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Virtual reality and augmented technologies have long been a topic of fascination in science fiction, and now they’re working their way into the real world. This tech was promised to completely reshape our society, revolutionising our lives on a level that would put the smartphone to shame. Though their progress has been slow, the success of these systems is inevitable.
The so-called “Great Resignation” may be over for salaried workers, but for frontline employees there is no end in sight to the labor shortage. The retail sector has experienced one of the most acute impacts of this shortage, with a 57.3% employee turnover rate and comparatively slower wage gains creating a talent drought that poses a potentially existential threat to the industry.
This week, Australian furniture and homewares brand King Living announced plans to expand into the United States. The business already operates across Australia, New Zealand, Singapore, Malaysia, Canada, China, and the United Kingdom, but a step into the US is a whole different beast. According to Statista, the US furniture retail category is worth $379.6 billion annually, and is expected to grow by a CAGR of 3.91 per cent between 2023 and 2028.
Showfields has filed for Chapter 11 bankruptcy protection in the Eastern District of New York Bankruptcy Court, blaming the lingering effects of COVID-19 and inflexible lease agreements. The unique retailer, which houses brands’ products for a fee and rotates its assortment every few months, closed its Showfields Miami location in July 2023 and its Manhattan store, Showfields NoHo , in September.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
Skechers USA has obtained a European Union-wide preliminary injunction prohibiting Dockers by Gerli from selling a shoe style that infringes its patent. The Dusseldorf Regional Court in Germany issued the decision after concluding that Dockers violated Skechers’ owner’s rights for its Hands Free Slip-ins’ heel pillow designs. “While the ruling can be appealed, we are very pleased that the German court in the first instance acknowledged Skechers’ rights and immediately stopped the sale of the off
Gem Shopping Network (GSN ) has carved a unique space in the shoppable media market: Its primary business is still conducted via linear television, akin to the Home Shopping Network and QVC, but it also is growing significantly through connected TV (CTV) and streaming platforms like Apple TV, Roku and YouTube. And thanks to a seamless payment experience powered by SplitIt , GSN is creating inspiring content about its fine jewelry and is then translating it into bottom-line results.
French luxury conglomerate LVMH’s stocks have hit their lowest point since December, following a report of decelerated third-quarter sales growth. This.
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French luxury conglomerate LVMH’s stocks have hit their lowest point since December, following a report of decelerated third-quarter sales growth. This.
The Consumer Goods Forum Food Waste Coalition of Action (FWCOA) has launched its #TooGoodToWaste initiative, a food loss and waste education project designed to spur faster progress in minimizing waste among CGF members and their millions of customers. The FWCOA has created a TooGoodToWaste page with information and resources to share with consumers, and food companies are being asked to use the hashtag in their consumer campaigns to raise awareness about the environmental impacts of food loss.
The landscape of online retailing encompasses everything from drop-shipping and wholesaling to subscription and white-labeling, allowing entrepreneurs to choose the optimal business model to align with their brand’s vision and capabilities. Choosing the right eCommerce business model can significantly impact a brand’s success, and it requires a comprehensive understanding of each model’s nuances.
Saks Fifth Avenue has partnered with LVMH Group ’s Christian Dior to create Dior’s Carousel of Dreams at Saks, a holiday program that includes a Dior Pop-Up on Saks.com selling exclusive Dior merchandise. The online store, which will be open Nov. 20, 2023, through Jan. 5, 2024, marks the first time that all categories of Dior merchandise will be sold via ecommerce anywhere but on the Dior.com site.
Metcash has received a $500,000 grant from the NSW Government for its waste reduction and recycling initiative. The NSW Bin Trim Network Program is the country’s largest business waste reduction program, and Metcash is one of 14 companies to receive funding this year. The program aims to divert 35,000 tonnes of waste from landfills annually by helping businesses reduce waste and implement circular economy solutions.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
A little over a month after the abrupt departure of CEO Rosalind Brewer, Walgreens Boots Alliance (WBA) has named former Express Scripts CEO and Cigna executive Tim Wentworth to the top role, effective October 23. The switch comes as WBA focuses on “right-sizing its business” following a period of share price declines and lagging profits. In recent months these efforts have included plans to close 150 Walgreens locations in the U.S. and 300 Boots locations in the UK, corporate layoffs and the sa
In a magical blend of fashion and nostalgia, Malaysian scarf and apparel brand Duck is taking its fans on a journey back in time to the Roaring Twenties and Jazz Age, all while celebrating an enduring cultural icon – Mickey Mouse. Marking its 10th collaboration with Disney, and third featuring the world’s most famous mouse, the premium modest fashion brand is offering a collection of scarves and ready-to-wear apparel that pays homage to both Mickey Mouse and the era he debuted in.
Next is understood to be close to securing a £100m takeover deal for FatFace. According to Sky News, the high street giant is understood to be finalising the terms to acquire the fashion retailer, just three years after it was taken over by its lenders. It said the deal could be announced later this week. Subscribe to Retail Gazette for free Sign up here to g et the latest news straight into your inbox each morning Fatface’s owners are understood to have hired advisors Rothschild on it
Thai retail conglomerate Central Retail opened the doors to its second eat-shop-play lifestyle centre on the Thai island of Phuket on 6 October. The new centre is in the urban seaside Chalong neighbourhood, about 20 kilometres south of Phuket’s first Robinson lifestyle centre in Thalang, which opened a year ago. The company’s latest business update for the Stock Exchange of Thailand states that The Chalong mall has 17,000sqm of net leasable area, and is anchored by an 8,000sqm Robinson departmen
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Wentworth, who will become Walgreens CEO effective Oct. 23, is the former CEO of Express Scripts, the pharmacy benefit manager acquired by Cigna in 2018.
The Bay Central Woolooware shopping centre at Novm’s billion-dollar Woolooware Bay Town Centre in Sutherland Shire, Sydney will start business operations on November 22. Upon completion, the shopping centre will house 60 stores including a gym, childcare centre and a medical precinct. There will also be two full-line Woolworths and Aldi supermarkets, and Dan Murphy’s, which will all be trading on the opening day.
David Jones has partnered with Vacay Swimwear to launch limited-edition swim shorts, as part of the celebration for its 185th anniversary. The range, which features David Jones’ houndstooth print, is available now in-store and online, exclusively at David Jones, for $89. “As one of our pillar brands, Vacay has been on an incredible growth trajectory with David Jones for the past 3 years, so it was a given that we work with them on this momentous occasion to create some limited-edition products f
Retailers know the clock is ticking–legacy SAP Commerce support ends in 2026. Legacy platforms are becoming a liability burdened by complexity, rigidity, and mounting operational costs. But modernization isn’t just about swapping out systems, it’s about preparing for a future shaped by real-time interactions, AI powered buying assistants, and flexible commerce architecture.
How can you build an end-to-end customer experience that works for your organization? The closing keynote at the Bank Customer Experience Summit took a closer look at this topic.
Luxury brand retailer LVMH’s revenue grew 14 per cent to €62.21 billion (US$65.9 billion) in the first nine months of FY23, on the back of double-digit growth in Europe, Japan and the rest of Asia. Its selective retailing segment posted the highest revenue growth of 26 per cent to €12.43 billion during the three quarters, while the fashion and leather goods segment rose 16 per cent to €30.91 billion.
The British Retail Consortium (BRC) has welcomed Labour’s recent stance on retail crime, where it pledged to investigate all shoplifting cases no matter the size. Speaking at the Labour Party conference yesterday, shadow home secretary Yvette Cooper claimed the party would ditch the £200 rule on shoplifting to clamp down on crime. In 2014, a law change was introduced meaning anyone charged with the theft of items under £200 did not need to attend court.
AI agents already analyze trends, draft content, and trigger actions across leading commerce platforms. Yet most organizations still rely on workflows built for human‑only teams, losing speed, margin, and customer loyalty. Humans + Agents: Rethinking Enterprise Commerce in the Age of AI Collaboration shows how to close that gap. In one concise read you’ll see where agent gains surface first, how early adopters prove ROI, and which lean controls keep innovation moving without risking data or bran
Amazon has unveiled its first marketing campaign to promote its byAmazon private label food range. Running until 29 October, the online giant’s adverts highlight the expansion of the range since its initial launch in 2021 – at the same time that Amazon opened its first Fresh store in the UK. The campaign also features the new tag line, ‘Food too, who knew?
BBB National Programs’ Children’s Advertising Review Unit (CARU) has released new Guardrails for Child-Directed Advertising and Privacy in the Metaverse. As explained in a BBB press release , the Guardrails are intended to provide companies with best practices as they navigate the complexities of engaging with children in metaverse experiences. The Guardrails offer “actionable recommendations” on developing metaverse experiences directed to children, complying with existing advertising and priva
Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
UK logistics specialist Kammac is taking the pain out of e-fulfilment with a new pop-up service, helping start-up businesses to outsource their operation within days. Backed by dedicated centres and experienced personnel, the solution gives companies the flexibility to scale up rapidly without committing to long-term overheads or compromising on customer experience.
Late deliveries. Split shipments. Spiraling freight costs. For home, furniture, and DIY brands, fulfillment has never been more complex—or more critical. This report outlines how a smarter, AI-ready order management system (OMS) helps you reduce shipping costs, streamline project-based fulfillment, and ensure accurate inventory across every channel.
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