Inside Retail

JULY 23, 2024

Last month, I attended eTail London, an e-commerce and omnichannel conference for European retailers. Hundreds of retailers descended on London for two days of insights and innovation ideas. Panellists discussed digital innovations ranging from leveraging new technologies and tailoring digital marketing solutions to optimising supply chains. The content was highly relevant for the Australian retail industry as it grapples with similar challenges.

Social Commerce 288

Social Commerce Returns Consumer Shopping 288

Retail TouchPoints

JULY 23, 2024

Amazon and the Better Business Bureau (BBB) have jointly filed a lawsuit seeking to shut down ReviewServiceUSA.com, a site that allegedly attempted to sell fake positive reviews for Amazon product listing pages or BBB business profiles. The suit, filed in King County Superior Court, is the latest effort by Amazon to stem the tide of fake reviews. On its own, Amazon blocked more than 250 million suspected fake reviews on its ecommerce site in 2023.

Accounting 290

Accounting Consumer Customer Experience ATS 290

Inside Retail

JULY 23, 2024

Aesop will return to David Jones next month as part of the department store chain’s strategy to boost its luxury beauty offerings. Aesop’s full product range of skincare, body care, fragrance and home essentials will be available on David Jones’s website starting August. The brand will later launch at Chadstone Shopping Centre and Bourke Street Mall as part of the stores’ $15 million beauty hall redevelopment.

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Returns Department Stores Shopping ATS 278

Retail TouchPoints

JULY 23, 2024

Once the purview of science fiction, artificial intelligence (AI) has now permeated our everyday lives — from the home devices that recommend songs for our playlists, to the apps we use to monitor commuter traffic, to the chatbots that pop up to ask if we need any help. Unbeknownst to many consumers, AI has become a powerful force steering online searches — serving up search results that, ideally, match exactly what we’re looking for.

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Consumer Promotions Customer Experience Marketing 278

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Inside Retail

JULY 23, 2024

Fashion label Ixiah has decided to temporarily close the business, citing economic challenges. “This decision was not made lightly, as we have explored every possible avenue to continue our operations and serve our clients,” said the company. “However, despite our best efforts, we have determined that taking a temporary pause is the most prudent course of action given the current economic climate.” The sustainability-committed company said it hand-picked over 20,000 onlin

Fashion 278

Fashion Accessories 278

Retail TouchPoints

JULY 23, 2024

After more than four years of efforts to deprecate third-party cookies on its Chrome browser, Google has essentially given up the fight. In a July 22 blog , the VP of Google’s Privacy Sandbox Anthony Chavez acknowledged the pushback Google has received from publishers, brands and regulators as it sought to remove the online trackers. “In light of this, we are proposing an updated approach that elevates user choice,” Chavez wrote.

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Advertising Marketing Location Planning 294

Retail TouchPoints

JULY 23, 2024

Headwear brands Lids has introduced a refreshed rewards program that gives members more control over their membership experience. New benefits of the Lids Access Pass program include: An updated online portal that makes it easier for members to manage their account; Members can now tailor their experience by selecting their favorite teams, checking rewards balances and upgrading their membership with a simple click; and Premium members now earn double points, get a birthday gift and enjoy early

Accounting 264

Accounting Promotions Management ATS 264

Inside Retail

JULY 23, 2024

Last month, I attended eTail London, an e-commerce and omnichannel conference for European retailers. Hundreds of retailers descended on London for two days of insights and innovation ideas. Panellists discussed digital innovations ranging from leveraging new technologies and tailoring digital marketing solutions to optimising supply chains. The content was highly relevant for the Australian retail industry as it grapples with similar challenges.

Social Commerce 246

Social Commerce Returns Consumer Shopping 246

Retail TouchPoints

JULY 23, 2024

Best Buy has unveiled a sweeping set of changes to its brand identity and strategy that include new branding and a new holographic spokes “person,” as well as tech and store experience enhancements. “Our customers are at the heart of all we do, and the role they want us to play in their lives and with technology has evolved,” explained the retailer in a statement. “ They don’t always need us to be the expert anymore.

Marketing 264

Marketing Shopping Planning ATS 264

Inside Retail

JULY 23, 2024

LVMH sales growth slowed in the second quarter as Chinese shoppers reined in spending on high-end fashion at home, even as demand in Western markets slightly picked up. Sales at the world’s biggest luxury group and owner of labels Louis Vuitton, Tiffany & Co. and Hennessy, grew to 20.98 billion euros (US$22.8 billion), a 1 per cent rise on an organic basis, which strips out currency effects and acquisitions.

Fashion 246

Fashion Accounting Marketing Consumer 246

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Wire

JULY 23, 2024

Dunkin has announced its National Drive-Thru Day offerings, and they range from free doughnuts to free Padres tickets.

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Retail TouchPoints

JULY 23, 2024

Levi Strauss & Co. (LS&Co) has shared details of its progress in becoming a DTC-first business, a big part of which has been improving the retailer’s ecommerce experience. Levi’s first announced the pivot in 2022 , and since that time ecommerce has been growing at “a healthy pace,” according to a company blog post. Ecommerce sales were up 13% last year and are up 19% as of the second quarter of this year.

Consumer 263

Consumer Shopping ATS 263

Retail Wire

JULY 23, 2024

Chick-fil-A customers have discovered that there are "tropical" themed menu items available in only one restaurant nationwide, and they want to try them.

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Retail TouchPoints

JULY 23, 2024

In December 2023, Retail TouchPoints unveiled its latest Industry Trends & Predictions Report , a multi-media experience featuring insights from 15 of the industry’s top analysts, futurists and thought leaders. Now that we’re halfway through the year, we thought it would be an ideal time to revisit some of the report’s top predictions and conduct a status update of sorts, by asking: Have certain trends taken shape and influenced industry progress?

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Checkout Consumer Management Customer Experience 263

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Retail Wire

JULY 23, 2024

Krispy Kreme sold off its majority ownership of Insomnia Cookies.

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Inside Retail

JULY 23, 2024

The Warehouse Group has confirmed receipt of an unsolicited proposal from Adamantem Capital Management to acquire the company for NZ$1.50 to NZ$1.70 per share. The Warehouse Group founder Stephen Tindall, The Tindall Foundation, and trustees associated with Tindall support the proposal and will remain invested in the company through reinvesting a portion of their consideration in Adamantem Capital.

Management 147

Management ATS Supermarket 147

Retail Wire

JULY 23, 2024

Big Lots has announced plans to close additional stores due to financial challenges exacerbated by a tough economic environment, including high inflation impacting consumer spending.

Planning 173

Planning Consumer Discount Store 173

Inside Retail

JULY 23, 2024

Sports giant Puma has partnered with the Lower East Side creative outpost LAAMS to launch “Blank Canvas” Suede, a double-layered sneaker line inspired by DIY crafts. The collaboration aims to encourage creativity via a canvas top layer where owners can create unique designs. Once they are “ tired ” of the original look, owners can peel off their canvas artwork to reveal a green fuzzy suede layer.

ATS 130

ATS Accessories Fashion 130

Speaker: Igli Laci, Strategic Finance Leader

In today’s competitive market, pricing is more than just a number — it’s the cornerstone of profitability. The right pricing strategy ensures that you capture the true value of your offering, paving the way for sustainable growth and long-term success. Join Igli Laci, Strategic Finance Leader, in this exclusive session where he will explore how a well-crafted pricing approach balances customer perception with business objectives, creating a powerful tool for securing both competitive advantage a

Finance

Retail Wire

JULY 23, 2024

Kim Beom-su, the founder of Kakao Corp., has been arrested in South Korea for allegedly manipulating stock prices during Kakao's acquisition of a major K-pop agency, SM Entertainment.

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Inside Retail

JULY 23, 2024

The long-anticipated deal between Saks Fifth Avenue and Neiman Marcus could create the ultimate department store behemoth at a time when legacy players are facing increased competition from luxury e-commerce companies and a new generation of high-end brands blending premium products with immersive experiences. Earlier this month, Hudson’s Bay Company (HBC), the parent company of Saks Fifth Avenue, alongside minority investors Amazon and Salesforce, agreed to acquire Neiman Marcus and Bergd

Department Stores 130

Department Stores Specialty Retailers Wholesale Shopping 130

Retail Wire

JULY 23, 2024

Tesla chief Elon Musk announced in a social media post on Monday that the electric car company will have “genuinely useful humanoid robots in low production for Tesla internal use next year.

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Retail Focus

JULY 23, 2024

Roberto Cavalli launches an exclusive pop-up store at Selfridges in London, running from July 22 to August 18, featuring designs from the latest Roberto Cavalli by Fausto Puglisi Fall 2024 pre- collection. The pop-up showcases a powerful and versatile wardrobe designed for modern women. The selection offered at the Selfridges pop-up features a bold Spaghetti Western theme with Americana influences, including bandana prints mixed with various denim styles.

ATS 130

ATS Shopping Fashion 130

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Shopping

Retail Wire

JULY 23, 2024

Audio-streaming giant Spotify reported a record quarterly profit on Tuesday that came in a bit ahead of analyst expectations on a record number of paid subscribers.

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Retail Gazette

JULY 23, 2024

The full list of Carpetright stores being closed has been revealed, after Tapi Carpets confirmed it had snapped up a host of its rival’s stores yesterday (22 July). Tapi has acquired its competitor’s intellectual property, two warehouses and 54 of its stores, which it said would save 308 jobs and “expand [the business] into a number of areas we don’t currently serve”.

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Shopping Location Marketing ATS 122

Retail Wire

JULY 23, 2024

Today, The Coca-Cola Company reported its complete and detailed second-quarter 2024 financial results.

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Retail Gazette

JULY 23, 2024

Harrods has relaunched its luxury own-brand label as it celebrates its 175 year anniversary. The luxury department store’s first collection includes new stationery and accessories, which it said uses the Harrods logo and architectural features of the Knightsbridge store in its design. The new ranges, available online and in-store from this month, include shoulder bags, leather-bound notebooks, mugs, pens and water bottles, with a focus on holiday and gifting.

Department Stores 119

Department Stores Accessories Management ATS 119

Speaker: Shaunna Bruton, Danielle Wyllie, and Kailey Holmes

Say goodbye to one-size-fits-all retail, and say hello to experiences that keep your customers coming back for more! Customer loyalty isn’t just earned - it’s cultivated through meaningful engagement with the help of data. This webinar will take you behind the scenes of how top retailers turn customer data into personalized experiences that drive engagement and retention.

Shopping

Retail Wire

JULY 23, 2024

Burger King is trying to catch up to the other fast-food chains.

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Retail Dive

JULY 23, 2024

The closures represent about 13% of its store fleet and come amid a Bloomberg report that the home retailer is prepping to file for bankruptcy.

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Retail Gazette

JULY 23, 2024

Aldi is set to create 1,000 jobs in new stores across the UK between now and the end of the year. The UK’s fourth-largest supermarket said roles available will include managerial positions, caretakers and cleaners, as well as store apprentices. The discounter, which has over 1,020 stores and employs more than 45,000 people, plans to open an average of one new store a week between now and Christmas, with new stores in Plymouth, Leeds and London among the next to open in the coming weeks.

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Supermarket Planning Shopping ATS 109

Cisco Retail

JULY 23, 2024

Container 42, the smartest shipping container in the world, is a key example of how revolutionary #SmartTechnology is for the future! But what role does #Data, #AI, and #Cybersecurity play in this new digital landscape? Read this blog from our Cisco tech expert speaking at our upcoming event on August 1.

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Shipping ATS 110

Speaker: Hilary Akhaabi, PhD - Founder, Chief Financial & Operations Officer at Go Africa Global

In the fast-paced world of corporate finance, staying ahead of the curve is crucial for sustainable growth and profitability. This exclusive webinar with leading expert Hilary Akhaabi, PhD, will teach you practical ways to navigate complex financial landscapes and enhance your company's revenue management capabilities. Whether you're aiming to refine your financial strategies or seeking innovative solutions to drive performance, this new session is for you!

Management