Retail TouchPoints

JULY 30, 2024

In a “near unanimous” vote, Costco employees in Norfolk, Va. represented by Teamsters Local 822 have authorized a strike following more than eight months of negotiations, according to the union. Nearly 250 Costco warehouse workers voted to join the union in January 2024. Additionally, Teamsters Local 174 also is in negotiations for more than 150 Costco drivers in Sumner, Wash., who voted to join the union in April 2024.

ATS 333

ATS Fulfillment 333

Inside Retail

JULY 30, 2024

7-Eleven Australia has launched a 10-store trial of the next generation Pay & Go technology to test new ways to give customers a faster way to shop. The new tech uses computer vision to enable customers to pay for their purchases without scanning items. Customers simply tap their debit or credit card or use the app to pay. The system automatically adds up the items, processes payment, and sends the receipt to the customer.

Payment Services 299

Payment Services Shopping Management ATS 299

Retail TouchPoints

JULY 30, 2024

Saks Fifth Avenue is switching its downtown San Francisco location to an appointment-only format beginning Aug. 28 in what is believed to be a first for a department store. The move was reportedly prompted in large part by a rash of crime and a resulting decline in foot traffic in the Union Square shopping district where the store is located. The same circumstances already have prompted the closure of nearly 40 other retailers’ stores, including Macy’s , Anthropologie and Nordstrom.

Department Stores 278

Department Stores Location Shopping Consumer 278

Retail Wire

JULY 30, 2024

A Subway employee tips off its customers.

ATS 277

ATS 277

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Customer Experience

Retail TouchPoints

JULY 30, 2024

From Aug. 4-10, Target will accept up to five used denim items in exchange for a 20% discount code on new denim apparel purchases, delivered via its Target Circle loyalty program. The offer, which must be redeemed by Aug. 10, covers apparel in any condition and from any manufacturer, including both Target-owned brands and national brands like Levi’s.

Apparel 278

Apparel Accessories Shopping ATS 278

Inside Retail

JULY 30, 2024

Australia’s retail turnover slightly increased in June as end-of-financial-year (EOFY) sales boosted spending. Australian Bureau of Statistics (ABS) data showed that retail spending totalled $36.2 billion during the month, up 2.9 per cent year on year. The ‘other’ category, which includes cosmetics, sports and recreational goods, saw the strongest growth of 6.3 per cent, with sales hitting $5.68 billion.

Department Stores 275

Department Stores Accessories Consumer 275

Retail TouchPoints

JULY 30, 2024

Every retailer’s nightmare is a shelf stocked with products that just won’t budge — yet it’s a reality facing many retailers. Even with research tools and ad tactics galore, new products still fail to resonate with consumers at an alarming rate. In fact, more than 90% of new products fail to significantly impact sales. (Womp.) This unfortunate statistic can’t be blamed solely on poor research methods or an over-emphasis on awareness-driving tactics.

Advertising 252

Advertising Consumer Shopping Accounting 252

Retail Wire

JULY 30, 2024

IKEA U.S. is making new strides in the furniture retail market by launching The IKEA Sleepeasy, an immersive pop-up event that will take place in New York in August.

Retail Marketing 260

Retail Marketing Marketing 260

Inside Retail

JULY 30, 2024

In an industry that has undergone as many changes in the past decade as fashion, investing in the next generation of talent is a key way for retailers to remain relevant. The launch of the David Jones and Powerhouse Australia Design Commission is the latest example of this. On Tuesday, David Jones announced a $300,000 investment into the next generation of Australian designers as part of a broader partnership with the Powerhouse Museum.

Fashion 209

Fashion Fast Fashion Planning Department Stores 209

Retail Wire

JULY 30, 2024

The airline plans to sue both Microsoft and CrowdStrike for damages.

Planning 258

Planning 258

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Inside Retail

JULY 30, 2024

Starbucks Corporation has posted a decline in comparable store sales for the third quarter driven by reductions in both the US and China. The company’s global comparable store sales for the 13 weeks ended June 30 were down 3 per cent year on year, extending a 4 per cent decline in the second quarter. This included a 5 per cent drop in comparable transactions, partially offset by a 2 per cent increase in average ticket.

Consumer 147

Consumer Promotions Planning 147

Retail Wire

JULY 30, 2024

Pizza Hut's new unique collaboration is sure to entice customers.

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256

Inside Retail

JULY 30, 2024

While unmanned stores are experiencing a stall globally, Singapore has experienced an increase in self-checkout stores over the past year. Fairprice Group’s convenience store chain Cheers, which has operated unmanned stores since 2017, announced plans to open 13 more in partnership with the Singapore Armed Forces (SAF) this year. The company stated that Cheers’ unmanned stores currently serve tens of thousands of customers in Singapore each month.

Checkout 147

Checkout Payment Services Accounting Planning 147

Retail Wire

JULY 30, 2024

While inflation continues to erode the U.S. dollar and force budget reductions, many pet owners are refusing to surrender.

173

173

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Customer Experience

Retail Focus

JULY 30, 2024

Shaftesbury Capital has announced that Axel Arigato, the global Swedish footwear brand, has opened its flagship store at 21-23 Earlham Street in Covent Garden’s Seven Dials neighbourhood. Located in the heart of Seven Dials in an anchor unit opposite the iconic sundial pillar, the launch of the international lifestyle brand underscores Covent Garden’s status as the leading destination for flagship stores from innovative, world-class concepts.

Outdoor 147

Outdoor Location Accessories Apparel 147

Retail Wire

JULY 30, 2024

Sprouts Farmers Market, Inc. reported robust second-quarter results ending on June 30, 2024.

Marketing 147

Marketing Supermarket 147

Retail TouchPoints

JULY 30, 2024

Collectibles brand Pop Mart has opened its fourth Parisian store in the Louvre just in time for the Paris 2024 Olympics. Opened on July 27, 2024, the day after the Olympics opening ceremony — which ranged across a number of iconic Paris locations, including the Louvre — the new store is located in the Carrousel du Louvre, near the museum’s secondary entrance and iconic glass pyramid.

ATS 147

ATS Location Returns Planning 147

Retail Wire

JULY 30, 2024

JetBlue Airways reported its second quarter 2024 results, highlighting its improvements and how it managed to exceed its guidance targets.

Planning 147

Planning Management 147

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Marketing

Retail Focus

JULY 30, 2024

SpaceandPeople , leaders in delivering high footfall spaces to retailers for nearly 25 years, has created a revolutionary new end-to-end service for brands and businesses who want a fully flexible physical mid mall retail solution. Rock Up and Pop Up has been specifically designed to allow any business – regardless of size or budget – to bring a tailored, in-person retail experience to shopping venues and travel hubs across the UK and Europe.

Location 147

Location Kiosk Shopping Consumer 147

Retail Dive

JULY 30, 2024

A new survey from Walmart and Morning Consult indicates that social media is becoming a key platform for product discovery.

137

137

Retail Focus

JULY 30, 2024

M The Galleries , Washington, (formerly known as The Galleries) is preparing to mark its 50 th anniversary this month (23 rd July) with a new brand and an enhanced tenant line-up. The centre, which was acquired by national commercial property and investment collective, M Core , in 2022, has undergone a number of significant changes in the last two years.

Customer Experience 147

Customer Experience Location Planning Management 147

Inside Retail

JULY 30, 2024

Diversity, equity and inclusion (DEI) in retail is at a “critical moment”, according to Nikki Porcher, the founder of Buy From A Black Woman, a non-profit that aims to bring awareness to Black women business owners in the US. Porcher’s comment comes in response to last month’s announcement by Tractor Supply Company that it was backtracking on its DEI efforts.

Employee Engagement 130

Employee Engagement Fulfillment Management Shopping 130

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Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

Customer Experience

Retail Wire

JULY 30, 2024

As inflation and high interest rates force many to find ways to cut spending, it appears alcohol is also losing its buzz.

130

130

Retail Gazette

JULY 30, 2024

Carpetright suppliers, customers and landlords have been left £213m out of pocket following the chain’s collapse. Hundreds of unsecured creditors,including Royal Mail and Microsoft, are set to recover less than 1p in the pound of their debts, according to administrators’ proposals seen by The Times. When the flooring specialist collapsed last week, carpet suppliers Betap and Condor were owed £1.9m and £1.1m respectively.

Payment Services 128

Payment Services Management ATS 128

Retail Wire

JULY 30, 2024

Incorrect dosing appears to be at the heart of patient problems with compounded weight-loss injectables.

ATS 130

ATS 130

Retail Gazette

JULY 30, 2024

Morrisons has expanded its partnership with Just Eat to include groceries from its stores, as well as deliveries from its cafés and convenience stores. The tie-up was initially launched in Morrisons cafes back in 2022, followed by 60 of its convenience stores in December 2023, with the partnership now serving almost 700 Morrisons Daily sites. Going forward, on-demand delivery from the takeaway company will also be available from 380 Morrisons supermarkets across the UK, with shoppers able to pur

Supermarket 126

Supermarket Shopping 126

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Marketing

Retail Dive

JULY 30, 2024

The company said it hit its Q2 revenue target and improved its bottom line, but sales are in decline.

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124

Retail Gazette

JULY 30, 2024

John Lewis has launched its first range of pre-loved designer handbags and expanded its second-hand jewellery collection online. The department store retailer has partnered with luxury reseller Sign of The Times to allow customers to shop over 150 options of second-hand designer pieces from the likes of Chanel, Christian Dior, Saint Laurent and Gucci.

Department Stores 119

Department Stores Fashion Shopping Consumer 119

Retail Dive

JULY 30, 2024

The crafts retailer, fresh out of bankruptcy, has brought on new executives in tech, operations and merchandising.

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119

Retail Customer Experience

JULY 30, 2024

Focusing on Gen Z is crucial as the generation is setting trends that influence broader consumer behavior, according to Andrea Sengara, VP of marketing at Campari America.

Customer Experience 114

Customer Experience Consumer Marketing ATS 114

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