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Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, businesses that reduce friction for consumers and empower all employees to make things right whether through returns, price adjustments or other policies bring higher customer satisfaction and more forgiveness. This point is critical because even when customers love a company or product, 59% of shoppers in the U.S. will walk away from a business after several bad experie
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M&S Food has unveiled its latest campaign celebrating the launch of its health and wellness ranges, Brain Food and Yay! Mushrooms. It will run across TV, VOD, press, digital audio, pr, paid and organic digital and social, as well as in-store and CRM for the next month. The 30 second TV ad spotlights the Brain Ball, the hero line from the new 13-piece Brain Food range which has been developed in partnership with the British Nutrition Foundation.
Your financial statements hold powerful insights—but are you truly paying attention? Many finance professionals focus on the income statement while overlooking key signals hidden in the balance sheet and cash flow statement. Understanding these numbers can unlock smarter decision-making, uncover risks, and drive long-term success. Join David Worrell, accomplished CFO, finance expert, and author, for an engaging, nontraditional take on reading financial statements.
Watsons has officially entered the Bahrain market with the opening of a new flagship store at City Centre Bahrain Mall. The announcement, made by AS Watson Group and Al-Futtaim Group , underscores Watsons strategic growth across the Gulf Cooperation Council (GCC). The Bahrain store is the third to open in the country within three months, complementing its presence in the UAE, Saudi Arabia, and Qatar.
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Retail marketers often look at offer planning as something that belongs in the realm of merchandising. The systems that merchants end up using are spinoff products from whatever financial ERP happens to be installed. What both groups might be missing are the benefits that come from having an offer planning system that's tied into their marketing planning and execution systems.
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