its share up for sale this year with a reported price tag of £40m.

Shopping 115
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Target captures ‘That Target Feeling’ in new ad campaign

Retail Dive

The big-box retailer has drawn inspiration from its social media following for its latest campaign.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.