Retail TouchPoints
JANUARY 7, 2025
With the holiday season out of the way, next to come is a wave of returns that will stretch into the new year. Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud.
Inside Retail
JANUARY 7, 2025
Inside Retail has revealed finalists for the upcoming Retailer Awards 2025 presented with Commonwealth Bank. Judges this year include Colleen Callander, co-founder and director of Human Elevation; Nick Gray, founder of I Got You Consultancy; Andy Evans, co-founder of Humii; Jason Pallant, senior lecturer for marketing at RMIT University; Carly Whitelaw, founder and lead advisor of CWC; Lauren Kelly, strategy director at Interbrand; Aaron Spowart, executive sales manager of commercial banking at
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Retail TouchPoints
JANUARY 7, 2025
Ulta Beauty CEO Dave Kimbell will retire as CEO after 11 years with the company. Kecia Steelman, current President and COO, has been named as his successor, effective immediately. Steelman will now serve as President and CEO as well as joining the beauty retailers board, with Kimbell staying on in an advisory role through June 28, 2025. Kimbell became CEO of Ulta Beauty in 2021 after serving in executive roles with the company since 2014.
Retail Focus
JANUARY 7, 2025
Aldi is set to continue its expansion in Scotland, confirming today it plans to invest more than 40m over the next two years, opening three new stores in Arbroath, Baillieston and Kirkintilloch in 2025. The investment supports the retailers growth ambitions north of the border and will allow it to keep up with growing consumer demand. In 2024, Aldi celebrated 30 years in Scotland, having opened its first store in Kilmarnock in 1994.
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Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.
Retail TouchPoints
JANUARY 7, 2025
Consumers will now be able to use Samsung s 2025 Bespoke refrigerator models equipped with digital screens to replenish the items inside their fridge, thanks to a new partnership with Instacart and Samsungs proprietary food recognition technology, AI Vision Inside. Weve all dreamt of a refrigerator that could replenish itself, and now thanks to this partnership with Samsung, thats no longer the stuff of science fiction, said Daniel Danker, Chief Product Officer at Instacart in a statement.
Inside Retail
JANUARY 7, 2025
When Becca Millstein and Caroline Goldfarb launched tinned fish brand Fishwife back in December 2020, few could have predicted how the consumer packaged goods brand would blow up. Since entering the retail scene, Fishwife has become one of the most well-known brands in the snack category, let alone in the $3.4 billion-plus US tinned fish sector. Inside Retail connected with Millstein to discuss the brands plans to tap into channel expansion and merchandising opportunities and how the founder pla
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Focus
JANUARY 7, 2025
In todays competitive retail landscape, creating a memorable brand image and ensuring smooth operations are more crucial than ever. One often-overlooked but highly effective way to accomplish both of these objectives is by implementing branded workwear for retail staff. From enhancing professionalism to boosting brand recognition, branded uniforms provide a range of benefits that positively impact both employees and customers.
Retail TouchPoints
JANUARY 7, 2025
Admit it, youve snuck a candy bar and a decorative doo-dad into your very serious shopping cart at some point and like these TikTokers youve needed a place to hide the contraband. That was the inspiration for Haleon s holiday season NYC pop-up in the East Village, which distributed an exclusive Haleon Curbside Cover-Up tote bag equipped with secret compartments to hide stealth items and show only the essentials that were purchased.
Retail Gazette
JANUARY 7, 2025
Britains two biggest supermarkets Tesco and Sainsburys have been crowned the winners of Christmas by Kantar as sales rose 5% and 3.5%, respectively. Tescos hold of the market rose 0.8 percentage points to 28.5% – the biggest of any supermarket thanks to growth across its convenience, superstore and online channels. Sainsburys achieved its highest share since December 2019 at 16% as its sales growth outpaced the market.
Inside Retail
JANUARY 7, 2025
Midas, Supre, and Sage & Clare have ranked the highest for Customer Service Experience in the Online CX Index , Australias first and only online retailer performance platform powered by real data. The Online CX Index, a partnership between Inside Retail and Humii, covered the customer service experience in December on metrics such as the availability of self-service support options, quality of on-site FAQs, live chat, email support, support responsiveness, resolution times, and overall quali
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Retail Gazette
JANUARY 7, 2025
John Lewis Partnerships customer director Charlotte Lock has stepped down after almost three years. Lock shared on LinkedIn that she was leaving the business for a role which is a personal passion but did not provide any details. For now, I want to thank the talented JLP Customer team, fellow partners (past and present) and agencies for your friendship and support over the years, she said.
A1 Retail
JANUARY 7, 2025
Holland & Barrett opened doors on The Langham Estate at 146/148 Oxford Street 20 th December following relocation to benefit from greater footfall. The news sees The Langham Estates health and wellness offering grow to 21 percent, as Fitzrovia continues to establish itself as a health hub. Leasing 3,350 sq ft on the north side of Oxford Street, the new store is double the size of Holland & Barretts previous location in the area.
Inside Retail
JANUARY 7, 2025
Fan mail is typically reserved for celebrities but an exception has been made for a winery with a star lineup of spritzes. Its not out of the ordinary for Zonzo Estate to receive handwritten letters from consumers with messages like, Id love for you to be part of my special day and Zoncello is the drink of the summer. Zonzo Estates Zoncello Limoncello Spritz, Bellina Bellini Di Christina, and Cicchio Pistachio Spritz not only make up the Yarra Valley winerys popular aperitivo pack but also have
Retail Wire
JANUARY 7, 2025
McDonald's becomes the latest company to roll back equality initiatives.
Advertiser: ZoomInfo
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
Retail Gazette
JANUARY 7, 2025
Next has warned that its growth in the UK is likely to slow in the coming months as the impact of upcoming tax rises filter through the economy. The fashion and home giant raised its full-year pre-tax profit guidance by 5m to 1.01bn following a better-than-expected Golden Quarter. However, it cautioned that its wider UK growth will be hampered as employer tax increases, and their potential impact on prices and employment starts to affect the overall economy, referring to the changes announced in
Retail Wire
JANUARY 7, 2025
Meta has announced the end of fact checkers, to be replaced with Community Notes.
Retail Bound
JANUARY 7, 2025
The traditional retail landscape is evolving at an unprecedented pace. With the rise of e-commerce giants, brick-and-mortar stores are redefining their roles in the retail ecosystem. By 2025, the future of physical retail will hinge on its ability to blend with digital innovations while retaining its unique strengths. This blog will explore how brick-and-mortar stores are set to adapt and thrive, offering valuable insights for product manufacturers eager to tap into the vast potential of major r
Retail Wire
JANUARY 7, 2025
Getty Images and Shutterstock announce a planned merger worth $3.7 billion.
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When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.
Retail Times
JANUARY 7, 2025
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Amazon Fresh has today launched Londons Best Value Meal Deal, at just 1 for customers to enjoy throughout January. Available from the 6th – 31st January in Amazon Fresh stores across London, including the recently renovated Holborn, Liverpool St and Wood Wharf stores, customers can enjoy a main, snack and drink from the 3.90 meal […] If you w
Retail Wire
JANUARY 7, 2025
KFC fans rejoice! Nashville Hot Sauce returns to its famous bowls.
Retail Dive
JANUARY 7, 2025
The stores are being shuttered as part of “routine store location evaluation and optimization,” according to a company spokesperson.
Retail Wire
JANUARY 7, 2025
Subway has found a way to make 2025 even better for its customers by introducing its new Meal of the Day.
Advertiser: ZoomInfo
ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!
Retail Times
JANUARY 7, 2025
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! Myprotein, the leading online sports nutrition brand, has partnered with premium bubble tea brand, CUPP, to launch three high-protein milk and fruit infused bubble teas. Launching today (6thJanuary), the protein boba drinks are available in over 35 CUPP stores across the UK, including their Manchester, Leeds and London stores.
Inside Retail
JANUARY 7, 2025
Diageo the company behind Johnnie Walker, Don Julio Tequila, and Guinness has predicted this years major liquor trends. Its Distilled 2025 report identified these global trends : zebra-striping, unique experiences, AI, community connections, and staying connected to consumers. It was based on an AI-powered analysis of more than 160 million online conversations.
Retail Times
JANUARY 7, 2025
Retail Times publishes international & UK retail news covering products, data, tech, packaging, people, research, comment and more besides! B&Q has announced that it has reached agreement to acquire five leasehold stores in the UK, currently trading as Homebase, for a total purchase price of 2.5 m. This follows the agreement to buy three stores currently trading as Homebase in the Republic of Ireland announced on 24 December 2024, and further complements and strengthens […] If you
Inside Retail
JANUARY 7, 2025
Alibaba has divested its entire stake in hypermarket operator Sun Art (Sun Art Retail Group) for HK$12.298 billion ($1.58 billion), shifting its focus fully onto e-commerce as competition intensifies. Alibaba subsidiaries sold the 78.7 per cent stake to Chinese private-equity company DCP Capital for HK$1.75 per share, which was below the market price of HK$2.48.
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Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.
Retail Wire
JANUARY 7, 2025
Do these creators have what it takes to win a Super Bowl spot and $1 million from Doritos?
Inside Retail
JANUARY 7, 2025
Private equity firm Acon Investments has acquired the controlling stake in apparel brand True Religion for an undisclosed sum. Founded in 2002, True Religion offers premium denim, sportswear and other apparel for men, women and kids. The company operates an e-commerce platform, more than 51 branded retail locations and a network of wholesale partners.
Retail Wire
JANUARY 7, 2025
Under the new CFPB rule, an estimated $49 billion in medical debt will be essentially erased from 15 million credit reports.
Retail Dive
JANUARY 7, 2025
Each year brings unique headwinds and tailwinds. From increased attention on DEI efforts to the shifting nature of DTC, this is what we’ll be following in 2025.
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AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.
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