Thu.Apr 11, 2024

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Retailers Get Real with AI: Four AI-Powered Apps We’ll See this Year

Retail TouchPoints

We are past the point of conjecture about whether AI will upend the retail industry; it already has. In a recent study sponsored by Nvidia, 69% of retailers that used AI in 2023 reported that it increased revenues, and 72% said it reduced operating costs. With these kinds of results, it is no wonder 81% of retail leaders feel an urgent need to deploy AI this year, according to a Google report.

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Aldi tops customer satisfaction rankings for fourth year in a row

Inside Retail

Aldi bagged the Supermarket of the Year 2023 title from the Roy Morgan’s Customer Satisfaction Awards – for the seventh time and the fourth consecutive year. The supermarket chain boasted an average 95.7 per cent customer satisfaction score. “This the fourth consecutive year that we’ve received the award, and at a time when shoppers are continuously seeking better value, we have never been more aware of the need to continue to deliver on our promise to offer Aussies the highest quali

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Inside Westfield Century City’s Infrastructure Supporting Experiential Retail

Retail TouchPoints

Now embarking on its 60 th year in business, Westfield Century City has become a beloved Los Angeles institution — one that has evolved alongside its broad demographic of Angelenos. It is this broad demographic, and its fast-evolving behaviors and expectations, that has inspired the team to invest more thoughtfully into events, experiential retail and activations that people love.

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Nike embarks on a multi-year innovation cycle 

Inside Retail

Sportswear giant Nike is launching a multi-year innovation program by launching a new line-up of products. According to the company, the cycle will include digital capabilities and technology, aiming to provide “better, faster, more efficient solutions for athletes”, as well as offer more creative possibilities – including Nike’s first sculpted, visible Air Zoom unit in the new Pegasus Premium running shoe.

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Is Your Business AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is poised to redefine B2B, but scaling AI success in this space isn’t without obstacles. From fragmented data sources and complex buyer journeys to operational inefficiencies, the road to AI-powered growth can be challenging. To achieve a competitive edge, understanding your organization’s AI-readiness is essential. Orium's Data & AI Maturity Model provides a quick, actionable way to assess your starting point.

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Bark Ups the Ante in Petcare with Debut of Airline for Dogs

Retail TouchPoints

Omnichannel dog brand Bark has partnered with a jet charter company to launch Bark Air , an air travel experience designed “for dogs first and their human companions second.” Bark Air aims to take the white glove experience of a human’s first-class flight and redirect all that pampering to pooches — from booking and arrival to in-flight services and disembarkation, dogs will be the VIPs and treated to a “luxurious, curated experience.

Planning 262
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ACCC welcomes commitment to tougher merger laws

Inside Retail

The government’s decision to strengthen merger laws to prevent anti-competitive transactions in the country has been welcomed by the Australian Competition & Consumer Commission (ACCC). The new laws are set to come into force on January 1, 2026, subject to the passage of legislation through the Australian Parliament. This follows the ACCC’s previous request for a “fit-for-purpose” merger regime.

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Motto Motto makes airport debut in 15th franchise deal

Inside Retail

Motto Motto Japanese Kitchen is coming to the Brisbane Domestic Airport through a franchise partnership with SSP Group. “Launching at Brisbane Domestic Airport represents a significant milestone for our brand,” said Motto Motto CEO Matt Fickling, about the 15th franchise agreement it has now inked in Australia. “Our mission is to become Australia’s favourite Japanese diner, and this extends to being a memorable part of our guest’s travel.” Aside from the brand

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Pringles & Crocs Unveil Chip-Inspired Shoe Collection

Retail Wire

Crocs, known for its quirky collaborations, has partnered with Pringles to introduce a lineup of footwear that doubles as snack storage.

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Walmart to Accelerate Health Center Growth in Texas with 18 New Sites this Year

Retail TouchPoints

Walmart will add 18 new Walmart Health Centers in Texas in 2024, joining the four sites operating now. The first three openings will be in Pearland, Sugar Land and Tomball, Texas. Each Walmart Health facility is approximately 5,400 square feet and is located beside a Walmart Supercenter. While specific services offered will vary by location, each site will offer same-day primary care, primary care, dental, behavioral health, labs, X-rays, community health and telehealth services.

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Gen Z Faces Financial Anxiety Despite Strong Job Market

Retail Wire

Gen Zers are facing financial anxiety despite entering one of the strongest job markets in U.S. history.

Marketing 244
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Less Stress, More Success: Accounting Best Practices & Processes for 2025

Speaker: Amanda Adams, Fractional CFO, CPA

Are you ready to elevate your accounting processes for 2025? 🚀 Join us for an exclusive webinar led by Amanda Adams, a seasoned fractional CFO and CPA passionate about transforming back-office operations for finance teams. This session will cover critical best practices and process improvements tailored specifically for accounting professionals.

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Fanatics Unveils Plans for Multi-Sport Fan Event in NYC: ‘Sports Fans Deserve a Place to Gather’

Retail TouchPoints

Digital sports platform Fanatics is moving into the physical world in a big way with its first Fanatics Fest NYC , to be held at the Javits Center Aug. 16-18, 2024. In addition to appearances by sports legends like Peyton and Eli Manning, Derek Jeter, Hulk Hogan and WNBA superstar Sabrina Ionescu, the three -day event will include collectible-themed livestreams, a retail “superstore” selling a wide range of sports-themed merchandise and exclusive apparel collaborations with top brands and tradin

Planning 147
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TikTok’s Parent Company Sees 60% Revenue Growth in 2023, Exceeding Competitors

Retail Wire

ByteDance, the parent company of TikTok, saw a 60% spike in revenue last year.

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Why teddy-bear brand Steiff sees a big opportunity to grow in China

Inside Retail

The inventor of the teddy bear, Margarete Steiff GmbH, has joined forces with China trading expert Melchers Group to enhance the marketing and distribution of Steiff products across mainland China. The joint venture, announced in February, marks the establishment of Steiff Asia Ltd and the inauguration of an Asia supply chain hub situated in the Shanghai free trade zone, functioning as a pivotal logistics centre to cater not only to the Chinese market but also to other key markets across Asia a

Marketing 130
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FCC Requires New Internet ‘Nutrition Labels’

Retail Wire

Broadband internet providers are unveiling new disclosures to align with the Federal Communications Commission's (FCC) latest regulations.

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Is Your Brand AI-Ready? Find Out with Orium’s Maturity Model

Generative AI is reshaping retail, but achieving true AI success isn’t simple. Many brands face hurdles—underdeveloped data strategies, limited AI-ready infrastructure, or lack of seamless integration across systems. As you explore how AI can boost efficiency and transform customer experiences, understanding your business’s readiness is key. Orium's Data & AI Maturity Model offers a clear starting point.

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Aspirational marketing will always exist – and personally, I like it that way

Inside Retail

CVS Pharmacy in the US did it. Cult Beauty in the UK also did it. Dove has championed it for years. Many big brands now stand behind using real skin in their advertising campaigns. Yes, it’s heartening to see brands stepping up and challenging the beauty industry’s status quo, and it’s a positive step towards promoting inclusivity and diversity in advertising.

Marketing 130
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Chipotle Tees Up Green Burrito Wrappers for Masters Week

Retail Wire

Chipotle has announced a new promotional stunt for golf's biggest event, the Masters Tournament. In a move sure to thrill both golf fans and burrito enthusiasts alike, Chipotle is rolling out limited edition green-foil-wrapped burritos at one of its outlets in Augusta, Georgia, where the tournament is taking place.

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Why Bunnings opened its doors to 20 of the world’s best DIY companies

Inside Retail

Hardware giant Bunnings is a household name across Australia and New Zealand and now it’s being recognised as a global leader in DIY retail. The retailer’s continual investment and focus on expanding its DIY offerings for consumers has given it an edge that international hardware retailers want in on. Bunnings hosted a delegate of nearly 50 of its peers from EDRA (European DIY Retail Association) through its Fairfield, Mentone, and Preston, Victoria, stores, to listen, learn and share idea

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New 79-Foot Sailing Catamaran Sets Sail

Retail Wire

Ponant, the renowned French cruise line, is making waves again with the introduction of the latest addition to its fleet: the Spirit of Ponant. This 79-foot sailing catamaran is poised to redefine luxury cruising, offering an intimate and personalized experience on the high seas.

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NEWS: SML RFID Delivers 98% Inventory Accuracy to Gina Tricot

I’m getting in touch with the news that fashion retailer, Gina Trictot, has achieved 98% inventory accuracy thanks to its partnership with SML RFID. Please see the full press release below, including exclusive quotes.

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Revitalising a piece of Newcastle heritage

Inside Retail

There’s a certain magic to buildings with a rich and storied past. Each brick and every beam hold tales of times gone by, weaving a tapestry of history that adds depth and character to the structure. In a world increasingly dominated by modernity, heritage buildings stand as timeless monuments to bygone eras, preserving the essence of generations past for future generations to cherish and admire.

Location 130
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Optimising Retail Operations with Efficient Payment Processing Solutions

Retail Focus

In the fast-paced world of retail, efficiency is key to staying competitive and profitable. One area where efficiency can make a significant impact is in payment processing. With the rise of digital payments and fast-changing retail payment trends, merchants should adopt feature-rich payment solutions to streamline operations and enhance customer satisfaction.

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Uniqlo parent falls short of profit goal but still on course for record year

Inside Retail

Japan’s Fast Retailing Co clocked a 7 per cent second-quarter profit growth that fell slightly short of market estimates, but the Uniqlo owner retained its annual profit guidance, keeping it on course to report a third straight year of record earnings. Operating profit was $1,106 billion in the three months ended in February, compared with $1,030 billion the prior year and the $70,496 million average estimate of five analysts in an LSEG survey.

Marketing 130
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How to calculate a home renovation cost

Retail Focus

Suppose you get bored from using your traditional bedroom, bathroom, or any specific type of room in your home. In that case, it’s high time to shift to home renovation to redesign your home’s interior and exterior. Home Renovation is about facilitating your home in a brand-new way and exploring your perspectives. Remodeling your living place requires a significant amount of money, as well as your critical thinking ability and understanding of budgeting and planning for executing cost-effe

Planning 130
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Mastering E-commerce Strategies to Drive Growth in B2B Distribution

B2B distributors and wholesalers: this webinar is for you! Discover the game-changing potential of composable commerce—a flexible, modern approach to e-commerce—and explore the strategies and technologies transforming the B2B landscape. Learn how to create custom digital experiences for your business from the leaders at Orium , commercetools , and Contentful as they walk through real-world examples, providing actionable insights on how to future-proof your business, integrate new opportunities s

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Safilo, Marc Jacobs extend global eyewear licensing agreement

Inside Retail

Eyewear retailer Safilo Group and Marc Jacobs have inked a multi-year global licensing arrangement that will until December 2031. The deal will allow Marc Jacobs to strengthen its offerings in the US market as well as around the globe. “Since the beginning of our partnership in 2004 we have collaborated profitably to make Marc Jacobs an iconic landmark within the eyewear category, offering unique and highly distinctive models in every collection,” said Angelo Trocchia, CEO of the Safilo Gr

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The Digital Edge: Exploring the Benefits of Digital Coaching in the Retail Industry

Retail Focus

Digital coaching is an innovative force transforming how businesses connect with customers and employees. With technology by its side, digital coaching offers tailored advice and assistance, boosting overall performance and client experience. Let’s dive in. Benefits The importance of digital employee coaching can’t be overlooked in today’s world, so let’s break down some benefits of coaching.

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PayPal to sponsor Melbourne Fashion Festival for another three years

Inside Retail

PayPal Australia will continue to support the Melbourne Fashion Festival through 2027 after extending its sponsorship for the event. “This extended commitment confirms the confidence in our Festival and the consumer facing event model we are so proud of – a true world-class festival with fashion at its core,” Melbourne Fashion Festival CEO Caroline Ralphsmith said.

Fashion 130
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The 2025 Toyota 4Runner Has Been Revealed

Retail Wire

The long-awaited arrival of the 2025 Toyota 4Runner marks the beginning of its sixth generation, bidding farewell to the fifth generation's successful 15-year stint.

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eCommerce in 2025: How Customer Experience Drives Online Retail Success

Speaker: Jennifer Wright and Nick Barron

2025 is right around the corner, and with it comes a new wave of consumer expectations, competitive pressures, and operational challenges. Success lies in finding the balance between operational flexibility and creating experiences that keep customers coming back. The future of retail belongs to those who can stay ahead of shifting customer preferences and marketing trends. 🔮 In this session, we’ll dive deep into what it takes to keep customers engaged and your operations nimble, no matt

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Pret refunds subscribers after crackdown on free coffee backfires

Retail Gazette

Pret A Manger has been forced to refund some of its subscribers after a crackdown on membership sharing left many unable to use its app. Subscribers wanting to access their Club Pret perk of up to five barista-made drinks daily must now log in to the app instead of using the QR code in their Apple Wallet under new rules that came into effect last month to stop people sharing their membership.

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Ford Recalls Nearly 43,000 SUVs Due to Gas Leaks

Retail Wire

Ford has recalled nearly 43,000 SUVs due to car leaks. However, the company's remedy will not fix the underlying problem.

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Tesco follows rivals with launch of ‘Best of British’ page

Retail Gazette

Tesco has joined its rivals in launching a ‘Best of British’ page on its website to encourage customers to support local farmers and producers. The page contains more than 500 British products across fruit, vegetables, meat, fish, eggs and dairy products, as well as recipes such as apple and berry crumble and Spring potato salad. The supermarket chain said it was providing support to its suppliers amid inflationary pressures and difficult weather conditions, and continued to be a “key partner” i

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Meta To Blur Instagram Images Containing Nudity To Protect Teens

Retail Wire

Meta has announced it will blur Instagram images containing nudity to protect teens from sextortion and intimate image abuse.

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How to Maximize Amazon Sales and Crush the Competition

With over 9 million sellers on Amazon, online marketplaces are more crowded than ever. Whether you’re looking to fine-tune prices in real-time or align strategies across channels, this guide provides the tools to understand how to maximize sales and secure a lasting competitive edge. Download now to transform your pricing strategy and drive holiday success.