Tue.Jul 23, 2024

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Google’s Anti-Cookie Effort Crumbles; Privacy Efforts in Flux

Retail TouchPoints

After more than four years of efforts to deprecate third-party cookies on its Chrome browser, Google has essentially given up the fight. In a July 22 blog , the VP of Google’s Privacy Sandbox Anthony Chavez acknowledged the pushback Google has received from publishers, brands and regulators as it sought to remove the online trackers. “In light of this, we are proposing an updated approach that elevates user choice,” Chavez wrote.

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Dunkin’ National Drive-Thru Day Offerings Are Here

Retail Wire

Dunkin has announced its National Drive-Thru Day offerings, and they range from free doughnuts to free Padres tickets.

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Amazon Teams with Better Business Bureau to Sue Fake Review Site

Retail TouchPoints

Amazon and the Better Business Bureau (BBB) have jointly filed a lawsuit seeking to shut down ReviewServiceUSA.com, a site that allegedly attempted to sell fake positive reviews for Amazon product listing pages or BBB business profiles. The suit, filed in King County Superior Court, is the latest effort by Amazon to stem the tide of fake reviews. On its own, Amazon blocked more than 250 million suspected fake reviews on its ecommerce site in 2023.

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Krispy Kreme Sold Its Majority Ownership of Insomnia Cookies. Here’s Why

Retail Wire

Krispy Kreme sold off its majority ownership of Insomnia Cookies.

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5 Tips for a Winning Category Management Strategy in 2025

Category Management is a cornerstone of a successful retail strategy. While it promotes collaboration between manufacturers and retailers to optimize category performance, challenges persist in its effective implementation due to hurdles in communication and collaboration across teams and partners, and more. In this guide, we outline five essential strategies for success in 2025 that will touch on all the essential pieces of a successful strategy and implementation.

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How FedEx Leverages its Data and Expertise to Help Merchants Win Post-Purchase

Retail TouchPoints

Not too long ago, if you wanted to get a package somewhere there were three primary choices — FedEx , UPS and USPS. But times have changed — both customers and merchants can now choose from a range of same-day delivery offerings in addition to traditional mail carriers. Not to mention that many retailers ( Amazon , Walmart , Target and American Eagle Outfitters , to name a few) have cut out the middle man and are handling the last mile themselves.

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Digital trends, AI, TikTok: Here’s what Aussie retailers can learn from Europe

Inside Retail

Last month, I attended eTail London, an e-commerce and omnichannel conference for European retailers. Hundreds of retailers descended on London for two days of insights and innovation ideas. Panellists discussed digital innovations ranging from leveraging new technologies and tailoring digital marketing solutions to optimising supply chains. The content was highly relevant for the Australian retail industry as it grapples with similar challenges.

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Brands embraced AR after Apple Vision Pro debuted in China. Here’s what to know

Inside Retail

Since Apple launched the Apple Vision Pro headset in Mainland China, Singapore, Hong Kong, and Japan at the end of June, retail brands have started exploring more ways to offer interactive retail experiences using augmented reality (AR) to capture tech-savvy customers. However, given the humble sales of Apple Vision Pro since it first became available in the US in February, the question is: is it the right time for retailers to invest further in this space?

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Wiz Rejects Historic Bid From Google

Retail Wire

Following Google's bid to buy the tech company, Israeli cybersecurity firm Wiz rejected the monumental $23 billion acquisition offer from Google's parent company Alphabet.

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Aesop’s comeback: Beauty brand to return to David Jones stores

Inside Retail

Aesop will return to David Jones next month as part of the department store chain’s strategy to boost its luxury beauty offerings. Aesop’s full product range of skincare, body care, fragrance and home essentials will be available on David Jones’s website starting August. The brand will later launch at Chadstone Shopping Centre and Bourke Street Mall as part of the stores’ $15 million beauty hall redevelopment.

Returns 278
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Top 2024 Trends & Predictions Check-In

Retail TouchPoints

In December 2023, Retail TouchPoints unveiled its latest Industry Trends & Predictions Report , a multi-media experience featuring insights from 15 of the industry’s top analysts, futurists and thought leaders. Now that we’re halfway through the year, we thought it would be an ideal time to revisit some of the report’s top predictions and conduct a status update of sorts, by asking: Have certain trends taken shape and influenced industry progress?

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What Your Financial Statements Are Telling You—And How to Listen!

Speaker: David Worrell, CFO, Author & Speaker

Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.

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Ixiah suspends operations amid economic challenges

Inside Retail

Fashion label Ixiah has decided to temporarily close the business, citing economic challenges. “This decision was not made lightly, as we have explored every possible avenue to continue our operations and serve our clients,” said the company. “However, despite our best efforts, we have determined that taking a temporary pause is the most prudent course of action given the current economic climate.” The sustainability-committed company said it hand-picked over 20,000 onlin

Fashion 278
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Lids Revamps Loyalty Program to Give Members More Control, Personalization

Retail TouchPoints

Headwear brands Lids has introduced a refreshed rewards program that gives members more control over their membership experience. New benefits of the Lids Access Pass program include: An updated online portal that makes it easier for members to manage their account; Members can now tailor their experience by selecting their favorite teams, checking rewards balances and upgrading their membership with a simple click; and Premium members now earn double points, get a birthday gift and enjoy early

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Chick-fil-A Fans Demand Nationwide ‘Tropical’ Menu Items

Retail Wire

Chick-fil-A customers have discovered that there are "tropical" themed menu items available in only one restaurant nationwide, and they want to try them.

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Best Buy Shifts Focus from Offering Expertise to Aiding Discovery

Retail TouchPoints

Best Buy has unveiled a sweeping set of changes to its brand identity and strategy that include new branding and a new holographic spokes “person,” as well as tech and store experience enhancements. “Our customers are at the heart of all we do, and the role they want us to play in their lives and with technology has evolved,” explained the retailer in a statement. “ They don’t always need us to be the expert anymore.

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Digital trends, AI, TikTok: Here’s what Aussie retailers can learn from Europe

Inside Retail

Last month, I attended eTail London, an e-commerce and omnichannel conference for European retailers. Hundreds of retailers descended on London for two days of insights and innovation ideas. Panellists discussed digital innovations ranging from leveraging new technologies and tailoring digital marketing solutions to optimising supply chains. The content was highly relevant for the Australian retail industry as it grapples with similar challenges.

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Levi’s Ecommerce Revamp Already Driving Improvements as Brand Moves Toward Becoming DTC-First

Retail TouchPoints

Levi Strauss & Co. (LS&Co) has shared details of its progress in becoming a DTC-first business, a big part of which has been improving the retailer’s ecommerce experience. Levi’s first announced the pivot in 2022 , and since that time ecommerce has been growing at “a healthy pace,” according to a company blog post. Ecommerce sales were up 13% last year and are up 19% as of the second quarter of this year.

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China slowdown dents LVMH sales

Inside Retail

LVMH sales growth slowed in the second quarter as Chinese shoppers reined in spending on high-end fashion at home, even as demand in Western markets slightly picked up. Sales at the world’s biggest luxury group and owner of labels Louis Vuitton, Tiffany & Co. and Hennessy, grew to 20.98 billion euros (US$22.8 billion), a 1 per cent rise on an organic basis, which strips out currency effects and acquisitions.

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List of Big Lots Store Closures Expands

Retail Wire

Big Lots has announced plans to close additional stores due to financial challenges exacerbated by a tough economic environment, including high inflation impacting consumer spending.

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SEO vs. PPC: Which Strategy Is Best for Your Business?

When it comes to driving traffic and growing your online presence, businesses often ask: SEO or PPC—what’s the better choice? This guide breaks down the key differences between search engine optimization (SEO) and pay-per-click (PPC) advertising, highlighting their pros, cons, and best use cases. Whether you’re looking for long-term organic growth or immediate visibility through paid ads, we’ll help you determine which strategy—or combination of both—is right for your business.

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Black Pink’s Lisa tapped as newest house ambassador for Louis Vuitton

Inside Retail

Louis Vuitton has tapped K-pop celebrity Lisa Manobal as its newest house ambassador. The luxury fashion house says Lisa was chosen for her “fearless authenticity” and “bold sartorial choices,” which were recently reflected in LV’s Fashion Week 2024 show in Paris. Born in Thailand, Lisa has been a member of the Korean girl group Blackpink since 2016.

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Coca-Cola Releases Full Second-Quarter Financial Reports

Retail Wire

Today, The Coca-Cola Company reported its complete and detailed second-quarter 2024 financial results.

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Retail media’s new era: personalised content and precision reporting

Inside Retail

Australia’s retail media industry – forecast by Morgan Stanley to be worth $2.8 billion by 2027 – might have been lagging behind that of North America or Europe prior to Covid. But as more retailers adopt platforms and more brands divert marketing budgets to the fast-growing channel, the future has never looked better. Rob Odd, Regional CEO – Asia, Pacific and Japan with global advertising and marketing technology company Epsilon, says the maturity of retail media in the US plays into the hands

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Burger King Revamps Whopper in Latest McDonald’s Competition Bid

Retail Wire

Burger King is trying to catch up to the other fast-food chains.

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The GTM Intelligence Era: ZoomInfo 2025 Customer Impact Report

ZoomInfo customers aren’t just selling — they’re winning. Revenue teams using our Go-To-Market Intelligence platform grew pipeline by 32%, increased deal sizes by 40%, and booked 55% more meetings. Download this report to see what 11,000+ customers say about our Go-To-Market Intelligence platform and how it impacts their bottom line. The data speaks for itself!

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The Warehouse Group receives acquisition offer from Adamantem Capital

Inside Retail

The Warehouse Group has confirmed receipt of an unsolicited proposal from Adamantem Capital Management to acquire the company for NZ$1.50 to NZ$1.70 per share. The Warehouse Group founder Stephen Tindall, The Tindall Foundation, and trustees associated with Tindall support the proposal and will remain invested in the company through reinvesting a portion of their consideration in Adamantem Capital.

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South Korean Kakao Founder Accused of Manipulating K-Pop Agency Stock

Retail Wire

Kim Beom-su, the founder of Kakao Corp., has been arrested in South Korea for allegedly manipulating stock prices during Kakao's acquisition of a major K-pop agency, SM Entertainment.

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Puma x LAAMS sparks creativity with the new ‘Blank Canvas’ suede sneaker

Inside Retail

Sports giant Puma has partnered with the Lower East Side creative outpost LAAMS to launch “Blank Canvas” Suede, a double-layered sneaker line inspired by DIY crafts. The collaboration aims to encourage creativity via a canvas top layer where owners can create unique designs. Once they are “ tired ” of the original look, owners can peel off their canvas artwork to reveal a green fuzzy suede layer.

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Spotify Reports Record Profit, Premium Subscriber Growth

Retail Wire

Audio-streaming giant Spotify reported a record quarterly profit on Tuesday that came in a bit ahead of analyst expectations on a record number of paid subscribers.

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Create SEO-Friendly Content to Boost Traffic & Engagement

Creating SEO-friendly content is key to improving your website’s visibility and attracting more visitors. This guide walks you through best practices for writing optimized content, including keyword placement, proper formatting, and engaging writing techniques. Whether you’re crafting blog posts, landing pages, or product descriptions, these proven SEO strategies will help your content rank higher and keep readers engaged.

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Will Saks Global create the ultimate department store behemoth?

Inside Retail

The long-anticipated deal between Saks Fifth Avenue and Neiman Marcus could create the ultimate department store behemoth at a time when legacy players are facing increased competition from luxury e-commerce companies and a new generation of high-end brands blending premium products with immersive experiences. Earlier this month, Hudson’s Bay Company (HBC), the parent company of Saks Fifth Avenue, alongside minority investors Amazon and Salesforce, agreed to acquire Neiman Marcus and Bergd

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Elon Musk: Tesla Will Use Humanoid Robots Starting Next Year

Retail Wire

Tesla chief Elon Musk announced in a social media post on Monday that the electric car company will have “genuinely useful humanoid robots in low production for Tesla internal use next year.

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Roberto Cavalli Unveils Exclusive Pop-Up at Selfridges, London

Retail Focus

Roberto Cavalli launches an exclusive pop-up store at Selfridges in London, running from July 22 to August 18, featuring designs from the latest Roberto Cavalli by Fausto Puglisi Fall 2024 pre- collection. The pop-up showcases a powerful and versatile wardrobe designed for modern women. The selection offered at the Selfridges pop-up features a bold Spaghetti Western theme with Americana influences, including bandana prints mixed with various denim styles.

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Conn’s to close over 70 stores amid bankruptcy speculation

Retail Dive

The closures represent about 13% of its store fleet and come amid a Bloomberg report that the home retailer is prepping to file for bankruptcy.

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AI for Commerce: Foundations, Aspirations, and Hype

AI is rapidly transforming digital commerce, but how do you separate real opportunities from hype? Moderated by Orium, AI for Commerce: Foundations, Aspirations, and Hype , experts from Bloomreach , commercetools , Contentstack , and Fluent Commerce explores where AI is already delivering results and where its potential is still unfolding. This masterclass dives into proven AI applications, emerging innovations , and the gaps between promise and reality in commerce.