Retail TouchPoints
JANUARY 7, 2025
With the holiday season out of the way, next to come is a wave of returns that will stretch into the new year. Given the heightened focus on return policies during this period, it is an opportune time for customer fulfillment leaders to raise awareness within their organizations about a persistent challenge confronting retailers: the rise in retail returns fraud.
Retail Wire
JANUARY 7, 2025
Meta has announced the end of fact checkers, to be replaced with Community Notes.
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Retail TouchPoints
JANUARY 7, 2025
If the events of 2024 taught us anything, its that value can mean many different things depending on a consumers demographics, psychographics and cultural context. Moreover, what they find valuable from a retail or product perspective can depend both on the product category or their mindset at a specific point of time. The bottom line: the value definition is highly nuanced and contextual to each individual person.
Retail Focus
JANUARY 7, 2025
Aldi is set to continue its expansion in Scotland, confirming today it plans to invest more than 40m over the next two years, opening three new stores in Arbroath, Baillieston and Kirkintilloch in 2025. The investment supports the retailers growth ambitions north of the border and will allow it to keep up with growing consumer demand. In 2024, Aldi celebrated 30 years in Scotland, having opened its first store in Kilmarnock in 1994.
Advertiser: ZoomInfo
Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.
Retail TouchPoints
JANUARY 7, 2025
Ulta Beauty CEO Dave Kimbell will retire as CEO after 11 years with the company. Kecia Steelman, current President and COO, has been named as his successor, effective immediately. Steelman will now serve as President and CEO as well as joining the beauty retailers board, with Kimbell staying on in an advisory role through June 28, 2025. Kimbell became CEO of Ulta Beauty in 2021 after serving in executive roles with the company since 2014.
Inside Retail
JANUARY 7, 2025
When Becca Millstein and Caroline Goldfarb launched tinned fish brand Fishwife back in December 2020, few could have predicted how the consumer packaged goods brand would blow up. Since entering the retail scene, Fishwife has become one of the most well-known brands in the snack category, let alone in the $3.4 billion-plus US tinned fish sector. Inside Retail connected with Millstein to discuss the brands plans to tap into channel expansion and merchandising opportunities and how the founder pla
Experience Retail Today brings together the best content for retail owners from the widest variety of industry thought leaders.
Retail Focus
JANUARY 7, 2025
In todays competitive retail landscape, creating a memorable brand image and ensuring smooth operations are more crucial than ever. One often-overlooked but highly effective way to accomplish both of these objectives is by implementing branded workwear for retail staff. From enhancing professionalism to boosting brand recognition, branded uniforms provide a range of benefits that positively impact both employees and customers.
Retail TouchPoints
JANUARY 7, 2025
Consumers will now be able to use Samsung s 2025 Bespoke refrigerator models equipped with digital screens to replenish the items inside their fridge, thanks to a new partnership with Instacart and Samsungs proprietary food recognition technology, AI Vision Inside. Weve all dreamt of a refrigerator that could replenish itself, and now thanks to this partnership with Samsung, thats no longer the stuff of science fiction, said Daniel Danker, Chief Product Officer at Instacart in a statement.
Inside Retail
JANUARY 7, 2025
To celebrate 90 years of Monopoly, Hasbro is reimagining its iconic board game with a modern design and introducing three new expansion packs: Go to Jail, Buy Everything, and Free Parking Jackpot. The updates aim to deliver faster gameplay while adding creative twists for players to enjoy. Players can win money in unique ways, collect new cards to escape tricky situations and unlock the ability to purchase every space on the board or the bank itself.
Retail TouchPoints
JANUARY 7, 2025
Carters will kick off the search for a new leader following the retirement of Michael Casey, who has held the Chairman and CEO titles at the childrens apparel brand for the past 15 years, capping off his three- decade-plus career with the company. The retailer has appointed Richard Westenberger as interim CEO in addition to his responsibilities as Senior EVP, CFO and COO.
Speaker: Becky Parisotto
Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever
Retail Wire
JANUARY 7, 2025
Getty Images and Shutterstock announce a planned merger worth $3.7 billion.
Retail TouchPoints
JANUARY 7, 2025
Commerce media company Fluent has added a varied roster of brands to its retail media network, including Fanatics, Forever 21, Belk, Bealls Florida, Hammacher Schlemmer , ticketing platform Vivid Seats and Barnes & Noble College. Through the integration, these brands will now feature non-endemic advertising across their sites and mobile apps. Fluents first-party identity graph and AI-driven algorithms help to ensure ad relevance, allowing partner companies to enhance the customer experience
Retail Wire
JANUARY 7, 2025
KFC fans rejoice! Nashville Hot Sauce returns to its famous bowls.
Inside Retail
JANUARY 7, 2025
Inside Retail has revealed finalists for the upcoming Retailer Awards 2025 presented with Commonwealth Bank. Judges this year include Colleen Callander, co-founder and director of Human Elevation; Nick Gray, founder of I Got You Consultancy; Andy Evans, co-founder of Humii; Jason Pallant, senior lecturer for marketing at RMIT University; Carly Whitelaw, founder and lead advisor of CWC; Lauren Kelly, strategy director at Interbrand; Aaron Spowart, executive sales manager of commercial banking at
Advertiser: ZoomInfo
In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.
Retail Wire
JANUARY 7, 2025
Subway has found a way to make 2025 even better for its customers by introducing its new Meal of the Day.
Inside Retail
JANUARY 7, 2025
Fan mail is typically reserved for celebrities but an exception has been made for a winery with a star lineup of spritzes. Its not out of the ordinary for Zonzo Estate to receive handwritten letters from consumers with messages like, Id love for you to be part of my special day and Zoncello is the drink of the summer. Zonzo Estates Zoncello Limoncello Spritz, Bellina Bellini Di Christina, and Cicchio Pistachio Spritz not only make up the Yarra Valley winerys popular aperitivo pack but also have
Retail Wire
JANUARY 7, 2025
Do these creators have what it takes to win a Super Bowl spot and $1 million from Doritos?
Inside Retail
JANUARY 7, 2025
Alibaba has divested its entire stake in hypermarket operator Sun Art (Sun Art Retail Group) for HK$12.298 billion ($1.58 billion), shifting its focus fully onto e-commerce as competition intensifies. Alibaba subsidiaries sold the 78.7 per cent stake to Chinese private-equity company DCP Capital for HK$1.75 per share, which was below the market price of HK$2.48.
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Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.
Retail Wire
JANUARY 7, 2025
Under the new CFPB rule, an estimated $49 billion in medical debt will be essentially erased from 15 million credit reports.
Inside Retail
JANUARY 7, 2025
Private equity firm Acon Investments has acquired the controlling stake in apparel brand True Religion for an undisclosed sum. Founded in 2002, True Religion offers premium denim, sportswear and other apparel for men, women and kids. The company operates an e-commerce platform, more than 51 branded retail locations and a network of wholesale partners.
Retail Wire
JANUARY 7, 2025
McDonald's becomes the latest company to roll back equality initiatives.
Inside Retail
JANUARY 7, 2025
Midas, Supre, and Sage & Clare have ranked the highest for Customer Service Experience in the Online CX Index , Australias first and only online retailer performance platform powered by real data. The Online CX Index, a partnership between Inside Retail and Humii, covered the customer service experience in December on metrics such as the availability of self-service support options, quality of on-site FAQs, live chat, email support, support responsiveness, resolution times, and overall quali
Advertiser: ZoomInfo
As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.
Retail Wire
JANUARY 7, 2025
FDA issued guidance limiting the amount of lead allowed in baby food.
Retail Dive
JANUARY 7, 2025
The stores are being shuttered as part of “routine store location evaluation and optimization,” according to a company spokesperson.
Retail Wire
JANUARY 7, 2025
Domino's has a global footprint.
Retail Gazette
JANUARY 7, 2025
Britains two biggest supermarkets Tesco and Sainsburys have been crowned the winners of Christmas by Kantar as sales rose 5% and 3.5%, respectively. Tescos hold of the market rose 0.8 percentage points to 28.5% – the biggest of any supermarket thanks to growth across its convenience, superstore and online channels. Sainsburys achieved its highest share since December 2019 at 16% as its sales growth outpaced the market.
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In a digital-first world, website security is non-negotiable. This comprehensive guide explores the critical importance of securing your site against hackers and vulnerabilities like SQL injection, XSS, and malware. Discover tools like SiteLock for threat monitoring and CodeGuard for seamless backups, ensuring robust protection for your data and operations.
Retail Wire
JANUARY 7, 2025
Delta Air Lines has a habit of being on time.
Retail Gazette
JANUARY 7, 2025
Next will begin trialling self-service tills in the next couple of months to improve store efficiencies as it looks to mitigate the incoming 67m added to its wage bill following tax increases. The high street giant’s chief executive Simon Wolfson told Retail Gazette that the business would introduce its first set of machines across selected stores in February, March and “if that’s successful, then we’ll roll it out as the year progresses” Wolfson said the retailer w
Retail Dive
JANUARY 7, 2025
Each year brings unique headwinds and tailwinds. From increased attention on DEI efforts to the shifting nature of DTC, this is what we’ll be following in 2025.
Retail Gazette
JANUARY 7, 2025
John Lewis Partnerships customer director Charlotte Lock has stepped down after almost three years. Lock shared on LinkedIn that she was leaving the business for a role which is a personal passion but did not provide any details. For now, I want to thank the talented JLP Customer team, fellow partners (past and present) and agencies for your friendship and support over the years, she said.
Advertiser: ZoomInfo
Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.
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