Retail TouchPoints

JANUARY 1, 2025

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. This point is critical because even when customers love a company or product, 59% of shoppers in the U.S. will walk away from a business after several bad experie

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Management Returns Fulfillment Shipping 260

Retail Wire

JANUARY 1, 2025

The Ford recall is the latest car recall in the United States.

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Inside Retail

JANUARY 1, 2025

As the dust settles on the holiday season, January provides retailers with a valuable opportunity to turn insights from the holiday rush into actionable improvements. With Valentines Day and Easter still weeks away, now is the perfect time to enhance the customer experience (CX) and invest in training your team for the year ahead. Customer experience enhancements: start small, think big Use holiday insights to personalise CX The data gathered during the holiday season offers invaluable insights

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Payment Services Checkout Customer Experience Returns 130

Retail Wire

JANUARY 1, 2025

Dairy Queen has announced the return of the S'mores Blizzard in 2025.

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Returns 264

Advertiser: ZoomInfo

Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.

Marketing

Retail Gazette

JANUARY 1, 2025

Co-op is set to open 75 new stores this year as it eyes convenience growth. These will include up to 25 new Co-op operated stores with the first stores launching in early 2025 at The Anchorage in Salford Quays and East Benton in Newcastle-upon-Tyne. It comes comes as part of wider plans to open 120 new Co-ops over the next four years. Alongside its traditional grocery offering, the stores will include added services including parcel collection and returns, as well as payment services.

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Payment Services Returns Location Planning 98

Retail Wire

JANUARY 1, 2025

Want to save money at Taco Bell? Check out the Name Your Price tool.

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ATS 264

Retail Wire

JANUARY 1, 2025

Papa Johns has a vegan version of one of its most popular pizzas.

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Retail Dive

JANUARY 1, 2025

Find out how geolocation tools bridge the gap between physical and digital shopping.

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Shopping 76

Retail Wire

JANUARY 1, 2025

Chick-fil-A is all over the world. So why do these two states not have them?

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147

Cross Cap

JANUARY 1, 2025

This post is focused on Strategic Marketing Planning which is the first step within the planning phase of implementing an omni-channel marketing plan.

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Planning Marketing 75

Speaker: Becky Parisotto

Fulfillment is no longer just about getting products from point A to point B – it's about crafting seamless, scalable, customer first experiences. Flexible fulfillment strategies are more important than ever for those aiming to stay ahead and build resilience as retail enters a new era in 2025. Learn how to optimize fulfillment processes, tackle complex, multi-vendor orders, and create seamless customer experiences – from white-glove delivery for high-value items to quick-ship solutions for ever

Fulfillment

Retail Wire

JANUARY 1, 2025

Arby's is at the center of a class action lawsuit.

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ATS 147

Retail Gazette

JANUARY 1, 2025

Asda has kicked off the new year by cutting prices on more than 2,500 household essentials, offering an average discount of 26% both in-store and online. The grocer’ s initiative, part of its Big Jan Price Drop, includes well-known brands such as Cathedral City Mature Cheddar, Dolmio Bolognese Sauce, and Persil Wonder Wash, alongside reductions on Asda own-brand items like whole chicken and salmon fillets.

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Supermarket Grocer Management 63

Retail Wire

JANUARY 1, 2025

The beloved pastry turns into a frozen Baskin-Robbins confection beginning Jan. 1, 2025.

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365 Retail

JANUARY 1, 2025

Businesses in Londons West End achieved year-on-year growth in November, overcoming weather disruptions on pivotal trading days such as Black Friday. According to data from the New West End Company , a diversified retail and entertainment offering has strengthened the districts resilience and appeal. Despite poor weather conditions, November marked a strong start to the festive trading period, with sales rising by 0.5% compared to the previous year.

Accounting 65

Accounting Consumer Shopping ATS 65

Advertiser: ZoomInfo

Over the last two years, there’s been a 76 percent increase in AI adoption across sales organizations. The reason for its rise? AI increases teams’ productivity by predicting and automating actions that require manual effort. In other words, the research that takes reps hours, AI can do in seconds. For sales teams, AI opens up a world of new possibilities, including automating outreach, identifying best-fit buyers, and keeping CRMs flush with fresh data.

Retail Wire

JANUARY 1, 2025

KFC continues to release quirky items to celebrate its unique place in pop culture.

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365 Retail

JANUARY 1, 2025

Watsons has officially entered the Bahrain market with the opening of a new flagship store at City Centre Bahrain Mall. The announcement, made by AS Watson Group and Al-Futtaim Group , underscores Watsons strategic growth across the Gulf Cooperation Council (GCC). The Bahrain store is the third to open in the country within three months, complementing its presence in the UAE, Saudi Arabia, and Qatar.

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Beauty and Health Customer Experience Marketing Consumer 65

Retail Wire

JANUARY 1, 2025

Target started selling Valentine's Day mugs almost immediately after Christmas.

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Retail Gazette

JANUARY 1, 2025

M&S Food has unveiled its latest campaign celebrating the launch of its health and wellness ranges, Brain Food and Yay! Mushrooms. It will run across TV, VOD, press, digital audio, pr, paid and organic digital and social, as well as in-store and CRM for the next month. The 30 second TV ad spotlights the Brain Ball, the hero line from the new 13-piece Brain Food range which has been developed in partnership with the British Nutrition Foundation.

Marketing 58

Marketing ATS 58

Advertisement

Unlock agility, boost performance, and gain control over your Salesforce frontend with the latest masterclass from Composable.com : Modernizing the Frontend Experience on Salesforce Commerce Cloud Featuring experts from Algolia, Ember, Netlify, and Stripe, this masterclass focuses on practical strategies for optimizing your Salesforce Commerce Cloud storefronts using modern composable commerce integrations.

Customer Experience

Retail Wire

JANUARY 1, 2025

HelloFresh is now focused on 15-minute meals for busy professionals.

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Cross Cap

JANUARY 1, 2025

Creating a business case for an in-store marketing platform requires a clear understanding of the challenges within your process.

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Marketing 52

365 Retail

JANUARY 1, 2025

Speed, accuracy, and security are the key requirements of modern-day dealmaking. Whether it is an M&A transaction, fundraising, IPOs, or corporate restructuring, the due diligence process must go smoothly. When it comes to streamlined mergers and acquisitions or other business deals, virtual data room software is the first thing that comes to mind.

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Management ATS 52

Cross Cap

JANUARY 1, 2025

One of the most popular posts on our blog is the '3 strategies for measuring sales lift', and we've received numerous requests for a follow up on the topic. So, with this post we'd like to take this further and discuss how retailer marketers should actually analyze the overall performance of a promotion.

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Promotions Retail Marketing Marketing 52

Advertiser: ZoomInfo

Modern go-to-market teams know it takes more than one email to break through the noise. Multiple touchpoints means more ways to get your pitch right — and, potentially, more ways to be wrong. The good news? Once you know how to write compelling, one-off emails to entice prospective customers, you can easily do the same across a short sequence of emails.

Marketing

Cross Cap

JANUARY 1, 2025

Thank you for your sharing. I am worried that I lack creative ideas. It is your article that makes me full of hope. Thank you. But, I have a question, can you help me?

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Marketing 40

Cross Cap

JANUARY 1, 2025

Retail marketers often look at offer planning as something that belongs in the realm of merchandising. The systems that merchants end up using are spinoff products from whatever financial ERP happens to be installed. What both groups might be missing are the benefits that come from having an offer planning system that's tied into their marketing planning and execution systems.

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Planning Retail Marketing Marketing ATS 40