Retail TouchPoints

NOVEMBER 5, 2024

Picture this: You’re about to buy something online, but the site doesn’t remember who you are, so you go buy your item elsewhere, or just not at all. What might sound like an unlikely scenario happens all the time – a FIDO Alliance study found that U.S. consumers abandon a purchase and stop accessing an online service because they can’t remember their passwords 4.76 times per day on average.

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Payment Services Customer Retention Accounting Checkout 249

Inside Retail

NOVEMBER 5, 2024

The Australian Competition and Consumer Commission (ACCC) will live stream its upcoming public hearings for the supermarkets enquiry, scheduled from November 7 to 22. In January, the inquiry was initiated in response to a directive from the Australian Government due to concerns about supermarket pricing practices, including the potential use of false or misleading “was/now” pricing and “special” promotions.

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Retail TouchPoints

NOVEMBER 5, 2024

Image courtesy Ikea UK Ikea has opened the doors of its first standalone restaurant, on King Street in the UK’s Hammersmith district of West London. The restaurant is located next door to the retailer’s newly upgraded Hammersmith city store , which is part of the chain’s larger efforts to create a more accessible shopping experience by opening smaller-format “City Stores” that are located closer to where customers live, work and shop.

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Location Planning Shopping Management 255

Retail Wire

NOVEMBER 5, 2024

Target's holiday shopping experience this holiday season will feature a mix of immersive in-store displays and digital features aimed at enhancing every visit.

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Advertiser: ZoomInfo

Incorporating generative AI (gen AI) into your sales process can speed up your wins through improved efficiency, personalized customer interactions, and better informed decision- making. Gen AI is a game changer for busy salespeople and can reduce time-consuming tasks, such as customer research, note-taking, and writing emails, and provide insightful data analysis and recommendations.

Consumer

Inside Retail

NOVEMBER 5, 2024

Sushi Sushi is set to open 35 stores in New Zealand over the next 10 years after signing a deal with a new master franchisee. Stanley Greene, the first Kiwi to sign a master franchise agreement with Sushi Sushi, will take over the existing Sushi Sushi Botany store and is keen to expand the network in the next decade. “I’m currently looking for franchisee partners that display a deep understanding of their local market along with a proven track record in the restaurant or retail indus

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Marketing ATS 264

Retail Wire

NOVEMBER 5, 2024

The start of the holiday season is typically ushered in by the annual Macy’s Thanksgiving Day Parade.

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Planning 264

Retail Wire

NOVEMBER 5, 2024

Starbucks has unveiled its latest holiday cup designs.

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Retail TouchPoints

NOVEMBER 5, 2024

Rick Dreiling has stepped down from his position as Chair and CEO of Dollar Tree. COO Michael Creedon Jr. has been named Interim CEO, and Edward Kelly III, lead Independent Director of the company’s board, has been named Chair. The retailer has embarked on a search for a permanent CEO that will include both internal and external candidates. “With my health presenting some new challenges over the past two months, the time is right for me to step away and focus on myself and my family,” said Dreil

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ATS 207

Retail Wire

NOVEMBER 5, 2024

First popularized by Amazon, returnless refund policies are becoming more common among retailers.

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Retail TouchPoints

NOVEMBER 5, 2024

The in-store grocery shopping experience has held on to its appeal, even as supermarket retailers have realized that they also need to offer customers simple, yet personalized, digital commerce options. Additionally, several retailers are bucking the conventional wisdom of supermarkets seeking the widest possible customer base and instead are creating stores designed to appeal to specific ethnic or national groups via merchandise choices and even stores’ design.

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Supermarket Shopping Consumer Merchant Services 218

Speaker: Becky Parisotto and John Vurdelja

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail Wire

NOVEMBER 5, 2024

Dunkin' is just one of the many restaurants offering discounts and freebies for Election Day.

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Retail TouchPoints

NOVEMBER 5, 2024

Lowe’s has introduced a Digital Home Platform that offers members of the retailer’s MyLowe’sRewards program free, personalized information about the products in their homes — including warranties, manuals, maintenance guidelines, how-to content, recommended subscriptions and replacement parts. While the platform’s initial launch focuses on home appliances, the retailer is planning to eventually expand it to include other aspects of home maintenance.

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Retail Wire

NOVEMBER 5, 2024

Legendary department store Bloomingdale's has announced a holiday partnership with Universal Pictures' "Wicked.

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Department Stores Shopping 246

Inside Retail

NOVEMBER 5, 2024

Technology continues to evolve at a rapid pace and this is nothing new to all in retail. Robots are increasingly finding their place in the sector, offering substantial improvements in both operational efficiency and customer experience. It’s crucial to understand, however, that these machines are not meant to replace human workers but rather to support them.

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Advertiser: ZoomInfo

In today’s ultra-competitive markets, it’s no longer enough to wait for buyers to show obvious signs of interest. Instead, sales teams must be proactive, identifying and acting on nuanced buyer behaviors — often before prospects are fully ready to make a purchase. In this eBook from ZoomInfo & Sell Better, learn 10 actionable ways to use these buyer signals to transform your sales strategy and close deals faster.

Planning

Retail Wire

NOVEMBER 5, 2024

Cold Stone Creamery is bringing back Pumpkin Pie in the Sky ice cream for a limited time.

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Inside Retail

NOVEMBER 5, 2024

In today’s retail landscape where content is king, influencers and content creators have the ability to launch brands and sell out collections. But what happens when content formats accidentally spotlight mundane items that make their way into mainstream culture? Quart-sized deli containers and TSA security trays are just two examples of practical objects that have found online virality through obscure TikTok trends.

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Marketing Fashion Consumer Social Commerce 130

Retail Focus

NOVEMBER 5, 2024

Two major new brands are setting up shop at Northern Ireland’s premier outlet destination, The Boulevard , following the schemes record breaking sales. Becoming known for many retail ‘firsts’ in Northern Ireland such as kate spade ny, Adidas, Levi’s and Under Armour, The Boulevard is set to be home for the first Castore store in Northern Ireland and the first Police on the island of Ireland taking 1,054sq ft and 1,136sq ft units respectively.

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Fashion Accessories Apparel Location 130

Retail Gazette

NOVEMBER 5, 2024

All eyes are on Boohoo Group’s new chief executive Dan Finley who is tasked with not only turning around the struggling online fashion group but dealing with disgruntled shareholder Mike Ashley. Finley’s appointment has further riled up Ashley. The retail entrepreneur, who owns a 27% stake in Boohoo via Frasers Group, branded his hire as “desperate” after Boohoo ignored Ashley’s request to put him in the hotseat.

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ATS Fashion Department Stores Fast Fashion 114

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Customer Experience

Retail Focus

NOVEMBER 5, 2024

Astrid & Miyu, founded in 2012, is a London-based cult jewellery brand that has been revolutionising the industry and leading the way in experiential retail. Known for their unique and stylish pieces, Astrid & Miyu has cultivated a dedicated following and established itself as a trendsetter in the jewellery market. Shoplight , a company renowned for its innovative lighting solutions, has built a strong relationship with Astrid & Miyu, illuminating over ten of their permanent and pop-

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Customer Experience Location Shopping Marketing 130

Retail Gazette

NOVEMBER 5, 2024

Primark has unveiled its first small format store, in Portugal, which looks set to be the first of many with a second store planned in Bolton. Stores expert John Ryan visits the pint-sized Primark. At 50 most people would consider an individual to be ‘mature’. The same probably applies to retailers and with this sort of age comes both ‘wisdom’ and, occasionally, the perception of an unwillingness to change, much.

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Fashion Shopping Planning Management 128

Inside Retail

NOVEMBER 5, 2024

The Home Depot co-founder Bernard “Bernie” Marcus has passed away at the age of 95. Born in 1929 to Jewish Russian immigrant parents, Marcus grew up in Newark, New Jersey and dreamt of becoming a doctor. As his parents could not afford it, the young Marcus decided to pursue pharmacy instead but would often cut classes to sell Amana freezers door-to-door.

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ATS 130

Retail Wire

NOVEMBER 5, 2024

Ready for more fast-food chicken with Southern style in the form of Bojangles Bo Bites?

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Advertiser: ZoomInfo

As prospects define their problem, search for solutions, and even change jobs, they are generating high-value signals that the best go-to-market teams can leverage to close more deals. This is where signal-based selling comes into play. ZoomInfo CEO Henry Schuck recently broke down specific ways to put four key buying signals into action with the experts from 30 Minutes to President’s Club.

Marketing

Inside Retail

NOVEMBER 5, 2024

The luxury market is a complicated space for multibrand retailers as high-end brands ramp up their direct-to-consumer presence at scale. To combat this, many luxury retailers have turned to discounting, especially online, to continue to attract customers, a strategy that juxtaposes the very essence of luxury. Discounting in the luxury sector can be a slippery slope to business collapse, as evidenced by the recent failures of British online luxury retailer Matches and Australian luxury department

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Department Stores Marketing Promotions Fashion 130

Retail Wire

NOVEMBER 5, 2024

The Boeing strike finally ends after weeks of ongoing negotiations with the union.

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Inside Retail

NOVEMBER 5, 2024

A federal judge dismissed a proposed class action lawsuit accusing Google of illegally profiting from Google Play gift card scams by refusing to refund millions of dollars stolen from victims. In a late Monday decision, US District Judge Beth Labson Freeman said the plaintiff Judy May lost money because scammers induced her to buy gift cards, and failed to show that Google caused her losses or knew it was receiving stolen funds.

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Accounting 130

Retail Wire

NOVEMBER 5, 2024

Whataburger is thanking the military for their service.

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Inside Retail

NOVEMBER 5, 2024

Shares of Yum China surged after the company this week posted year-on-year revenue growth of 5.4 per cent to $3.07 billion for the third quarter ended September 30, exceeding Wall Street’s estimates by 1.5 per cent. Despite concerns about consumer spending, Yum China’s strategic focus on market expansion and customer satisfaction has yielded positive results.

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Returns Location Marketing Consumer 130

Retail Gazette

NOVEMBER 5, 2024

John Lewis has become the latest retailer to partner with Klarna to provide its customers with a buy now, pay later option. The department store’s online customers can now choose to check out with the firm’s interest-free Pay in 3 product to spread the cost of their purchases over 60 days. It builds on the retailer’s current buy now, pay later offer on certain nursery and electrical products when they spend between £500 and £1,500.

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Retail Focus

NOVEMBER 5, 2024

Salomon, the modern mountain sports lifestyle brand, is proud to announce the opening of two new brand stores in the heart of London. Located in the biggest shopping destinations of the English capital, the Covent Garden store, which is part of The Yards, has opened, and the Soho store will open on November 14 th. The Yards, Covent Garden brand store, located at 125 Long Acre, St Martin’s Courtyard, London WC2E 9AA, is the first Salomon flagship store in the United-Kingdom and measures 3,628 sq

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Apparel Shipping Fashion Location 130

Retail Dive

NOVEMBER 5, 2024

Retail careers have much in common with the military, including striving for excellence in a people-led environment and tapping into teamwork to make it happen.

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Advertiser: ZoomInfo

Sales and marketing leaders have reached a tipping point when it comes to using intent data — and they’re not looking back. More than half of all B2B marketers are already using intent data to increase sales, and Gartner predicts this figure will grow to 70 percent. The reason is clear: intent can provide you with massive amounts of data that reveal sales opportunities earlier than ever before.

Marketing