This site uses cookies to improve your experience. To help us insure we adhere to various privacy regulations, please select your country/region of residence. If you do not select a country, we will assume you are from the United States. Select your Cookie Settings or view our Privacy Policy and Terms of Use.
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Used for the proper function of the website
Used for monitoring website traffic and interactions
Cookie Settings
Cookies and similar technologies are used on this website for proper function of the website, for tracking performance analytics and for marketing purposes. We and some of our third-party providers may use cookie data for various purposes. Please review the cookie settings below and choose your preference.
Strictly Necessary: Used for the proper function of the website
Performance/Analytics: Used for monitoring website traffic and interactions
Relevant, helpful communication with customers post-purchase can turn brand followers into raving fans. Effective communication in this stage of the customer journey can be a key tactic in building long-term customer loyalty which in turn contributes to sustained revenue growth and an increased Customer Lifetime Value (CLV). From the moment a purchase is confirmed to when it arrives at the customer’s doorstep, Klaviyo ’s intelligent marketing automation tools track progress and inform cust
John Lewis non-executive director Nicky Dulieu has stepped down from her post seven months after joining the Partnership. The former Hobbs boss is said to be leaving the role after finding it “wasn’t compatible with her existing time commitments”, a spokesperson for the retailer said. Subscribe to Retail Gazette for free Sign up here to g et the latest news straight into your inbox each morning Dulieu, who also sits of the board of WHSmith, was appointed to the partnership&
Green Cup has opened its seventh store in Hawksburn Village as part of its Australian expansion plans. Located in the heart of Hawksburn Village, Malvern Road, Prahran, the location has an interior design collaboration with luxury design firm Hecker Guthrie. It combines luxurious features with raw materials such as wood, steel, concrete, and fibreglass to create a modern and sophisticated atmosphere.
Asda is facing walkouts from some of its lorry drivers over Christmas in a dispute over pay. Around 80 lorry drivers at the supermarket’s Rochdale operations hub are planning to take industrial action over the festive period, The Telegraph reported. Union chiefs at Unite said the strike action, which is set to take place during several dates in December and on January 2, could lead to shortages of chilled foods on Asda’s shelves.
Speaker: Matt Sunshine, CEO at The Center for Sales Strategy
AI isn’t replacing salespeople—it’s empowering them. The most forward-thinking sales organizations are using AI to enhance human performance rather than eliminate it. From coaching and messaging to prospecting and pipeline accountability, artificial intelligence is giving managers and SDRs the new tools they need to work smarter, sell better, and close more.
JB Hi-Fi is being sued for allegedly selling “worthless” extended warranties to customers for more than a decade, in a class action filed by plaintiff law firm Maurice Blackburn Lawyers The warranties – named Extended Care Plans or Extra Care Plans – were offered to customers when they purchased consumer electronics, home appliances and home entertainment products.
Shoplifting has become a major problem for retail stores. Where I work, they are installing more and more security cases that force the customer to find an associate to unlock the product for them and since there’s less and less associates, a lot of customers are choosing to go elsewhere or shop online. It’s always been understood you need to lock up expensive OTC items like Prilosec, but now we’re at the point where they’re locking up deodorant!
“I like to say that everybody’s got a Levi’s story. Everybody.” Chip Bergh is sitting at the head of a small table in a sunny corner of his seventh-floor office at Levi’s Plaza, the corporate headquarters of Levi Strauss & Co, in San Francisco. A model of Levi’s Stadium, the home of the San Francisco 49ers, which Levi’s acquired the naming rights to in 2013, and where Taylor Swift and Beyoncé recently performed on their respective blockbuster tours, rests on a nearby ledge.
“I like to say that everybody’s got a Levi’s story. Everybody.” Chip Bergh is sitting at the head of a small table in a sunny corner of his seventh-floor office at Levi’s Plaza, the corporate headquarters of Levi Strauss & Co, in San Francisco. A model of Levi’s Stadium, the home of the San Francisco 49ers, which Levi’s acquired the naming rights to in 2013, and where Taylor Swift and Beyoncé recently performed on their respective blockbuster tours, rests on a nearby ledge.
Successful retail requires operational efficiency – the more streamlined the business processes the greater the potential for reduced costs and increased business growth. So retailers are looking for ways to optimize retail operations, across every process – and retail technology is a powerful enabler. All retail processes iVend has solutions for streamlining all retail processes.
Real estate investment group Dexus has named Ross Du Vernet as CEO, effective March 2024, succeeding Darren Steinberg. Du Vernet, who has served as the chief investment officer, will also take the role of executive director in Dexus. “It is a privilege to be appointed to the role of CEO. Dexus is at an exciting stage in its evolution, with strong foundations and a unique set of capabilities in the platform,” Du Vernet said.
Each week, I read many customer service and customer experience articles from various resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. 10 Questions Every Business Leader Should Ask About Customer Retention by Samuel Wilson (Forbes) Many of you can probably recall an experience of sitting in a big conference room with the quarterly review slides and questioning why growth isn’t higher.
You know the old saying, you can have it good, fast or cheap, but you can only pick two? It’s known as the Iron Triangle. And, once upon a time, it applied to many things in life including retail purchases. The historic trade-off – the more convenient, the less price competitive – might be still true in categories where shelf life is an issue, like fresh food.
The rapid rise of AI-powered displays, touchless technology, and sensory marketing is reshaping the future of in-store engagement. Yet for many retail executives, the real challenge is not identifying new tools - it is knowing which signals to trust, which inputs to prioritize, and how to architect decisions that elevate in-store leadership rather than dilute it.
Pop-up adidas stores have arrived on Roblox, kicking off the brand’s Roblox debut by carrying officially licensed digital clothing and bespoke outfits for the platform (UGC).
As sportswear rivals jockey for position ahead of next year’s Paris Olympics, Adidas is aiming to stamp its brand on smaller events such as breaking, climbing, skateboarding and BMX. After a high-profile fallout with Ye , the artist previously known as Kanye West, ended its highly profitable Yeezy shoe line, Adidas CEO Bjorn Gulden is seeking to reboot its image.
This feedback stems from a compelling conversation RBC Capital Markets engaged with Ian McGarrigle, Chairman of the World Retail Congress, discussing the prospective outlook for retailers in 2024. Read more insights from our collaboration with RBC here.
Department store chain Macy’s has received an $8.8 billion acquisition offer from an investor group composed of real estate-focused investing firm Arkhouse Management and global asset manager Brigade Capital, according to the Wall Street Journal. The investor group offered to acquire Macy’s shares they do not own for $32 a share, the Wall Street Journal reported on Sunday.
When culture isn’t consistently lived out across the organization, engagement suffers—and it often starts with a disconnect at the top. In this session, Beth Sunshine, SVP of Up Your Culture at The Center for Sales Strategy, will reveal how HR and executive leaders can close the gap between vision and execution by equipping frontline and mid-level managers to become culture carriers.
Supercheap Auto, Repco, and Innovative Mechatronics Group (IMG) each paid penalties for allegedly failing to comply with warning requirements for button battery-powered products. IMG paid $59,640 in penalties after the Australian Competition and Consumer Commission (ACCC) issued the company four infringement notices for allegedly not including safety warning labels about button battery hazards in four branded replacement car key remotes it supplied to Repco and Supercheap Auto.
We organize all of the trending information in your field so you don't have to. Join 40,000+ users and stay up to date on the latest articles your peers are reading.
You know about us, now we want to get to know you!
Let's personalize your content
Let's get even more personalized
We recognize your account from another site in our network, please click 'Send Email' below to continue with verifying your account and setting a password.
290 
Let's personalize your content