Retail TouchPoints

JULY 23, 2024

After more than four years of efforts to deprecate third-party cookies on its Chrome browser, Google has essentially given up the fight. In a July 22 blog , the VP of Google’s Privacy Sandbox Anthony Chavez acknowledged the pushback Google has received from publishers, brands and regulators as it sought to remove the online trackers. “In light of this, we are proposing an updated approach that elevates user choice,” Chavez wrote.

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Retail Wire

JULY 23, 2024

Dunkin has announced its National Drive-Thru Day offerings, and they range from free doughnuts to free Padres tickets.

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Retail TouchPoints

JULY 23, 2024

Amazon and the Better Business Bureau (BBB) have jointly filed a lawsuit seeking to shut down ReviewServiceUSA.com, a site that allegedly attempted to sell fake positive reviews for Amazon product listing pages or BBB business profiles. The suit, filed in King County Superior Court, is the latest effort by Amazon to stem the tide of fake reviews. On its own, Amazon blocked more than 250 million suspected fake reviews on its ecommerce site in 2023.

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Retail Wire

JULY 23, 2024

Krispy Kreme sold off its majority ownership of Insomnia Cookies.

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Customer Experience

Retail TouchPoints

JULY 23, 2024

Not too long ago, if you wanted to get a package somewhere there were three primary choices — FedEx , UPS and USPS. But times have changed — both customers and merchants can now choose from a range of same-day delivery offerings in addition to traditional mail carriers. Not to mention that many retailers ( Amazon , Walmart , Target and American Eagle Outfitters , to name a few) have cut out the middle man and are handling the last mile themselves.

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Inside Retail

JULY 23, 2024

Last month, I attended eTail London, an e-commerce and omnichannel conference for European retailers. Hundreds of retailers descended on London for two days of insights and innovation ideas. Panellists discussed digital innovations ranging from leveraging new technologies and tailoring digital marketing solutions to optimising supply chains. The content was highly relevant for the Australian retail industry as it grapples with similar challenges.

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Social Commerce Returns Consumer Shopping 288

Inside Retail

JULY 23, 2024

Aesop will return to David Jones next month as part of the department store chain’s strategy to boost its luxury beauty offerings. Aesop’s full product range of skincare, body care, fragrance and home essentials will be available on David Jones’s website starting August. The brand will later launch at Chadstone Shopping Centre and Bourke Street Mall as part of the stores’ $15 million beauty hall redevelopment.

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Retail Wire

JULY 23, 2024

Following Google's bid to buy the tech company, Israeli cybersecurity firm Wiz rejected the monumental $23 billion acquisition offer from Google's parent company Alphabet.

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Inside Retail

JULY 23, 2024

Fashion label Ixiah has decided to temporarily close the business, citing economic challenges. “This decision was not made lightly, as we have explored every possible avenue to continue our operations and serve our clients,” said the company. “However, despite our best efforts, we have determined that taking a temporary pause is the most prudent course of action given the current economic climate.” The sustainability-committed company said it hand-picked over 20,000 onlin

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Retail TouchPoints

JULY 23, 2024

Headwear brands Lids has introduced a refreshed rewards program that gives members more control over their membership experience. New benefits of the Lids Access Pass program include: An updated online portal that makes it easier for members to manage their account; Members can now tailor their experience by selecting their favorite teams, checking rewards balances and upgrading their membership with a simple click; and Premium members now earn double points, get a birthday gift and enjoy early

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Inside Retail

JULY 23, 2024

Since Apple launched the Apple Vision Pro headset in Mainland China, Singapore, Hong Kong, and Japan at the end of June, retail brands have started exploring more ways to offer interactive retail experiences using augmented reality (AR) to capture tech-savvy customers. However, given the humble sales of Apple Vision Pro since it first became available in the US in February, the question is: is it the right time for retailers to invest further in this space?

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Fashion Shopping Retailing Pricing Returns 275

Retail TouchPoints

JULY 23, 2024

Best Buy has unveiled a sweeping set of changes to its brand identity and strategy that include new branding and a new holographic spokes “person,” as well as tech and store experience enhancements. “Our customers are at the heart of all we do, and the role they want us to play in their lives and with technology has evolved,” explained the retailer in a statement. “ They don’t always need us to be the expert anymore.

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Marketing Shopping Planning ATS 264

Retail Wire

JULY 23, 2024

Chick-fil-A customers have discovered that there are "tropical" themed menu items available in only one restaurant nationwide, and they want to try them.

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Retail TouchPoints

JULY 23, 2024

Levi Strauss & Co. (LS&Co) has shared details of its progress in becoming a DTC-first business, a big part of which has been improving the retailer’s ecommerce experience. Levi’s first announced the pivot in 2022 , and since that time ecommerce has been growing at “a healthy pace,” according to a company blog post. Ecommerce sales were up 13% last year and are up 19% as of the second quarter of this year.

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Consumer Shopping ATS 263

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Customer Experience

Inside Retail

JULY 23, 2024

Last month, I attended eTail London, an e-commerce and omnichannel conference for European retailers. Hundreds of retailers descended on London for two days of insights and innovation ideas. Panellists discussed digital innovations ranging from leveraging new technologies and tailoring digital marketing solutions to optimising supply chains. The content was highly relevant for the Australian retail industry as it grapples with similar challenges.

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Social Commerce Returns Consumer Shopping 246

Retail TouchPoints

JULY 23, 2024

In December 2023, Retail TouchPoints unveiled its latest Industry Trends & Predictions Report , a multi-media experience featuring insights from 15 of the industry’s top analysts, futurists and thought leaders. Now that we’re halfway through the year, we thought it would be an ideal time to revisit some of the report’s top predictions and conduct a status update of sorts, by asking: Have certain trends taken shape and influenced industry progress?

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Inside Retail

JULY 23, 2024

LVMH sales growth slowed in the second quarter as Chinese shoppers reined in spending on high-end fashion at home, even as demand in Western markets slightly picked up. Sales at the world’s biggest luxury group and owner of labels Louis Vuitton, Tiffany & Co. and Hennessy, grew to 20.98 billion euros (US$22.8 billion), a 1 per cent rise on an organic basis, which strips out currency effects and acquisitions.

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Retail Wire

JULY 23, 2024

Big Lots has announced plans to close additional stores due to financial challenges exacerbated by a tough economic environment, including high inflation impacting consumer spending.

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Planning Consumer Discount Store 173

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Marketing

Inside Retail

JULY 23, 2024

Louis Vuitton has tapped K-pop celebrity Lisa Manobal as its newest house ambassador. The luxury fashion house says Lisa was chosen for her “fearless authenticity” and “bold sartorial choices,” which were recently reflected in LV’s Fashion Week 2024 show in Paris. Born in Thailand, Lisa has been a member of the Korean girl group Blackpink since 2016.

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Fashion Location Marketing 147

Retail Wire

JULY 23, 2024

Today, The Coca-Cola Company reported its complete and detailed second-quarter 2024 financial results.

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Inside Retail

JULY 23, 2024

Australia’s retail media industry – forecast by Morgan Stanley to be worth $2.8 billion by 2027 – might have been lagging behind that of North America or Europe prior to Covid. But as more retailers adopt platforms and more brands divert marketing budgets to the fast-growing channel, the future has never looked better. Rob Odd, Regional CEO – Asia, Pacific and Japan with global advertising and marketing technology company Epsilon, says the maturity of retail media in the US plays into the hands

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Advertising Customer Experience Marketing Checkout 147

Retail Wire

JULY 23, 2024

Burger King is trying to catch up to the other fast-food chains.

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Inside Retail

JULY 23, 2024

The Warehouse Group has confirmed receipt of an unsolicited proposal from Adamantem Capital Management to acquire the company for NZ$1.50 to NZ$1.70 per share. The Warehouse Group founder Stephen Tindall, The Tindall Foundation, and trustees associated with Tindall support the proposal and will remain invested in the company through reinvesting a portion of their consideration in Adamantem Capital.

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Retail Wire

JULY 23, 2024

Kim Beom-su, the founder of Kakao Corp., has been arrested in South Korea for allegedly manipulating stock prices during Kakao's acquisition of a major K-pop agency, SM Entertainment.

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Inside Retail

JULY 23, 2024

Sports giant Puma has partnered with the Lower East Side creative outpost LAAMS to launch “Blank Canvas” Suede, a double-layered sneaker line inspired by DIY crafts. The collaboration aims to encourage creativity via a canvas top layer where owners can create unique designs. Once they are “ tired ” of the original look, owners can peel off their canvas artwork to reveal a green fuzzy suede layer.

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ATS Accessories Fashion 130

Retail Wire

JULY 23, 2024

Audio-streaming giant Spotify reported a record quarterly profit on Tuesday that came in a bit ahead of analyst expectations on a record number of paid subscribers.

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Your website can be more than just a digital presence—it can be a thriving profit center. Discover proven strategies to monetize your website, whether you sell physical products, digital downloads, or services. Learn the importance of user-friendly design, high-quality content, and tailored marketing to meet audience needs and boost engagement. Explore options like e-commerce, affiliate marketing, and subscriptions, and use analytics to optimize for success.

Marketing

Inside Retail

JULY 23, 2024

The long-anticipated deal between Saks Fifth Avenue and Neiman Marcus could create the ultimate department store behemoth at a time when legacy players are facing increased competition from luxury e-commerce companies and a new generation of high-end brands blending premium products with immersive experiences. Earlier this month, Hudson’s Bay Company (HBC), the parent company of Saks Fifth Avenue, alongside minority investors Amazon and Salesforce, agreed to acquire Neiman Marcus and Bergd

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Department Stores Specialty Retailers Wholesale Shopping 130

Retail Wire

JULY 23, 2024

Tesla chief Elon Musk announced in a social media post on Monday that the electric car company will have “genuinely useful humanoid robots in low production for Tesla internal use next year.

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Retail Focus

JULY 23, 2024

Roberto Cavalli launches an exclusive pop-up store at Selfridges in London, running from July 22 to August 18, featuring designs from the latest Roberto Cavalli by Fausto Puglisi Fall 2024 pre- collection. The pop-up showcases a powerful and versatile wardrobe designed for modern women. The selection offered at the Selfridges pop-up features a bold Spaghetti Western theme with Americana influences, including bandana prints mixed with various denim styles.

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ATS Shopping Fashion 130

Retail Dive

JULY 23, 2024

The closures represent about 13% of its store fleet and come amid a Bloomberg report that the home retailer is prepping to file for bankruptcy.

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