Retail TouchPoints

NOVEMBER 5, 2024

Picture this: You’re about to buy something online, but the site doesn’t remember who you are, so you go buy your item elsewhere, or just not at all. What might sound like an unlikely scenario happens all the time – a FIDO Alliance study found that U.S. consumers abandon a purchase and stop accessing an online service because they can’t remember their passwords 4.76 times per day on average.

Payment Services 298

Payment Services Customer Retention Accounting Checkout 298

Inside Retail

NOVEMBER 5, 2024

The Australian Competition and Consumer Commission (ACCC) will live stream its upcoming public hearings for the supermarkets enquiry, scheduled from November 7 to 22. In January, the inquiry was initiated in response to a directive from the Australian Government due to concerns about supermarket pricing practices, including the potential use of false or misleading “was/now” pricing and “special” promotions.

Supermarket 264

Supermarket Wholesale Retailing Pricing Promotions 264

Retail TouchPoints

NOVEMBER 5, 2024

Image courtesy Ikea UK Ikea has opened the doors of its first standalone restaurant, on King Street in the UK’s Hammersmith district of West London. The restaurant is located next door to the retailer’s newly upgraded Hammersmith city store , which is part of the chain’s larger efforts to create a more accessible shopping experience by opening smaller-format “City Stores” that are located closer to where customers live, work and shop.

Location 279

Location Planning Shopping Management 279

Inside Retail

NOVEMBER 5, 2024

Sushi Sushi is set to open 35 stores in New Zealand over the next 10 years after signing a deal with a new master franchisee. Stanley Greene, the first Kiwi to sign a master franchise agreement with Sushi Sushi, will take over the existing Sushi Sushi Botany store and is keen to expand the network in the next decade. “I’m currently looking for franchisee partners that display a deep understanding of their local market along with a proven track record in the restaurant or retail indus

Marketing 264

Marketing ATS 264

Advertisement

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

Customer Experience

Retail TouchPoints

NOVEMBER 5, 2024

The in-store grocery shopping experience has held on to its appeal, even as supermarket retailers have realized that they also need to offer customers simple, yet personalized, digital commerce options. Additionally, several retailers are bucking the conventional wisdom of supermarkets seeking the widest possible customer base and instead are creating stores designed to appeal to specific ethnic or national groups via merchandise choices and even stores’ design.

Supermarket 275

Supermarket Shopping Consumer Merchant Services 275

Retail Wire

NOVEMBER 5, 2024

Target's holiday shopping experience this holiday season will feature a mix of immersive in-store displays and digital features aimed at enhancing every visit.

Shopping 264

Shopping ATS 264

Retail Wire

NOVEMBER 5, 2024

Legendary department store Bloomingdale's has announced a holiday partnership with Universal Pictures' "Wicked.

Department Stores 246

Department Stores Shopping 246

Retail TouchPoints

NOVEMBER 5, 2024

Amazon continues to expand its grocery delivery services through a new partnership with California chain FoodMaxx , expansions of its partnerships with Save Mart and Lucky Supermarkets , and a new deal with startup Jüsto in Mexico to make grocery delivery available in that country. Amazon Adds Grocery Delivery South of the Border Amazon customers in Mexico will soon be able to purchase everything from fresh produce to meat and fish online through a new partnership with grocery delivery platform

Specialty Retailers 271

Specialty Retailers Supermarket Location Shopping 271

Retail Wire

NOVEMBER 5, 2024

The start of the holiday season is typically ushered in by the annual Macy’s Thanksgiving Day Parade.

Planning 264

Planning 264

Retail TouchPoints

NOVEMBER 5, 2024

Lowe’s has introduced a Digital Home Platform that offers members of the retailer’s MyLowe’sRewards program free, personalized information about the products in their homes — including warranties, manuals, maintenance guidelines, how-to content, recommended subscriptions and replacement parts. While the platform’s initial launch focuses on home appliances, the retailer is planning to eventually expand it to include other aspects of home maintenance.

Accounting 162

Accounting Planning Shopping Store Operations 162

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

Accounting

Retail Wire

NOVEMBER 5, 2024

First popularized by Amazon, returnless refund policies are becoming more common among retailers.

Returns 262

Returns Shopping 262

Inside Retail

NOVEMBER 5, 2024

Technology continues to evolve at a rapid pace and this is nothing new to all in retail. Robots are increasingly finding their place in the sector, offering substantial improvements in both operational efficiency and customer experience. It’s crucial to understand, however, that these machines are not meant to replace human workers but rather to support them.

Customer Experience 130

Customer Experience Visual Merchandising Store Operations Fulfillment 130

Retail Wire

NOVEMBER 5, 2024

Dunkin' is just one of the many restaurants offering discounts and freebies for Election Day.

246

246

Inside Retail

NOVEMBER 5, 2024

In today’s retail landscape where content is king, influencers and content creators have the ability to launch brands and sell out collections. But what happens when content formats accidentally spotlight mundane items that make their way into mainstream culture? Quart-sized deli containers and TSA security trays are just two examples of practical objects that have found online virality through obscure TikTok trends.

Marketing 130

Marketing Fashion Consumer Social Commerce 130

Advertisement

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Wire

NOVEMBER 5, 2024

Cold Stone Creamery is bringing back Pumpkin Pie in the Sky ice cream for a limited time.

244

244

Inside Retail

NOVEMBER 5, 2024

The Home Depot co-founder Bernard “Bernie” Marcus has passed away at the age of 95. Born in 1929 to Jewish Russian immigrant parents, Marcus grew up in Newark, New Jersey and dreamt of becoming a doctor. As his parents could not afford it, the young Marcus decided to pursue pharmacy instead but would often cut classes to sell Amana freezers door-to-door.

ATS 130

ATS 130

Retail Wire

NOVEMBER 5, 2024

Starbucks has unveiled its latest holiday cup designs.

263

263

Inside Retail

NOVEMBER 5, 2024

The luxury market is a complicated space for multibrand retailers as high-end brands ramp up their direct-to-consumer presence at scale. To combat this, many luxury retailers have turned to discounting, especially online, to continue to attract customers, a strategy that juxtaposes the very essence of luxury. Discounting in the luxury sector can be a slippery slope to business collapse, as evidenced by the recent failures of British online luxury retailer Matches and Australian luxury department

Department Stores 130

Department Stores Marketing Promotions Fashion 130

Advertiser: Experience Retail Today

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

Fashion

Retail Focus

NOVEMBER 5, 2024

Astrid & Miyu, founded in 2012, is a London-based cult jewellery brand that has been revolutionising the industry and leading the way in experiential retail. Known for their unique and stylish pieces, Astrid & Miyu has cultivated a dedicated following and established itself as a trendsetter in the jewellery market. Shoplight , a company renowned for its innovative lighting solutions, has built a strong relationship with Astrid & Miyu, illuminating over ten of their permanent and pop-

Customer Experience 130

Customer Experience Location Shopping Marketing 130

Inside Retail

NOVEMBER 5, 2024

A federal judge dismissed a proposed class action lawsuit accusing Google of illegally profiting from Google Play gift card scams by refusing to refund millions of dollars stolen from victims. In a late Monday decision, US District Judge Beth Labson Freeman said the plaintiff Judy May lost money because scammers induced her to buy gift cards, and failed to show that Google caused her losses or knew it was receiving stolen funds.

Accounting 130

Accounting 130

Retail Focus

NOVEMBER 5, 2024

Two major new brands are setting up shop at Northern Ireland’s premier outlet destination, The Boulevard , following the schemes record breaking sales. Becoming known for many retail ‘firsts’ in Northern Ireland such as kate spade ny, Adidas, Levi’s and Under Armour, The Boulevard is set to be home for the first Castore store in Northern Ireland and the first Police on the island of Ireland taking 1,054sq ft and 1,136sq ft units respectively.

Fashion 130

Fashion Accessories Apparel Location 130

Inside Retail

NOVEMBER 5, 2024

Shares of Yum China surged after the company this week posted year-on-year revenue growth of 5.4 per cent to $3.07 billion for the third quarter ended September 30, exceeding Wall Street’s estimates by 1.5 per cent. Despite concerns about consumer spending, Yum China’s strategic focus on market expansion and customer satisfaction has yielded positive results.

Returns 130

Returns Location Marketing Consumer 130

Advertisement

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

Wholesale

Retail Focus

NOVEMBER 5, 2024

Salomon, the modern mountain sports lifestyle brand, is proud to announce the opening of two new brand stores in the heart of London. Located in the biggest shopping destinations of the English capital, the Covent Garden store, which is part of The Yards, has opened, and the Soho store will open on November 14 th. The Yards, Covent Garden brand store, located at 125 Long Acre, St Martin’s Courtyard, London WC2E 9AA, is the first Salomon flagship store in the United-Kingdom and measures 3,628 sq

Apparel 130

Apparel Shipping Fashion Location 130

Inside Retail

NOVEMBER 5, 2024

Speculation around a possible bid by Italian luxury brand Moncler for British fashion house Burberry has stirred interest, sending Burberry’s shares up nearly 5 per cent this week. A report from fashion news outlet Miss Tweed suggested Moncler might be eyeing Burberry as a step toward creating a “high-end outdoor fashion powerhouse”. However, both Moncler and Burberry declined to comment on what they called market speculation. “Moncler does not comment on unsubstantiated rumours,R

Fashion 130

Fashion Outdoor Marketing Consumer 130

Retail Dive

NOVEMBER 5, 2024

Waldo, of “Where’s Waldo?” fame, travels the world but only feels seen upon returning home and receiving a thoughtful gift in the platform’s campaign.

Returns 125

Returns 125

Retail Wire

NOVEMBER 5, 2024

Ready for more fast-food chicken with Southern style in the form of Bojangles Bo Bites?

130

130

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

Customer Experience

Retail Gazette

NOVEMBER 5, 2024

John Lewis has become the latest retailer to partner with Klarna to provide its customers with a buy now, pay later option. The department store’s online customers can now choose to check out with the firm’s interest-free Pay in 3 product to spread the cost of their purchases over 60 days. It builds on the retailer’s current buy now, pay later offer on certain nursery and electrical products when they spend between £500 and £1,500.

Payment Services 119

Payment Services Finance Fashion Management 119

Retail Wire

NOVEMBER 5, 2024

The Boeing strike finally ends after weeks of ongoing negotiations with the union.

130

130

Retail Dive

NOVEMBER 5, 2024

Rick Dreiling’s departure due to health concerns comes as the company is navigating several challenges, including a possible spin off or sale of its Family Dollar banner.

114

114

Retail Gazette

NOVEMBER 5, 2024

Asda is testing out a self-service returns “drop box” where shoppers can deposit unwanted or faulty products and be refunded automatically. Under trial at its Ashton-under-Lyne store in Greater Manchester, Asda customers who want to return goods, which can range from grocery items to electricals, scan their receipts and barcode at the self-service machine then drop their product into a chute or place in a cupboard.

Payment Services 116

Payment Services Returns Kiosk Checkout 116

Advertisement

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.