Inside Retail

DECEMBER 10, 2023

Relevant, helpful communication with customers post-purchase can turn brand followers into raving fans. Effective communication in this stage of the customer journey can be a key tactic in building long-term customer loyalty which in turn contributes to sustained revenue growth and an increased Customer Lifetime Value (CLV). From the moment a purchase is confirmed to when it arrives at the customer’s doorstep, Klaviyo ’s intelligent marketing automation tools track progress and inform cust

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Shipping Accounting Marketing Promotions 290

Retail Gazette

DECEMBER 10, 2023

John Lewis non-executive director Nicky Dulieu has stepped down from her post seven months after joining the Partnership. The former Hobbs boss is said to be leaving the role after finding it “wasn’t compatible with her existing time commitments”, a spokesperson for the retailer said. Subscribe to Retail Gazette for free Sign up here to g et the latest news straight into your inbox each morning Dulieu, who also sits of the board of WHSmith, was appointed to the partnership&

Department Stores 108

Department Stores 108

Inside Retail

DECEMBER 10, 2023

Green Cup has opened its seventh store in Hawksburn Village as part of its Australian expansion plans. Located in the heart of Hawksburn Village, Malvern Road, Prahran, the location has an interior design collaboration with luxury design firm Hecker Guthrie. It combines luxurious features with raw materials such as wood, steel, concrete, and fibreglass to create a modern and sophisticated atmosphere.

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Location Planning 278

Retail Gazette

DECEMBER 10, 2023

Asda is facing walkouts from some of its lorry drivers over Christmas in a dispute over pay. Around 80 lorry drivers at the supermarket’s Rochdale operations hub are planning to take industrial action over the festive period, The Telegraph reported. Union chiefs at Unite said the strike action, which is set to take place during several dates in December and on January 2, could lead to shortages of chilled foods on Asda’s shelves.

Supermarket 105

Supermarket Planning ATS 105

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Customer Experience

Inside Retail

DECEMBER 10, 2023

JB Hi-Fi is being sued for allegedly selling “worthless” extended warranties to customers for more than a decade, in a class action filed by plaintiff law firm Maurice Blackburn Lawyers The warranties – named Extended Care Plans or Extra Care Plans – were offered to customers when they purchased consumer electronics, home appliances and home entertainment products.

Consumer 264

Consumer Planning ATS 264

Re-Tales

DECEMBER 10, 2023

Shoplifting has become a major problem for retail stores. Where I work, they are installing more and more security cases that force the customer to find an associate to unlock the product for them and since there’s less and less associates, a lot of customers are choosing to go elsewhere or shop online. It’s always been understood you need to lock up expensive OTC items like Prilosec, but now we’re at the point where they’re locking up deodorant!

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Kiosk Shopping ATS Retail Trends 98

I Vend

DECEMBER 10, 2023

Successful retail requires operational efficiency – the more streamlined the business processes the greater the potential for reduced costs and increased business growth. So retailers are looking for ways to optimize retail operations, across every process – and retail technology is a powerful enabler. All retail processes iVend has solutions for streamlining all retail processes.

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Shrinkage Inventory Management Store Layout Checkout 94

Inside Retail

DECEMBER 10, 2023

Real estate investment group Dexus has named Ross Du Vernet as CEO, effective March 2024, succeeding Darren Steinberg. Du Vernet, who has served as the chief investment officer, will also take the role of executive director in Dexus. “It is a privilege to be appointed to the role of CEO. Dexus is at an exciting stage in its evolution, with strong foundations and a unique set of capabilities in the platform,” Du Vernet said.

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ATS 130

Hyken

DECEMBER 10, 2023

Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 10 Questions Every Business Leader Should Ask About Customer Retention by Samuel Wilson (Forbes) Many of you can probably recall an experience of sitting in a big conference room with the quarterly review slides and questioning why growth isn’t higher.

Customer Retention 58

Customer Retention Customer Experience Advertising Promotions 58

Inside Retail

DECEMBER 10, 2023

Supercheap Auto, Repco, and Innovative Mechatronics Group (IMG) each paid penalties for allegedly failing to comply with warning requirements for button battery-powered products. IMG paid $59,640 in penalties after the Australian Competition and Consumer Commission (ACCC) issued the company four infringement notices for allegedly not including safety warning labels about button battery hazards in four branded replacement car key remotes it supplied to Repco and Supercheap Auto.

Consumer 130

Consumer 130

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RIS News

DECEMBER 10, 2023

Pop-up adidas stores have arrived on Roblox, kicking off the brand’s Roblox debut by carrying officially licensed digital clothing and bespoke outfits for the platform (UGC).

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Inside Retail

DECEMBER 10, 2023

You know the old saying, you can have it good, fast or cheap, but you can only pick two? It’s known as the Iron Triangle. And, once upon a time, it applied to many things in life including retail purchases. The historic trade-off – the more convenient, the less price competitive – might be still true in categories where shelf life is an issue, like fresh food.

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Consumer Advertising Shopping Returns 130

Fashion Retail

DECEMBER 10, 2023

This feedback stems from a compelling conversation RBC Capital Markets engaged with Ian McGarrigle, Chairman of the World Retail Congress, discussing the prospective outlook for retailers in 2024. Read more insights from our collaboration with RBC here.

Marketing 52

Marketing 52

Inside Retail

DECEMBER 10, 2023

As sportswear rivals jockey for position ahead of next year’s Paris Olympics, Adidas is aiming to stamp its brand on smaller events such as breaking, climbing, skateboarding and BMX. After a high-profile fallout with Ye , the artist previously known as Kanye West, ended its highly profitable Yeezy shoe line, Adidas CEO Bjorn Gulden is seeking to reboot its image.

Marketing 130

Marketing Planning ATS Management 130

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Customer Experience

Inside Retail

DECEMBER 10, 2023

Department store chain Macy’s has received an $8.8 billion acquisition offer from an investor group composed of real estate-focused investing firm Arkhouse Management and global asset manager Brigade Capital, according to the Wall Street Journal. The investor group offered to acquire Macy’s shares they do not own for $32 a share, the Wall Street Journal reported on Sunday.

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Department Stores Management 130